About the Company
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Position Title: Mechatronics Technician
Location: Durham HQ onsite
Job Summary:
Reporting to the Manufacturing Manager, the Mechatronics Technician I supports manufacturing and operations by assisting with the assembly, basic wiring, and testing of electro-mechanical systems, including mechanical and electrical control components. Working under guidance and following established procedures and standard work instructions, this role helps build and test machines and sub-systems to engineering specifications.
This is an entry-level, hands-on position focused on developing foundational mechanical and electrical skills, supporting troubleshooting efforts as needed, and contributing to continuous improvement activities while gaining experience.
Job Responsibilities
Prepare work by reviewing basic mechanical drawings, electrical schematics, bills of material, and assembly instructions, and gathering required parts, tools, and test equipment; report any discrepancies to senior technicians or supervisors Assemble mechanical and electro-mechanical components and sub-assemblies using hand and power tools, following established work instructions and quality standardsAssist with basic electrical wiring, cable routing, and device connections (e.g., sensors, motors, I/O) following diagrams and labeling standards Perform routine testing and verification of assemblies using checklists and standard test equipment to ensure quality and functionality Support troubleshooting activities under guidance, identifying issues at the component or sub-assembly level and escalating more complex problems Execute basic functional testing and calibration tasks as directed to support system validation Complete inspection checklists and documentation, and report defects or quality concerns Assist with production workflow and schedule adherence by communicating progress and any issues to supervision Maintain accurate records of work completed, test results, and materials used Follow all safety procedures, policies, and standard operating practices, maintaining a clean and organized work environment Support team production goals and continuous improvement efforts as directedSupervisory Responsibilities
None
Competencies (Skills, Knowledge, and Abilities)
Basic mechanical and electrical aptitudeAbility to follow instructions and learn technical processesStrong attention to detailBasic proficiency with hand tools and willingness to learn electrical test equipment (e.g., multimeter)Ability to read and interpret basic mechanical drawings and electrical schematics with guidanceExposure to electro-mechanical components (e.g., motors, sensors, basic controls) preferredDeveloping troubleshooting and problem-solving skills; able to identify issues and escalate as neededClear and effective verbal and written communication skillsAbility to work both independently on assigned tasks and as part of a teamWillingness to learn and grow technical skills in a hands-on environmentEducation and Experience
High School diploma or equivalent required Associate degree or technical certification in Mechatronics, Electronics, Automation, or a related field preferred 0–2 years of experience in manufacturing, assembly, or a related technical environment Experience assembling or supporting electro-mechanical systems is a plus Familiarity with basic control components (e.g., sensors, motors, pneumatics) and electro-mechanical test equipment preferred Basic knowledge of electrical theory and industrial safety practicesTravel
None
Physical
Requires standing, walking, stooping, kneeling, and reaching.Requires use of hands for assembling, wiring, adjusting, and testing components.Ability to lift to 50 pounds to waist height and up to 25 pounds to head height.Requires close vision, depth perception, and color vision for wiring and component identification.Work is performed in a controlled manufacturing environment with acceptable noise levels; some tasks may be performed in confined or tight spaces.Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Philadelphia, PA
Hourly Range: 23-30/hr.
Summary:
The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Duties and Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout the Company
Bell and Howell is focused on improving customer experience by providing advanced technologies in high-growth markets. Leveraging a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive solutions in retail click-and-collect, pharmaceutical factory intelligence, consumer packaging automation, and production mail. The company is one of the largest and most sophisticated service organizations in the world, with more than 800 service engineers, 24/7/365 customer service and technical support centers, as well as advanced remote monitoring and diagnostic capabilities.
Location: Bloomington, IL
Pay: 25-30/hr
Shift: Second Shift
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION – requires electrical and mechanical experience
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Grand Rapids, MI
3rd Shift ( 11PM to 7AM)
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION – requires electrical and mechanical experience
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Kansas City, MO
Pay: 25-30/hr
Summary:
The Customer Service Engineer - Field serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Los Angeles, CA
Hourly Range: 23-30/hr.
Summary:
The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Duties and Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Columbus, OH
Hourly Range: 25-30/hr.
Summary:
The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION – requires electrical and mechanical experience
Duties and Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.Will be in a “on call rotation” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Frankfort, KY
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Trenton, NJ
Pay: 25-30/hr
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read LessAbout Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry.
Location: Louisville, KY
Pay: 25-30/hr
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
Note: This is not an IT role. The position requires hands-on electrical and mechanical troubleshooting with experience using Digital Multi Meter (DMM) and more.
Job Responsibilities:
Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. Act as a liaison between the customer and other departments/functions of the company.May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.Strong interpersonal/customer relation skills.Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.Ability to effectively resolve conflict internally and externally.Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.Strong analytical, problem-solving, quantitative, and time management skills.Ability to communicate effectively both orally and in writing.Ability to understand, remember and follow verbal and written instructions.Ability to work as an integral part of a team.Ability to read and understand written procedures and diagrams for assembly and test.Ability to develop and implement solutions to assembly problem.Ability to maintain regular attendance and be punctual.Education and Experience:
High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skillsAssociate degree preferred.Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.Requires lifting to waist seventy (70) pounds.Requires walking and standing; using hands to feel objects; reaching; and requires balance.Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.Ability to work in a loud environment.Ability to work in small, cramped areas.Ability to work in elevated environment up to twenty (20) feet.Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Read Less