The best software comes from Augmenting developers, not replacing them. We’re bringing joy back to software engineering and keeping developers in flow by building the best AI programming tools, with radical contextual awareness of your codebase that benefits teams.
About the RoleWe’re looking for a Head of Support & Success to transform customer care into a strategic advantage. You'll be at the forefront of transforming how users and teams adopt and scale AI solutions, building intelligent support systems that anticipate customer needs and accelerate product innovation. You’ll create the vision, roadmap, and operating model that scales white-glove support. You’ll be building processes, teams, and tooling that drive stellar CSAT, rapid issue resolution, and product-led insights.
Key ResponsibilitiesStrategic LeadershipPioneer AI-powered support methodologies leveraging automation, predictive analytics, and intelligent routing to deliver proactive customer experiencesDefine and execute comprehensive support strategies aligned with business objectives and measurable customer success outcomesEstablish organization-wide standards for operational excellence, quality assurance, and service delivery that scale with company growthServe as the primary champion for customer needs across all organizational levels, ensuring feedback drives business decisionsTransform support interactions into strategic insights that directly influence product roadmap development, feature prioritization, and go-to-market executionBuild systematic processes to capture, analyze, and communicate customer sentiment to key stakeholdersAnalytics & Performance ManagementProduce monthly trend analyses and quarterly strategic reviews covering CSAT, resolution times, volume forecasts, and capacity planningLead root-cause analysis initiatives for recurring issues and escalations, developing data-driven improvement strategies with quantified ROI projections and detailed implementation roadmapsTeam Development & EnablementBuild, mentor, and develop high-performing support teams through structured coaching programs and continuous skill development initiativesDesign and maintain comprehensive training materials, operational playbooks, response templates, and knowledge management systemsEnsure consistent service delivery and efficient onboarding processes for new team membersCross-Functional CollaborationPartner strategically with Product, Engineering, and Revenue Operations teams to resolve complex technical challenges and influence product development prioritiesCollaborate with executive leadership to design scalable processes and organizational structures supporting company expansion goalsWork with Operations teams to continuously optimize support workflows, implement process improvements, and drive operational efficiency gainsHands-On Problem ResolutionPersonally engage in critical escalations and complex problem-solving scenarios to ensure customer successProvide direct support during high-impact situations and specialized customer clinics when expertise is requiredQualifications6+ years in customer support, technical support, or success—3+ years leading managers in a B2B SaaS or developer-tools environment.Track record of scaling support from Series A/B to hundreds of enterprise customers while maintaining world-class CSAT.Proven expertise standing up or optimizing support tech stacks (e.g., Pylon, Zendesk, Salesforce Service Cloud) and integrating AI/automation.Data-driven operator—comfortable modeling capacity, forecasting volume, and presenting insights to the C-suite.Passion for AI and developer productivity. Deep technical knowledge not required, but curiosity is essential.Employee Benefits:Competitive salary & equityTools stipendHealth, Dental, Vision and Life InsuranceShort Term and Long Term DisabilityUnlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chairNumerous company social eventsWe will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.
Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance withAugment Code's Applicant Privacy Policy .
Pay Transparency Notice: The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.
Annual Base Salary Range
$175,000 - $275,000 USD
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As set forth in Augment Code’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
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Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr Read LessThe best software comes from Augmenting developers, not replacing them. We’re bringing joy back to software engineering and keeping developers in flow by building the best Developer AI, with deep contextual awareness of a company’s codebase.
About the roleWe’re looking for aDirector of Platform Engineering to lead our most foundational infrastructure teams — the technical backbone that powers everything we build.This is a critical leadership role for someone who can guide a growing team through high complexity, scale, and change — and who thrives at the intersection of platform depth and business impact.
What You’ll BringExperience managing manager-of-managers.
Proven ability to inspire, hire, coach, and retain senior engineering talent.
Skilled at scaling teams during periods of rapid growth and ambiguity.
Technical Track RecordDeep experience in cloud infrastructure at scale
Expertise in modern infrastructure architecture — microservices, event-driven systems, container orchestration, and observability best practices.
Familiarity with GCP is a plus, but not required.
Clear point of view on on-call processes, escalation hygiene, and balancing reliability with developer velocity.
LeadershipOperates well in ambiguous, fast-changing environments
Strong instincts around balancing long-term platform investments with short-term product demands.
Partners effectively with product, research, security, and GTM to align infrastructure priorities with business goals.
Known for clear thinking, strong execution, and building alignment through trust and communication.
Employee Benefits:Competitive salary & EquityTools StipendHealth, Dental, Vision and Life InsuranceShort Term and Long Term DisabilityUnlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chairNumerous company social eventsWe will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.
Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance withAugment Code's Applicant Privacy Policy .
Pay Transparency Notice: The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.
Annual Base Salary Range
$325,000 - $400,000 USD
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This role is based in our Palo Alto HQ. Are you able to work onsite at least 4–5 days per week? * Select...
Are you legally authorized to work in the country for which you are applying? * Select...
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, etc.)? * Select...
Why are you excited about what we’re building at Augment Code? *
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Augment Code’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of DisabilityForm CC-305
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OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr Read LessThe best software comes from Augmenting developers, not replacing them. We’re bringing joy back to software engineering and keeping developers in flow by building the best Developer AI, with deep contextual awareness of a company’s codebase.
About the roleWe're looking for aSenior Director of Product Engineering to lead ourProduct Engineering, Design, and Research functions — the teams closest to our users and most responsible for shaping the future of developer experience.
This is a critical leadership role driving end-to-end user experiences across our IDE agents, Slackbot, NextEdit, Flow Mode, and other user-facing surfaces. You’ll oversee a high-impact org that leads 0→1 product innovation, moves quickly to test ideas, and is constantly searching for product-market fit across new workflows.
The ideal candidate is deeply passionate about the AI for code space, excited to reimagine how software is built, and energized by working hands-on with AI tools to push the boundaries of what’s possible.
What You’ll BringExperience managing manager-of-managers, with multiple product engineering teams under them.
Proven ability to attract, coach, and retain product-minded ICs and tech leads.
Skilled at navigating uncertainty and helping teams turn ambiguous ideas into real, high-quality features.
Deep experience structuring teams and portfolios around learning loops and high-upside product bets.
Technical Track RecordLed engineering orgs through multiple 0→1 product cycles, ideally in devtools, productivity tools, or AI/ML-powered products.
Familiar with frontend/backend architecture and how product, design, and infrastructure interconnect at early stages.
Known for strong product judgment — understands when to double down and when to pivot.
Comfortable diving into quality, latency, UX polish, and product instrumentation to enable rapid iteration and learning.
LeadershipSkilled at identifying weak signals of PMF and turning them into focused iteration.
Balances intention with urgency — knows when to move fast and when to slow down and refine.
Operates effectively in high-change, experimental environments where direction is shaped through exploration.
A strong cross-functional partner to PMs, designers, researchers, GTM, and founders, aligning the org around the highest-leverage opportunities.
Employee Benefits:Competitive salary & EquityTools StipendHealth, Dental, Vision and Life InsuranceShort Term and Long Term DisabilityUnlimited Paid Time Off + Holidays. We focus on trust and ownership, not time in the chairNumerous company social eventsWe will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.
Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance withAugment Code's Applicant Privacy Policy .
Pay Transparency Notice: The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.
Annual Base Salary Range
$325,000 - $400,000 USD
Create a Job Alert
Interested in building your career at Augment Code? Get future opportunities sent straight to your email.
Apply for this job*
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This role is based in our Palo Alto HQ. Are you able to work onsite at least 4–5 days per week? * Select...
Are you willing to work from the office location of the job? * Select...
Are you legally authorized to work in the country for which you are applying? * Select...
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, etc.)? * Select...
Why are you excited about what we’re building at Augment Code? *
Please share 3 - 4 sentences
LinkedIn Profile
Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Augment Code’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of DisabilityForm CC-305
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OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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