Administrative Assistant Opportunity Do you enjoy connecting with people? Are you the kind of person who loves making someone's day? Would you thrive in a positive, growth-focused environment where your work truly matters? If you said yes, you might be the perfect fit for our team! We're Berman Physical Therapy, a rapidly growing clinic in Naples, FL that specializes in helping people move better so they can avoid surgery and pain pills! Our unique culture is built on passion, positivity, and purpose, and our team is the reason our patients keep coming back and telling their friends. We're looking for an enthusiastic, people-loving Administrative Assistant to help us create a world-class client experience from the very first phone call to the final follow-up. Your mission is simple but powerful: help clients feel seen, supported, and excited to come back. You'll be the first impression for many clients and play a key role in keeping our schedule full, our clients happy, and our reputation growing. You're a great fit if: You're energized by talking to people and making genuine connections You can confidently handle conversations around pricing and scheduling You're organized, proactive, and detail-oriented You want to be part of a fun, mission-driven team that truly changes lives Core responsibilities include: Creating an exceptional front desk experience that feels more like a boutique concierge service than a traditional medical office Handling inbound calls, scheduling appointments, and following up with leads Communicating value clearly, overcoming objections, and building rapport with new and returning clients Keeping the schedule optimized for efficiency and client satisfaction Maintaining clean records: check-ins, payments, reconciliations, voicemails, and emails Encouraging reviews, testimonials, and word-of-mouth referrals through relationship-building Supporting marketing and client retention efforts with thoughtful touches and follow-through Anticipating client needs and exceeding expectations whenever possible What we value: Connect emotionally build real relationships, not robotic transactions Create a WOW experience go above and beyond for clients at every opportunity Create a family environment make every person feel welcome, supported, and part of our community Compensation
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