WHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENFITS INCLUDED:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403B ContributionPOSITION PURPOSE:
Under the general supervision of the Clinic Manager, the Medical Assistant will perform certain clinical duties. Clinical duties may include taking and recording vital signs, administering medications, and direct care duties as needed and in accordance with established policies and procedures. The MA will complete a training program as directed by the MA Coordinator.
ESSENTIAL FUNCTIONS:
CLINICAL:
Room patients which includes obtaining vital signs, verifying medications (medication reconciliation), medical history, and obtaining other pertinent information.Assist physicians and nurses as needed.Perform EKGs.Perform peak flows/spirometry.Administer O2 as directed by provider.Administer respiratory treatments as directed by provider.Perform in-office labs and UDS.Perform routine prescription refills under the supervision of the MA Lead.Enter orders for medication and labs as directed by provider.Scrub charts/huddle with provider and team daily.Perform normal lab call backs.Blood draws, if competency has been signed off.Injections and immunization administration.Assist with procedures.Non-complicated wound care.Suture/staple removal AFTER seen by provider.Stock and clean rooms.Packaging instruments for the Autoclave.Schedule patients for follow-up per provider.Assist team with desktop items.Answer telephone calls.Maintain all logs and required checks (i.e. refrigerator temperatures).NON-CLINICAL:
Expected to be prepared to begin each shift at the scheduled time, meet attendance standards and work the hours necessary to perform the essential functions of the jobsConform to safety work ethics, be flexible and show dedication to the position and communityDemonstrate a positive attitude, is respectful and possesses cultural awareness and sensitivity with all clients, co-workers, and others.Demonstrate a keen understanding of HIPAA regulations and uphold the confidentiality of patient information at all times.QUALIFICATIONS:
Incumbents are required to have demonstrated basic knowledge and abilities in the following areas:
Ready to join our team? Apply now and take the next step in your career.
Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessWHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENFITS INCLUDED:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403B ContributionPOSITION PURPOSE:
Under the general supervision of the Clinic Manager, the Medical Assistant will perform certain clinical duties. Clinical duties may include taking and recording vital signs, administering medications, and direct care duties as needed and in accordance with established policies and procedures. The MA will complete a training program as directed by the MA Coordinator.
ESSENTIAL FUNCTIONS:
CLINICAL:
Room patients which includes obtaining vital signs, verifying medications (medication reconciliation), medical history, and obtaining other pertinent information.Assist physicians and nurses as needed.Perform EKGs.Perform peak flows/spirometry.Administer O2 as directed by provider.Administer respiratory treatments as directed by provider.Perform in-office labs and UDS.Perform routine prescription refills under the supervision of the MA Lead.Enter orders for medication and labs as directed by provider.Scrub charts/huddle with provider and team daily.Perform normal lab call backs.Blood draws, if competency has been signed off.Injections and immunization administration.Assist with procedures.Non-complicated wound care.Suture/staple removal AFTER seen by provider.Stock and clean rooms.Packaging instruments for the Autoclave.Schedule patients for follow-up per provider.Assist team with desktop items.Answer telephone calls.Maintain all logs and required checks (i.e. refrigerator temperatures).NON-CLINICAL:
Expected to be prepared to begin each shift at the scheduled time, meet attendance standards and work the hours necessary to perform the essential functions of the jobsConform to safety work ethics, be flexible and show dedication to the position and communityDemonstrate a positive attitude, is respectful and possesses cultural awareness and sensitivity with all clients, co-workers, and others.Demonstrate a keen understanding of HIPAA regulations and uphold the confidentiality of patient information at all times.QUALIFICATIONS:
Incumbents are required to have demonstrated basic knowledge and abilities in the following areas:
Ready to join our team? Apply now and take the next step in your career.
Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessWHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENFITS INCLUDED:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403B ContributionPOSITION PURPOSE:
Under the general supervision of the Clinic Manager, the Medical Assistant will perform certain clinical duties. Clinical duties may include taking and recording vital signs, administering medications, and direct care duties as needed and in accordance with established policies and procedures. The MA will complete a training program as directed by the MA Coordinator.
ESSENTIAL FUNCTIONS:
CLINICAL:
Room patients which includes obtaining vital signs, verifying medications (medication reconciliation), medical history, and obtaining other pertinent information.Assist physicians and nurses as needed.Perform EKG’s.Perform peak flows/spirometry.Administer O2 as directed by provider.Administer respiratory treatments as directed by provider.Perform in-office labs and UDS.Perform routine prescription refills under the supervision of the MA Lead.Enter orders for medication and labs as directed by provider.Scrub charts/huddle with provider and team daily.Perform normal lab call backs.Blood draws, if competency has been signed off.Injections and immunization administration.Assist with procedures.Non-complicated wound care.Suture/staple removal AFTER seen by provider.Stock and clean rooms.Packaging instruments for the Autoclave.Schedule patients for follow-up per provider.Assist team with desktop items.Answer telephone calls.Maintain all logs and required checks (i.e. refrigerator temperatures).NON-CLINICAL:
Expected to be prepared to begin each shift at the scheduled time, meet attendance standards and work the hours necessary to perform the essential functions of the jobsConform to safety work ethics, be flexible and show dedication to the position and communityDemonstrate a positive attitude, is respectful and possesses cultural awareness and sensitivity with all clients, co-workers, and others.Demonstrate a keen understanding of HIPAA regulations and uphold the confidentiality of patient information at all times.QUALIFICATIONS:
Incumbents are required to have demonstrated basic knowledge and abilities in the following areas:
Ready to join our team? Apply now and take the next step in your career.
Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessWho We Are:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
Benefits Include:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403(b) Retirement with Employer MatchTraining and professional development opportunitiesWork-life balance as a Blue Zones participantPosition Purpose:
Under the direction of the VP of Infrastructure Optimization and the Chief Medical Officer, the Clinical Quality Manager is instrumental in the design, measurement/monitoring, implementation, and evaluation of actions to improve patient care. Primary focus for the Clinical Quality Manager is to lead the department in the quality improvement process and all associated quality programs. The Clinical Quality Manager collaborates with providers, other clinical departments and operations to establish best practices to ensure optimal outcomes for patients. Patient records maybe be reviewed for but not limited to audits, quality initiatives, performance improvement, work group initiatives, and CCO and other health plan metrics.
This individual will review data, evaluate trends, and compare with benchmark measures. The Clinical Quality Manager may recommend actions based on the review and participate in the actions taken to improve patient care on an individual or program level initiative(s). The Clinical Quality Manager serves as a resource to all staff regarding the quality and performance improvement processes and shall be responsible for oversight of all state and federal quality-related audits.
Essential Functions:
Manages the implementation, planning, designing and successful completion of the quality improvement programProvides education to clinical staff on process improvement and related topics as it relates to quality improvement and metricsResponsible for leading care gap closures through Quality Improvement Interventions UDS & Metric measuresResponsible for maintaining or improving performance upon contractual and nationally required quality performance metrics, including HEDIS and customized state measures. Oversight of external contractors such as HEDIS to move towards a value-based payment modelIdentify and prioritize key quality and utilization initiatives critical for the success of performance-based payment programsPrepare and present reports and updates at internal and external provider related contracted local, state and federal program requirementsAssist Residency Program with Quality Improvement ProjectsAnalyzing data utilizing risk stratification tools per PCPCH requirements to maintain 5-star accreditation standards.Leads Patient Center Primary Care Home program ensuring requirements are metQualifications:
RN, BSN,LPNorotherClinicalDegreepreferred;oranequivalentcombinationofeducation, training, and experience to perform the tasks required of the positionCPHQ certification preferredAt least 2 years of experience in a clinical quality, quality assurance or risk management in a health care setting. Experience in a federally qualified health center or community health care setting preferredExperience with UDS and CCO metrics strongly preferredPatient-centered medical home (PCMH) or patient-center primary care home (PCPCH) experience strongly preferred; Population health experience is a plusReady to join our team? Apply now and take the next step in your career.
Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessWho We Are:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
Benefits Include:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403(b) Retirement with Employer MatchTraining and professional development opportunitiesWork-life balance as a Blue Zones participantPosition Purpose:
Under the direction of the VP of Infrastructure Optimization and the Chief Medical Officer, the Clinical Quality Manager is instrumental in the design, measurement/monitoring, implementation, and evaluation of actions to improve patient care. Primary focus for the Clinical Quality Manager is to lead the department in the quality improvement process and all associated quality programs. The Clinical Quality Manager collaborates with providers, other clinical departments and operations to establish best practices to ensure optimal outcomes for patients. Patient records maybe be reviewed for but not limited to audits, quality initiatives, performance improvement, work group initiatives, and CCO and other health plan metrics.
This individual will review data, evaluate trends, and compare with benchmark measures. The Clinical Quality Manager may recommend actions based on the review and participate in the actions taken to improve patient care on an individual or program level initiative(s). The Clinical Quality Manager serves as a resource to all staff regarding the quality and performance improvement processes and shall be responsible for oversight of all state and federal quality-related audits.
Essential Functions:
Manages the implementation, planning, designing and successful completion of the quality improvement programProvides education to clinical staff on process improvement and related topics as it relates to quality improvement and metricsResponsible for leading care gap closures through Quality Improvement Interventions UDS & Metric measuresResponsible for maintaining or improving performance upon contractual and nationally required quality performance metrics, including HEDIS and customized state measures. Oversight of external contractors such as HEDIS to move towards a value-based payment modelIdentify and prioritize key quality and utilization initiatives critical for the success of performance-based payment programsPrepare and present reports and updates at internal and external provider related contracted local, state and federal program requirementsAssist Residency Program with Quality Improvement ProjectsAnalyzing data utilizing risk stratification tools per PCPCH requirements to maintain 5-star accreditation standards.Leads Patient Center Primary Care Home program ensuring requirements are metQualifications:
RN, BSN,LPNorotherClinicalDegreepreferred;oranequivalentcombinationofeducation, training, and experience to perform the tasks required of the positionCPHQ certification preferredAt least 2 years of experience in a clinical quality, quality assurance or risk management in a health care setting. Experience in a federally qualified health center or community health care setting preferredExperience with UDS and CCO metrics strongly preferredPatient-centered medical home (PCMH) or patient-center primary care home (PCPCH) experience strongly preferred; Population health experience is a plusReady to join our team? Apply now and take the next step in your career.
Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessPOSITION PURPOSE:
This position is responsible for prompt, accurate, and effective medical insurance claim submission, with follow-up of claims to satisfactory resolution.
ESSENTIAL FUNCTIONS:
Review medical documentation and assess for proper coding utilizing CPT, HCPCS, and ICD10 coding materials, working closely with providers and other medical staff to ensure accuracy.Submit clean claims to all payer types for prompt return of accounts receivable.Follow-up on unpaid claims and resolve any billing issues in a timely manner.Stay current on coding and billing guidelines for all payer types, to include commercial, government, and workers compensation.Identify accounts which may require a refund and process appropriately.Manage claims through various online tools and reporting systems.Identify education needs for providers and medical staff based on coding assessments and/or updates, and act accordingly.Assist patients with billing questions and issues, to include guidance on office policies regarding sliding scale discounts and payment arrangements for outstanding balances.Post payments in practice management system, maintain batch controls and run reports appropriately.Assist front office staff with billing questions relating to proper registration and scheduling of appointments as needed.Participate in projects, trainings, and office/staff meetings.Follow all Aviva Health policies and procedures.QUALIFICATIONS:
High School Diploma or GED required.Minimum of one year experience in medical billing utilizing ICD-10, CPT, and HCPCS coding.Excellent written and oral communication skills.Certification in medical coding/billing preferred.WORKING CONDITIONS:
Must be able to perform the following physical requirements:
Remain in a stationary position frequently throughout the day while performing duties.Move or traverse occasionally throughout the day throughout the worksite.Operate equipment frequently throughout the day: computer, phone, printer, standard office equipment.Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.Able to move or transport up to 5 pounds while transporting laptop computer.Work on-site indoors in heat-controlled environment frequently throughout the day.OSHA Exposure Category Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.Onsite work in office.Normal business hours.If employee becomes eligible to work remotely, periodic travel to the office for work is required and a remote work agreement and regular home office safety inspections are required.DISCLAIMER:
Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Human Resources Director or their designee by email.
Read LessPOSITION PURPOSE:
This position is responsible for prompt, accurate, and effective medical insurance claim submission, with follow-up of claims to satisfactory resolution.
ESSENTIAL FUNCTIONS:
Review medical documentation and assess for proper coding utilizing CPT, HCPCS, and ICD10 coding materials, working closely with providers and other medical staff to ensure accuracy.Submit clean claims to all payer types for prompt return of accounts receivable.Follow-up on unpaid claims and resolve any billing issues in a timely manner.Stay current on coding and billing guidelines for all payer types, to include commercial, government, and workers compensation.Identify accounts which may require a refund and process appropriately.Manage claims through various online tools and reporting systems.Identify education needs for providers and medical staff based on coding assessments and/or updates, and act accordingly.Assist patients with billing questions and issues, to include guidance on office policies regarding sliding scale discounts and payment arrangements for outstanding balances.Post payments in practice management system, maintain batch controls and run reports appropriately.Assist front office staff with billing questions relating to proper registration and scheduling of appointments as needed.Participate in projects, trainings, and office/staff meetings.Follow all Aviva Health policies and procedures.QUALIFICATIONS:
High School Diploma or GED required.Minimum of one year experience in medical billing utilizing ICD-10, CPT, and HCPCS coding.Excellent written and oral communication skills.Certification in medical coding/billing preferred.WORKING CONDITIONS:
Must be able to perform the following physical requirements:
Remain in a stationary position frequently throughout the day while performing duties.Move or traverse occasionally throughout the day throughout the worksite.Operate equipment frequently throughout the day: computer, phone, printer, standard office equipment.Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.Able to move or transport up to 5 pounds while transporting laptop computer.Work on-site indoors in heat-controlled environment frequently throughout the day.OSHA Exposure Category Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.Onsite work in office.Normal business hours.If employee becomes eligible to work remotely, periodic travel to the office for work is required and a remote work agreement and regular home office safety inspections are required.DISCLAIMER:
Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Human Resources Director or their designee by email.
Read LessWHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENFITS INCLUDED:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403(b) Retirement with Employer MatchPOSITION PURPOSE:
Under the general supervision of the Clinic Manager, the Medical Assistant Lead will perform certain administrative and clinical duties in a supportive and training role.
ESSENTIAL FUNCTIONS - CLINICAL:
Accurately scrub patient charts prior to appointment and room patients per procedure.Accurately and efficiently enter information into EMR; strictly adhere to the HIPAA policy and procedures.Accurately and efficiently enter orders, medication and lab orders in EMR, as directed by Provider.Set up and assist Provider with procedures.Perform clinical duties as ordered by Provider, including but not limited to ear lavage, EKG, injections, medication administration, and duties within the scope of an MA and according to established procedures.Perform and delegate providers staff buckets, answer telephone calls, and assist patients.Administer and be competent in vaccine administration for adults and children.Assist with Nurse visits as needed, performing wound care, blood pressure checks, medication administration, point of care testing, and duties ordered by Provider and according to procedures.Stock, clean, and check for expired supplies in each assigned room and Nursing Station.Clean, pack, and track instruments to be sent for sterilization.Follow all Aviva Health and department policies and procedures.Assist other team members as needed.ESSENTIAL FUNCTIONS - ADMINISTRATIVE:
Train medical assistants in accordance with policies and procedures to perform job duties within their scope.Maintain and review training and orientation check-off lists on new medical assistants.Assist supervisors in the development of MA training program and orientation checklist and provide training and assistance to staff who may need additional training.Collaborate with supervisors, providers and Chief Medical Officer to adjust MA curriculum and training, as needed, and work as a liaison between the medical assistants and providers to improve training.Work closely with other departments to improve patient care.Ensure medical equipment is functioning and notify Supervisor/Manager if repairs or replacement is needed.Assist department with maintaining compliance with all regulatory agencies, including CLIA, OSHA, etc.Maintain, log, train on, and/or delegate all quality control logs as required by CLIA.Address any clinic questions/concerns; direct staff to supervisors to address non-clinical questions/concerns.Follow-up on tasks; notify Supervisor/Manager if MAs are experiencing performance or compliance issues.Attend scheduled meetings and trainings as directed by the Supervisor/Manager.Perform other clinical and administrative duties as assigned.QUALIFICATIONS:
Minimum six (6) months of experience as a Certified Medical Assistant.No written warnings in the last six (6) months.Maintain current BLS certification.Knowledge of basic medical terminology and excellent computer skills.Scribe experience preferred.Incumbents are required to have demonstrated knowledge, skill, and ability in the following areas:Responsibility, humility, leadership, customer service, teambuilding, and collaboration.Working independently and effectively under pressure, detail-oriented, organized, and meet deadlines.Office procedures, patient flow, triage, and scheduling.Ability to follow department, company, state, and federal policies, rules, and regulations.Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessWHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENFITS INCLUDED:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403(b) Retirement with Employer MatchPOSITION PURPOSE:
Under the supervision of the Patient Services II Supervisor or FM Clinic Manager, the Patient Services Representative II (PSR II) utilizes established procedures to schedule patients, prepare files, and assist in providing care for patients as appropriate. Ensures efficient and effective flow of patients during scheduled clinic hours through joint planning and problem solving with clinic staff and volunteers. Ability to keep several tasks moving along in a well-organized manner while functioning at a high level of accuracy is critical.
ESSENTIAL FUNCTIONS:
Collaborates with immediate supervisor to establish, define, and refine department goals and objectives consistent with Aviva Healths Mission, and demonstrates satisfactory progress towards these goals and objectives.Promotes a strong belief in Aviva Healths philosophy, purpose, mission, and ideals.Exhibits the ability to make effective decisions based on verifiable and measurable data/criteria.Promotes positive customer relations and demonstrates respect and sensitivity to cultural/social differences in interactions with others.Completes assigned tasks in a timely and efficient manner.Demonstrates initiative and problem-solving skills using sound judgement. Assumes additional responsibilities as needed, with little or no direction, shows initiative in assisting others within the department.Registers patients at the time of appointment; completes all necessary paperwork; assists patients with paperwork to ensure completion as needed.Screens new patients for eligibility, collects all financial and demographic information and prepares patients chart. Photocopies insurance or other third-party payer information.Prepares patient charts for appointments. Verifies demographics and financial information including verifying continued eligibility with patients upon checking in. Updates patient charts and computer files.Answers all telephone calls courteously, takes messages or transfers call to appropriate person and regularly communicates with patients on hold so that they do not feel ignored.Responsible for scheduling patient visits.Calculates individual patient charges for services; collect payment and/or explains payment process.Records receipt of fees in practice management system.Completes assigned typing, including clinic letters and forms as requested.Performs a wide range of general office procedures necessary to ensure the smooth operation of the clinic.Attends in-services and other required meetings.Must have the ability to maintain strict confidentiality at all times.QUALIFICATIONS:
High school graduate or equivalent education.Must possess knowledge of Practice Management and Electronic Medical Records.Knowledge of collection procedures and laws preferred.Must be able to type 40 wpm and operate a 10-key adding machine by touch.One (1) year clerical experience in a front facing position required.One (1) year clerical experience in a clinical or health care position preferred.Must have familiarity with medical terminology and anatomy. Demonstrated knowledge of office practices and procedures.Demonstrates ability in the care and handling of patients in all groups, including but not limited to, consideration of the special needs and behaviors of each group.Ability to employ tact, diplomacy, and kindness with all types of people.Must possess strong interpersonal skills to interface with public and employees.Must be able to maintain strict confidentiality at all times.Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read LessWHO WE ARE:
Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.
BENFITS INCLUDED:
Monday - Friday SchedulingPaid HolidaysPTOComprehensive Medical, Dental, and Vision Coverage403(b) Retirement with Employer MatchPOSITION PURPOSE:
Under the supervision of the Patient Services II Supervisor or FM Clinic Manager, the Patient Services Representative II (PSR II) utilizes established procedures to schedule patients, prepare files, and assist in providing care for patients as appropriate. Ensures efficient and effective flow of patients during scheduled clinic hours through joint planning and problem solving with clinic staff and volunteers. Ability to keep several tasks moving along in a well-organized manner while functioning at a high level of accuracy is critical.
ESSENTIAL FUNCTIONS:
Collaborates with immediate supervisor to establish, define, and refine department goals and objectives consistent with Aviva Healths Mission, and demonstrates satisfactory progress towards these goals and objectives.Promotes a strong belief in Aviva Healths philosophy, purpose, mission, and ideals.Exhibits the ability to make effective decisions based on verifiable and measurable data/criteria.Promotes positive customer relations and demonstrates respect and sensitivity to cultural/social differences in interactions with others.Completes assigned tasks in a timely and efficient manner.Demonstrates initiative and problem-solving skills using sound judgement. Assumes additional responsibilities as needed, with little or no direction, shows initiative in assisting others within the department.Registers patients at the time of appointment; completes all necessary paperwork; assists patients with paperwork to ensure completion as needed.Screens new patients for eligibility, collects all financial and demographic information and prepares patients chart. Photocopies insurance or other third-party payer information.Prepares patient charts for appointments. Verifies demographics and financial information including verifying continued eligibility with patients upon checking in. Updates patient charts and computer files.Answers all telephone calls courteously, takes messages or transfers call to appropriate person and regularly communicates with patients on hold so that they do not feel ignored.Responsible for scheduling patient visits.Calculates individual patient charges for services; collect payment and/or explains payment process.Records receipt of fees in practice management system.Completes assigned typing, including clinic letters and forms as requested.Performs a wide range of general office procedures necessary to ensure the smooth operation of the clinic.Attends in-services and other required meetings.Must have the ability to maintain strict confidentiality at all times.QUALIFICATIONS:
High school graduate or equivalent education.Must possess knowledge of Practice Management and Electronic Medical Records.Knowledge of collection procedures and laws preferred.Must be able to type 40 wpm and operate a 10-key adding machine by touch.One (1) year clerical experience in a front facing position required.One (1) year clerical experience in a clinical or health care position preferred.Must have familiarity with medical terminology and anatomy. Demonstrated knowledge of office practices and procedures.Demonstrates ability in the care and handling of patients in all groups, including but not limited to, consideration of the special needs and behaviors of each group.Ability to employ tact, diplomacy, and kindness with all types of people.Must possess strong interpersonal skills to interface with public and employees.Must be able to maintain strict confidentiality at all times.Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
Aviva Health is a Drug-Free Workplace
To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.
Read Less