Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Alpine Software: Banyan's Portfolio Company
Alpine Software, founded in 1994 and based in Rochester, NY, develops and sells leading SaaS products to fire departments, serving over 600 customers primarily across the US. Our flagship product, RedNMX, offers a comprehensive suite of fire department management tools, including dispatching, call reporting, personnel management, inventory management, and mobile tracking.
Location: Onsite- Rochester, New York
Why this role matters
You'll lead a small but growing support operation (currently four agents) and jump in personally when high-stakes issues arise. Your mandate: tighten day-to-day ticket management, improve after-hours accountability, and be the voice of the customer across Alpine.
What you'll do
Required Skills:
Nice-to-Have:
What success looks like in 12 months
Benefits & perks
Alpine Software is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Read LessBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Project Manager- Hancock Software
About the CompanyHancock Software is a leading SaaS solutions provider specializing in cutting-edge Energy Efficiency Program Management software that empowers utilities to reduce their customer's energy consumption to address accelerating electricity demand and greenhouse gas reduction goals. We have a proven platform currently in use on programs with five of the top twelve rated energy efficiency utilities in the country. Our mission is to deliver innovative and user-friendly software solutions that meet the evolving program management needs of our clients in the Utilities and State Government sectors.
Job Summary:
This employee will play a large role after a contract is signed and is responsible to lead the rollout of Hancock Cloud by coordinating with customers, Hancock management, development and IT. The position will encompass being involved from start to finish of new customer deployment. The Project Manager must be able to see projects through to the end in a seamless manner. You will be acting as a liaison and representative of Hancock Software with clients via Skype, GoToMeeting, Zoom or other conferencing technologies. The Project Manager will work and interact with various personnel from a customer's organization in many capacities such as learning the requirements for product on-boarding. Communication to the Hancock management team is vital.
This employee will be one of the points of contact for all matters related to the guidance of new customers, management and staff. Assist or arrange all training needed for new users. Ensure that all contractual obligations are being met.
Duties/Responsibilities:
Required Skills/Abilities:
If you are passionate about software sales and have a strong understanding of energy efficiency solutions, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role.
Join us in transforming the way utilities manage their energy consumption with our innovative SaaS energy efficiency program management solutions!
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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