The Network Operations & Performance Analyst plays a key role in supporting the efficiency and effectiveness of Business-As-Usual (BAU) operations. This position is responsible for monitoring team productivity, analyzing workflow performance, processing service orders, and maintaining data accuracy within billing and operational systems. The ideal candidate possesses strong analytical, organizational, and communication skills, with a focus on process improvement and operational excellence.
Key ResponsibilitiesMonitor BAU team productivity, workflow performance, and service-level adherence.Collect, analyze, and report on key performance metrics to support data-driven decision-making.Process service orders accurately and in a timely manner, ensuring compliance with internal procedures.Input and validate data in billing and operational systems to maintain accuracy and consistency.Collaborate with internal teams to identify and implement process improvements that enhance operational efficiency.Assist in the preparation of regular performance and productivity reports for management review.Support the development of documentation, standard operating procedures (SOPs), and process maps.Liaise with cross-functional teams (e.g., Finance, IT, Service Delivery) to ensure smooth workflow and issue resolution.Participate in audits and reviews to ensure compliance with operational and billing standards.Contribute to continuous improvement initiatives within the operations department.Skills and Qualifications requiredHigh School Diploma Bachelor’s degree in business administration, Operations Management, Information Systems, or a related field (or equivalent experience) preferred.Proven experience in an operational analysis, data management, or business support role.Strong analytical skills with the ability to interpret data and identify trends or issues.Proficiency in Microsoft Excel and experience with reporting or dashboarding tools (e.g., Power BI, Tableau).Experience working with billing or service order management systems.Excellent attention to detail and data accuracy.2–5 years of professional experience in one or more of the following areas: Operational analysis or business supportData analytics and reportingService delivery or customer operationsBilling and financial data managementWorkforce planning or performance monitoringProcess improvement initiativesPhysical Requirements
Prolonged periods of sitting at a desk and working on a computer.Manual dexterity to operate a keyboard, mouse, and other office equipment.Visual acuity to read and interpret data on screens and printed reports.Occasional lifting of office materials or equipment (typically under 25 lbs).Ability to move between departments or meeting rooms as needed.May require extended screen time during reporting cycles or audits. Read LessJob Title
Supervisor Network Operations OSP
Department
Network Operations OSP
Location
St John
Reports to
Director Fixed Network
Grade: 20
Job Code: NO0026
Type of position:
Full-time Part-time
Non-Union Union
Hours__40___ / week
Exempt Non-exempt
The Supervisor Network Operations OSP is responsible for supervising the operation, installation, on time performance, quality assurance, and maintenance of Hybrid Fiber Coax Architecture, construction of outside plant facilities, and other associated telecommunications and computer equipment. Responsible for the daily activities in St John.
Qualifications or PrerequisitesDuties and responsibilities include but are not limited to the following:
Oversees the daily operations in St John Maintains daily paperwork required for the technical team and the St John operations Plans and directs the outside plant and supervises ongoing projects from initiation to completion Schedules and supervises subcontractors and materials delivery Compiles all site-specific close-out documentation for your work effort Ensures all One Communications polices and Safety standards are followed and used uniformlySupervises, coordinates, and performs tasks associated with the installation and service, preventive maintenance of the microwave, fiber optic transmission facilities, HFC and Cellular Network Responsible for employee development, including hiring, cross training, motivation, retention and performance evaluations of staff Prepares and reviews various documents, i.e. contractor invoicing, data forms, central office, and network records and other reports as needed Supervises all construction projects on St JohnMaintains equipment and vehicles in an operational condition at all times Other duties as assignedREQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
Knowledge and experience in construction of Hybrid Fiber CoaxKnowledge and experience with Microsoft Office Good verbal and written communication skills Strong analytical skills and ability to establish business and financial justification for marketing initiatives Strong interpersonal skills to handle sensitive and confidential situations Ability to manage multiple tasks and work in a fast paced environment Employee development and performance management skills Detailed orientedEDUCATION REQUIREMENTS
Bachelor's Degree in Business Administration or related fieldTECHNICAL REQUIREMENTS
N/ACERTIFICATION REQUIREMENTS
Must be SCTE BPI certified within 12 months of hire date.TRAINING REQUIREMENTS
N/APHYSICAL REQUIREMENTS
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel, and use common hand tools. The employee is required to reach with hands and arms.Traversing on foot to complete a task; Use of upper extremities to maneuver; climb heights up to 28ft on ladder ; subject to both environmental conditionsAbility to stand, walk, use hands to feel, reach, climb Must be able lift/push up to 25 pounds and occasionally up to 50 poundsModerate noise levelTRAVEL REQUIREMENTS
N/AOTHER REQUIREMENTS
Valid VI Driver's License Read LessJob Title
Environmental Health and Safety (EHS) Coordinator
Department
Human Resources
Location
USVI
Reports to
Director of Environmental Health & Safety
Grade: 20
Job Code: EH0008
Type of position:
Full-time Part-time
Non-Union Union
Hours__40 __ / week
Exempt Non-exempt
The Environmental Health & Safety Coordinator will be responsible for reviewing protocols and policies for all Environment, Health & Safety programs, and maintain the Company’s health and safety training programs to ensure training complies with current local, federal, and international regulations as applicable.
Duties and responsibilities include but are not limited to the following:
Establish best practices and cultivate a Safety Culture where ONE Communications personnel recognize, report, and take appropriate actions for violations of company EHS guidelines and work practicesCreate and implement applicable policies, procedures, and programs for complianceCoordinate Investigation for Accident and Incidents ProgramCoordinate environmental permitting processes and activities; enforce actions, notices of violation, informal settlement agreements, and administrative orders and permit agreements with local, state and federal governmental environmental agenciesEvaluate consultants, trainers, etc., and advise senior management on compliance statuses, costs and technical improvements needed to achieve complianceOrganize and facilitate monthly safety meetings in each respective district (STT/STJ & STX)Coordinate activities of Safety Committees, and ensure that committee and management goals coincideCoordinate facility environmental & safety inspections (internal and external, scheduled/unscheduled)Monitor local and federal laws and regulations and making appropriate policy and procedural changes to meet compliance datesProvide compliance support and direction Provide assistance with dealings with EPA, DPNR, OSHA, FCC, VIDOSH, USDOT, VIFS, VEDEP, VIDEH, and any other agencies, local & federal on EHS issues Maintain positive working relationships with all regulatory agenciesServe as Hurricane Preparedness Coordinator for ONE Communications Manage Spill Plan ProgramOversee disposal of all hazardous wastesPerform other duties as assigned or requiredREQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of the Telecommunications Industry (i.e., department operations/ functions) Knowledge or training in occupational health, safety, and environmental compliance with applicable local, federal, and stage regulations and standards Demonstrated knowledge of delivering hands-on health, safety, and environmental training Demonstrated knowledge of the standards, concepts, procedures, and practices within health, safety, and environmental fields Strong PC skills in Microsoft Office (Word, PowerPoint, Excel) Demonstrated ability to multitaskStrong interpersonal skills for interfacing with employees and outside agenciesExcellent oral and written skillsHigh integrity and ability to work independently to ensure compliance of all safety regulationsStrong written and verbal communication skillsAnalytical thinker with a technical aptitudeAbility to conduct trainingsAbility to lead and direct teams and/or committeesEDUCATION REQUIREMENTS
BA/BS or AD in degree in Safety Engineering, Industrial Hygiene, Environmental Sciences, or related field 2-3 years of related experience and/or training; or equivalent combination of education and experienceTECHNICAL REQUIREMENTS
Minimum of 2 years’ experience dealing with safety and OSHA related processesStrong MS Excel experienceDemonstrated knowledge of the standards, concepts, procedures, and practices within health, safety, and environmental fields Strong PC skills in Microsoft Office (Word, PowerPoint, Excel)CERTIFICATION REQUIREMENTS
N/ATRAINING REQUIREMENTS
N/APHYSICAL REQUIREMENTS
Frequently required to stand; walk; sit; talk or hear; drive, watch, and recordOccasionally required to reach with hands and arms; balance; and stoop, kneel, crouch, or crawl Occasionally lifting up to 50 poundsModerate noise levelSubject to outside environmental and atmospheric conditionsAbility to traverse freelyClose visual acuity to analyze data, transcribe, and view the computer monitor; climbing requirementsTRAVEL REQUIREMENTS
Ability to travel inter-island and/or abroad as necessary to fulfil duties and responsibilities of the roleOTHER REQUIREMENTS
Valid Virgin Islands Driver’s License Read Less