Company Detail

Belterra Park Gaming
Member Since,
Login to View contact details
Login

About Company

Job Openings

  • Stadium Host- PT  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    POSITION PURPOSE

    Under general supervision, the Stadium Host/Cashier greets and seats restaurant guests and controls flow. 

    ESSENTIAL FUNCTIONS

    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

    Deliver internal and external guest service the Boyd Gaming Way: Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, Host/Cashier functions, and for being able to answer general questions regarding the property.Maintain a well-groomed, neat and clean appearance, in accordance to the requirements of the Ladies & Gents of Belterra Park contract.Models, appears in television, radio, and print (including billboards) advertisements and performs public relations activities.Performs individual or group entertainment routines similar to a Las Vegas presentation at designated Property or off-Property locations.Anticipate the guest’s needs and respond appropriately with a sense of urgency.Provide superior guest service by positively affecting interactions with guests and team members.Keep entry area clean and organized.Work in cooperation with other service personnel to provide a high quality of service.Greet and seat guests at tables according to guest preference and table availability.Inform guests of restaurant specials, feature items and personal favorites.Coordinate with food servers, bus persons and other restaurant personnel in providing guest service.Assist food servers and food runners in table maintenance and clean when necessary.Keep reservation system and host area stocked with necessary equipment, forms and supplies.Ensure dining and serving areas are set up and maintained according to standard.Accurately account for and collect payment for all drink orders through POS system in a timely manner.Required to participate in wearing special event uniforms provided for Holidays and other special occasions deemed by management.Carry out and follow through with preparation and other requirements of all event requests, on and off property.Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.Consistent attendance at company/restaurant training programs as they are scheduled.Carry out duties with attention to detail, sanitation and safety.Complete opening, closing and other side duties as assigned by the supervisors.Collect and accurately report tips at the end of the assigned shift.Pass all tests given including the training in order to retain the knowledge needed to be an effective server.Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.Perform all job functions assigned by management, in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.

    JOB QUALIFICATIONS

    Must be 18 years or older.Demonstrated ability to effectively communicate with guestsDemonstrated proper telephone etiquetteDemonstrated ability to operate electronic reservation system and flow charts

    These skills are typically acquired through at least one year experience directly related to the accountabilities specified or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

    Qualifications

    JOB QUALIFICATIONS

    Must be 18 years or older.Demonstrated ability to effectively communicate with guestsDemonstrated proper telephone etiquetteDemonstrated ability to operate electronic reservation system and flow chartsThese skills are typically acquired through at least one year experience directly related to the accountabilities specified or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Stadium Bartender - PT  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Banquet Set Up Person  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for event setup, breakdown, and cleaning of banquet facilities for convention functions.

    Qualifications

    ESSENTIAL FUNCTIONS

    Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.Responsible for learning and being familiar with all room outlets, Server functions, and for being able to answer general questions regarding the property.Anticipate the guest’s needs and respond appropriately with a sense of urgency.Positively affect interactions with guests and team membersSet up and break down tables, chairs, staging, podiums, trash cans, dance floor, and banquet equipment for a variety of functions.Keep banquet areas clean and organized.Work in cooperation with other service personnel to provide a high quality of service, as well as be able to read and comprehend Banquet Event Orders.Responsible for set up and break down of functions and making sure the next function is set up for success.Check all supplies, ensuring adequate stock levels, restocking all necessary items.Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard.Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.Consistent attendance at company/restaurant training programs as they are scheduled.Carry out duties with attention to detail, sanitation and safety.Complete opening, closing and other side duties as assigned by the supervisors.Pass all tests given including the training in order to retain the knowledge needed to be an effective server.Maintain a well-groomed, neat and clean appearance.Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.Perform all duties as assigned by management. 

    This position is physical in nature and requires the ability to balance and carry equipment weighing up to 50 pounds as well as maneuver in order to clean banquet areas, organize stock and restock storage rooms.

    This position also works in an environment that is subject to varying levels of crowds, noise and smoke; the severity of which depends upon customer volume.

    Other important Functions:

    Ability to use all equipment associated with the position, including Chafing dishes, hot boxes, various tables, chairs, staging, dance floor, podiums, trash cans, etc.Ability to inspect and maintain areas for which one is responsible.Ability to communicate effectively in English with customers and all levels of employees.Ability to review and comprehend necessary documentation.Ability to multitask effectively.

    JOB QUALIFICATIONS

    Experience carrying large trays with ten covers.Excellent customer service skills.Knowledge of setting up an event by following a BEO.

    These skills and abilities are typically acquired through two years’ experience in food service.



    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Count Room Attendant - 3rd Shift SIGN ON BONUS  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency counting derived from the gaming floor, as well as ensuring compliance with the Ohio Lottery Commission regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external customer.

    Qualifications

    Delivers superior internal and external guest service the Boyd Gaming and works harmoniously with fellow team members.

    Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.Ensures that procedures and proper controls are affected to protect counted receipts.Conducts a mechanically assisted count of the contents of the table drop boxes to determine, by table, the amount of the drop and the win.Conducts a mechanically assisted count of the contents of the bill validator boxes.Maintains awareness of changes and/or problems which may affect the security of the currency in the Count Room and reports observances to the Count Room Supervisor.Counts and reconciles total funds to ensure the integrity of the count.Transfers the corresponding documentation to the Accounting Department on a daily basis.Prepares funds, with proper documentation for transfer of funds to the Cage Department.Conducts all facets of the count from the opening of the boxes, counting of the drop, verification of documentation and bundling of currency to the final reconciliation of totals, as well as any other related tasks.Performs related duties and responsibilities as required.

    EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

    (Related education and experience may be interchangeable on a year for year basis)

    This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent as well as two months on-the-job training

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    Ability to maintain all Regulatory licenses within assigned state of employmentMust successfully pass background checkMust successfully pass an alcohol and drug screeningKnowledge of AS/400 computer system, and 10-key calculator.Ability to operate currency counting equipment.Knowledge of cashiering or banking operations.Ability to communicate effectively with subordinates, coworkers, and management.Ability to count and separate varying denominations of chips and currency.Ability to motivate and direct the performance of subordinates.This position is physical in nature and requires the incumbent to effectively and efficiently move around work areas, bend, squat, reach, twist, carry and move up to 50 pounds retrieving and emptying boxes.Ability to push/pull the drop cart, with assistance, which can weigh up to 2000 poundsAbility to remain standing for majority of shift and make way around the Count Room in an efficient manner.This position spends a large portion of the shift on the gaming floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume.Must be flexible to work varying shifts and time schedule as needed.

    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • EVS Attendant- Seasonal  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    Adhere to guest service requirement listed aboveAdhere to established department and property policies and procedures regarding guest service standardsAble to operate small cleaning equipments such as extractors, auto scrubbers, buffers and overhead liftsClean restrooms. mirrors, sinks, counter tops, cigarette urns and toiletsEmpty trash bins and pick up loose papers from floors, sinks and counter tops as well as sweep and mop floors.Remove all trash to exterior trash pointsRemove snow for trash runReplace toilet tissue and refill paper towel dispensersClean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass platesClean brass, lighting, walls and carpetingClean and dust all lighting and lampshadesVacuum flooring, clean windows, clean window ledges and clean team member restaurant floors, and sanitizes all guest and team member areasRespond to reasonable guest requests or place guest in contact with appropriate person for assistanceAdhere to standards and operating procedures as outlined in the Belterra Park EVS Manual.This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on dutyBe familiar with and ensure safe and proper use of all equipment and chemicals.  Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a Belterra Park entity or by a guest of Belterra ParkMaintain a high level of professional appearance, demeanor, ethics, and image of self.Perform other duties assigned by the department Manager, and Shift Supervisor on duty

     

    Job Requirements:

    Ability to share or divide attention among several ongoing activities, projects or assignmentsMust have excellent interpersonal skillsMust have excellent organizational skills

     

    Strong guest service skillsAbility to communicate with Team members and guestsAbility to be a TEAM playerAbility to work flexible shifts and days of the week including holidays

     

    Required Education and Work Experience:

    High school diploma or certificate from Educational InstituteMust have (6) months years experience in the cleaning fieldAdditional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Surveillance Agent  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    POSITION SUMMARY

    The incumbent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, cashiers and count rooms; in addition provides security for VLT equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.

    ESSENTIAL FUNCTIONS

    (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

    Delivers superior internal and external guest service the Boyd Gaming Way and works harmoniously with fellow team members.

    Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

    Observes and reports any and all gaming violations and/or thefts of property.

    Operates monitor room equipment, including basic computer functions; monitors VLT equipment of SIS System to provide security for company assets and funds.

    Maintains video surveillance of the entire gaming facility, food and beverage outlets, parking lot, parking garages, outbuildings and shops.

    Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.

    Participates in court actions relating to gaming violations.

    Learns all games in use at River Downs and all procedures and cheating indicators of such games.

    Maintains paper video logs and maintains logs per department and company procedures.  Writes proper report as needed.

    Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

    EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

    Effective mathematics and communication skills.Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.Must be twenty-one (21) years of age or older.

    These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

    Ability to maintain all Regulatory licenses within assigned state of employment

    Must successfully pass background check

    Must successfully pass an alcohol and drug screening

    PREFERRED KNOWLEDGE, SKILL AND ABILITY:

    This position is required to spend majority of shifts in a small enclosed work area.Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.Must be able to use the equipment associated with the position, including, but not limited to, radio equipment, computer monitors, keyboard and MV99 Robot multiplexers and video recorders.Must be able to accurately monitor VLT equipment of SIS system.Must be able to inspect and maintain areas for which responsible and distinguish between different denominations of currency.Ability to effectively and efficiently move around all work areas.Ability to work in secluded areas.Ability to operate all surveillance equipment.Ability to perform basic mathematical and computer functions.Ability to communicate effectively with all levels of employeesRadio equipment, computer monitors and keyboard, Burle Video Systems, Vindicator Alarm System, Players Card Monitoring System, video thermal printer, video recordings, and personal computer.Must be able to work varying shifts and time schedules as needed.Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Heavy Duty Porter - 2nd Shift  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    Adhere to guest service requirement listed aboveAdhere to established department and property policies and procedures regarding guest service standardsClean restrooms. mirrors, sinks, counter tops, cigarette urns and toiletsEmpty trash bins and pick up loose papers from floors, sinks and counter tops as well as sweep and mop floors.Remove all trash to exterior trash pointsRemove snow for trash runReplace toilet tissue and refill paper towel dispensersReplace toilet tissue and refill paper towel dispensersClean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass platesClean brass, lighting, walls and carpetingClean and dust all lighting and lampshadesVacuum flooring, clean windows, clean window ledges and clean team member restaurant floors, and sanitizes all guest and team member areasSweep, mop, buff, vacuum, dust and wax floorsAble to operate all types of cleaning equipments including riding equipments such as extractors, auto scrubbers, buffers and overhead liftsRespond to reasonable guest requests or place guest in contact with appropriate person for assistanceAdhere to standards and operating procedures as outlined in the Belterra Park EVS Manual.This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on dutyBe familiar with and ensure safe and proper use of all equipment and chemicals.  Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a Belterra Park entity or by a guest of Belterra ParkMaintain a high level of professional appearance, demeanor, ethics, and image of self.Perform other duties assigned by the department Manager, and Shift Supervisor on dutyQualifications

    Job Requirements:

    Ability to communicate with Team members and guestsAbility to be a TEAM playerAbility to work flexible shifts and days of the week including holidaysAbility to share or divide attention among several ongoing activities, projects or assignmentsMust have excellent knowledge of cleaning equipment and operating skillsAble to effectively work independently and as part of a teamMust have excellent organizational skillsStrong guest service skillsHigh school diploma or certificate from Educational InstituteMust have (1) year experience in the cleaning field with equipment

    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • VIP Host  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    The incumbent in this position will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Park Gaming.

    Qualifications

    GENERAL ACCOUNTABILITIES

    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

    Responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.).Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).Manages, handles and resolves player problems.Responsible for maintaining goodwill with all guests.Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.Provides complimentary according to established guidelines and sound business practices.Complies with state and local regulatory requirements.Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)Leverages property amenities/programs to targeted players.Utilizes the player computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.  Collaborates with work-group and all support departments to ensure player satisfaction.Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.Maintains confidentially of all players accounts. Maintains security and confidentiality of files record and lists.Incumbent is not permitted to accept gratuities.

    WORKING CONDITIONS/ESSENTIAL FUNCTIONS

    Sales Excellence: Leveraging sales techniques to maximize performance.Passion for Service:  Internally motivated to graciously serve, delight and build player loyalty.Drive: Harnessing energy and passion to excel.Customer / Commercial / Market Awareness:  Anticipating and listening to customer needs / looking outside our world.Influence:  Engaging others to succeed.Professional Excellence:  Applied functional / business knowledge; professionalism, composure, effectiveness.

    JOB QUALIFICATIONS

    One to three years’ experience casino/hotel, customer service, host, or telemarketing experience required.College degree or equivalent experience preferred but not required.Ability to think independently in making decisions to maximize customer service experience and program profitability.Ability to effectively manage time and perform multiple tasks simultaneously.Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.Excellent interpersonal skills required.Must have excellent oral and written communication skills.

    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Security Officer - 3rd Shift  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

    Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    The Security Officer maintains security protection which includes money transactions, public relations, crowd control, performing command center functions, assisting guests, customers and team members as needed to maintain order; provides administrative support to the Security Supervisor; and performs related tasks within the area of assignment.

    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) 

    The Security Officer maintains order on Belterra Park property providing extraordinary guest service at all times and has the resiliency to deal with the difficult customer. Monitors and patrols assigned areas to provide a safe environment for guests and employees. The Security Officer assists guests and employees on directions and proper procedures. Protects all transfers of money on the gaming floor as well as the physical transportation of jackpots. The Security Officer assists sick or injured guests and employees. Reports unsafe or hazardous conditions. The Security Officer checks identification of all persons that appear to be under 21 years of age. Stays alert for, reports, and responds appropriately to all violations on company property. The Security Officer composes accident/incident reports and witness statements when necessary. Operates company vehicles in a safe manner.  The Security Officer responds to Emergency situations as necessary. Conducts emergency actions including, but not limited to performing evacuations, establishing and maintaining cordons, and perimeters. Performs dispatch activities and logs all dispatches accurately. The Security Officer prepares detailed reports on security incidents and submits to Security Management for review. Maintains confidentiality with respect to company and guest information.Qualifications

    This position spends a majority of on-duty time standing and/or walking in public areas of the property, including but not limited to, the gaming pavilion, restaurants, meeting spaces, rooming areas, parking lots, and grounds.Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.Ability to compose, review and comprehend, clear, concise and accurate reports.Must be able to identify and quickly respond to potential problems, altercations and conflicts and defend self and others in combative situations.Must be able to lift, push and pull up to 50 lbs, move money boxes, carts and drop equipment as necessary.Must be able to assist sick or injured guests and/or employees.Ability to communicate courteously, effectively, and professionally with guests, outside contacts and all levels of employees.Must be able to use tools and equipment, including but not limited to, keys, handcuffs, flashlights, radios, computers and other tools specific to the position.Must be flexible to work varying shifts and time schedules as needed.May drive company vehicles at timesAbility to perform duties under varying conditions, including but not limited to, exposure to varying levels of crowds, noise, and changing weather conditions. Effective verbal and written communication skills.Ability to maintain extremely confidential information.General familiarity with investigative procedures.Must be bondable with no felony convictions.Valid driver's license, required.Ability to compose clear, accurate, and concise reports.CPR Certificate and blood borne pathogen training.Ability to obtain the appropriate work authorization per gaming regulations.Ability to work in a drug free environment and pass a chemical dependency test as required.Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

     

    The skills are typically acquired through two (2) months of on-the-job training, or through related experience.



    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less
  • Stadium Food Runner  

    - Cincinnati
    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporati... Read More
    Job DescriptionJob DescriptionCompany Description

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

    Job Description

    The incumbent in this position is responsible for providing superior service to both the internal employees and external customers. Under general supervision, assist FOH and BOH with their general duties to include everything below and any other duties as assigned.

    Qualifications

    ESSENTIAL FUNCTIONS

    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

    Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.Ensure dining and expo line areas are set up and maintained according to standard.Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.Run food orders from the kitchen to the appropriate table, bar seat, guest, and to orders.Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.Collect and accurately report tips at the end of the assigned shift.Clears, cleans, stocks and sets up cold stations on the server expo line to restaurant standards. Discretely clear individual settings from guest tables as each course is completed. Provide additional settings, utensils and condiments as needed or requested.Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.Maintain a well-groomed, neat and clean appearance.Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.Perform other duties as assigned by management.

    JOB QUALIFICATIONS

    Demonstrated ability to communicate effectively in English. Demonstrated ability to work in a high volume restaurant.

    These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.



    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Read Less

Company Detail

  • Is Email Verified
    No
  • Total Employees
  • Established In
  • Current jobs

Google Map

For Jobseekers
For Employers
Contact Us
Astrid-Lindgren-Weg 12 38229 Salzgitter Germany