Join a state-of-the art, upscale medical and cosmetic dermatology practice in the heart of east Fort Lauderdale, looking to hire a Front Office Professional to become part of our team. The ideal candidate should have previous experience working in a medical office with Electronic Health Records and insurance participation, and demonstrate excellent customer service interactions.We are looking for someone professional, reliable and friendly to continue providing our patients with the best care in South Florida. This position offers a unique potential for growth into a Client Services Representative or Practice Administrator/Office Manager roleResponsibilities include but not limited to:Scheduling patient appointments over the phone and in-personPerforming schedule confirmations, no-show management and follow-ups, rescheduling and calendar modificationsChecking patients in and out, providing and collecting new patient documentsRunning and reviewing insurance eligibility, and informing patients of insurance coverage and balances owedCollecting applicable co-pays and patient balancesAbility to effectively triage phone calls and in-person inquiries from patients, clients and industry professionalsDirecting unanswerable questions to the proper staff person (ie physician, medical assistant, biller etc) when necessaryRoutine administrative tasks such as emailing, faxing, scanningProperly greeting each patient with a professional and pleasant attitudeWorking in a team effort to promote cosmetic procedures and products soldRequirements & Qualifications:Previous experience as a medical receptionist in an office equipped with Electronic Health Records and insurance participation recommended.Previous experience working in a dermatology office recommendedRespectful, friendly and patient personality requiredAbility to maintain proper, pleasant, and professional telephone and in-person etiquette requiredOrganized, attentive to detail, and able to multitaskExcellent written and verbal communication and customer service skillsAbility to work under pressure and accurately prioritize problems & initiativesProficient computer skills, use of iPads, and in Microsoft Office (Excel, Word, Google, etc.).Physical RequirementsThe role may require from time to time to lift light to moderate amounts of weight (e.g., boxes of medical/facility supplies), doing repetitive tasks with few breaks, and light cleaning.
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