BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION
Chattanooga, TN On-site
ABOUT THE POSITION
The Service Agreements Administrator plays a critical role in supporting the delivery and growth of Signal, Smart Services and other Digital offerings by ensuring service agreements are accurate, current, and clearly defined throughout the customer lifecycle. This role owns the administration of service level agreements within the CRM, maintaining precise alignment between service coverage, customer, and assets. By providing clear visibility into agreement status and service entitlements, this position enables teams across the organization to deliver consistently, plan effectively, and scale with confidence. The role works cross-functionally with Digital, Parts, Service, and Finance and serves as a trusted system owner for service agreement data.
DELIVERABLES & RESPONSIBILITIES
* Maintain accurate service agreement records in the CRM, including customer, asset, and agreement alignment
* Track and manage service agreement status across multiple offerings
* Ensure CRM data integrity for service entitlements to support consistent service delivery and internal reporting
* Administer onboarding of new customers, assets, and service agreements
* Coordinate with Digital, Sales, Parts, Service, and Finance to resolve discrepancies related to service agreements
* Monitor upcoming agreement expirations and provide timely visibility to appropriate stakeholders
* Support audits, reviews, and continuous improvement initiatives related to service agreements and CRM processes
* Contribute to the development and documentation of standard processes for service agreement administration
TO BE SUCCESSFUL IN THIS ROLE, YOUR EXPERIENCE AND COMPETENCIES ARE
* Minimum of 1-2 years of relevant experience working in an administrative, operations, or systems-based role involving customer, asset, service, or agreement data
* Experience using Microsoft Dynamics CRM or enterprise business system to maintain accurate and up-to-date records
* Familiarity with service agreements, contracts, or service level commitments, including lifecycle status tracking
* Strong attention to detail with a demonstrated ability to maintain high data accuracy and consistency
* Ability to manage structured data sets involving customers, assets, and services across multiple offerings
* Comfortable working cross-functionally with teams from across the organization
* Clear written and verbal communication skills, with the ability to explain service agreement status to internal and external stakeholders
* Strong organizational skills and the ability to manage multiple priorities in a structured, process-driven environment
* Willingness to follow established processes while identifying opportunities for continuous improvement
* Proficiency with Microsoft 365 tools (Excel, Teams, Outlook); experience learning new systems and platforms
Supervisor and Leadership Expectations
* This role will not have supervisory or managerial responsibilities.
* This role will not have program management responsibilities.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
* Continuous devotion to meeting the needs of our customers
* Honesty and integrity in all aspects of business
* Respect for all individuals
* Preserving entrepreneurial spirit and innovation
* Safety, quality and productivity as means to ensure success
Travel Requirements
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