Title: Customer Service Representative
Location: Mayaguez, PR 00680
Permanent role
Hybrid: This role requires associates to be in-office 1 - 2 days per week.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Training will be onsite from Monday-Friday 8am-5pm or 9am-6pm
The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
How You Will Make an Impact
Minimum Requirements
Requires a HS diploma or equivalentPrevious experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.Bilingual (Spanish/English) or multi-language skills. Must be able to pass a validated language test/assessment.Preferred Requirements
Full availability to work an 8-hour shift 7am – 11pm EST Mon. – Saturday. preferred.Automated Customer Service experience preferred.Company DescriptionAbout BCforward:Job Name: Lockbox Extractor
Job Location: Cincinnati, OH 45202
Pay Rate: $18/hr
Duration : 3-4 Months
This position is for a Lock Box Extractor/Machine Operator
They must be able to lift 20 pounds and stand for 8 hours
They will still be required to pass sorting test and data entry test.
Essential Job Duties
• Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
• Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
• Completes work by following clear defined procedure
• Other duties as assigned
• Ability to stand for 8+hrs
• Ability to run transport machines
• Ability to stand, twist, bend, squat
• Ability to lift up to 20 pounds
• Ability to key data
Required and/or Preferred Qualifications
• 0-1 years experiences with working knowledge of the business or general office skills
• High School Diploma or GED equivalent. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Good judgment and decision making ability
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Basic understanding of accounting principles
• Basic knowledge of banking policies, procedures, government regulations
• Basic understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Basic knowledge of banking policies, procedures and governmental regulations
• Ability to perform simple scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• Exceptional attention to detail.
• Excellent customer service skills.
BCforward is looking for Production Technician- Grand Rapids, OH 43522
Position: Production Technician
Location: Grand Rapids, OH 43522
Duration: 1+ Year Contract
Pay Rate: $19.00/hr on W2
Job Description:
We are seeking a Production Technician to join our team in a warehouse/manufacturing setting. The ideal candidate will be involved in machine operation, inspection, and forklift duties. Forklift certification is a plus but not required, as we are willing to train the right candidate.
Key Responsibilities:
Machine Operation: Handling harvest and production equipment.Inspection Work: Conducting quality checks and inspections on products.Forklift Operation: Operating a sitting forklift (certification is a plus, but training will be provided).
Requirements:
High School diploma or equivalent.Ability to operate machinery and forklifts safely.Flexibility with tasks, as not everyone will be on the forklift all day.Willingness to work some weekend hours.Required safety equipment: 6-inch safety toe work boots.Company DescriptionAbout BCforward: