At Banner Fire Equipment, we’ve supported firefighters across the Midwest for over 40 years with best-in-class fire and rescue apparatus, gear, and tools. Built on trust, performance, and long-term relationships, we are committed to equipping first responders with the tools they need to protect lives and communities.
Join Our Team
We’re seeking a dependable, customer-focused Customer Service Representative to serve as a key point of contact for our customers, sales staff, and walk-in visitors based in our Oklahoma City, OK office— supporting order accuracy, timely fulfillment, and an excellent overall customer experience.
If you’re a personable, detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering great service, we’d love to hear from you.
Our Team & Values
We are guided by a Relentless Pursuit to Serve, supporting first responders with trusted equipment, expertise, and partnership.
Our core values: Genuine, Good Partner, Dependable, Curious.
Why You’ll Love This Role
As the Customer Service Representative, you’ll:
Serve as a key point of contact for customers, sales staff, and walk-in visitors — answering calls, emails, and in-person inquiries in a professional, timely mannerProvide customers and sales staff with product information, pricing, order updates, and general supportProcess customer and sales staff orders accurately, prepare price quotes, and communicate order status and availability across teamsSupport sales representatives with order information, product availability, and coordination with internal departments to ensure timely fulfillmentAssist with warranty claims, parts identification, and vendor communications.Monitor inventory availability, maintain pricing files, and generate Open Order and Outstanding Purchase Order reportsMaintain accurate customer and department records, process payments and deposits, and prepare invoices and supporting documentationHelp resolve customer questions and concerns, escalating complex issues to management when appropriateWhat We’re Looking For
High school diploma or GED requiredEntry-level experience in customer service and/or inventory management preferredAbility to learn new products, systems, and processes quicklyBasic math skills for processing payments, pricing, and order calculationsStrong customer service and interpersonal skills with a professional demeanorExcellent verbal and written communication skillsAbility to manage multiple priorities simultaneously in a fast-paced environmentAbility to maintain confidentiality and handle sensitive information professionallyWhy You’ll Love Working at Banner Fire Equipment
We invest in your success with a package that rewards performance and supports your life outside of work:
Weekly pay100% employer-paid employee medical option + life and disability coverageMedical, dental, and vision plans for you and your family401(k) with up to 5% company matchPTO from day one + 11.5 paid holidaysTraining and advancement opportunitiesCompetitive Compensation That Rewards Your Expertise
At Banner Fire Equipment, we recognize and value the skills and experience you bring. Our compensation package is designed to be fair and competitive, reflecting your qualifications and expertise.
Estimated Hourly Rate: $24- $28 per hour, based on experience.
Final offers are tailored to your background, certifications, experience, and training.
Ready to take the next step in your career? Join Banner Fire Equipment in our Relentless Pursuit to Serve and help support the firefighters who protect our communities every day.
At Banner Fire Equipment, we’ve supported firefighters across the Midwest for over 40 years with trusted fire and rescue apparatus, equipment, and service. Built on strong relationships and performance, we are committed to keeping emergency vehicles safe, reliable, and mission-ready.
Join Our Team
We’re seeking a skilled and dependable Service Technician in our Roxana, IL location to perform preventative maintenance, inspections, pump testing, and system installation on fire apparatus and emergency rescue vehicles including pumpers, aerials, tankers, and rescue units.
If you are a hands-on technician who enjoys mechanical work, electrical systems, fabrication, and solving problems that directly support first responders, this is a great opportunity to grow your career in emergency vehicle service.
What This Role Looks Like (Day-to-Day)
This is primarily focused on preventative maintenance and system reliability:Perform preventative maintenance (PMs) on fire apparatus and emergency vehiclesConduct NFPA-compliant inspections and annual certification checksPerform fire pump testing and performance verificationTroubleshoot and repair electrical (12V/24V), hydraulic, braking, and chassis systemsInstall and integrate emergency vehicle equipment (lighting, sirens, radios, inverters, generators, etc.)Support vehicle upfitting and system integration projectsFabricate and install custom components such as brackets, mounts, shelving, and storage systemsAssist with limited diagnostics and repairs on diesel and heavy-duty systems as neededAccurately document work performed, parts used, and service notesMaintain a safe, clean, and compliant work environment (NFPA, DOT, OSHA, PPE standards)What You’ll Do
Perform routine maintenance and inspections on emergency fire apparatusConduct NFPA 1910 inspections and pump testing to ensure compliance and readinessService and troubleshoot vehicle systems including electrical, hydraulic, brake, steering, and drivetrain componentsInstall and integrate emergency vehicle systems and accessoriesPerform fabrication and light welding (MIG/TIG) for custom vehicle modificationsMaintain accurate service records and communicate work status clearlySupport equipment reliability through preventative maintenance and scheduled service intervalsWhat We’re Looking For
High school diploma or GED required (technical or vocational training preferred)2–4 years of experience in diesel, heavy truck, emergency vehicle, or industrial equipment maintenanceStrong mechanical aptitude with working knowledge of electrical (12V/24V), hydraulic, and mechanical systemsAbility to read wiring diagrams, technical manuals, and schematicsFabrication or welding experience (MIG/TIG preferred)Experience with fire apparatus, municipal fleet, or emergency vehicles strongly preferredEVT certification (Emergency Vehicle Technician) strongly preferred or willingness to obtainValid driver’s license requiredMust provide and maintain basic personal hand toolsWhy You’ll Love Working at Banner Fire Equipment
Estimated pay: $25.00 - $35.00/hour
(Final offers are based on experience, certifications, and training.)
We offer a strong benefits package including:
Weekly pay100% employer-paid employee medical option + life/disability coverageMedical, dental, and vision coverage401(k) with up to 5% matchPTO from day one + 11.5 paid holidaysTraining and advancement opportunitiesReady to Take the Next Step? Join Banner Fire Equipment in our Relentless Pursuit to Serve and help ensure fire apparatus across our region remain safe, compliant, and ready when communities need them most.
