A top-notch Customer Success Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Success Specialist Responsibilities: Promptly responding to customer queries via email, phone and in-person channels.Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with colleagues or managers to find the best solutions to customers' issues.Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.Maintaining a polite, empathetic, helpful, and professional manner at all times.Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.Familiarizing yourself with new products and services as they are introduced.Attending meetings as required.Providing training to new customer service agents.Respecting client confidentiality at all times. Customer Success Specialist Requirements: High school diploma or GED.Bachelor's degree in business, communications, or a related field may be advantageous.Practical experience with help desktop software (i.e. Microsoft Suite), and CRM software.Previous experience in a customer service role is preferred.The ability to respond appropriately under pressure.Sound judgment and excellent problem-solving skills.The ability to speak a second language may be advantageous.A positive attitude and the ability to build relationships with clients.The flexibility to work irregular hours, when required. (specific role hours 10am-7pm)Superb written and verbal communication skills.It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
Show Up for Banko & Banko Will Show Up for You - We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy.
Compensation details: 21-22 Hourly Wage
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Read LessBanko Overhead Doors is seeking a Warehouse Lead to ensure a safe and efficient warehouse environment. The ideal candidate will focus on safety compliance, warehouse management, and maintaining organized inventory without managing other employees.
Key Responsibilities:1. Safety Compliance:
Maintain a safe working environment.Implement safety training and enforce PPE usage.Conduct and document regular equipment inspections.Report safety violations promptly.2. Warehouse Management:
Oversee storage and organization of stock.Ensure unobstructed warehouse floors.Enforce cell phone and earbud usage policies.Maintain a clean and organized warehouse.3. Job Duties:
Document extra part requests.Assist installers in loading materials.Collaborate during delivery trucks for safe unloading.Pull loads for next day's work and manage return of materials.4. Recovery Process:
Ensure proper stacking and tagging of returned doors.Down-stack doors and restock inventory.Ensure 100% put away of all items on delivery days.5. Unloading and Receiving Trucks:
Collaborate with Inventory and Purchasing Departments.Organize and label all materials.Report and document damaged products.6. Inventory Control:
Maintain organized warehouse for bi-weekly cycle counts.Ensure accurate reporting and prompt issue notification.7. Daily Code of Conduct and Responsibilities:
Follow company policies and maintain conduct standards.Address issues privately with the Division Manager.Report violations and adhere to anti-discrimination and harassment policies. Qualifications: Previous experience in warehouse management.Strong commitment to safety protocols.Excellent organizational and leadership skills.Note: This job description may evolve with market growth, and additional responsibilities may be assigned.
Banko Overhead Doors, Inc. is an equal opportunity employer. It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities. Show Up for Banko & Banko Will Show Up for You - We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy.Compensation details: 20-24 Hourly Wage
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GARAGE DOOR INSTALLER
Are you looking for a long-term career with an established company that offers stability, growth, and a fast-paced, team-oriented company culture? Banko Overhead Doors is looking for YOU!!
Banko Overhead Doors, LLC., has served the garage door needs of West Central Florida and surrounding areas since 1984 and is dedicated to providing its customers the highest quality products and services available. We provide education and training to ensure each person and company division is armed with the best tools in the business. With a career at Banko Overhead Doors you become part of a team that’s recognized for their commitment to safety, quality and top-notch customer service.
ABOUT THE JOB
Construction, installation, and/or maintenance of overhead garage doors. Working with carpentry and hand/power tools, as well as various materials to install, repair, maintain, or replace doors. Drive to job sites to assess work and complete necessary actions. Ensure the garage door opener and all electronic components are working properly. Communicating directly with clients to provide satisfactory customer service. A Garage Door Installer is also responsible for documenting work and maintaining inventory.ABOUT YOU
High school diploma or GED requiredMechanically inclinedAbility to work a full-time scheduleValid and clean 3-year driving record (MVR will be run prior to hire)Relevant prior experience in a related field of garage door and opener service construction, framing, HVAC, or related field Physical ability to work on feet an entire shift and carry/move objects weighing up to 70+ lbs, in the outdoor elements.Ability to successfully pass pre-employment background check.QUALIFICATIONS
Ability to communicate with the customer in an up-sell and solution-based conversation.Ability to read and understand directions and instructions.Strong communication skills.A team player. Organized, innovative, and possession of an excellent work ethic.Flexible, “do whatever it takes” approach.Aptitude for problem solving; ability to determine solutions for customers.Comfortable working in outdoor conditions.Pride yourself on safety, accuracy, and speed. Comfortable with piece rate work.RESPONSIBILITIES
Safely operating company vehicle.Maintaining a safe and clean work site, equipment, and company vehicle.Assisting with commercial and residential garage door issues.Review work orders for accuracy and completeness before departing the job site.Working hand in hand with management to ensure all job site readiness and reporting any issues immediately.BENEFITS
Medical, Dental, and Vision Insurance.Paid vacation and Holiday pay.Company vehicle and company gas card.Company provided uniforms.Flexible schedule (once trained and in the field)Opportunity for growth.Positive work environment and team-oriented company culture.NOTE: We run an MVR check prior to interviews. At the interview, we require an application to be filled out, a Wonderlic questionnaire to be filled out at interview as well.
It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
Compensation details: 35000-75000 Hourly Wage
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Read LessFIELD SUPPORT TECHNICIANS
No cubicles here - if you like to work outside independently with your hands, Banko Overhead Doors has a career waiting for you. Work independently in the field where you are needed and on projects needed by the installation team. Whether it is garage door opener installation, site readiness, warranty resolution and/or product delivery, your ability to pivot and help as needed through the organization will be key. If you are mechanically and technically inclined, this is a perfect job for you. We provide tools, vehicle and have an excellent benefits program.
EXPERIENCE AND EDUCATION:
Relevant proven prior experience in a related field of garage door and opener service, construction, framing, HVAC, or related field preferredMust have ability to pivot at a moment’s notice to assist where needed.High School EducationAssociate or bachelor’s degree would be a plusCOMPETENCIES AND SKILL SET:
Ability to troubleshoot and think independentlyAbility to move or lift 90 plus poundsAbility to read and understand directions and instructionsMechanically inclinedComfortable with face-to-face customer interactionStrong communication skillsAbility to communicate with homeowners, builders, and other trades professionallyFlexible Style (“do whatever it takes” approach).Aptitude for problem solving; ability to determine solutions for customers.RESPONSIBILITIES:
Work with installers on projects.Site readinessQuality Control reviewsProduct deliveryWarranty workResponsible for safe driving of company vehicles.Responsible for safe work site, equipment, and truck.Assists in customer service issues in the garage door department.Reviews work orders for accuracy and completeness before departing to job site.Installs garage door openers and associated components.Other duties as assigned.OTHER:
Valid driver’s license with acceptable driving record for past 3-years.Ability to work a full-time schedule.Clean criminal background.It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
Compensation details: 15-19 Hourly Wage
PI99cdf5934891-25405-38928924
Read LessFIELD SUPPORT TECHNICIANS
No cubicles here - if you like to work outside independently with your hands, Banko Overhead Doors has a career waiting for you. Work independently in the field where you are needed and on projects needed by the installation team. Whether it is garage door opener installation, site readiness, warranty resolution and/or product delivery, your ability to pivot and help as needed through the organization will be key. If you are mechanically and technically inclined, this is a perfect job for you. We provide tools, vehicle and have an excellent benefits program.
EXPERIENCE AND EDUCATION:
Relevant proven prior experience in a related field of garage door and opener service, construction, framing, HVAC, or related field preferredMust have ability to pivot at a moment’s notice to assist where needed.High School EducationAssociate or bachelor’s degree would be a plusCOMPETENCIES AND SKILL SET:
Ability to troubleshoot and think independentlyAbility to move or lift 90 plus poundsAbility to read and understand directions and instructionsMechanically inclinedComfortable with face-to-face customer interactionStrong communication skillsAbility to communicate with homeowners, builders, and other trades professionallyFlexible Style (“do whatever it takes” approach).Aptitude for problem solving; ability to determine solutions for customers.RESPONSIBILITIES:
Work with installers on projects.Site readinessQuality Control reviewsProduct deliveryWarranty workResponsible for safe driving of company vehicles.Responsible for safe work site, equipment, and truck.Assists in customer service issues in the garage door department.Reviews work orders for accuracy and completeness before departing to job site.Installs garage door openers and associated components.Other duties as assigned.OTHER:
Valid driver’s license with acceptable driving record for past 3-years.Ability to work a full-time schedule.Clean criminal background.It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodation for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
Read LessGARAGE DOOR INSTALLER
Are you looking for a long-term career with an established company that offers stability, growth, and a fast-paced, team-oriented company culture? Banko Overhead Doors is looking for YOU!!
Banko Overhead Doors, LLC., has served the garage door needs of West Central Florida and surrounding areas since 1984 and is dedicated to providing its customers the highest quality products and services available. We provide education and training to ensure each person and company division is armed with the best tools in the business. With a career at Banko Overhead Doors you become part of a team that’s recognized for their commitment to safety, quality and top-notch customer service.
ABOUT THE JOB
Construction, installation, and/or maintenance of overhead garage doors. Working with carpentry and hand/power tools, as well as various materials to install, repair, maintain, or replace doors. Drive to job sites to assess work and complete necessary actions. Ensure the garage door opener and all electronic components are working properly. Communicating directly with clients to provide satisfactory customer service. A Garage Door Installer is also responsible for documenting work and maintaining inventory.ABOUT YOU
High school diploma or GED requiredMechanically inclinedAbility to work a full-time scheduleValid and clean 3-year driving record (MVR will be run prior to hire)Relevant prior experience in a related field of garage door and opener service construction, framing, HVAC, or related field Physical ability to work on feet an entire shift and carry/move objects weighing up to 70+ lbs, in the outdoor elements.Ability to successfully pass pre-employment background check.QUALIFICATIONS
Ability to communicate with the customer in an up-sell and solution-based conversation.Ability to read and understand directions and instructions.Strong communication skills.A team player. Organized, innovative, and possession of an excellent work ethic.Flexible, “do whatever it takes” approach.Aptitude for problem solving; ability to determine solutions for customers.Comfortable working in outdoor conditions.Pride yourself on safety, accuracy, and speed. Comfortable with piece rate work.RESPONSIBILITIES
Safely operating company vehicle.Maintaining a safe and clean work site, equipment, and company vehicle.Assisting with commercial and residential garage door issues.Review work orders for accuracy and completeness before departing the job site.Working hand in hand with management to ensure all job site readiness and reporting any issues immediately.BENEFITS
Medical, Dental, and Vision Insurance.Paid vacation and Holiday pay.Company vehicle and company gas card.Company provided uniforms.Flexible schedule (once trained and in the field)Opportunity for growth.Positive work environment and team-oriented company culture.NOTE: We run an MVR check prior to interviews. At the interview, we require an application to be filled out, a Wonderlic questionnaire to be filled out at interview as well.
It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
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