Job Title
Consumer Sales Associate
Department
Retail Sales
Location
USVI
Reports to
Consumer Sales Supervisor
Grade: S03
Job Code: SL0025
Type of position:
Full-time Part-time
Non-Union Union
Hours_40___ / week
Exempt Non-exempt
JOb SummaryThe Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.
Qualifications or PrerequisitesDuties and responsibilities include but are not limited to the following:
Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessoriesMeet set monthly sales targets and quotas as set Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup Assist Customers in signing up for Tech assisted services and through contracted repair vendorsAssist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap) Provide optimum Customer experience and develop positive relationships Build Customer confidence by making the store experience interactive, engaging and reassuringResponsible for meeting established sales objectives by matching Customer needs with the right products and services Make the most effective use of store displays and interactive devices for customersComplete paperwork and sales reports as they relate to store opening and closing Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiativesProvide optimum Customer experience and develop positive relationships Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss preventionPerform other duties as requiredREQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
At minimum two (2) years’ Customer-facing experienceAt minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferredKnowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)Excellent oral and written skillsExperience in the Communications industry, as well as current and emerging technologiesKnowledge and experience with wireless retail salesStrong interpersonal skills for interfacing with customersAbility to work in a service-oriented, fast paced team environmentAbility to listen carefully and activelyAbility to meet established sales targets Excellent oral and written skills Bilingual proficiency is a plusComputer literacy, with an aptitude for learning communication products and servicesKnowledge of Microsoft Office SuiteEDUCATION REQUIREMENTS
High School Diploma, GED, or relevant experience. Some college preferred Minimum of one (1) year of retail, sales, or customer service experienceTECHNICAL REQUIREMENTS
N/ACERTIFICATION REQUIREMENTS
N/ATRAINING REQUIREMENTS
N/APHYSICAL REQUIREMENTS
Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of timeAbility to occasionally lift up to 25 poundsModerate noise levelTRAVEL REQUIREMENTS
N/AOTHER REQUIREMENTS
Must be willing to work a flexible schedule including evenings, weekends, and holidays Read LessJob Title
Consumer Sales Associate
Department
Retail Sales
Location
USVI
Reports to
Consumer Sales Supervisor
Grade: S03
Job Code: SL0025
Type of position:
Full-time Part-time
Non-Union Union
Hours_40___ / week
Exempt Non-exempt
JOb SummaryThe Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.
Qualifications or PrerequisitesDuties and responsibilities include but are not limited to the following:
Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessoriesMeet set monthly sales targets and quotas as set Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup Assist Customers in signing up for Tech assisted services and through contracted repair vendorsAssist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap) Provide optimum Customer experience and develop positive relationships Build Customer confidence by making the store experience interactive, engaging and reassuringResponsible for meeting established sales objectives by matching Customer needs with the right products and services Make the most effective use of store displays and interactive devices for customersComplete paperwork and sales reports as they relate to store opening and closing Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiativesProvide optimum Customer experience and develop positive relationships Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss preventionPerform other duties as requiredREQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
At minimum two (2) years’ Customer-facing experienceAt minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferredKnowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)Excellent oral and written skillsExperience in the Communications industry, as well as current and emerging technologiesKnowledge and experience with wireless retail salesStrong interpersonal skills for interfacing with customersAbility to work in a service-oriented, fast paced team environmentAbility to listen carefully and activelyAbility to meet established sales targets Excellent oral and written skills Bilingual proficiency is a plusComputer literacy, with an aptitude for learning communication products and servicesKnowledge of Microsoft Office SuiteEDUCATION REQUIREMENTS
High School Diploma, GED, or relevant experience. Some college preferred Minimum of one (1) year of retail, sales, or customer service experienceTECHNICAL REQUIREMENTS
N/ACERTIFICATION REQUIREMENTS
N/ATRAINING REQUIREMENTS
N/APHYSICAL REQUIREMENTS
Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of timeAbility to occasionally lift up to 25 poundsModerate noise levelTRAVEL REQUIREMENTS
N/AOTHER REQUIREMENTS
Must be willing to work a flexible schedule including evenings, weekends, and holidays Read LessThe Network Operations & Performance Analyst plays a key role in supporting the efficiency and effectiveness of Business-As-Usual (BAU) operations. This position is responsible for monitoring team productivity, analyzing workflow performance, processing service orders, and maintaining data accuracy within billing and operational systems. The ideal candidate possesses strong analytical, organizational, and communication skills, with a focus on process improvement and operational excellence.
Key ResponsibilitiesMonitor BAU team productivity, workflow performance, and service-level adherence.Collect, analyze, and report on key performance metrics to support data-driven decision-making.Process service orders accurately and in a timely manner, ensuring compliance with internal procedures.Input and validate data in billing and operational systems to maintain accuracy and consistency.Collaborate with internal teams to identify and implement process improvements that enhance operational efficiency.Assist in the preparation of regular performance and productivity reports for management review.Support the development of documentation, standard operating procedures (SOPs), and process maps.Liaise with cross-functional teams (e.g., Finance, IT, Service Delivery) to ensure smooth workflow and issue resolution.Participate in audits and reviews to ensure compliance with operational and billing standards.Contribute to continuous improvement initiatives within the operations department.Skills and Qualifications requiredHigh School Diploma Bachelor’s degree in business administration, Operations Management, Information Systems, or a related field (or equivalent experience) preferred.Proven experience in an operational analysis, data management, or business support role.Strong analytical skills with the ability to interpret data and identify trends or issues.Proficiency in Microsoft Excel and experience with reporting or dashboarding tools (e.g., Power BI, Tableau).Experience working with billing or service order management systems.Excellent attention to detail and data accuracy.2–5 years of professional experience in one or more of the following areas: Operational analysis or business supportData analytics and reportingService delivery or customer operationsBilling and financial data managementWorkforce planning or performance monitoringProcess improvement initiativesPhysical Requirements
Prolonged periods of sitting at a desk and working on a computer.Manual dexterity to operate a keyboard, mouse, and other office equipment.Visual acuity to read and interpret data on screens and printed reports.Occasional lifting of office materials or equipment (typically under 25 lbs).Ability to move between departments or meeting rooms as needed.May require extended screen time during reporting cycles or audits. Read LessJob Title
Supervisor Network Operations OSP
Department
Network Operations OSP
Location
St. Thomas/St John
Reports to
Director Fixed Network
Grade: 20
Job Code: NO0026
Type of position:
Full-time Part-time
Non-Union Union
Hours__40___ / week
Exempt Non-exempt
The Supervisor Network Operations OSP is responsible for supervising the operation, installation, on time performance, quality assurance, and maintenance of Hybrid Fiber Coax Architecture, construction of outside plant facilities, and other associated telecommunications and computer equipment. Responsible for the daily activities in St John.
Qualifications or PrerequisitesDuties and responsibilities include but are not limited to the following:
Oversees the daily operations in St John Maintains daily paperwork required for the technical team and the St John operations Plans and directs the outside plant and supervises ongoing projects from initiation to completion Schedules and supervises subcontractors and materials delivery Compiles all site-specific close-out documentation for your work effort Ensures all One Communications polices and Safety standards are followed and used uniformlySupervises, coordinates, and performs tasks associated with the installation and service, preventive maintenance of the microwave, fiber optic transmission facilities, HFC and Cellular Network Responsible for employee development, including hiring, cross training, motivation, retention and performance evaluations of staff Prepares and reviews various documents, i.e. contractor invoicing, data forms, central office, and network records and other reports as needed Supervises all construction projects on St JohnMaintains equipment and vehicles in an operational condition at all times Other duties as assignedREQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
Knowledge and experience in construction of Hybrid Fiber CoaxKnowledge and experience with Microsoft Office Good verbal and written communication skills Strong analytical skills and ability to establish business and financial justification for marketing initiatives Strong interpersonal skills to handle sensitive and confidential situations Ability to manage multiple tasks and work in a fast paced environment Employee development and performance management skills Detailed orientedEDUCATION REQUIREMENTS
Bachelor's Degree in Business Administration or related fieldTECHNICAL REQUIREMENTS
N/ACERTIFICATION REQUIREMENTS
Must be SCTE BPI certified within 12 months of hire date.TRAINING REQUIREMENTS
N/APHYSICAL REQUIREMENTS
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel, and use common hand tools. The employee is required to reach with hands and arms.Traversing on foot to complete a task; Use of upper extremities to maneuver; climb heights up to 28ft on ladder ; subject to both environmental conditionsAbility to stand, walk, use hands to feel, reach, climb Must be able lift/push up to 25 pounds and occasionally up to 50 poundsModerate noise levelTRAVEL REQUIREMENTS
N/AOTHER REQUIREMENTS
Valid VI Driver's License Read Less