Introduction
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region.
Role and Responsibilities
The EUV System Lead will report to the EUV Operations Planning and Prep manager and be responsible for SD and USD execution progress and reporting while being the local EMO PL for USD/XLD events. The ownership and focus while handling all resources and constraints will support us to be able to meet ASML and customer business targets.
This position (combination of execution coordinator and escalation lead) will play a pivotal role in the daily operations, liaising between the fab team, Tech support along with the customer on driving the overall dynamic plan for the EUV fleet. This job offers high visibility and puts in close contact with the customer on a daily basis. This role requires a general EUV system knowledge
Main responsibilities:
Maintain overview of the EUV fleet status and main contact point for operational status of the site.
Interface with the customer on the machine health & performance, Unscheduled/Scheduled Downs status and work planning related to your machines
Drive progress of SD(scheduled downs) and USD (un-scheduled downs) actions by staying aware of all constrains and recourses, while keeping all internal and external stakeholders aligned.
In case of Unscheduled downs, work with ASML team to recover the system ASAP and together with the customer, explore the possibilities of pulling in planned work and act as the local EMO PL.
Interface with Fab team and Tech support on operations, planning and prep.
Work with the tech support team to drive customer priorities on technical issues.
Leading or participating in continuous improvement projects towards getting the operations Lean and cost effective.
Maintaining machine Key Performance Indices (KPIs) and planning course-correcting actions
Education and Experience
BS degree in engineering or equivalent combination of education, skills and experience will be accepted
Minimum of 3 years of relevant experience and/or technical EUV system knowledge focused on execution and troubleshooting is preferred.
Minimum of 1 year project coordinating experience preferred
Skills
Ability to motivate, drive, steer and influence without power at all levels of the organization.
Ability to thrive in a very dynamic (ever-changing plans from the customer) and high pace environment.
Keep a helicopter view and able to act on available information and provide options to the customer.
Ability to think on your feet and make decisions with the best interests of customer and ASML in mind.
Clear and effective communication skills required.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Open for cultural differences and able to work with a site of different cultures and WOW.
Must take ownership in driving for solutions and ensures escalations take place.
Other Information
Position requires work in a 24/7 team and will work night shift on a compressed work week schedule (12 hour shifts).
Position requires limited travel (including training).
Must be willing to work flexible to meet the business needs.
Valid driver's license and passport required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
The employee is occasionally required to move around the campus.
The employee may occasionally lift and/or move up to 20 pounds.
The environment generally is moderate in temperature and noise level.
Must be able to read and interpret data, information, and documents.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Read Less
