Job Description
Join a rapidly growing team as an Account Specialist focused on improving the shipper experience for vendors and sellers. This role is pivotal in driving innovation within transportation and logistics by evaluating current network shipper defects and implementing improvements through coaching and performance management. You will work directly with shippers to develop solutions and enhance shipper performance metrics.
Responsibilities
Monitor, verify, and present data daily.Overcome transportation disruptions and other barriers in real time.Identify root causes of transportation defects.Maintain daily logs on assigned shippers.Lead weekly calls with assigned shippers.Conduct Daily Business Review Stand-up calls.Essential Skills
Experience in the transportation and supply chain industry.Strong customer service and interpersonal skills.Self-starter with problem-solving abilities and creative thinking.Experience in freight, vendor management, account management, fleet, and transportation.Additional Skills & Qualifications
2 years of experience in Logistics, Supply Chain, or similar fields preferred.Understanding of basic data analytical skills.Experience writing process improvement proposals.Entry-level knowledge of MS Excel, including pivot tables.Effective communication and organizational skills.Work Environment
This position is based 100% in office within a highly collaborative and friendly team environment. The team spans across Phoenix, Nashville, and Atlanta, offering a hybrid schedule. Our office is located in a 20+ floor high-rise with an in-house café, snack bar, rooftop, and free coffee. The culture is laid back yet fast-paced, encouraging idea-sharing and problem-solving.
Job Type & Location
This is a Contract to Hire position based out of Nashville, Tennessee.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
· Medical, dental & vision
· 401(k)/Roth
· Insurance (Basic/Supplemental Life & AD&D)
· Short and long-term disability
· Health & Dependent Care Spending Accounts (HSA & DCFSA)
· Transportation benefits
· Employee Assistance Program
.Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $22.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville,TN.
Application Deadline
This position is anticipated to close on Sep 11, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessResponsibilities
Oversee and assist team members in their daily job duties, such as responding to customer inquiries and resolving issues or complaints.Provide hands-on, active leadership for team members.Manage high-profile accounts with professionalism and efficiency.Essential Skills
Strong leadership and team management skills, with the ability to motivate and guide a diverse team of customer service professionals.Excellent verbal and written communication skills.Extensive knowledge of customer service procedures and principles.Strong organizational skills and attention to detail.Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.Strong interpersonal skills with the ability to coach and mentor team members.Additional Skills & Qualifications
Proficiency in Microsoft Office.Experience in call center operations and order entry.High School Diploma or equivalent.Minimum 3-5 years in a customer service role, with at least 2 years in a leadership role.Pay and Benefits
The pay range for this position is $30.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Sep 4, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessJob Description
You will play a crucial role in ensuring the smooth execution of operational tasks. Your focus will be on quality and efficiency as you handle tasks such as providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, and tracking and tracing shipments. You will also be responsible for entering events and invoicing, monitoring task boards, and responding to customer and carrier requests. Your role will require you to document events, validate load data accuracy, and follow escalation procedures when necessary. You will also be tasked with ensuring customer and carrier satisfaction and may be assigned additional responsibilities as needed.
Responsibilities
Execute tasks with a focus on quality and efficiency according to office and company policies.Provide shipment information, create orders, and activate shipments.Build and assign loads, schedule appointments, and track and trace shipments.Enter events and process invoices.Monitor task boards and email accounts to respond to customer and carrier requests.Document events using knowledge from SOPs and experience.Follow defined escalation procedures and training when necessary.Ensure customer and carrier satisfaction by following through on requests.Validate and ensure the accuracy of load data in systems.Additional Skills & Qualifications
Open to candidates from various backgrounds, except fast food or production.Experience in logistics, customer support, or administrative support is beneficial.Work Environment
This role requires attendance in the office for three week of training and once a month thereafter. The primary shift is from 4 PM to 12 AM, with weekend shifts on Saturday and Sunday from 8 AM to 5pm. Employees will have two days off each week, though these will be on weekdays. The company offers flexible work arrangements, including remote and hybrid options.
Job Type & Location
This is a Contract position based out of Eden Prairie, Minnesota.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 11, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessJob Description
The primary focus of this role will be data entry, involving the processing of customer orders received via email into the ERP system.
Responsibilities
Receive and process customer orders in the automated order processing system.Act as a liaison between customers and Field Sales, providing professional account management.Review reports to ensure shipping schedules and order data are accurate.Maintain a high level of product knowledge and application using various resources and training tools.Maintain and expand the CRM database to capture customer profiles, requirements, and other relevant data.Research credit/debit memos for individual districts.Support Field Sales by processing sample requests, addressing customer concerns, and managing price requests.Review sales trends for assigned geographical areas and report changes to inventory planners and Field Sales.Essential Skills
2 - 5 years of experience in order entry or order management.Experience using an ERP system, with D365 preferred.Intermediate proficiency in Excel, including pivot tables and lookups.Accurate data entry skills.Excellent written and verbal communication skills.Strong analytical, time management, and organizational skills.Ability to work independently and as part of a team.Additional Skills & Qualifications
Experience using a CRM system, with Salesforce preferred but not required.Work Environment
The role requires 100% in-office presence from Monday to Friday, with working hours from 8 am to 5 pm.
Job Type & Location
This is a Contract position based out of Saint Louis, Missouri.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saint Louis,MO.
Application Deadline
This position is anticipated to close on Sep 6, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessJob Description
We are seeking a dedicated Customer Service and Order Management Specialist to join our team. In this role, you will be responsible for managing the fulfillment process of sales orders, ensuring accuracy in order entry, and maintaining effective communication with both customers and internal teams. You will play a crucial role in optimizing service levels and contributing to the seamless operation of our customer service and logistics processes.
Responsibilities
Manage and process sales orders from customers, ensuring accurate entry into the SAP system and verification of amounts and terms.Coordinate with logistics and warehouse teams to manage order information effectively.Analyze customer requests and take appropriate actions to ensure timely and effective communication via phone and email.Collaborate extensively with purchasing, sales, project management, and warehouse teams.Handle complaints regarding noncompliance of spare parts, involving relevant areas of the company to resolve issues.Monitor the performance of the Spare Parts function concerning volumes, service levels, and order processing time, identifying potential problems and proposing corrective actions.Build and maintain long-term relationships with both external customers and internal teams.Essential Skills
Proficiency in SAP and ERP systems is highly preferred.Strong computer skills including Microsoft Office.Experience in customer service and logistics management within a manufacturing environment.Excellent organizational skills and extreme attention to detail.Solid writing, interpersonal, and communication skills.Additional Skills & Qualifications
1-2 years of OEM customer service experience in a manufacturing environment is preferred.Experience with inventory management, shipping and receiving, and data entry.Ability to perform routine clerical duties and miscellaneous job-related tasks as assigned.Work Environment
The work environment is clean, well-lit, and climate-controlled. The hours are from 7 am to 4 pm to coordinate with the team in Italy. The team consists of three other after-sales representatives. Our facility includes a large machining and assembly shop, along with engineering and parts/repair operations.
Job Type & Location
This is a Contract position based out of North Chesterfield, VA. Sales
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in North Chesterfield,VA 23236.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessJob Description
The primary focus of this role will be data entry, involving the processing of customer orders received via email into the ERP system.
Responsibilities
Receive and process customer orders in the automated order processing system.Act as a liaison between customers and Field Sales, providing professional account management.Review reports to ensure shipping schedules and order data are accurate.Maintain a high level of product knowledge and application using various resources and training tools.Maintain and expand the CRM database to capture customer profiles, requirements, and other relevant data.Research credit/debit memos for individual districts.Support Field Sales by processing sample requests, addressing customer concerns, and managing price requests.Review sales trends for assigned geographical areas and report changes to inventory planners and Field Sales.Essential Skills
2 - 5 years of experience in order entry or order management.Experience using an ERP system, with D365 preferred.Intermediate proficiency in Excel, including pivot tables and lookups.Accurate data entry skills.Excellent written and verbal communication skills.Strong analytical, time management, and organizational skills.Ability to work independently and as part of a team.Additional Skills & Qualifications
Experience using a CRM system, with Salesforce preferred but not required.Work Environment
The role requires 100% in-office presence from Monday to Friday, with working hours from 8 am to 5 pm.
Job Type & Location
This is a Contract position based out of Saint Louis, Missouri.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saint Louis,MO.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessJob Description
We are seeking a dedicated Customer Service and Order Management Specialist to join our team. In this role, you will be responsible for managing the fulfillment process of sales orders, ensuring accuracy in order entry, and maintaining effective communication with both customers and internal teams. You will play a crucial role in optimizing service levels and contributing to the seamless operation of our customer service and logistics processes.
Responsibilities
Manage and process sales orders from customers, ensuring accurate entry into the SAP system and verification of amounts and terms.Coordinate with logistics and warehouse teams to manage order information effectively.Analyze customer requests and take appropriate actions to ensure timely and effective communication via phone and email.Collaborate extensively with purchasing, sales, project management, and warehouse teams.Handle complaints regarding noncompliance of spare parts, involving relevant areas of the company to resolve issues.Monitor the performance of the Spare Parts function concerning volumes, service levels, and order processing time, identifying potential problems and proposing corrective actions.Build and maintain long-term relationships with both external customers and internal teams.Essential Skills
Proficiency in SAP and ERP systems is highly preferred.Strong computer skills including Microsoft Office.Experience in customer service and logistics management within a manufacturing environment.Excellent organizational skills and extreme attention to detail.Solid writing, interpersonal, and communication skills.Additional Skills & Qualifications
1-2 years of OEM customer service experience in a manufacturing environment is preferred.Experience with inventory management, shipping and receiving, and data entry.Ability to perform routine clerical duties and miscellaneous job-related tasks as assigned.Work Environment
The work environment is clean, well-lit, and climate-controlled. The hours are from 7 am to 4 pm to coordinate with the team in Italy. The team consists of three other after-sales representatives. Our facility includes a large machining and assembly shop, along with engineering and parts/repair operations.
Job Type & Location
This is a Contract position based out of North Chesterfield, VA.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richmond,VA.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessJob Posting: Supply Chain Manager
Industry: Industrial Manufacturing
Overview:
We are seeking a strategic and results-driven Supply Chain Manager to join our team. This role is ideal for a professional with a strong background in procurement and inventory management, who thrives in a fast-paced manufacturing environment. The successful candidate will lead supply chain initiatives that drive efficiency, compliance, and continuous improvement across operations.
Key Responsibilities:
Develop and execute supply chain strategies that align with business objectives.Forecast demand and optimize resource allocation to support operational goals.Enhance purchasing practices to improve order quantity, quality, and delivery timelines.Support buyers with purchasing documentation, vendor pricing updates, and interchange records.Analyze inventory and performance reports to identify opportunities for improvement.Oversee inventory cycle counts and ensure regulatory compliance.Ensure all procurement activities adhere to company policies and ethical standards.Drive data process improvements to boost consistency, customer service, and operational efficiency.Identify and mitigate risks related to supply chain disruptions and supplier reliability.Required Skills & Qualifications:
Proven experience in supply chain management and procurement.Minimum 2 years of ERP experience in a purchasing function.Back ground in industrial manufacturing.Strong leadership and organizational skills with experience managing direct reports.Excellent communication and interpersonal abilities.Analytical mindset with strong problem-solving skills.Detail-oriented with a process-driven approach.Preferred Qualifications:
Bachelor’s degree in Supply Chain Management, Business, or related field.High School Diploma or equivalent required.Pay and Benefits
The pay range for this position is $43.00 - $48.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chanhassen,MN.
Application Deadline
This position is anticipated to close on Sep 10, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessWe are seeking a dedicated Customer Service Associate to respond to customer inquiries via phone, email, and chat in a timely and professional manner. In this role, you will cultivate relationships with current and new customers to enhance our reputation as an innovative leader in the frozen dough and par-baked breads category. You will assist customers with placing orders, tracking shipments, and processing returns across all sales segments: Retail, Foodservice, and National Accounts. You will address and resolve customer complaints and issues, ensuring a positive customer experience. Additionally, you will maintain a thorough understanding of our products and services to provide accurate information to customers, document customer interactions and transactions accurately in our system, and collaborate with other departments to ensure customer needs are met and to improve overall service.
ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Cultivate relationships with current and new customers to enhance our reputation.Assist customers with placing orders, tracking shipments, and processing returns.Address and resolve customer complaints and issues.Maintain a thorough understanding of products and services.Document customer interactions and transactions accurately.Collaborate with other departments to meet customer needs and improve service.Assist sales team with new customer setup.Essential SkillsProficiency in data entry and order entry.Strong customer service and support skills.Experience with CRM software.Competency in Excel data entry.Additional Skills & QualificationsHigh school diploma or equivalent; additional education or training in customer service is a plus.Previous experience in customer service.Effective communication and interpersonal skills.Ability to handle stressful situations with patience.Experience using customer service software and tools.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team.Work Environment
The work environment is collaborative and supportive, emphasizing teamwork to ensure customer satisfaction. You will have access to modern technology, including CRM software and data entry tools, to facilitate your daily tasks. Dress code is professional, aligning with our company values and customer-facing role.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ronkonkoma,NY.
Application Deadline
This position is anticipated to close on Sep 9, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read LessPay and Benefits
The pay range for this position is $30.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Sep 3, 2025.
About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Read Less