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BCForward
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  • Tax Analyst - Hybrid  

    - New Castle
    Job DescriptionJob DescriptionRole: Tax Analyst Location: New Castle,... Read More
    Job DescriptionJob DescriptionRole: Tax Analyst Location: New Castle, DEHybrid role

    Description:

    • Review, validate and process W-8 and W-9 tax forms and related documentation according to IRS Chapter 3, chapter 61, Section 3406 and FATCA regulations
    • Assist with the process of 1099, 1042S, FATCA, and CRS reporting
    • Prioritize multiple tasks in a fast-paced, dynamic environment
    • Perform other duties and responsibilities as assigned
    Requirements include:
    - Intermediate to Advanced Excel Skills
    - Attention to Detail
    - Organization
    - Analytical Skills
    -- Preferable skill: Tax information reporting experience

    Company DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Accounting Associate  

    - Jersey City
    Job DescriptionJob DescriptionBcforward is looking to hire an highly M... Read More
    Job DescriptionJob Description

    Bcforward is looking to hire an highly Motivated Accounting Associate in Jersey City, NJ

    Job Name: Accounting Associate

    Job Location: Jersey City, NJ 07311

    Job Duration: 6 Months with possibility of temp to perm

    Pay Rate: $26/hr

    Hours are 10:30am – 6:30pm.

    Job Description

    The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure.

    Payment instructions may be a manual instruction such as fax or an automated instruction such as swift or BBH worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met.

    Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.

    Responsibilities:

    1. People Skills: - Demonstrate quality working relationships with others in the group as well as internal parties. - Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance. - Communicate professionally and constructively with team members as well as clients and internal parties - Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.

    2. Control/Risk Management: - Identify, escalate and communicate risks appropriately - Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to BBH policies and procedure and the various processing deadlines. - Escalate unclear instruction to management - Making recommendations for control improvements - Promptly and accurately follow new or updated procedures - Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation. - Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service 3. Process Improvement: - Seek to understand all processes, procedures and practices; challenge those that don’t make sense - Identify opportunities to improve the FT payment processing - Identify and escalate manual instruction that has potential for automation or non-STP’d automated instruction with incorrect formatting in order to increase STP rate - Optimize productivity, while balancing the need to meet each client’s deadlines

    Skill Set: Requirements:

    - Excellent oral and written communication skills

    - Strong customer service skills

    - Strong Organizational Skills

    - Ability to work effectively in a fast paced deadline driven environment

    - Detail oriented - Able to work in a team environment and independently -

    Strong typing skills

    - Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus

    -

    Company DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Microsoft 365 Architect  

    - Southlake
    Job DescriptionJob DescriptionBCforward is currently seeking a highly... Read More
    Job DescriptionJob Description

    BCforward is currently seeking a highly motivated Microsoft 365 Architect for an opportunity in Southlake, TX

    Position Title: Microsoft 365 Architect

    Location: Southlake, TX

    Anticipated Start Date: 08/05/2025

    Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

    Expected Duration: 12 months contract with strong possibility of extension

    Job Type: [FULL TIME (>=40 HRS WEEKLY) [CONTRACT], [HYBRID]

    Pay Range: $80/hr. - $90/hr.

    Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

    Job Description:

    Minimum of 10 years of experience in IT architecture, with a focus on Exchange, Copilot, Power Platform, and SharePoint.In-depth knowledge of Microsoft Exchange Server, Microsoft 365 Copilot, Power Platform (Power Apps, Power Automate), and SharePoint.Proven experience designing and implementing large-scale enterprise solutions.Strong understanding of cloud technologies, particularly Azure.Proficiency in scripting and automation (e.g., PowerShell).Any specific certifications required.Bachelor’s or master’s degree in computer science, Information Technology, or a related field.Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.

    Keywords:

    Microsoft Exchange Server, Microsoft 365 Copilot, Power Platform

    Benefits:

    BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

    About BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

    Company DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Lead Flink Engineer  

    - Dallas
    Job DescriptionJob DescriptionPosition Title: Flink EngineerLocation: ... Read More
    Job DescriptionJob Description

    Position Title: Flink Engineer
    Location: Dallas/Fort Worth, TX (Hybrid)
    Expected Duration: 12+ months contract to permanent

     

    Job Description:

    Overview:
    We are seeking a seasoned Flink Engineer with 7+ years of experience in stream processing and backend systems, including 3+ years of hands-on experience implementing Apache Flink using the Data Streams API in production. This role focuses on designing, deploying, and supporting Flink applications on Azure Kubernetes Service (AKS), with end-to-end responsibility for both application logic and infrastructure. Technical Lead role with excellent communication skills required.
    ________________________________________
    Mandatory Requirements:
    • 3+ years of experience using Apache Flink, specifically the DataStream API.
    • Proven delivery of production-grade Flink implementations with documentation or case studies.
    • Active engagement with at least one current client using Flink (DataStream API).
    • Competence in state management (checkpoints and save points) with local storage.
    • Configuration of connectors like EventHub, Kafka, and MongoDB.
    • Implementation of Flink API Aggregators.
    • Handling watermarks for out-of-order events.
    • Management of state using Azure Data Lake Storage (ADLS).
    • Set up a private Flink cluster within a designated AKS environment.
    • Configure both session-based and application-type deployments.
    • Define and build nodes and slots.
    • Manage and configure Job/Task Managers.
    • Establish necessary connectors, e.g., external storage for the Flink Cluster.
    • Configure heap memory and Rocks DB for state management.
    • Define and set up checkpoints and save points for state recovery.
    • Enable Auto-Pilot capabilities.
    • Integrate network resources, such as Azure EventHub and external databases like MongoDB.
    • Implement integration with Argo CD for job submissions.
    • Install LTM agents for logging and Dynatrace agents for monitoring purposes.
    • Provide access to the Flink Dashboard.
    • Establish High Availability (HA) and Disaster Recovery (DR) configurations.

    Excellent Communications
    Team Lead Experience
    ________________________________________
    Core Responsibilities:
    Functional:
    • Build Flink applications using the Data Streams API and process functions.
    • Manage state (checkpoints, save points) using Rocks DB and ADLS.
    • Handle out-of-order events with watermarking and implement aggregators.
    • Integrate with Kafka, EventHub, and MongoDB.
    Infrastructure & Non-Functional:
    • Set up and manage Flink clusters in AKS with 2+ years’ experience in Kubernetes-based deployments.
    • Configure session-based and application deployments.
    • Optimize memory, Rocks DB, and task/job manager parameters.
    • Implement HA/DR, state recovery, and auto-pilot features.
    • Integrate with Argo CD, Dynatrace, and logging agents (e.g., LTM).
    • Ensure observability via Flink Dashboard and monitoring tools.
    ________________________________________
    Qualifications:
    • 7+ years in backend or distributed systems engineering.
    • 3+ years with Apache Flink (DataStream API).
    • 3–5 years working with Kafka, Azure EventHub, or similar streaming platforms.
    • 2+ years of experience deploying and managing applications in AKS or Kubernetes environments.
    • Proficiency in CI/CD, infrastructure-as-code, and cloud observability tools.
    • Strong communication and documentation skills.
    ________________________________________
    Deliverables:
    • Deployed Flink applications with complete monitoring and logging.
    • Managed Flink infrastructure with high availability and disaster recovery.
    • Deployment automation via Argo CD and full integration with observability stack..

    Company DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Job DescriptionJob Description Location: San Juan PR 00918 Duration: 8... Read More
    Job DescriptionJob Description

     

    Location: San Juan PR 00918 

    Duration: 8-12 months contract

    Hybrid Role

     

    This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

     

    The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

    How you will make an impact:

    Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

    Minimum Requirements

    Requires a HS diploma or equivalentPrevious experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications

    Fluent in Spanish PreferredPrevious Health Insurance Experience Preferred

     

    Company DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Job DescriptionJob DescriptionTitle: Insurance Call Center Agent - Hea... Read More
    Job DescriptionJob Description

    Title: Insurance Call Center Agent - Health Care

    Location: San Juan PR 00918 

    Duration: 8-12 months contract

    Hybrid Role

     

    This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

     

    The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

    How you will make an impact:

    Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

    Minimum Requirements

    Requires a HS diploma or equivalentPrevious experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications

    Fluent in Spanish PreferredPrevious Health Insurance Experience PreferredCompany DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Job DescriptionJob DescriptionTitle: Medical Claims Support Specialist... Read More
    Job DescriptionJob Description

    Title: Medical Claims Support Specialist

    Location: San Juan PR 00918

    Duration: 8-12 months contract

    Hybrid Role

     

    This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

     

    The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

    How you will make an impact:

    Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

    Minimum Requirements

    Requires a HS diploma or equivalentPrevious experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications

    Fluent in Spanish PreferredPrevious Health Insurance Experience PreferredCompany DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Bilingual Customer Care Specialist  

    - 00918
    Job DescriptionJob DescriptionTitle:  Customer Care RepresentativeLoca... Read More
    Job DescriptionJob Description

    Title:  Customer Care Representative

    Location: San Juan PR 00918 

    Duration: 8-12 months contract

    Hybrid Role

     

    This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

     

    The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

    How you will make an impact:

    Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

    Minimum Requirements

    Requires a HS diploma or equivalentPrevious experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications

    Fluent in Spanish PreferredPrevious Health Insurance Experience PreferredCompany DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Job DescriptionJob DescriptionTitle: Bilingual Customer Care Represent... Read More
    Job DescriptionJob Description

    Title: Bilingual Customer Care Representative-Insurance
    Location: San Juan PR 00918
    Duration: 8-12 months contract
    Hybrid Role

    This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.
    This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
    The Customer Care Representative is responsible for successfully completing the required basic training.
    Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

    How you will make an impact:
    Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
    Analyzes problems and provides information/solutions.
    Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.
    Thoroughly documents inquiry outcomes for accurate tracking and analysis.
    Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
    Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
    Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
    Uses computerized systems for tracking, information gathering and troubleshooting.
    Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

    Minimum Requirements
    Requires a HS diploma or equivalent
    Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications
    Fluent in Spanish Preferred
    Previous Health Insurance Experience Preferred

    Company DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less
  • Customer Support-Insurance  

    - 00918
    Job DescriptionJob DescriptionTitle: Customer Support-InsuranceLocatio... Read More
    Job DescriptionJob Description

    Title: Customer Support-Insurance

    Location: San Juan PR 00918 

    Duration: 8-12 months contract

    Hybrid Role

     

    This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

     

    The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

    How you will make an impact:

    Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.Thoroughly documents inquiry outcomes for accurate tracking and analysis.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

    Minimum Requirements

    Requires a HS diploma or equivalentPrevious experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

    Preferred Qualifications

    Fluent in Spanish PreferredPrevious Health Insurance Experience PreferredCompany DescriptionAbout BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer. Read Less

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