Job Type: Full-Time / Part-Time
Job Summary:
The Front Desk Agent serves as the first point of contact for guests and plays a key role in delivering a positive and efficient guest experience. This position is responsible for managing reservations, handling check-ins and check-outs, and addressing guest needs with professionalism and hospitality.
Location: Holiday Inn Express San Marcos
Address: 900 Barnes Dr. San Marcos, TX 78666
Shifts Needed: 7a-3p and 3p-11p
Key Responsibilities:
Greet guests promptly and courteously upon arrival and departureProcess check-ins and check-outs accurately using Hotel Key PMSManage reservations, cancellations, and room assignmentsRespond to guest inquiries, requests, and concerns in a timely mannerProvide information about hotel amenities, local attractions, and servicesHandle phone calls, emails, and other guest communicationsMaintain accurate records of guest accounts and transactionsCoordinate with housekeeping and maintenance to ensure room readinessUphold brand standards and ensure a clean, organized front desk areaAssist with administrative tasks and reporting as neededQualifications:
High school diploma or equivalent requiredPrevious customer service or hospitality experience preferredStrong communication and interpersonal skillsAbility to multitask and remain organized in a fast-paced environmentBasic computer skills; experience with Hotel Key PMS is a plusFlexible scheduleProfessional appearance and positive attitudeSkills & Competencies:
Customer-focused mindsetAttention to detailProblem-solving abilitiesTeam collaborationReliability and punctualityPhysical Requirements:
Ability to stand for extended periodsOccasional lifting (up to 25 lbs)Ability to move around the front desk and lobby area as neededBenefits:
Competitive payEmployee discounts to over 3500 IHG Hotels in the US, Canada, Europe and AsiaOpportunities for growth within the management company50% discount to Spring's Bistro + Bar (located at the Holiday Inn San Marcos Convention Center).Company DescriptionPlease submit an application through Zip Recruiter and also apply in person if interested!Company DescriptionPlease submit an application through Zip Recruiter and also apply in person if interested! Read Less