Job DescriptionJob DescriptionBenefits:
401(k) matchingFlexible schedulePaid time offTraining & development
Full job description
Designated Manager 245D Programs
Location: Columbia Heights, MN (with regular travel to residential and community-based sites)
Classification: Full-Time
Pay: $25/hourly
PTO: 1 hour for every 30 hours worked
401K with 3% match
Position Summary
The Designated Manager 245D Programs provides overall oversight and accountability for one of MNCCSs 245D-licensed services. This role ensures that services are delivered in a person-centered, rights-respecting, and culturally responsive manner, while maintaining full compliance with Minnesota Department of Human Services (DHS) licensing requirements.
The Designated Manager partners closely with Designated Coordinators, supervisors, and Direct Support Professionals (DSPs) to strengthen service quality, build staff competency, and ensure individuals receive consistent, meaningful, and safe supports. This position balances regulatory compliance, staff coaching, and quality improvement, and serves as a key leader in incident oversight, corrective action, and continuous program improvement.
Key Responsibilities
Person-Centered Program Leadership
Ensure services are planned and delivered in alignment with each individuals assessed needs, preferences, goals, and cultural considerationsPromote and protect individual rights in accordance with Minnesota Statutes 245D.04Monitor service quality and satisfaction of individuals served, legal representatives, case managers, and other stakeholdersEnsure dignity, choice, privacy, and self-determination are embedded in daily service deliveryCoaching, Supervision & Staff Development
Provide coaching, guidance, and performance support to DSPs and front-line supervisorsEnsure staff receive effective orientation, training, and ongoing competency development in accordance with 245D.09Support supervisors in building strong, accountable, and person-centered teamsAddress performance concerns through coaching, corrective action, and progressive discipline as needed
Program Oversight & Regulatory Compliance
Ensure programs operate in full compliance with Minnesota Statutes Chapter 245A and 245D, including license terms, conditions, and variancesMaintain up-to-date knowledge of DHS regulations, licensing guidance, and best practicesConduct internal reviews and audits of program operations, staff training, and documentationServe as a point of contact during DHS licensing reviews, inspections, and corrective action processesIncident & Emergency Oversight
Review and oversee incidents, emergencies, and reports to ensure safety, accountability, and learningEnsure incident reporting and follow-up comply with 245D.11 and 245A.65Coordinate corrective actions, retraining, or system improvements resulting from incidentsParticipate in or support after-hours or on-call response related to incidents or emergencies, as neededQuality Improvement & Corrective Action
Use data, incident trends, audits, and stakeholder feedback to identify service gaps and improvement opportunitiesDevelop, implement, and monitor corrective action plans in response to licensing findings or internal reviewsTrack outcomes to ensure sustained compliance and service improvement over time
Minimum Qualifications
Candidates must meet one (1) of the following education and experience combinations:
Bachelors degree in human services, health, education, or a related field, AND at least 1 year of full-time direct care experienceAssociates degree in a related field AND at least 2 years of full-time direct care experienceDiploma in a related field AND at least 3 years of full-time direct care experience
Required Experience & Skills
Minimum of 3 years of supervisory-level experience in programs serving persons with disabilities or adults aged 65+Strong working knowledge of Minnesota HCBS licensing requirements, including Chapters 245A, 245D, and 245D.09Demonstrated strength in coaching, mentoring, and supporting DSPs and supervisorsAbility to balance regulatory compliance with person-centered practiceStrong communication and collaboration skills with staff, individuals served, families, case managers, licensors, and healthcare partnersProven ability to lead corrective action, quality improvement initiatives, and culture change
Working Conditions
MondayFriday, primarily in-office, with regular visits to residential and community-based service locationsFrequent collaboration with DSPs, supervisors, families, case managers, DHS licensors, and healthcare professionalsOccasional evening, weekend, or on-call responsibilities related to incidents or emergencies.Completing client intakes, 45-day meetings, 60-day reviews, 6-month reviews and Annual reviews.
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