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Baylor University Medical Center
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  • Job Title Working Conditions: Orientation will be conducted remotely.... Read More
    Job Title Working Conditions: Orientation will be conducted remotely. Training will be conducted onsite. Working Hours: Monday to Friday: 8:00 AM to 5:00 PM Job Summary The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence. Essential Functions Of The Role Assists in the hiring process and serves as a peer interviewer. Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones. Serves as an expert in handling more complex tasks and responding to escalated issues. Participates in process improvements initiatives. Facilitates or leads team meetings. Attends huddles, tracks metrics and maintains huddle boards. Mentors and trains staff in processes and procedures. Provides training on applications, website and other resource access. Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed. Serves as backup to supervisor in his or her absence, as required. Assists the supervisor in managing schedules, assigning employees tasks and following up on work results. Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor. Performs quality assurance audits. Orders supplies as requested. Key Success Factors Excellent listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Knowledge of patient registration procedures and documentation. Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process. Skilled in the use of personal computers and related software applications. Skilled in preparing and maintaining patient records. Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment. Ability to mentor and train staff. Benefits Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level Qualifications Education: H.S. Diploma/GED Equivalent Experience: 2 Years of Experience Read Less
  • Contact Center Specialist  

    - Bell County
    Contact Center Specialist 1 The Contact Center Specialist 1, working u... Read More
    Contact Center Specialist 1 The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients needs are met. Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage. Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Excellent data entry, numeric, typing and computer navigational skills. Knowledge of patient portal preferred. Knowledge of customer service principles and practices preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast paced, constantly changing, and stressful environment. Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level Read Less
  • Project Manager - Design And Construction The Project Manager - Design... Read More
    Project Manager - Design And Construction The Project Manager - Design and Construction handles Facilities Planning, Design, and Construction. They provide project management for assigned projects with minimal direction. They use knowledge of construction, product application, and building assembly. This ensures positive project outcomes that meet institutional and industry standards. Essential Functions of the Role: Drives strategic relationships with system, facility, and project stakeholders. Coordinates all related consultants from start to finish on large-scale projects. Manages multiple projects for scope, budget, schedule, and contract compliance. Ensures projects finish on time and within budget and quality standards. Utilizes appropriate project management software. Manages complex Project Teams of internal and external partners. Navigates changing project parameters. Utilizes excellent written and verbal communication to ensure successful project completion through facility move-in. Develops and manages project documentation, record keeping, and financial reports. Ensures activity status reports are accurate, up-to-date, clear, and complete. Supports decision-making, issue-solving, and informing processes of a project. Conducts pre-construction meetings, reviews bids, and recommends contract awards. Prepares or participates in presenting project reports and status to executive leadership. Introduces new ideas to improve processes. Manages change order requests for merit and cost throughout project. Ensures design professionals and construction contractors follow safety risk assessment, environmental health, and infection control policies (HMC). Receives pay requests from professional consultants and contractors and approves for payment. Performs other position appropriate duties as required in a competent, professional, and courteous manner. Key Success Factors: Excellent time management, organization, customer service and communication skills. AutoCAD, MS Office, MS Project. Able to manage all tasks of a Design and Construction project from start to finish. Healthcare project management experience preferred. Prepare contracts or negotiate revisions to contractual agreements with architects, consultants. Must use reason and reasoning to identify strengths and weaknesses of solutions, conclusions, or approaches to problems. Ability to build consensus and to direct teams to positive outcomes for the project. Qualifications: Education - Bachelor's or 4 years of work experience above the minimum qualification Experience - 6 Years of Experience Read Less
  • Patient Services Specialist 1 Working Conditions: Training will be con... Read More
    Patient Services Specialist 1 Working Conditions: Training will be conducted onsite. Working Hours: Monday to Friday, 8:00 AM to 5:00 PM Job Summary The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. Essential Functions Of The Role Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested. Key Success Factors Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment. Benefits Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level. Qualifications - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience Read Less
  • Regional Director Of Finance The Regional Director of Finance plans, o... Read More
    Regional Director Of Finance The Regional Director of Finance plans, organizes, and oversees activities related to financial management for Baylor Scott and White Health (BSWH), which may include financial planning and analysis, accounting, patient financial services, budgeting, external financing, treasury, investment, reimbursement, and financial and accounting systems. Develops, interprets, and implements financial concepts for financial planning and control. Performs in-depth analysis and assessment to determine present and future financial performance for BSWH organizations and areas of responsibility. Provides financial oversight of major BSWH business initiatives. Gathers, analyzes, prepares, summarizes, and presents financial recommendations, which may include plans, proposals, trending reports, operating forecasts, joint venture structuring, and acquisition analysis. Performs research and studies in areas of rates of return, depreciations, revenue recognition, working capital requirements, investment opportunities, investment performance, and impact of government requirements. Establishes and implements policies and procedures related to financial operations and accounting practices. Develops programs and processes necessary to monitor and measure the execution of financial plans and ensures that BSWH operates in a financially responsible manner. A regional Director translates and implements strategic plans and objectives for area of responsibility. Makes final decisions on operational matters and ensures achievement of objectives. Recommends policies and organizational changes for area. Plans and executes projects and initiatives that meet annual objectives. Plans and directs the operations of a department or area, with responsibility for staffing, processes, budgets, and costs of the unit. Leads and advises subordinate(s) to meet schedules, resolve technical problems, and monitor performance. Has a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to the role. Essential Functions of the Role: Directs the financial planning and budgeting processes for assigned area of responsibility within BSWH. Develops and recommends strategic and operational plans and priorities for finance that are aligned to BSWH overall business objectives. Directs the analysis and interpretation of financial results and creates financial performance plans for senior leadership in support of BSWH business objectives. Leads accurate, timely, and relevant financial reporting to various audiences for assigned areas within BSWH. Monitors financial activities, reporting, and transactions to ensure compliance with all applicable regulatory requirements. Establishes and maintains financial policies, procedures, and practices for the assigned area of responsibility that ensures consistency with BSWH overall standards and guidelines. Evaluates financial operations for adherence to predetermined operational goals and develops operational improvement plans as appropriate. Develops and implements financial calculations, metrics, and dashboards to provide operational updates on revenue, costs, productivity, and variances for assigned area of responsibility within BSWH. Develops and maintains a system of internal controls to safeguard financial assets of the organization. Directs the coordination of independent auditors to ensure successful completion of periodic audits and resolution of audit issues. Key Success Factors: Bachelor's degree in finance, accounting, business, or related field preferred. 3+ years of experience in finance management, accounting, or related area. Experience in a leadership role preferred. Experience implementing large complex financial initiatives or projects simultaneously. Excellent analytical and quantitative skills. Strong written, verbal, and presentation skills. Benefits: Immediate eligibility for health and welfare benefits. 401(k) savings plan with dollar-for-dollar match up to 5%. Tuition Reimbursement. PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level. Qualifications: Education - Bachelor's Experience - 3 Years of Experience Read Less
  • Patient Services Specialist 2  

    - Williamson County
    Patient Services Specialist 2 Working Conditions: Training will be con... Read More
    Patient Services Specialist 2 Working Conditions: Training will be conducted onsite. Working Hours: Monday to Friday, 8:00 AM to 5:00 PM Job Summary: The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists. Essential Functions of the Role: Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phone inquiries. Arranges follow-up visits and referral appointments. Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested. Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests. Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested. Assists in training, mentoring and providing assistance to junior staff as requested. Key Success Factors: Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Knowledge of patient registration procedures and documentation. Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process. Skilled in the use of personal computers and related software applications. Skilled in preparing and maintaining patient records. Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment. Able to mentor and train staff. Benefits: Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level Qualifications: Education: H.S. Diploma/GED Equivalent Experience: 1 Year of Experience Read Less
  • Access Services Representative 2 The Access Services Representative 2... Read More
    Access Services Representative 2 The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Actively cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers. Essential Functions Of The Role: Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing. Understands the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally. Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy. May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department. Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary. Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification. Conducts formal, documented training and serves as a resource to others. Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned. Key Success Factors: 2 years of healthcare or customer service experience or education equivalency required. Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. Benefits: Our competitive benefits package includes the following: Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level. Qualifications: - EDUCATION: H.S. Diploma/GED Equivalent - EXPERIENCE: 2 Years of Experience Read Less

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