At Best Western Kent Narrows, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with strong brand recognition and real support from their employer.
Best Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the shores of the Chesapeake Bay. The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless daily operations. This role is crucial to the success of the property as our Front Desk Agents are the face of our hotel, and our Front Office Manager will help cultivate a team of hospitality professionals who are dedicated and customer-service driven.
What We Offer:
401KEmployee DiscountPaid Sick Time (5 days annually)Opportunity for Advancement
Job Responsibilities:
Hires, trains, and oversees disciplinary matters concerning Front Desk staffDetermines work procedures and prepares work schedules to ensure the smooth operation of the front deskEmpowers front desk staff to successfully handle guest needs, special requests, and complaintsEnsures all guest service issues are resolved prior to guests leaving the propertyTrains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structuresStrives to be innovative in new programs designed to eliminate waste and increases productivityPerforms administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventoryOther duties as required
Position Qualifications:
Must be 21 years of ageHigh School diploma or equivalentPrevious hotel front desk or management experience is requiredSupervisory or management experience is preferredBest Western brand experience preferred but not requiredStrong leadership, communication, and problem-solving skillsExceptional attention to detail and financial accuracyAbility to stand and walk for extended periodsAbility to handle multiple tasks calmly and professionally in a fast-paced environmentAdvanced computer skills and proficiency in Microsoft Office productsAbility to communicate with public, hotel staff, and management in a professional mannerKnowledge of surrounding areas and local eventsAbility to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest informationAbility to learn safety, emergency, and accident prevention policies and proceduresSkilled in the use of front office equipmentKnowledge of proper telephone etiquetteReliable transportationAbility to work a flexible schedule, including weekends and holidaysCompany DescriptionBest Western Kent Narrows is committed to delivering exceptional hospitality experiences while creating a welcoming and supportive environment for both guests and employees. Located in the scenic Kent Narrows area, our hotel combines outstanding customer service with a team-oriented culture where employees are valued and encouraged to grow professionally.Company DescriptionBest Western Kent Narrows is committed to delivering exceptional hospitality experiences while creating a welcoming and supportive environment for both guests and employees. Located in the scenic Kent Narrows area, our hotel combines outstanding customer service with a team-oriented culture where employees are valued and encouraged to grow professionally. Read Less