Responsibilities
*Weekend Night Auditor ( Friday, Saturday and Sunday)
•Welcome guests in a friendly and professional manner
•Check guests in and out with efficiency
•Answer phones in a professional manner
•Transferring calls or take messages when necessary
•Accurately process credit card transactions safely and securely
•Communicate with guest about any problems/complaints and determine the best form of action to resolve
•Work as part of a team and communicate with other departments to ensure excellent service
•Perform other duties as assigned
Qualifications
Opera PMS Experience Required
At least one year of experience working at a hotel front desk guest services agent, or night auditor guest service agent.
Skills: communication, light computer, reading and writing, basic math, problem solving.
Having a flexible schedule including weekends and/or holidays
Read LessPOSITION OVERVIEW:
Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
DUTIES & RESPONSIBILITIES:
Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage.Communicate and enforce policies, procedures Forbes Service Standards and Inter Continental Brand Standards.Partner with Human Resources to handle all hiring, coaching, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.Monitor, coordinate and execute the special needs and requests of VIP’s and repeat guestsRespond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.Conduct pre-shift meeting and review all information pertinent to the day’s activities.Oversee Uniform Program for the entire hotel ensuring that all colleagues have an appropriate amount of uniforms and that all uniforms are in wearable condition.Establish par levels for supplies, equipment and uniforms. Replenish shortages and other business supplies for daily business.Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and BeverageInteract with outside contacts:Guests – to ensure their total satisfactionVendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.Regulatory agencies – regarding safety and compliance mattersOther contacts as needed (Professional organizations, community groups)Coordinate with the Security Department for the security of lost and found items.Recommend and coordinate deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.May serve as “manager on duty” as required.May assist with other duties as assigned.QUALIFICATIONS:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.Possess strong leadership competencies – Be Brand hearted, Think Ahead, Champion Change, Lead People, Develop People, Drive Results and Work CollaborativelyAble to multitask, be detail oriented, and communicate effectivelyMust be able to work a flexible schedule that will accommodate the achievement of all business goals and directives. May be required to work on work nights, weekends, and/or holidaysReading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and trainingProblem solving, reasoning, motivating, organizational and training abilities are used often.May be required to work nights, weekends, and/or holidays.
PHYSICAL DEMANDS:
This job requires ability to perform the following:
· Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds· Remain stationary for extended periods of time· Frequently movement about the facility· Frequently handling objects and equipment to maintain the facility· Frequently bending, stooping, and kneeling Read LessWe are looking for a friendly and attentive Breakfast Attendant to join our team. The Breakfast Attendant's responsibilities include setting up and clearing the meal service, ensuring that the buffet remains fully-stocked at all times, and communicating to customers, as needed. You should also be able to address customers' queries and complaints in a timely manner.
To be successful as a Breakfast Attendant, you should liaise with staff in other sections to ensure that customers' needs are met. Ultimately, a top-notch Breakfast Attendant will be able to advise customers on food choices that align with their dietary requirements and personal preferences.
Breakfast Attendant Requirements:
High school diploma or equivalent.Previous experience in the hospitality industry, preferably within a similar role.Sound knowledge of food safety guidelines.Ability to lift up to 50 pounds without assistance.Ability to stand for extended periods of time.Capacity to work in a fast-paced environment with minimal supervision.Excellent organizational, multitasking, and verbal communication skills.Attentive to detail.Friendly, service-driven disposition.Ability to work shifts, over weekends, and on public holidays, as needed.Breakfast Attendant Responsibilities:
Assembling the breakfast buffet before mealtime and disassembling it thereafter. Ensuring that the breakfast buffet remains well-stocked at all times.Receiving beverage orders and directing these to the kitchen, as needed.Providing customers with condiments upon request.Clearing cutlery and crockery from customers' tables.Resolving customers' queries and complaints.Ensuring that customers vacate the restaurant by the close of meal service.Sweeping, vacuuming, and mopping the floors after each meal service.Cleaning and sanitizing tables and coffee machines after each meal service.Avid Hotel provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Types: Full-time, Part-time
Shift:
Morning ShiftDay ShiftWeekly day range:
Weekends as needed.Education:
High school or equivalent (Preferred)Experience:
Hotel management: 1 year (Preferred)Hospitality: 1 year (Preferred)Work Location: In person
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