Job Posting: Service Writer
OPEN POSITION: Service Writer
LOCATION: Franklin, IN
ABOUT US
Bay Crane is the leader in crane rental, specialized transportation, and heavy lifting solutions. With decades of experience and a commitment to safety, reliability, and excellence, we support some of the largest and most complex projects across the Midwest.
We’re growing in Franklin, and we’re looking for a Service Writer to join our team and help keep our fleet running at its best.
THE OPPORTUNITY
Are you detail-oriented, organized, and ready to take on an important support role in the heavy equipment industry? As a Service Writer at Bay Crane Midwest, you’ll play a key part in our service operations—helping manage work orders, coordinate with field employees, and ensure our equipment stays compliant and road-ready. This is a great entry-level opportunity to build your career in service operations and grow with a company that values its people.
WHAT YOU’LL DO
Open, update, and close service work orders, keeping records accurate and up to date.Prepare, track, and close purchase orders for parts and supplies.Support the Regional Parts Manager in maintaining parts inventory and records.Help schedule and forecast service needs to reduce downtime and improve efficiency.Work with field staff to keep our fleet DOT-compliant and road-legal.Generate reports on service activity, parts usage, and work order status.Communicate with mechanics, managers, and field employees to keep operations moving.Provide clerical and administrative support as needed.WHAT WE’RE LOOKING FOR
Experience: Office, service, or clerical experience preferred. (Experience in automotive, construction equipment, or heavy equipment industries is a big plus!)Education: High school diploma or equivalent required.Skills: Proficiency in Microsoft Office (Excel, Word, Outlook); experience with service management or ERP systems is helpful.Strengths: Excellent organization, attention to detail, and communication skills.Team Player: Able to work collaboratively and take direction from managers.
WHY JOIN BAY CRANE?
APPLY TODAY!
If you’re ready to take the next step in your career and join a company built on strength, reliability, and service, we’d love to hear from you.
Equal Opportunity Employer
Bay Crane is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. We are committed to providing an inclusive workplace for all employees regardless of race, color, religion, sex, age, national origin, disability status, genetics, veteran status, sexual orientation, or gender identity.
Benefits:
401(k)Health insuranceLife insurancePaid time offVision insurance Read LessOPEN POSITION: Project Coordinator
LOCATION: Cleveland, OH
ABOUT US
Bay Crane is the leader in crane, rigging, and specialized transportation services, trusted for our commitment to safety, precision, and customer success. With operations spanning the Northeast, Midwest, and beyond, we take pride in supporting complex projects with expertise, reliability, and a people-first approach. Our success is built on the strength of our team, and we are dedicated to creating an environment where employees can thrive.
THE OPPORTUNITY
We're looking for a Project Coordinator to join our Cleveland branch. This role plays an essential part in supporting our regional sales team by ensuring smooth day-to-day operations, from coordinating crane rentals and scheduling to managing project documentation and serving as the connective tissue between customers, field personnel, and internal departments. This role is ideal for someone who thrives in a fast-paced, detail-driven environment, takes pride in keeping complex moving parts organized, and brings a solutions-oriented mindset to every project..
WHAT YOU’LL DO
Project & Logistics Coordination
· Coordinate crane rentals, transportation logistics, and job scheduling across active projects
· Schedule crane operators, riggers, support equipment, and transportation resources
· Monitor project progress and communicate status updates to the sales team and management
· Assist with fleet utilization, equipment availability, and resource planning
Documentation & Compliance
· Prepare lift plans, Job Safety Analyses (JSAs), and supporting project documentation
· Review and compile job site documentation including NCCCO certifications, crane inspection records, lift plans (3D Lift Plan and LICCON), load charts, and ground bearing pressure calculations
· Ensure all required documentation is complete and current: contracts, insurance certificates, permits, and safety paperwork
· Maintain compliance with company safety policies, OSHA regulations, and customer-specific requirements
Sales & Customer Support
· Serve as a liaison between customers, sales representatives, dispatchers, operators, and field personnel
· Prepare and distribute proposals, presentations, and client-facing materials for local and regional accounts
· Support the sales team with technical and operational information during the quoting and planning process
· Track project costs, billing information, and change orders throughout the project lifecycle
WHAT YOU’LL BRING
·Associate or bachelor’s degree in business, Marketing, Communications, Construction Management, or a related field or equivalent experience
·2+ years of experience in sales coordination, administrative support, or customer service; experience in construction, heavy equipment, or transportation is a plus
·Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); CRM experience preferred
·Strong organizational and scheduling skills with the ability to manage multiple priorities simultaneously
·Ability to read construction drawings and lift plans
·Knowledge of crane operations and rigging practices preferred
·Familiarity with OSHA regulations, NCCCO certifications, and construction safety requirements preferred
·Strong communication and customer service skills
Equal Opportunity Employer
Bay Crane is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. We are committed to providing an inclusive workplace for all employees regardless of race, color, religion, sex, age, national origin, disability status, genetics, veteran status, sexual orientation, or gender identity.
Benefits:
401(k)Health insuranceLife insurancePaid time offVision insurance Read LessJob Description: Project Manager
POSITION: Project Manager
LOCATION: Lebanon, IN
REPORT TO: Lead Project Manager
FLSA STATUS: Fulltime, Exempt, Onsite
OVERVIEW
The Project Manager is responsible for planning, coordinating, and executing crane and heavy lift operations from project award through completion. This role serves as the primary operational and customer interface, ensuring that projects are safely planned, properly staffed, efficiently executed, and fully compliant with Bay Crane standards and customer requirements.
The Project Manager provides on-site leadership, coordinates closely with customers and internal operations teams, and ensures all lift planning, safety, scheduling, and documentation requirements are met. This position plays a critical role in maintaining Bay Crane’s reputation for safe, reliable, and professional project execution.
KEY RESPONSIBILITIES
Project Planning & Execution
Plan and manage crane and heavy lift projects from pre-job planning through closeout.Coordinate crane selection, crew assignments, and equipment needs with Operations and Dispatch.Develop and/or review lift plans including crane configurations, rigging methods, load weights, site access, and work sequencing.Ensure jobsite readiness prior to mobilization, including access routes, set-up areas, and ground conditions.Oversee daily execution to ensure work is performed according to plan, schedule, and safety requirements.Adjust plans as site conditions change while maintaining safety and efficiency.Customer & Stakeholder Management
Serve as Bay Crane’s primary point of contact for assigned projects.Build and maintain strong working relationships with customers, general contractors, engineers, and site personnel.Lead coordination meetings and provide regular updates on project status.Manage scope changes, scheduling conflicts, and operational challenges.Ensure customer expectations align with operational capabilities.Safety, Compliance & Risk Management
Enforce Bay Crane safety policies and all applicable regulatory and site-specific requirements.Participate in job safety analyses, pre-task planning, and pre-lift meetings.Ensure proper documentation of lift plans, permits, and safety records.Coordinate required training, orientations, and drug screening compliance for assigned personnel.Support incident reporting, investigations, and corrective actions.Exercise stop-work authority when unsafe conditions exist.Scheduling & Resource Coordination
Develop and manage short- and mid-term schedules for crane operations.Coordinate work sequencing with customers and internal departments.Anticipate resource needs and identify potential conflicts related to staffing, equipment, access, or logistics.Support efficient mobilization and demobilization of equipment and crews.Systems & Documentation (NextGen)
Create and maintain accurate job records in NextGen.Track daily activities, job progress, and service documentation.Maintain organized project files including lift plans, permits, approvals, and compliance records.Support accurate billing through timely and complete documentation.On-Site Leadership
Provide on-site oversight for assigned projects as required.Serve as the operational leader for Bay Crane personnel in the field.Ensure professionalism, quality of work, and adherence to company standards.Act as first point of contact for operational issues at the jobsite.Continuous Improvement
Capture lessons learned and recommend improvements to planning and execution processes.Contribute to the development of best practices and standard operating procedures.Support the growth and professional development of field and project personnel.Qualifications
Strong computer skills and ability to work in a documentation-driven environment.Excellent organizational, communication, and problem-solving skills.Ability to manage multiple projects and priorities simultaneously.High attention to detail and strong safety awareness.Valid driver’s license and ability to travel to job sites.Bachelor’s degree in Engineering, Construction Management, or related field or equivalent experience.Experience in crane operations, rigging, construction management, or industrial project coordination (internships considered).Familiarity with lift planning, heavy equipment operations, or construction logistics.Experience working with operational management systems such as NextGen. Read Less