LET’S BUILD THE INDUSTRY’S NEXT GREAT TEAM
Now in our 19th year, Authority HVAC is a company that knows you have to treat your employees right in order to treat your customers right. We are a leader within the $1B multi-site HVAC category—our customers are among the largest retail chains in the U.S. Our company culture is built on long-term vision, ethical behavior, respect, and hard work.We perform light commercial preventative maintenance, repairs, and unit replacements in California, Arizona, Nevada, and Texas. We maintain over 7,000 store locations across the country. We value people with a growth mindset, resiliency, and personal drive. We invest in our employees by providing training, technology, vehicles, tools, and benefits. Last but not least, we offer a fun environment. We take our results seriously, but we work hard to be a company where people look forward to coming to work every day. We invite you to learn more about what makes Authority HVAC a unique employment opportunity.
HVAC Service Technician Responsibilities:
Responding to Customer Service Requests (service calls)Performing routine maintenance on customer equipmentDiagnose and repair issues related to system performance or failureInstallation of new HVAC equipmentOn-call for one week, every 2-4 weeks as required (Frequency varies based on location)
HVAC Service Technician Additional Responsibilities:
Utilization of company web-based software system to capture client signatures and close out service requestsCommunicating with the Service Coordinator on a daily basisMaintaining current vehicle inventory, cleanliness and maintenanceParticipate in meetings and training
HVAC Service Technician Qualifications:
Must be able to lift at least 70 lbs. and must be willing and able to climb ladders.Must have 2+ years of commercial HVAC experience.Light commercial refrigeration experience, preferred but not requiredMust be able to successfully complete a criminal background check, drug test, and driver’s license checkEPA Certification Universal
HVAC Service Technician Benefits
Paid HolidaysCompetitive payPTOHealth and dental insurance401k with company matchBoot and tool allowanceFleet vehicles/gas cardSmart tablet/phoneProfessional uniforms
Required education:
High school or equivalent
Required experience:
HVAC service: 4+ years on the job experience
Job Type:
Full-time
Pay: $28.00 - $35.00 per hour
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurance
Schedule:
8-hour shiftOn callWeekends as needed
Requirements
Field Service Technician Qualifications:
Must be able to lift at least 70 lbs. and must be willing and able to climb ladders.Must have 2+ years of commercial HVAC experience.Must have refrigeration experience.Light commercial refrigeration experience, preferred but not requiredMust be able to successfully complete a criminal background check, drug test, and driver’s license checkEPA Certification Universal
Required experience:
HVAC Field Service Experience: 4+ yearsRead Less
Description
Authority HVAC, a national HVAC provider for retail chains, is seeking a Customer Service position.
Authority HVAC is utilized by major apparel, home furnishings, electronics, hospitality, and other specialty retail chains to maintain the heating and air conditioning services for their retail stores across the United States. The company performs these services through a combination of local service providers and our own directly employed service technicians.
The role of the Customer Service Representative position is to lead the "repair request" process from the point it's received by the customer to the point the repair is completed at the store. There are multiple steps in this process, but the most important aspect of the role is "Customer Service Excellence"- showing each customer the respect, urgency, and communication level necessary to make us shine!!
Responsibilities and Duties
Acknowledging receipt of service requestsDispatching service requests to assigned vendorsConfirming receipt and schedule datesMonitoring ETA commitments from vendorsConfirming completionMonitoring each phase of the service request process and communicating each milestone to the customer either via e-mail or via third-party customer portal.Reviewing paperwork from each service request for compliance prior to submitting to billing
Requirements
2-3 years experience in customer service position directly in HVAC, Plumbing, or ConstructionExperience in trade industries, facilities managementPC fluent including MS OfficeTyping minimum 20-30 wpmCommercial HVAC Industry knowledge requiredSuccessful candidates will be able to demonstrate skill sets such as organization, attention to detail, ability to handle pressure, task orientation, and foster interpersonal relationships Read Less