Ballantyne Plastic Surgery | Charlotte, NC
Position Type: Full-Time
Reports To: Practice Owner / Operations Lead
About Ballantyne Plastic Surgery
Ballantyne Plastic Surgery is a well-established plastic surgery and aesthetics practice in Charlotte, NC, focused on delivering high-quality surgical and non-surgical aesthetic care. As the practice enters its next phase of growth, we are seeking a detail-oriented and trustworthy Bookkeeper to help strengthen our financial operations, reporting, and day-to-day accounting processes.
Position Overview
The Patient Concierge will play a key role in creating an elevated, welcoming, and high-touch experience for every prospective and existing patient at Ballantyne Plastic Surgery. This person will serve as the first point of contact for many patients, helping convert inbound inquiries into consultations, guiding patients through membership options and treatment plans, and supporting a seamless front-desk experience. The ideal candidate is warm, polished, highly organized, and naturally comfortable with sales conversations. This role is perfect for someone who enjoys building trust with patients, following up consistently, and helping grow the practice through exceptional communication, thoughtful recommendations, and strong attention to detail. The ability to structure compelling and effective Sales strategy and execution to drive revenue growth for the practice is imperative for this role.
Key Responsibilities
The key responsibilities for this role include:
Lead Conversion
● Respond to inbound patient inquiries from phone, website, social media, and marketing campaigns
● Convert leads into scheduled consultations
● Follow up consistently with prospective patients to increase booking rates
Consultation Support & Sales
● Check in and out patients at the front desk and advise on memberships packages
● Present membership plans and pricing tiers clearly and confidently
● Educate patients the benefits of ongoing treatment plans and benefits
● Assist patients with financing options and payment plans
● Convert consultations into scheduled treatments
Revenue Growth & Upselling
● Recommend complementary treatments such as skincare, injectables, and treatment packages
● Promote bundled services and membership offerings
● Encourage treatment plan adoption and long-term patient engagement
Patient Experience
● Ensure patients feel welcomed, informed, and supported throughout their journey
● Coordinate scheduling and treatment logistics with clinical staff
● Follow up with patients post-consultation and post-treatment
Sales Operations
● Track and report key sales and conversion metrics
● Maintain CRM and lead tracking systems
● Identify opportunities to improve conversion rates and patient lifetime value
Experience & Qualifications
Experience in a customer-facing role within a medical practice, med spa, aesthetics clinic, plastic surgery office, dental office, luxury retail, or hospitality environment.Prior front desk, patient coordination, sales, or consultation scheduling experience preferred.Comfortable speaking with patients by phone, text, email, and in person.Able to confidently discuss services, pricing, memberships, packages, financing options, and next steps. Strong follow-up skills with the ability to convert inquiries into booked consultations and treatments.Comfortable creating engaging social media content, including Instagram and Facebook Reels, patient education videos, treatment highlights, and practice promotions to support patient engagement and lead generation.Skilled to collaborate with providers and leadership to capture, develop, and publish content that reflects the practice brand, promotes services, and drives consultation bookings and membership growth.Experience using CRM, scheduling, or practice management software preferred.Highly organized, polished, proactive, and comfortable tracking sales and patient conversion activity.Motivated by delivering an excellent patient experience while helping grow practice revenue.
Compensation
Compensation: $20-28/hour + commission + performance-based year-end bonus; potential for Benefits including health insurance and 401K matching.
This role offers a base hourly rate of $20-28/hour, with additional earning potential through commission and a performance-based year-end bonus. Commission opportunities may be tied to measurable revenue-generating activities such as membership sales, treatment package sales, patient financing conversions, and other approved practice growth initiatives. An end-of-year bonus may be awarded for exceeding agreed-upon KPIs, including lead response time, consultation booking rate, consultation-to-treatment conversion, membership enrollment, patient follow-up completion, and overall contribution to revenue growth and patient experience goals.
Company DescriptionTeam work, great work enviornmentCompany DescriptionTeam work, great work enviornment Read LessWe are seeking a dynamic and experienced Nurse Injector to join our innovative healthcare team. In this vital role, you will deliver advanced aesthetic and medical injections, including dermal fillers and botulinum toxin treatments, to enhance patient confidence and well-being. Your expertise in various clinical procedures, combined with your compassionate approach, will ensure exceptional patient care and satisfaction. THIS CANDIDATE MUST HAVE EXPERIENCE IN AESTHETICS INJECTIONS TO BE CONSIDERED. This position offers an exciting opportunity to work in a fast-paced environment where your technical skills and dedication make a meaningful difference in people's lives.
Duties
Administer Botox, dermal fillers, and other injectable treatments with precision and adherence to aseptic techniquesConduct comprehensive patient assessments, including vital signs, medical history review, and skin evaluations prior to proceduresEducate patients on treatment options, expected outcomes, post-treatment care, and potential side effectsMaintain accurate medical documentationFollow strict infection control protocols and ensure sterile processing of all equipment and suppliesCollaborate with physicians and other healthcare professionals to develop personalized treatment plansMonitor patient responses during procedures, manage acute pain or adverse reactions promptly, and provide appropriate interventionsExperience
Proven experience administering injections in a clinical setting, including botulinum toxin treatments and dermal fillersStrong background in medical-surgical nursing or aesthetic nursingExisting client base or strong patient retention historyExperience with pre and post procedure patient education, informed consent, and detailed medical documentationStrong understanding of facial anatomy, safety protocols, and complication managementExcellent patient communication, education, and bedside mannerJoin us to be part of a passionate team dedicated to elevating patient care through expert injection techniques combined with compassionate service. This paid position offers a rewarding environment where your skills directly impact patients’ confidence and quality of life.
Job Type: Full-time
Pay: $65,000-110,000 (Depends on Experience)
Expected hours: No more than 40 per week
Benefits:
401(k)401(k) matchingEmployee discountHealth insuranceLife insurancePaid time offCompany DescriptionTeam work, great work enviornmentCompany DescriptionTeam work, great work enviornment Read LessThe Medical Office Manager will oversee the daily operations of a medium-sized medical office specializing in plastic surgery, injectables, and aesthetician services. This role requires managing a team of 6-15 staff members, ensuring efficient patient scheduling, billing processes, and compliance with healthcare standards. The manager will coordinate vendor relations, control inventory, and support financial reporting while maintaining excellent customer service and smooth facility management. Reporting directly to the Board or Owners, this position offers occasional local travel and utilizes specialized practice management software.
Responsibilities
Manage and lead office staff to ensure smooth daily operationsCoordinate patient scheduling to optimize appointment flowOversee billing processes and ensure accurate financial reportingMonitor compliance with healthcare regulations and office policiesControl inventory and manage vendor relationshipsMaintain accurate record keeping for patients and office activitiesImplement office policies and proceduresProvide training and development opportunities for staffEnsure high-quality customer service and patient satisfactionManage facility operations and maintenance
Preferred Qualifications
5+ years of experience in medical office managementAssociate degree in Healthcare Administration or related fieldFamiliarity with practice management softwareStrong leadership and communication skillsEffective problem-solving and organizational abilitiesExcellent customer service orientationCompany DescriptionTeam work, great work enviornmentCompany DescriptionTeam work, great work enviornment Read Less