Do you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Housekeeping Inspector opening and find out what it truly means to be a part of the Tides Folly Beach team.
Compensation: $17.50 per hour
Location: 1 Center St, Folly Beach, SC 29439
POSITION SUMMARY:
Conduct cleaning inspections, prepare daily task sheets. Observes daily housekeeping operations, assessing housekeepers, making sure cleanliness conditions are met, and solving all guest complaints.
MAIN DUTIES AND RESPONSIBILITIES:
Inspect the cleaning and servicing of guestrooms assigned area, report any needed repairs or discrepancies of guest rooms.Clean and service guest rooms as necessary to ensure that rooms are available for the guest to use.Administered cleaning and serving the guest rooms in a timely and organized manner.Ensure that all guest rooms are maintained and kept readily available for guests at all times.Monitor the cleanliness of guest rooms and event areas, staff training, quality control.Inspect guest rooms for cleanliness, damages, trash and any potential guest room hazards.Clean guest rooms, corridors, stairways and other areas.Inspect the cleaning and servicing of guest rooms performed by the room attendants.Inspect, supply and evaluate guest rooms for cleanliness and brand standards.Check guest rooms for cleanliness prior to arrival.Inspected guest rooms for cleanliness and repairs.Carrying out final inspections.Writing up evaluations and assessments.Updating inspected rooms in the opera system.Performs open and closing procedures for the housekeeping department in the absence of Director or Supervisor.Performs any other duties requested by the supervisor.SUPERVISORY RESPONSIBILITIES:
Room Attendants, Housemen, Lobby Attendant, Laundry Attendant.
JOB REQUIREMENTS:
Education: High school diploma or equivalent.
Experience: Six months of relevant related experience or training.
Skills:
Must have excellent language skills in both reading and writing.Basic computer skills.Basic math skills.Ability to work effectively and efficiently in a team environment.Identifying problems and suggesting solutions.Pay attention to detail.Written and verbal communication skills.WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: Computer, radio.
Physical & Mental Requirements:
Ability to walkAbility to pushAbility to pullAbility to lift up to 20 lbs.Work Environment:
Work generally in rooms as well as corridors, closets and staircases. Make sure the cleanliness is up to hotel standards.
EOE / DFWP
Read LessWHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
WHO WE ARE LOOKING FOR:
We are seeking a dynamic and experienced Guest Services Manager to join our team and elevate our guests' experiences to the next level. This pivotal role requires a professional who embodies a passion for hospitality and a commitment to exceptional customer service.
JOB TITLE: GUEST SERVICES MANAGER
DEPARTMENT: GUEST SERVICES
LOCATION: TIDES FOLLY BEACH
REPORTS TO: GENERAL MANAGER, ASSIST. GENERAL MANAGER
POSITION SUMMARY:
Supervise all Front Office staff while providing efficient, friendly and excellent customer service at all times; maintain a clean & professional Front Office in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests, so that their arrival experience is pleasurable and informative. Oversees all guest services operations, including front desk, reservations, and bell staff to ensure quality and guest satisfaction. Good thorough knowledge of property management software or hotel reservation software.
MAIN DUTIES AND RESPONSIBILITIES:
Oversee, supervise, and assist all Guest Service Supervisors, Guest Service Agents and Bell Staff to ensure orderly work flow, maximum service to all guests, and that hotel standards are being maintained.
Coordinate and remain in close communication with the hotel General Manager and Assistant General Manager.
Directly supervise Front Office staff; interview, hire and train new staff; conduct performance appraisals.
Assign duties for shifts; assist in opening and closing of shifts.
Ensure completion of all staff duties at the end of a shift.
Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel.
Answers any inquiries regarding rates and availability.
Maintains a thorough knowledge of the types of rooms, room operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
Check guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling including float and banking.
Dealing efficiently with day to day billing and guest service queries.
Report anything considered a health and safety hazard.
Using information available, plan and control both the preparation of future shifts and effective communication to the team.
Assist with luggage and storage and delivery concerns.
Escort VIP’s to rooms whenever possible
Anticipate and handle guest issues and concerns.
Ensure the cleanliness and tidiness of the lobby areas, the hotel entrance and circle, front desk, bell stand, and bell closet, keeping them all in peak shape.
Coach and counsel staff to correct any inappropriate behavior or substandard performance.
Approve breaks, leaving times, etc.
Oversee the maintenance and cleanliness of the bellcarts.
To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Lobby duty plays a key role in the success of the movement of our guests around the hotel.
Prevent abuse and/or destruction of hotel property.
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
Knows cash handling procedures. Good understanding about the Property management software (PMS).
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Do service recovery procedures.
Other duties as required by General Manager or Assistant General Manager.
SUPERVISORY RESPONSIBILITIES:
Maintain oversight of all Guest Service Agents, Bellpersons, Night Auditors.
Direct Maintenance Technicians and Housekeeping Staff when needed.
JOB REQUIREMENTS:
Education: Two year college degree preferred, or combination of applicable education and experience.
Experience:
Minimum one year of hotel front desk supervisory and/or managerial experience.
Minimum 3-5 years experience in hotel front desk operations.
Experience handling cash, accounting procedures, and general administrative tasks.
Skills:
Good problem-solving skills with very high attention to detail are a must.
Ability to demonstrate effective communication skills and extremely well organized.
Ability to maintain cool demeanor under pressure and behave in a professional manner at all times with both customers and team members.
Ability to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers.
Comfortable working in a team environment and ability to motivate others to deliver quality services to hotel guests.
Must be able to inspire and lead team members while holding team members accountable and empowering them to achieve guest satisfaction.
WORKING CONDITIONS:
Commitment to Excellence
Open and Honest Communication
Ability to work in a team-oriented, high-volume, fast-paced, guest-centric environment
Must be flexible to work all shifts including weekends and holidays.
Must have basic English reading, writing, and speaking skills
Must have computer skills
Equipment to Be Used: Phone, Computer, Opera PMS, Radio/Walkie
Physical & Mental Requirements:
Must have basic English skills
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must have computer skills
Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Must be able to stand sit, or walk for an extended period of time or for an entire work shift
Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Work Environment:
Very high guest and team member interaction
Fast paced; high volume
Subject to extreme weather conditions including high heat, rain, wind, etc.
LOCATION: 1 Center Street, Folly Beach SC, 29439
SALARY: $55,000, per year with annual bonus opportunities
BENEFITS:
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Tuition Assistance
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
EOE/DFWP
Read LessDo you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Room Attendant opening and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality team.
Location: 1 Center St, Folly Beach, SC 29439
Salary: $15.00 per hour with annual bonus opportunities
Benefits:
A culture that values passion, individuality, and fun!Opportunities for internal growth and developmentPaid Time Off (PTO)Paid HolidaysAffordable Medical, Dental, & Vision Insurance PlansCompany provided Life InsuranceShort & Long-Term Disability and Accident and Critical Illness InsuranceTraditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%Referral ProgramEmployee Assistance ProgramDiscounts at all Avocet-owned Hotels and RestaurantsPOSITION SUMMARY:
Room Attendants are responsible for cleaning and servicing guest rooms in a timely manner. They ensure that all rooms are up to cleanliness standards. Reporting any maintenance issues as well as handling guests requests or complaints. Cleaning/organizing housekeeping carts, corridors, and storage closets daily.
MAIN DUTIES AND RESPONSIBILITIES:
Must be able to work weekends and holidaysArrive on time with a positive attitudeStock housekeeping cart before and after with guest room suppliesClean bathroom and bedroomsInspect mattress pads, pillows and bedskirts.Make beds and change linensClean refrigeratorClean/sanitize room furniture: coffee maker, telephone etc.Report any maintenance issuesSweep and mop guest roomsSUPERVISORY RESPONSIBILITIES:
None
JOB REQUIREMENTS:
Education: High School diploma or GED preferred
Experience: One or two years of housekeeping experience is preferred but not required.
Skills:
Ability to communicate in English with guests, co-workers and management to their understanding.Ability to clean 15/16 rooms per shift.Ability to perform assigned tasks with attention to detail, essential speed and accuracy.Ability to clean a check out within 30-35 minutesAbility to clean a stayover in 20-25 minutes.Teamwork and leadership.WORKING CONDITIONS:
Equipment to Be Used: Cart, broom, dustpan, Swiffer mop, toilet brush, squeegee, & other cleaning supplies.
Physical & Mental Requirements:
Able to stand for long periods of timeAble to walk for extended periods of timeAble to squat, push and pull at least 20 lbs.WHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
EOE / DFWP
Read LessDo you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Guest Services Agent opening and find out what it truly means to be a part of the Tides Folly Beach team.
Compensation: $16.00 per hour
Location: 1 Center St, Folly Beach, SC 29439
MAIN DUTIES AND RESPONSIBILITIES:
Register guests and assign rooms. Accommodates special requests whenever possible.Assist in pre-registration and blocking of rooms for reservations.Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.Understand room status and room status tracking.Know room locations, types of rooms available, and room rates.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.Use suggestive selling techniques to sell rooms and to promote other services of the hotel.Know the location and types of available rooms as well as the activities and services of the property.Coordinate room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Know cancellation procedures.Maintain guest room key storage, and maintains and supervises access to safe deposit boxes.File room keys ( only for manual room key hotels)Know how to use front office equipment.Process guest check-outs.Perform cashier related functions like posting charges to guest accounts.Follow procedures for issuing and closing safe deposit boxes used by guests.Work closely with the housekeeping department in the keeping room status reports up to date and coordinate requests for maintenance and repair work.Use proper telephone etiquette.Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.Use proper mail, package, and message handling procedures and record details in the courier Mail Register.Advise guests of any messages, mail, faxes, etc. received for them.Inform guests of the room safe and mini-bar key and room key procedures.Issue parking passes/validate valet parking tickets.Communicate services and amenities of the hotel to guests.Obtain proper identification for tax-exempt guests and attach the form to the registration card.Direct Bell Person to escort guests and transport their luggage to the room.Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.Attend department meetings.Report any unusual occurrences or requests to the manager or assistant manager.Know all safety and emergency procedures, and are aware of accident prevention policies.Maintain the cleanliness and neatness of the front desk area.Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.Advise guests of any messages, mail, faxes, etc. received for them.SUPERVISORY RESPONSIBILITIES:
NONE
JOB REQUIREMENTS:
Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience: Prior hotel-related experience desired.
Skills:
To ensure success as a guest service agent, an individual should be totally customer-centric and have good listening skills.Possess good problem-solving skills with attention to details.Ability to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner.Willing to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers.Comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests.Possess good marketing skills to promote the services of their hotel, thus leading to better business.WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: Phone, computer, walkie talkie, printer.
Physical & Mental Requirements:
Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Work Environment:
Achieving results by having funPositive ValuesRelaxed, yet productive atmosphereCommitment to ExcellenceOpen and Honest CommunicationCooperation, Support and empowermentPositive reinforcementHigh accountabilityEOE / DFWP
Read LessDo you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Overnight Security Agent opening and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality team.
Location: 1 Center St, Folly Beach, SC 29439
Salary: $15.00 per hour with annual bonus opportunities
Benefits:
A culture that values passion, individuality, and fun!Opportunities for internal growth and developmentPaid Time Off (PTO)Paid HolidaysAffordable Medical, Dental, & Vision Insurance PlansCompany provided Life InsuranceShort & Long-Term Disability and Accident and Critical Illness InsuranceTraditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%Referral ProgramEmployee Assistance ProgramDiscounts at all Avocet-owned Hotels and RestaurantsPOSITION SUMMARY:
The Security position will encompass aspects of both the Night Audit and Front Desk positions as well as overseeing the safety and security of the hotel and guests throughout the evening hours. Additional responsibilities include: conducting security walks throughout the hotel property and responding to guest requests and any noise complaints. Security agents must be able to problem solve and troubleshoot in order to resolve guest issues and respond appropriately to emergency situations. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES:
Follow safety and security policies and procedures at all times.Patrols properties, interior ground and back off the house area.Patrols hallways, parking lots, stairwells, lobbies, bars and restaurants.Ensures all guest room doors are closed and all public access doors locked.Ensures all properties security alarms and CCTV cameras are on and functional.Might spend all or part of his shift watching the CCTV monitors for any suspicious activity, and report to the superiors and local authorities in case of any suspicious activity.Responsible for maintaining clear and concise logs of all nightly occurrences, suspicious activity.Responds to guest requests quickly and courteously as reported by night shift staff.Respond to accidents, contact EMS or administer first aid/CPR as required.Assist guests/employees during emergency situations.Notify appropriate individuals in the event of accidents, attacks, or other incidents.Security officers might also need to evict loiterers or trespassers from time to time.Escort Guests and Employees from the bar or pub and occasionally guests become intoxicated or combative.Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.Lock property entrances when required.Conduct daily physical hazard inspections.Performs all duties in a safe manner and reports all accidents to the supervisor immediately.Maintains safety and security of guests at all times.Adheres to key control policy and procedures according to the set standards of the hotel.Assist in training new joiners on the job.SUPERVISORY RESPONSIBILITIES:
NONE
JOB REQUIREMENTS:
Education: High school or equivalent education required. Bachelor's Degree preferred. Certified on CPR or first aid as required by the local authority is an added advantage.
Experience: 2 to 4 years of experience in a similar role in a hospitality environment.
Skills:
To ensure success as part of the guest services team, an individual should be totally customer-centric and have good listening skills.They should have good problem-solving skills with attention to details.They should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner.Willing to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers.Comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests.Good marketing skills to promote the services of their hotel, thus leading to better business.WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: Walkie Talkie, Flashlight, Computer
Physical & Mental Requirements:
Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, lift and carry up to 40 poundsWork Environment:
The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.
WHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
EOE / DFWP
Read LessDo you want to work at an island escape with 24/7 ocean views, and blissed-out beach vibes? Submit your application for our Guest Services Supervisor opening and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality leadership team.
Location: 1 Center St, Folly Beach, SC 29439
Benefits:
A culture that values passion, individuality, and fun!Opportunities for internal growth and developmentPaid Time Off (PTO)Paid HolidaysAffordable Medical, Dental, & Vision Insurance PlansCompany provided Life InsuranceShort & Long-Term Disability and Accident and Critical Illness InsuranceTraditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%Referral ProgramEmployee Assistance ProgramDiscounts at all Avocet-owned Hotels and RestaurantsPOSITION SUMMARY:
The guest services supervisor will be required to oversee all guest services duties within a particular facility or on a particular team.
MAIN DUTIES AND RESPONSIBILITIES:
Supervises guest services staff as duties are being performed.Receives, processes, and handles guest complaints.Organizes all staff during the day and hosts daily meetings with guest services staff.Assists guests with questions and requests.Provides a high level of customer service at all times; remains professional.SUPERVISORY RESPONSIBILITIES:
Guest Services Agents, Guest Services Leads, Bellpersons, Security Officers, Night Auditors
JOB REQUIREMENTS:
Education: High school diploma or a GED
Experience: At least 1 year experience.
Skills:
Ability to communicate in English with guests, co-workers and management to their understanding.Understands the principles behind providing excellent customer service to guests.Possesses the ability to manage a team effectively.Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.Ability to multitask and prioritize.Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.WORKING CONDITIONS:
Training housekeepers on cleaning and reporting all maintenance issues. Overseeing staff performance on a daily basis. Checking rooms and common areas, including stairways and lounge areas, for cleanliness.
Equipment to Be Used: Radio, computer
Physical & Mental Requirements:
Able to stand a long period of time.Able to do a lot of walking.Able to squat.Able to push and pull.Able to comply with policies, procedures and codes of ethics.Work Environment:
A guest services supervisor is required to perform the same tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed as well as the facility in which the individual is working.
WHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
EOE / DFWP
Read LessDo you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Bell Person opening and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality team.
Salary: $13.00 per hour + tips with annual bonus opportunities
Location: 1 Center St, Folly Beach, SC 29439
Benefits:
A culture that values passion, individuality, and fun!Opportunities for internal growth and developmentPaid Time Off (PTO)Paid HolidaysAffordable Medical, Dental, & Vision Insurance PlansCompany provided Life InsuranceShort & Long-Term Disability and Accident and Critical Illness InsuranceTraditional 401(k) & Roth 401(k) with Employer Matching of up to 3.5%Referral ProgramEmployee Assistance ProgramDiscounts at all Avocet-owned Hotels and RestaurantsPOSITION SUMMARY:
Bell Persons are responsible for greeting and helping guests with their luggage during check-in and check-out. Their duties include greeting guests during arrival, and departure, retrieval of guests' luggage, escorting guests, describing room facilities, luggage verifications, and ensuring the lobby area and Hotel grounds are in order and clean. Bell persons ensure the safe storage of luggage according to proper procedures and deliver packages, faxes, and guests' messages. Bell persons must also maintain friendly and attentive service.
MAIN DUTIES AND RESPONSIBILITIES:
Greet guests in a friendly manner and offer assistance with luggage. Setup and breakdown of meeting rooms.Communicate with other departments in a friendly and professional manner.Be aware of local attractions and restaurants and make recommendations to guests. Accurately communicate with other shifts regarding issues arising from day to day operations.Maintain grounds in a clean and orderly fashionControl parking lot accessOther duties as required.JOB REQUIREMENTS:
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel
Making guests feel welcome and important, presenting the hotel's areas of attraction, showing the guest their room, pointing out room features, opening doors of arriving guests, and collaborating with other departments.
Experience: Previous hotel-related experience desired.
Skills:
Possess good problem-solving skills with attention to details.Ability to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner.Willing to take on additional responsibilities whenever there is a need, and should be able to build a professional and healthy relationship with the internal members as well as customers.Comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests.WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Achieving results by having funPositive ValuesRelaxed, yet productive atmosphereCommitment to ExcellenceOpen and Honest CommunicationEquipment to Be Used: Phone, Radio/Walkie, Computer, Printer, Cell phone
Physical & Mental Requirements:
Regularly required to stand, walk, talk and hear; frequently required to use hands to handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.Requires manual dexterity sufficient to operate standard computer equipment. Requires normal range of hearing and vision. Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc., at least 30 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure.Must be able to work outdoors most of the time and be exposed to both extreme heat and cold.Work Environment:
The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.
WHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
EOE / DFWP
Read LessDo you want to work at an island escape with 24/7 ocean views, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Sous Chef opening at Pinky's on the Beach and find out what it truly means to be a part of the Tides Folly Beach and Avocet Hospitality team.
Location: 1 Center St, Folly Beach, SC 29439
Benefits:
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Tuition Assistance
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
JOB TITLE: Sous Chef
DEPARTMENT: Kitchen
LOCATION: Tides Folly Beach
REPORTS TO: Chef de Cuisine
POSITION SUMMARY:
The Sous Chef is responsible for providing supportive leadership to kitchen staff throughout daily operations. They will take on many responsibilities to ensure the successful operation of the kitchen and culinary team. Their duties include monitoring kitchen activities, expediting orders to ensure quality and presentation, and ensuring that the kitchen staff has proper direction. This involves a large degree of supervising the kitchen staff, solving problems that arise in the kitchen, and seizing control of any situation at a moment's notice.
MAIN DUTIES AND RESPONSIBILITIES:
Train, develop, and motivate supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.
Teach preparation according to recipes, follow up, and discuss ways of constantly improving the cuisine at the property.
Display exceptional leadership by providing a positive work environment, counseling employees as appropriate, and demonstrating a dedicated and professional approach to management.
Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacements to fill gaps.
Provide guidance and direction to the team for all day-to-day operations in the kitchen, including setting and measuring performance standards.
Advocate sound financial and business decision-making.
Demonstrate honesty, and integrity, and lead by example.
Provide and support service behaviors that are above and beyond for customer satisfaction and retention.
Utilize interpersonal and communication skills to lead and influence kitchen staff positively.
Improve service by communicating and assisting team members to understand guest needs and provide guidance, feedback, and individual coaching when needed.
Delegate as appropriate to develop supervisors and team members to accept responsibility and meet clearly defined goals and objectives.
Review staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Provide input to develop the menu and maintain updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.
Ensure departmental compliance with food handling and sanitation standards as required by SCDHEC and hotel standards.
Follow proper handling and correct temperature of all food products.
Ensure proper purchasing, receiving, and food storage standards in the kitchen.
Ensure all equipment in the kitchen is properly maintained and in working order in accordance with SCDHEC and hotel standards.
Ensure all products are prepared in a consistent manner and meet departmental appearance and quality standards.
Deliver superior quality products, presentations, and flavor.
Maintain quality through levels of receiving and storage and the production and presentation of food.
Ensure proper grooming and hygiene standards are followed by all kitchen staff.
Actively respond to and handle guest problems and complaints.
Ensure sufficient staffing levels are scheduled to accommodate business demands.
Review daily, weekly, and monthly schedules to meet forecast and budget.
Follow and enforce all applicable safety procedures specified for kitchen and food servers.
Discuss food cost reports with kitchen and F&B management on a consistent basis.
Attend the daily meetings and other administrative sessions.
Identify the developmental needs of kitchen staff. Provide coaching mentoring, to help them improve their knowledge and skills.
Able to interview new applicants for the kitchen.
Train kitchen associates on the fundamentals of good cooking and excellent plate presentations.
Consistently review finished products for quality and presentation before the orders are sent to guests.
Able to perform additional duties as requested by the hotel management as and when required.
Ensure disciplinary procedures and documentation are completed according to hotel Operational Standards and Management Policy.
Display leadership in guest hospitality. Exemplify excellent customer service. Create a positive atmosphere for guest and team relations.
Possess an eye for detail and creativity to look at things differently to develop the Food and Beverage Experience.
Other duties as assigned by the Executive Chef, Food & Beverage Director, or other members of the hotel senior leadership team.
SUPERVISORY RESPONSIBILITIES:
Cooks, Stewards
JOB REQUIREMENTS:
Education: High school diploma, culinary certificate or degree
Experience: 5 years kitchen experience, 1 year management
Skills:
Must be able to speak, write, and understand English
Must have a complete understanding of the fundamentals of the culinary operation
Must be able to follow instructions, both verbally and written accurately
Must be able to deliver instructions, both verbally and written accurately
Must be able to work around kitchen equipment
Must be able to work with all types of food, seasonings, etc.
Must possess excellent communication skills: listening, verbal and written
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast-paced environment
WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: stove, oven, mixer, blender, fryer, grill, steamer pots, propane burner, smoker, knives, computer
Physical & Mental Requirements:
Able to stand and work in a hot, noisy, and very busy environment for extended periods of time.
Ability to work under and clearly communicate in a high-pressure environment.
Ability to clearly communicate with the team, other departments, and management.
Remain stationary for long periods of time.
Use their hands to handle, control, or feel objects, tools, or controls.
Position requires many repetitive movements.
Able to move, push, pull and lift 75 pounds.
Move about and traverse for long periods of time.
Bend or twist their body.
Work Environment:
Able to work in any environment found in the hotel or off-site while representing the hotel.
Always wear uniforms such as aprons or jackets.
Are often exposed to hazardous situations and conditions that produce cuts or minor burns.
Are often exposed to hot and cold temperatures, such as when working near ovens or retrieving food from freezers.
Wear protective and safety attire, such as gloves as necessary.
Work in close proximity with others.
May work near contaminants and hazardous equipment.
Work in a noisy and distracting environment.
EOE / DFWP
Read LessWHO WE ARE:
Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.
Pier 101 Restaurant & Bar
Located just 10 miles from Charleston, South Carolina, beach lovers have been partying at the Folly Beach pier since the 1930’s. It is our goal with Pier 101 Restaurant & Bar to bring back the carefree, easy going, beach vibes from the piers of the 1930’s, 1940’s, 1950’s, 1960’s and 1970’s. Much of our menu and décor is intended to reflect these decades gone by. We hope you enjoy cold drinks, fried seafood and live music at the Edge of America on Folly Beach!
POSITION SUMMARY:
A Restaurant General Manager hires staff such as servers, cooks and dishwashers, creating standards of job performance for these new hires. Monitor the quality of food, service and presentation in the restaurant, coach employees so as to enhance guests’ experiences at the restaurant. At the busiest times, they should take on any task in the restaurant with ease, whether cooking, serving or cleaning. They should handle high-stress situations calmly and with good judgment to please customers and keep staff focused on their daily goals. They may need to handle food supply orders, scheduling of staff, payroll and the overall budget.
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES:
Ensure new staff members comply with company policies.
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis
Empowers employees to provide excellent customer service
Train staff to follow restaurant standards and procedures.
Maintain safety and food quality standards.
Keep customers happy and handle their complaints.
Make schedules.
Keep track of employees' hours on ADP.
Record payroll data.
Keep open lines of communication between management and staff.
Fosters open communication with BOH and FOH staff
Manages inventory efficiently, accurately, and in a cost-effective manner
Provide effective leadership, coaching, and management to all staff members
Budgeting, P&L and inventory management
Oversees the financial aspects of the department including budgeting and inventory management
SUPERVISORY RESPONSIBILITIES:
Barback, Server Assistant, Bartenders, Servers, Lead Bartender, Lead Server, Assistant Restaurant Manager, Host, Lead Host, Food Runner.
JOB REQUIREMENTS:
Education: 4 year college degree preferred
Experienee: 5+ years restaurant experience. At least 2-3 years of experience in restaurant management.
Skills:
Strong customer service skills.
Excellent team management skills.
Must be able to communicate effectively with your team and customers.
Ability to thrive in a fast-paced work environment.
Ability to multitask.
Attention to detail
Flexibility.
Good interpersonal skills.
Excellent analytical, decision making and problem-solving skills.
Strong communication and organization skills.
P&L and budgeting experience
WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: POS System, Desktop Computer
Physical & Mental Requirements:
Must be able to lift 40+ lbs.
Must be able to support yourself for a full shift without assistance.
Must be able to work in high stress situations and not get flustered.
Work Environment:
Must be able to work 40+ hours in a week.
Fast-paced environment.
May be required to work weekends, holidays, and special events.
Must dress appropriately for shifts as you will be interacting with guests
LOCATION: 1 Center Street, Folly Beach SC, 29439
BENEFITS:
A culture that values passion, individuality, and fun!
Opportunities for internal growth and development
Paid Time Off (PTO)
Paid holidays
Earned Wage Access through PayActiv- access to your earned wages before payday!
Affordable medical, dental, & vision insurance plans
Company provided life insurance
Short & Long Term Disability and Accident and Critical Illness Insurance
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Tuition Assistance
Referral program
Employee Assistance Program
Discounts at all Avocet-owned hotels & restaurants
EOE / DFWP
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