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Bank of America
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  • Financial Center Assistant Manager  

    - Los Angeles
    Financial Center Assistant Manager West Los Angeles, California **To... Read More
    Financial Center Assistant Manager West Los Angeles, California **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/West-Los-Angeles/Financial-Center-Assistant-Manager\_26016326-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/West-Los-Angeles/Financial-Center-Assistant-Manager\_26016326-1) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/West-Los-Angeles/Financial-Center-Assistant-Manager\_26016326-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/West-Los-Angeles/Financial-Center-Assistant-Manager\_26016326-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent. **Responsibilities:** + Manages client traffic, engaging and appropriately routing clients, and fosters client retention + Manages business results through formalized management routines and coaching + Creates a world class client experience environment + Manages market-level initiatives prescribed by market leaders + Drives operational excellence by engaging employees on business strategy + Manages organizational priorities and effective execution **Required Qualifications:** + Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client + Collaborates effectively to get things done, building and nurturing strong relationships + Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives + Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed + Communicates effectively and confidently and is comfortable engaging all clients + Has the ability to learn and adapt to new information and technology platforms + Applies strong critical thinking and problem-solving skills to meet clients' needs + Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations + Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment + Can interpret performance results, find opportunities to drive success and hold others accountable to results + Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance **Desired Qualifications:** + Experience in financial services and knowledge of financial services industry, products and solutions + Experience in mortgage, retail and/or hospitality + Experience working in an environment with individual and team goals where goals were routinely met or exceeded + Bilingual skills **Skills:** + Coaching + Customer Service Management + Customer and Client Focus + Performance Management + Talent Development + Business Operations Management + Recruiting + Result Orientation + Risk Management + Sales Performance Management + Inclusive Leadership + Leadership Development + Prioritization + Problem Solving + Referral Management **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Senior Engineer - SIEM Platform Engineering & Operations Denver, Colo... Read More
    Senior Engineer - SIEM Platform Engineering & Operations Denver, Colorado;Washington, District of Columbia; Addison, Texas; Charlotte, North Carolina; Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** The Senior Engineer SIEM Platform Engineering & Operations is responsible for engineering, monitoring, and optimizing the firm's SIEM ecosystem including Splunk, Microsoft Sentinel, and associated data pipelines to ensure data quality, platform resiliency, and analytic reliability. This role enhances the security data environment, leads strategic and tactical improvements, and serves as a SIEM subject-matter expert and mentor across Cyber Security Technology teams. **Core Responsibilities** + Engineer, monitor, and maintain the operational health and resiliency of SIEM platforms including Splunk Enterprise/Cloud and Microsoft Sentinel. + Implement SIEM platform resiliency controls including cluster monitoring, ingestion latency tracking, and workload distribution optimizations. + Monitor, maintain, and troubleshoot the data ingestion pipeline including Kafka clusters, Cribl pipelines, Splunk Forwarders, and Sentinel connectors. + Develop dashboards for pipeline throughput, message lag, schema drift, and end-to-end data quality validation. + Manage and enforce data SLIs/SLOs across freshness, completeness, correctness, and availability. + Ensure proper CIM/OCSF/CEF normalization and enrichment for all security-relevant data sources. + Oversee the Anvilogic content management platform including rule execution health, version control, and analytics dependency monitoring. + Develop unified observability dashboards covering SIEM platform state, ingestion health, detection pipeline execution, and analytic reliability. + Serve as escalation point for SIEM data outages, ingestion failures, analytic misfires, and platform degradations. + Collaborate with operational and engineering teams to design and enhance security detections, analytics, and proactive defenses. + Write, optimize, and maintain SPL, KQL, and other query languages to support analytics, threat detection, and investigations. + Support Model Risk Management (MRM) efforts to describe AI or ML Models in use by any of our SIEM Technologies. **Required Qualifications** + 6+ years experience in Security Operations, SIEM Engineering, Detection Engineering, Incident Response, or related enterprise disciplines. + Hands-on experience with Splunk Enterprise/Cloud and Microsoft Sentinel in large-scale environments. + Experience with Kafka, Cribl, Databricks, Hadoop, Python, SQL, Pandas, Spark, or similar data platforms. + Experience mapping log sources into structured models such as CIM, OCSF, CEF. + Ability to troubleshoot complex SIEM ingestion, data quality, and infrastructure performance issues. + Experience with EDR, SIEM, SOAR, and other enterprise-scale cybersecurity tools. + Ability to manage competing priorities, drive consensus, and deliver results across distributed teams. **Desired Qualifications** + Experience with offensive security tooling and integrating SIEM/SOAR/TIP platforms. + Knowledge of data science processes and statistical methods for detection enhancement. + Experience threat hunting or performing detection engineering in cloud environments such as Azure, AWS, or M365. + Experience maintaining Splunk KV stores, apps, and performing regular upgrades. + Experience building SRE-style observability and reliability patterns (SLIs, SLOs, error budgets) for cybersecurity platforms. + Awareness of AI enabled Security Operations technologies. **Skills:** + Influence + Result Orientation + Solution Design + Stakeholder Management + Technical Strategy Development + Access and Identity Management + Cyber Security + Information Systems Management + Risk Management + Solution Delivery Process + Collaboration + Critical Thinking + DevOps Practices + Financial Management + Test Engineering This job will be open and accepting applications for a minimum of seven days from the date it was posted. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Credit Officer - Global Renewable Energy Credit New York, New York;Ch... Read More
    Credit Officer - Global Renewable Energy Credit New York, New York;Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Credit-Officer---Global-Renewable-Energy-Credit\_26013027) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Credit-Officer---Global-Renewable-Energy-Credit\_26013027) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Credit-Officer---Global-Renewable-Energy-Credit\_26013027) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Credit-Officer---Global-Renewable-Energy-Credit\_26013027) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** Embedded across the bank's eight lines of business, the Global Renewable Energy Credit team supports the growth of renewable, sustainable, and infrastructure finance initiatives that advance the transition to a low‑carbon economy. The Global Renewable Energy Credit Portfolio Management group oversees tax equity and debt project finance transactions, partnering closely with origination, underwriting, and risk teams across the enterprise. The Credit Officer will support the ongoing portfolio management of renewable energy and infrastructure project finance transactions, including tax equity and debt structures. This role is responsible for monitoring credit performance, ensuring compliance with transaction terms, and supporting risk management activities across an assigned portfolio. The position offers meaningful exposure to complex financings, senior stakeholders, and a growing global platform. **Responsibilities:** + Manages ongoing credit oversight for an assigned portfolio of renewable energy and infrastructure project finance transactions + Evaluates and processes consent requests and document deliverables to support compliance with transaction terms and internal credit policy + Reviews periodic project financial and operating performance, including forecasts, variance analysis, and model outputs + Approves or recommends funding advances, construction draws, and collateral eligibility in accordance with transaction requirements + Monitors the credit profile of key counterparties and identifies emerging risks, escalating issues as appropriate + Prepares status reviews, risk rating support, and troubled asset or watchlist reporting for senior credit and risk stakeholders + Partners with internal and external stakeholders to address portfolio inquiries and support amendments, waivers, and restructurings **Required Qualifications:** + 4 + years of experience in commercial banking, project finance, or related finance roles with exposure to credit, tax equity, renewable energy, or infrastructure financings + Demonstrates ability to analyze project financial statements, operating performance, and cash flow projections using financial models + Demonstrates knowledge of transaction documentation concepts, including covenants, consent processes, and funding or collateral mechanics + Demonstrates ability to prioritize multiple complex deliverables and meet deadlines with attention to detail + Demonstrates strong written and verbal communication skills for internal reporting and client interactions + Demonstrates ability to collaborate across underwriting, risk, legal, engineering, and operations partners + Demonstrates sound judgment and ability to escalate issues within established policies and guidelines **Desired Qualifications:** + Bachelor's degree in Finance, Accounting, Engineering, Mathematics, or a related discipline. + Master's degree + Experience supporting tax equity and/or debt project finance portfolios, including draws, collateral eligibility, and counterparty monitoring + Experience preparing risk rating materials, portfolio scorecards, or problem credit reporting **Skills:** + Analytical Thinking + Credit and Risk Assessment + Financial Analysis + Research Analysis + Underwriting + Attention to Detail + Business Acumen + Financial Forecasting and Modeling + Loan Structuring + Written Communications + Business Development + Collaboration + Critical Thinking + Portfolio Analysis + Stakeholder Management **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Senior Engineer - SIEM Platform Engineering & Operations Denver, Colo... Read More
    Senior Engineer - SIEM Platform Engineering & Operations Denver, Colorado;Washington, District of Columbia; Addison, Texas; Charlotte, North Carolina; Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Denver/Senior-Engineer---SIEM-Platform-Engineering---Operations\_26009717-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** The Senior Engineer SIEM Platform Engineering & Operations is responsible for engineering, monitoring, and optimizing the firm's SIEM ecosystem including Splunk, Microsoft Sentinel, and associated data pipelines to ensure data quality, platform resiliency, and analytic reliability. This role enhances the security data environment, leads strategic and tactical improvements, and serves as a SIEM subject-matter expert and mentor across Cyber Security Technology teams. **Core Responsibilities** + Engineer, monitor, and maintain the operational health and resiliency of SIEM platforms including Splunk Enterprise/Cloud and Microsoft Sentinel. + Implement SIEM platform resiliency controls including cluster monitoring, ingestion latency tracking, and workload distribution optimizations. + Monitor, maintain, and troubleshoot the data ingestion pipeline including Kafka clusters, Cribl pipelines, Splunk Forwarders, and Sentinel connectors. + Develop dashboards for pipeline throughput, message lag, schema drift, and end-to-end data quality validation. + Manage and enforce data SLIs/SLOs across freshness, completeness, correctness, and availability. + Ensure proper CIM/OCSF/CEF normalization and enrichment for all security-relevant data sources. + Oversee the Anvilogic content management platform including rule execution health, version control, and analytics dependency monitoring. + Develop unified observability dashboards covering SIEM platform state, ingestion health, detection pipeline execution, and analytic reliability. + Serve as escalation point for SIEM data outages, ingestion failures, analytic misfires, and platform degradations. + Collaborate with operational and engineering teams to design and enhance security detections, analytics, and proactive defenses. + Write, optimize, and maintain SPL, KQL, and other query languages to support analytics, threat detection, and investigations. + Support Model Risk Management (MRM) efforts to describe AI or ML Models in use by any of our SIEM Technologies. **Required Qualifications** + 6+ years experience in Security Operations, SIEM Engineering, Detection Engineering, Incident Response, or related enterprise disciplines. + Hands-on experience with Splunk Enterprise/Cloud and Microsoft Sentinel in large-scale environments. + Experience with Kafka, Cribl, Databricks, Hadoop, Python, SQL, Pandas, Spark, or similar data platforms. + Experience mapping log sources into structured models such as CIM, OCSF, CEF. + Ability to troubleshoot complex SIEM ingestion, data quality, and infrastructure performance issues. + Experience with EDR, SIEM, SOAR, and other enterprise-scale cybersecurity tools. + Ability to manage competing priorities, drive consensus, and deliver results across distributed teams. **Desired Qualifications** + Experience with offensive security tooling and integrating SIEM/SOAR/TIP platforms. + Knowledge of data science processes and statistical methods for detection enhancement. + Experience threat hunting or performing detection engineering in cloud environments such as Azure, AWS, or M365. + Experience maintaining Splunk KV stores, apps, and performing regular upgrades. + Experience building SRE-style observability and reliability patterns (SLIs, SLOs, error budgets) for cybersecurity platforms. + Awareness of AI enabled Security Operations technologies. **Skills:** + Influence + Result Orientation + Solution Design + Stakeholder Management + Technical Strategy Development + Access and Identity Management + Cyber Security + Information Systems Management + Risk Management + Solution Delivery Process + Collaboration + Critical Thinking + DevOps Practices + Financial Management + Test Engineering This job will be open and accepting applications for a minimum of seven days from the date it was posted. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Private Client Advisor II  

    - Dallas
    Private Client Advisor II Dallas, Texas **To proceed with your appli... Read More
    Private Client Advisor II Dallas, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Dallas/Private-Client-Advisor-II\_23021273) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Dallas/Private-Client-Advisor-II\_23021273) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Dallas/Private-Client-Advisor-II\_23021273) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Dallas/Private-Client-Advisor-II\_23021273) **Job Description:** This role is responsible for new client acquisition, deepening client relationships and building upon an internal and external network to achieve business development goals. The Private Client Advisor leads the client management process (CMP) and partners across the enterprise to provide a branded client experience (BCE), including access to the full array of Private Bank and Bank of America capabilities and services, to meet specific client needs. Retention of clients is also critical to the Private Client Advisor role. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This role is responsible for new client acquisition, deepening client relationships and building upon an internal and external network to achieve business development goals. The Private Client Advisor leads the client management process (CMP) and partners across the enterprise to provide a branded client experience (BCE), including access to the full array of Private Bank and Bank of America capabilities and services, to meet specific client needs. Retention of clients is also critical to the Private Client Advisor role. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: - Leads the CMP (client management process) within the client team to identify new business development opportunities - Sources new clients in alignment with established risk appetite - Leads the client team to deliver meaningful interactions and a branded client experience - Develops an in-depth understanding of clients' needs, preferences and overall wealth strategy; being responsive to changes in the business environment and/or with client needs - Advocates for clients and prospects as their trusted advisor providing integrated recommendations including wealth structuring, credit facilities, banking and asset management - Encourages use and adoption of digital capabilities to enhance the client and client team experience - Builds relationships with internal and external partners and centers of influence Required skills: - 12+ years of private banking or complex financial services experience OR minimal equivalent of a bachelor degree - Responsible for driving new business development for target client segment ($3MM++ investable assets) - Present to clients a holistic approach, leveraging the entire Private Bank platform - A high touch, client-focused individual with exceptional interpersonal skills - A leader who recognizes opportunities for client engagement and proactively acts upon them for the betterment of the client - Ability to influence; proactively asks for and closes business - Solutions oriented; sales and financial aptitude a must - Must be a skilled negotiator - Ability to work and identify the need for team specialists; collaborate closely with other team members - Takes on a leadership role on the team and within the business community - Series 7, 63 and 65 (or Series 7 and 66) required (may gain licenses after start - unlicensed candidates may be considered if willing to obtain licenses within 90 days of start date) Desired skills: - MBA or Post-Graduate Degree preferred - CFP, CPA, CFA, CTFA, CFM or JD a significant plus Skills Used in this Role: - Business development - Prospecting and Qualification - Oral Communication - Investment Products and Solutions - Client team management - Influencing - Consulting - Problem Solving - Investment Products and Solutions - Advisory Sales - Pipeline management - Active Listening - Collaboration - Transitioning client conversations **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Global Markets Change Management Team - Project Manager, Vice Preside... Read More
    Global Markets Change Management Team - Project Manager, Vice President / Associate New York, New York;Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) **Job Description:** The Global Markets Project Manager role will support the end to end delivery of high priority, complex Global Markets initiatives. This includes working through all phases of project delivery from project planning, defining business requirements, design, testing and implementation. The individual will need to work collaboratively with Global Markets Trading Desks, Technology, Operations, Finance, Risk and other departments to develop the approach and plans to deliver the initiatives. The ideal candidate will have experience working on large, complex business initiatives and understanding of Global Markets products/functions. The ability to partner and effectively communicate across the organization is an important factor in successfully delivering projects. **Role Responsibilities:** + Effectively plan and manage the end to end delivery of Global Markets initiatives + Engage and partner with initiative stakeholders across Global Markets business leaders, technology managers, data management, risk and other functions to develop initiative delivery plans and implement solutions + Coordinate initiative routines to keep stakeholders informed on Global Markets initiatives including project status routines, tracking critical path milestones and monitoring the overall business success metrics. + Identify, track and resolve issues, risks and action items related to Global Markets initiatives + Develop and coordinate key project deliverables, including defining project scope and success metrics, gathering and documenting business and functional requirements, supporting solution design, and producing integrated project and implementation plans to drive successful execution. + Manage and execute multiple, competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures. + Strategize, collaborate and assist Global Markets Trading desk and other business leaders with defining the future book of work **Required Skills:** + Previous Project Management or equivalent experience working on large scale and complex business initiatives + Experience successfully delivering complex initiatives + An understanding of Global Markets products and supporting technology + Knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and Standards + Ability to effectively communicate complex and/or technical information + Professional approach that is clear, well thought out and with appropriate attention to detail + Strong organizational skills and ability to prioritize and manage competing priorities with limited supervision + Excellent proficiency using Microsoft office products, particularly Microsoft Outlook, PowerPoint, Excel, Word + Ability to leverage artificial intelligence tools to enhance personal productivity and project delivery + Bachelor's degree in a related field or equivalent work experience. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Global Markets Change Management Team - Project Manager, Vice Preside... Read More
    Global Markets Change Management Team - Project Manager, Vice President / Associate New York, New York;Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team----Project-Manager--Vice-President---Associate\_26017641) **Job Description:** The Global Markets Project Manager role will support the end to end delivery of high priority, complex Global Markets initiatives. This includes working through all phases of project delivery from project planning, defining business requirements, design, testing and implementation. The individual will need to work collaboratively with Global Markets Trading Desks, Technology, Operations, Finance, Risk and other departments to develop the approach and plans to deliver the initiatives. The ideal candidate will have experience working on large, complex business initiatives and understanding of Global Markets products/functions. The ability to partner and effectively communicate across the organization is an important factor in successfully delivering projects. **Role Responsibilities:** + Effectively plan and manage the end to end delivery of Global Markets initiatives + Engage and partner with initiative stakeholders across Global Markets business leaders, technology managers, data management, risk and other functions to develop initiative delivery plans and implement solutions + Coordinate initiative routines to keep stakeholders informed on Global Markets initiatives including project status routines, tracking critical path milestones and monitoring the overall business success metrics. + Identify, track and resolve issues, risks and action items related to Global Markets initiatives + Develop and coordinate key project deliverables, including defining project scope and success metrics, gathering and documenting business and functional requirements, supporting solution design, and producing integrated project and implementation plans to drive successful execution. + Manage and execute multiple, competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures. + Strategize, collaborate and assist Global Markets Trading desk and other business leaders with defining the future book of work **Required Skills:** + Previous Project Management or equivalent experience working on large scale and complex business initiatives + Experience successfully delivering complex initiatives + An understanding of Global Markets products and supporting technology + Knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and Standards + Ability to effectively communicate complex and/or technical information + Professional approach that is clear, well thought out and with appropriate attention to detail + Strong organizational skills and ability to prioritize and manage competing priorities with limited supervision + Excellent proficiency using Microsoft office products, particularly Microsoft Outlook, PowerPoint, Excel, Word + Ability to leverage artificial intelligence tools to enhance personal productivity and project delivery + Bachelor's degree in a related field or equivalent work experience. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Global Markets Change Management Team - Senior Project Manager, Direct... Read More
    Global Markets Change Management Team - Senior Project Manager, Director New York, New York;Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) **Job Description:** The Global Markets Senior Project Manager role will support the end to end delivery of high priority, complex Global Markets initiatives. This includes working through all phases of project delivery from project planning, defining business requirements, design, testing and implementation. The individual will need to work collaboratively with Global Markets Trading Desks, Technology, Operations, Finance, Risk and other departments to develop the approach and plans to deliver the initiatives. The ideal candidate will have experience working on large, complex business initiatives and understanding of Global Markets products/functions. The ability to partner and effectively communicate across the organization is an important factor in successfully delivering projects. **Role Responsibilities:** + Own and lead the end-to-end plan and manage the end to end delivery of Global Markets initiatives + Engage and partner with initiative stakeholders across Global Markets business leaders, technology managers, data management, risk and other functions to develop initiative delivery plans and implement solutions + Chair and/or lead program governance routines to keep senior stakeholders informed of progress, issues, risks, dependencies, and key decisions; drive timely escalation and resolution. + Identify, track and resolve issues, risks and action items related to Global Markets initiatives + Develop and coordinate key project deliverables, including defining project scope and success metrics, gathering and documenting business and functional requirements, supporting solution design, and producing integrated project and implementation plans to drive successful execution. + Manage and execute multiple, competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures. + Strategize, collaborate and assist Global Markets Trading desk and other business leaders with defining the future book of work **Required Skills:** + Extensive experience leading large‑scale, complex change initiatives within Global Markets or a comparable financial services environment. + Proven track record delivering regulatory and strategic programs with significant cross‑functional impact. + An understanding of Global Markets products and supporting technology + Knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and Standards + Ability to communicate complex topics concisely and effectively to senior executives. + Demonstrated ability to influence without authority and build alignment across diverse stakeholder groups. + Professional approach that is clear, well thought out and with appropriate attention to detail + Strong organizational skills and ability to prioritize and manage competing priorities with limited supervision + Excellent proficiency using Microsoft office products, particularly Microsoft Outlook, PowerPoint, Excel, Word + Ability to leverage artificial intelligence tools to enhance personal productivity and project delivery + Bachelor's degree in a related field or equivalent work experience. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Bilingual Fraud Client Services Representative - 2nd Shift Tampa, Flo... Read More
    Bilingual Fraud Client Services Representative - 2nd Shift Tampa, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Tampa/Bilingual-Fraud-Client-Services-Representative---2nd-Shift\_26017273) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Tampa/Bilingual-Fraud-Client-Services-Representative---2nd-Shift\_26017273) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Tampa/Bilingual-Fraud-Client-Services-Representative---2nd-Shift\_26017273) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Tampa/Bilingual-Fraud-Client-Services-Representative---2nd-Shift\_26017273) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. **Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.** For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. **Responsibilities:** + Identifies client needs and recommends solutions when fraud has been identified + Records data captured during client interactions accurately + Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis + Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy + Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls **Required Qualifications:** + **Proficient in both Spanish and English** + 1+ years of customer/client service experience, including experience handling difficult client situations + Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives + Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions + Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule + Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays + Communicates effectively and confidently with all clients to make their financial lives better + Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections + Comfortable receiving ongoing performance feedback and coaching + Ability to learn and adapt to new information and technology platforms + Minimum of an intermediate level of proficiency with computers and current technology **Desired Qualifications:** + 1+ years of experience in the banking/financial industry + 2+ years of experience working in a client service capacity​​ **Skills:** + Conflict Management + Customer and Client Focus + Decision Making + Fraud Management + Oral Communications + Active Listening + Attention to Detail + Data Collection and Entry + Issue Management + Problem Solving + Adaptability + Collaboration + Critical Thinking + Influence **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 2nd shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less
  • Global Markets Change Management Team - Senior Project Manager, Direct... Read More
    Global Markets Change Management Team - Senior Project Manager, Director New York, New York;Charlotte, North Carolina **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/New-York/Global-Markets-Change-Management-Team---Senior-Project-Manager--Director\_26017635) **Job Description:** The Global Markets Senior Project Manager role will support the end to end delivery of high priority, complex Global Markets initiatives. This includes working through all phases of project delivery from project planning, defining business requirements, design, testing and implementation. The individual will need to work collaboratively with Global Markets Trading Desks, Technology, Operations, Finance, Risk and other departments to develop the approach and plans to deliver the initiatives. The ideal candidate will have experience working on large, complex business initiatives and understanding of Global Markets products/functions. The ability to partner and effectively communicate across the organization is an important factor in successfully delivering projects. **Role Responsibilities:** + Own and lead the end-to-end plan and manage the end to end delivery of Global Markets initiatives + Engage and partner with initiative stakeholders across Global Markets business leaders, technology managers, data management, risk and other functions to develop initiative delivery plans and implement solutions + Chair and/or lead program governance routines to keep senior stakeholders informed of progress, issues, risks, dependencies, and key decisions; drive timely escalation and resolution. + Identify, track and resolve issues, risks and action items related to Global Markets initiatives + Develop and coordinate key project deliverables, including defining project scope and success metrics, gathering and documenting business and functional requirements, supporting solution design, and producing integrated project and implementation plans to drive successful execution. + Manage and execute multiple, competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures. + Strategize, collaborate and assist Global Markets Trading desk and other business leaders with defining the future book of work **Required Skills:** + Extensive experience leading large‑scale, complex change initiatives within Global Markets or a comparable financial services environment. + Proven track record delivering regulatory and strategic programs with significant cross‑functional impact. + An understanding of Global Markets products and supporting technology + Knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and Standards + Ability to communicate complex topics concisely and effectively to senior executives. + Demonstrated ability to influence without authority and build alignment across diverse stakeholder groups. + Professional approach that is clear, well thought out and with appropriate attention to detail + Strong organizational skills and ability to prioritize and manage competing priorities with limited supervision + Excellent proficiency using Microsoft office products, particularly Microsoft Outlook, PowerPoint, Excel, Word + Ability to leverage artificial intelligence tools to enhance personal productivity and project delivery + Bachelor's degree in a related field or equivalent work experience. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Read Less

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