BancFirst Tower, Downtown Oklahoma City 100 N. Broadway Avenue, Oklahoma City, OK 73102 FullTime: M-F, Weekend Hours Vary ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Interacts with customers by phone as a Customer Service Representative Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation Provides accurate account maintenance Provides extraordinary customer service Practices security procedures and protects customer confidentiality and privacy Perform other duties and special projects as requested Regular and consistent attendance and punctuality is an essential function of this position Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members. Outstanding listening and communication skills, both written and verbal Willing to handle customer questions and concerns with efficiency and diplomacy Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines Detail oriented and able to manage multiple tasks Strong attention to detail with high concern for data accuracy Developed critical thinking and decision making skills Flexibility in work schedule - Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays. PREFERRED SKILLS AND QUALIFICATIONS Bilingual (Spanish) a plus PHYSICAL REQUIREMENTS Constant use of computer screens Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching Ability to sit and/or stand for long periods of time during the workday Long periods of typing and repetitive motion Ability to lift and/or move and carry 10 pounds Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE - BancFirst is an Equal Opportunity employer. Diversity Our differences enhance business performance.
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