Job DescriptionJob DescriptionBarracuda Bay St. Louis is hiring an Assistant Store Manager! Read on for more details!
WHO WE ARE // Barracuda is a neighborhood taco stand & margarita garden, offering outdoor dining and takeout, serving high quality tacos on fresh tortillas. We believe that great food and drinks should be prepared simply - at an accessible price point - and foster fun and memorable experiences for a diverse community of people.
At Barracuda we believe:
Barracuda's vision is rooted in accessibility, aiming to expand our presence, bringing the essence of a neighborhood taco stand to diverse markets. We believe that everyone deserves the joy and convenience of having a local taco stand in their community, fostering a sense of togetherness through shared culinary experiences. Our focus on growth is not just about expanding geographically but also about deepening connections in the immediate communities we serve.Our customers deserve great tacos and well made drinks at a great value, along with an accessible and easy-going vibe.Our role is to facilitate great customer experiences through food, drink, music, and laid back but proactive hospitality - not too much, just enough - creating an environment of service and teamwork so that the needs of each other and our customers are always metOur customers shouldnt have to hack the menu to have a satisfying meal: so we must be experts at accommodating and guiding them efficiently to what will make a uniquely great meal for them - and executing their order consistently - so they can enjoy the best version of what we work hard together to create. Consistency & Predictability is the name of the game.Operate with Respect, Transparency and Integrity as a Business and Individuals. Together we are building an empowered workplace of people who have the ability to affect creative and positive outcomes in and outside this workplace through transparent business practices and open communication.
THE GIG // As Assistant Store Manager your role is to assist the Store Manager and leadership team in all day-to-day operations, provide support to team members and leadership during service to improve performance, and adopt, embody and implement the vision and values of Barracuda Restaurants.
CUSTOMER EXPERIENCE
Ensure that the quality of food & drink, vibe, facility, and our team are always on pointEnsure that all team members fully embody our mission, exceeding the highest standards of customer service to guarantee that all customers feel welcome and are given responsive, friendly and attentive service at all timesThoughtfully manage scheduled shifts with a consideration for business activity, while ensuring that both the customers expectations and revenue targets are metEnsure restaurant cleanliness and a 91+ score from Department of Health to reflect the care and pride in the service we provide
OPERATIONS MANAGEMENT
Act as a trusted partner to the Store Manager, collaborating on operational decisions and serving as a communication bridge between team, leadership, and cross-functional stakeholdersFoster a culture of teamwork, service, hustle, and continuous improvement by motivating the team and empowering them with context and purposeAlways Be Teaching the Why
Lead daily operations with attention to detail and a focus on service quality, labor efficiency, and team well-beingCommunicate clearly and proactively to ensure transparency, address areas needing improvement, and support company-wide objectivesBuild strong relationships across the team to enhance collaboration, responsiveness, and operational successSupport the Store Manager by managing inquiries, developing solutions, and assisting with internal communications and project execution
TEAM SUPPORT & DEVELOPMENT
Provide support to team members during service and identify ways to improve their performance - Be a subject matter expert on who we are and what we doEnsure that Barracuda Training Programs are being executed thoroughly and diligently; participate in the development of the team and assist in the management of one-on-one employee performance evaluationsBe knowledgeable of restaurant policies regarding personnel. Diligently monitor all violations of company policies, rules and procedures, enabling management to administer prompt, fair and consistent direction and corrective action when necessary.Oversee and maintain the integrity of the Certified Trainer Program, including the development, support, and accountability of all Certified Trainers.
DAILY RESPONSIBILITIES
Core Focus: Customer Experience, Operations Management, and Team Support & DevelopmentDaily duties & responsibilities will be assigned in collaboration with the Store Manager & Operations Managers as needed, and may include: Managing team, vendor, and customer communications/issuesMaintaining and monitoring OS+E inventory, restaurant supplies ordersManaging all functions on daily checklists & guidesManaging the facilityLabor management on daily shiftsDay to day monitoring of labor, COGS, & invoice management to understand financial goals
IDEAL SKILLS AND EXPERIENCE
We know theres more to a person than what fits on a rsum. We also know that some folks are less likely to apply to jobs if they dont meet 100% of the qualifications listed. If youre excited by this opportunity, wed love to hear from you!
2+ years of restaurant managementMinimum 2 years of experience managing 30+ direct reports. Personable and enjoys working with customers and leading a diverse team.3 - 5 years in the restaurant industry with customer facing management role(s) preferredPassion for food, hospitality, and providing a best in class customer experienceNatural leader with a positive attitude, who is able to teach, willing to learn and take directionDetail-oriented and proactive with an ability to prioritize and deliver results on delegated responsibilitiesExcellent communication and organizational skillsDemonstrated ability to build relationships, promote positive team culture, and effectively resolve conflictAble to maintain composure and personality in a high pressure environment, while using good judgment and strong decision-making skillsAvailability to work a minimum of five days per week.Weekends, day shifts and evening shifts are required; schedule will be designated by the Store ManagerFull transparency: extended hours and/or a sixth day may occasionally be required.Proficient in Google Drive; ability to learn all other aspects of our technology (Toast and Restaurant365)Knowledge of health and safety guidelinesHold active Manager Food Safety Certification and Responsible Vendor PermitAbility to stand for long periods of time (8 or more hours per shift)Ability to lift 50+ pounds and work in various weather conditions, including extreme heat and cold.Internal Hires: Must have maintained a disciplinary record free of any actions within the last 90 days
THE OFFER // By joining Barracuda, youre becoming a member of a team that values respect, fairness, and balance. In addition to a dynamic professional environment, Barracuda offers competitive pay and comprehensive benefits to ensure every team member is compensated fairly and equitably for their contributions to the team.
Read on for more details!
COMPENSATION
Salary: $55,000 base salary + bonus
Bonuses: Biannual bonuses are paid out at the close of Q2 and Q4, and are based on business performance criteria and your ability to attain biannually-determined goals, as identified by Store Manager and Operations team.
BENEFITS + PERKS
Vacation: Fixed annual deposit of up to 112 PTO hours in first year (pro-rated depending on start date)Insurance: Barracuda offers and contributes toward several different health, dental, and vision insurance plans (Louisiana-based and national) so you can select a plan thats right for youGot pets? Opt into our Pet Insurance benefits plan, which includes additional discounts on pet care and unlimited assistance via a 24/7 pet telehealth serviceTech: We reimburse $50/month (pre-tax) to supplement the cost of your phone bill, a new computer, or whatever tech helps you do your jobFree Food: Enjoy comped personal meals & drinks at all Barracuda Restaurants
*Barracuda embraces diversity and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Please note that job duties are subject to change at the companys discretion.
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