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Ashley Furniture
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  • Customer Experience Supervisor  

    - Tampa
    The Customer Experience Supervisor is responsible for the day-to-day o... Read More
    The Customer Experience Supervisor is responsible for the day-to-day operation of the Customer Experience team. This position will provide direction and support to fully service our customers, establish and maintain Key Process Measures for the Customer Experience Department, and develop a productive work environment with clear and precise guidelines/standard operating procedures. Job Functions * Manage the day-to-day operations of the Customer Experience team to ensure excellent customer service and satisfaction, adherence to standard operating procedures, and high-efficiency completion of tasks. * Drive change and encourage growth by providing guidance and support to employees; aid employees with difficult customers and situations by coaching them and demonstrating effective and professional communication with internal and external customers at all times. * Manage proper staffing levels to ensure coverage for work completion and availability for customers. * Make decisions and solve problems by analyzing information and evaluating results to optimize customer service and satisfaction. * Collaborate with the IT department on current system functionality as well as system improvements. * Work with Customer Experience Supervisors to develop and manage key process measures within each area of responsibility. * Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc. * Coordinate and manage the work of employees by directing members of the team to meet the area's goals. Audit regularly to ensure standard operating procedures are being adhered to. * Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities. * Audit, maintain and ensure employee time-keeping and absentee records are accurate. * Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities. * Demonstrate the Company's Core and Growth Values in the performance of all job functions Secondary Job Functions * Professionally represent the department and the company in manner that works toward the building of positive relationships within the company as well as out in the community. * Continue personal growth and development and stay current on company and departmental policies and processes through departmental and company sponsored training, off-site opportunities and individually seeking out knowledge. * Assist with the development and maintenance of standard operating procedures. * Create, develop and manage a project to completion. * Assist with training and development for the company, dealer visits, district managers, regional managers, new Ashley management staff. * Maintain reliable attendance. * Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup. * Complete other assignments and special projects as requested. Qualifications Education: * Bachelor's degree in business management or related field, or equivalent work experience, Required Experience: * 3 years' experience in Customer Service, Supervision or a combination, Required Licenses or Certifications * None Knowledge, Skills and Abilities * Strong Customer Service Skills * Profound knowledge of product planning and customer service processes * Effective coaching, guiding and development skills * Demonstrate confidence to face leadership challenges * Strength in setting goals professionally and personally * Professional telephone etiquette * Provide effective leadership, promote teamwork and demonstrate the ability to * lead people to get results * Maintain a positive and professional attitude that motivates others and promotes * enthusiasm * Strong attention to detail * Excellent verbal and written communication skills * Excellent interpersonal skills * Effective time management and organizational skills * Work independently as well as in a team environment * Document management system * Analytical and problem-solving skills * Maintain confidentiality * Working knowledge of Continuous Improvement * Handle multiple projects simultaneously within established time constraints * Proficient computer skills, including experience with Microsoft Office Suite, and internet * Perform under strong demands in a fast-paced environment * Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect * Display empathy, understanding and patience with employees and external customers * Respond professionally in situations with difficult employee/vendor/customer issues or inquiries Schedule Expectations * Opportunity for Domestic Travel * Flexible and willing to work extended hours when necessary. Job Competencies * Building Talent * Communication * Customer Focus * Delegation & Empowerment * Driving for Results * Emotional Intelligence * Guiding Team Success Benefits We Offer * Health, Dental, Vision, Employee Assistance Program * Paid Vacation, Holidays, and Your Birthday off * Generous Employee Discount on home furnishings * Professional Development Opportunities * Ashley Wellness Centers (location specific) and Medical Tourism * Telehealth * 401(k) and Profit Sharing * Life Insurance Our Core Values * Honesty & Integrity * Passion, Drive, Discipline * Continuous Improvement/Operational Excellence * Dirty Fingernail * Growth Focused We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only. Read Less
  • Retail Sales Associate  

    - Athens
    We Don't Follow Trends, We Create Them. Make some serious Cash! For... Read More
    We Don't Follow Trends, We Create Them. Make some serious Cash! For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley: As a Sales Team Member, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment. What You'll Do: * Thrives in an environment that rewards for delivering world-class service and delighting our guests. * Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. * Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions * Address customer concerns independently whenever possible * Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists * Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks * Meet and exceed sales goals, align to KPI's and performance standards * Complete any additional tasks as assigned by management What You Bring: * Legally authorized to work in the US. * At least 18 years old * Ability to lift, tug, and pull 25 IBS with or without accommodation. * High school diploma or equivalent, preferred * 1 year customer service and/or sales experience, preferred * Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to * Conveys information in a way that inspires action * Gets excited by developing and sharing fresh ideas * Ability to work flexible hours, including weekends and holidays * Communicates information in a motivating manner that prompts action * Flourishes in an environment that values exceptional service and customer satisfaction * Maintain reliable attendance What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Retail Sales Associate  

    - Tucson
    We Don't Follow Trends, We Create Them. Make some serious Cash! For... Read More
    We Don't Follow Trends, We Create Them. Make some serious Cash! For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley: As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment. What You'll Do: * Thrives in an environment that rewards for delivering world-class service and delighting our guests. * Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. * Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions * Address customer concerns independently whenever possible * Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists * Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks * Meet and exceed sales goals, align to KPI's and performance standards * Complete any additional tasks as assigned by management What You Bring: * Legally authorized to work in the US. * At least 18 years old * Ability to lift, tug, and pull 25 IBS with or without accommodation. * High school diploma or equivalent, preferred * 1 year customer service and/or sales experience, preferred * Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to * Conveys information in a way that inspires action * Gets excited by developing and sharing fresh ideas * Ability to work flexible hours, including weekends and holidays * Communicates information in a motivating manner that prompts action * Flourishes in an environment that values exceptional service and customer satisfaction * Maintain reliable attendance What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time Off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Distribution Center Supervisor  

    - Houston
    We're Hiring: Distribution Center Operations Supervisor. Are you a na... Read More
    We're Hiring: Distribution Center Operations Supervisor. Are you a natural leader with a passion for optimizing warehouse operations? We're looking for a Distribution Center Operations Supervisor to oversee daily warehouse activities, drive process improvements, and ensure a safe, efficient, and productive work environment. What You'll Do: Lead and manage daily operations, including inventory, customer service, and safety compliance. Assign and delegate tasks to warehouse associates, ensuring smooth workflows. Analyze reports, develop strategies, and make data-driven decisions to optimize efficiency. Oversee employee scheduling and timekeeping to meet business needs. Develop and maintain standard operating procedures. Interview and evaluate candidates for associate positions. Monitor staffing levels and provide ongoing training and development. Promote a culture of high performance, teamwork, and continuous improvement. Ensure a safe working environment by addressing safety concerns proactively. Collaborate with internal teams and third-party carriers to enhance operations. Qualifications: Education & Experience: High school diploma or equivalent required; associate or bachelor's degree in logistics, supply chain management, or business preferred. 3+ years of experience in warehouse/distribution center operations, with at least 1 year in a supervisory or leadership role. Skills & Knowledge: Strong leadership and problem-solving skills. Knowledge of warehouse management systems (WMS) and enterprise resource planning (ERP) software. Experience with OSHA safety regulations and compliance. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Forklift certification or experience operating warehouse equipment is a plus. Familiarity with Lean, Six Sigma, or other continuous improvement methodologies is a plus. Work Environment & Physical Requirements: Ability to work in a fast-paced, high-volume warehouse setting. Comfortable standing, walking, lifting (up to 50 lbs.), and operating warehouse equipment as needed. Flexibility to work different shifts, weekends, and overtime as business needs require. Who We Are At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley! Benefits We Offer Health, Dental, Vision, and Employee Assistance Program Paid Vacation, Holidays, and Your Birthday off Generous Employee Discount on home furnishings Professional Development Opportunities Ashley Wellness Centers (location specific) and Medical Tourism Telehealth 401(k) and Profit Sharing Life Insurance Our Core Values Honesty & Integrity Without hesitation, uses candor and is direct in communication Is tough-minded in working in and meeting the demands of reality Always tells the truth and follows through on commitments Passion, Drive, Discipline Enjoys working hard and pursues work with energy, drive, and willpower to finish Is disciplined in developing consistency into work processes Is focused and relentless in achieving goals Continuous Improvement/Operational Excellence Fights to take costs and waste out of the system Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious Dirty Fingernail Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning…asking the 5 "Whys" Growth Focused Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs Is competitive by studying the competition and is aggressive in looking for ways to beat them Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only. Read Less
  • Retail Sales Associate  

    - Ocala
    We Don't Follow Trends, We Create Them. Make some serious Cash! For... Read More
    We Don't Follow Trends, We Create Them. Make some serious Cash! For over 80 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley: As a Retail Sales Associate, transform store guests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment. What You'll Do: * Thrives in an environment that rewards for delivering world-class service and delighting our guests. * Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. * Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions * Address customer concerns independently whenever possible * Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists * Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks * Meet and exceed sales goals, align to KPI's and performance standards * Complete any additional tasks as assigned by management What You Bring: * Legally authorized to work in the US. * At least 18 years old * Ability to lift, tug, and pull 25 IBS with or without accommodation. * High school diploma or equivalent, preferred * 1 year customer service and/or sales experience, preferred * Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to * Conveys information in a way that inspires action * Gets excited by developing and sharing fresh ideas * Ability to work flexible hours, including weekends and holidays * Communicates information in a motivating manner that prompts action * Flourishes in an environment that values exceptional service and customer satisfaction * Maintain reliable attendance What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Warehouse Associate  

    - Lathrop
    Warehouse Associate We are hiring immediately for full time Warehouse... Read More
    Warehouse Associate We are hiring immediately for full time Warehouse Associates to load and unload products by hand and with the assistance of forklift and other powered vehicles from trailers and containers storage locations in our fast-paced Distribution & Fulfillment Center. At Ashley, you'll have independence in your work and shifts that align with your needs. Our ideal candidate is reliable and enjoys a physically active warehouse environment. You'll be working independently but as part of a large, motivated and high achieving team moving large product in a dynamic distribution center setting. The work is fast paced and self-driven allowing for a high level of independence throughout the day. What you'll do as a Warehouse Team Member: * Transfer materials within the Warehouse facility as needed. * You will frequently transport loads of up to 100 pounds and occasionally manipulate up to 250 pounds. * Operate Forklifts or other powered vehicles in a safe and appropriate manner. * Make safety for yourself and your co-workers a top priority at all times. What skills you will need: * Ability to learn our basic computer and warehouse / distribution center scanning systems. * You are able to obtain a valid, company-issued Forklift or Powered Industrial Vehicles license where required. * You have basic counting, math and measurement skills. * You can read, write, and comprehend the meaning of basic communications. * Ability to reliably work a defined full time schedule Exclusive benefits built for you. * Very competitive pay * Medical and dental insurance * 401K retirement plan * Paid vacation * Great opportunities for career growth * Furniture Discounts Compensation: This position pays an hourly rate of $18.00-$19.00 Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave. Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Customer Care Agent  

    - New Braunfels
    For over 75 years, Ashley Furniture has been the largest home furnishi... Read More
    For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. What You'll Do Delivery Recovery & Issue Resolution * Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route. * Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues. * Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions. * Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries. * Track recovery requests accurately across various RFC-specific systems and databases. * Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. * VIP & Escalation Support * Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution. * Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases. * Process recovery requests strictly within established response time windows to minimize customer wait times. * Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions. * Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). * Cross-Functional Operations & Multi-Channel Support * Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols effectively when issues exceed standard resolution parameters. * Maintain a proactive service model focused on issue prevention rather than just reaction. * Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers. * Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store & Customer Partnership * Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention. * Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred. * Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through. * Complete any additional tasks or special projects assigned by management to support operational goals. * Complete any additional tasks assigned by management. What You Bring * Legally authorized to work in the US * At least 18 years old * 1-2 years' experience in fast-paced environments, bilingual preferred * Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset * Strong problem-solving skills, attention to detail while working in a fast-paced environment * Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Maintain reliable attendance * Thrive in a team environment What's In It for You When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time Off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Come join the Ashley Family! With our customer base continuously growi... Read More
    Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success. What You'll Do * Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications. * Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. * Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems. * Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision. * Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution. * Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork. * Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards. * Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations. * Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately. * Complete any additional tasks as assigned by management What You Bring * Legally authorized to work in the US. * At least 18 years old * High school diploma or equivalent * Knowledgeable Microsoft Office Suite and system transactions * 1 year of customer service, office, and/or administrative experience, preferred * Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts * Maintain reliable attendance * Thrive in a team environment What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Customer Care Agent  

    - Saint Louis
    For over 75 years, Ashley Furniture has been the largest home furnishi... Read More
    For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. What You'll Do Delivery Recovery & Issue Resolution * Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route. * Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues. * Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions. * Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries. * Track recovery requests accurately across various RFC-specific systems and databases. * Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process. * VIP & Escalation Support * Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution. * Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases. * Process recovery requests strictly within established response time windows to minimize customer wait times. * Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions. * Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs). * Cross-Functional Operations & Multi-Channel Support * Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols effectively when issues exceed standard resolution parameters. * Maintain a proactive service model focused on issue prevention rather than just reaction. * Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers. * Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store & Customer Partnership * Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention. * Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred. * Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through. * Complete any additional tasks or special projects assigned by management to support operational goals. * Complete any additional tasks assigned by management. What You Bring * Legally authorized to work in the US * At least 18 years old * 1-2 years' experience in fast-paced environments, bilingual preferred * Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset * Strong problem-solving skills, attention to detail while working in a fast-paced environment * Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Maintain reliable attendance * Thrive in a team environment What's In It for You When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time Off Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility Read Less
  • Maintenance Technician  

    - Phoenix
    Summary A Maintenance Technician is responsible for keeping a facilit... Read More
    Summary A Maintenance Technician is responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen. A Maintenance Technician will usually be required to perform a wide range of repair tasks around the facility. Primary Job Functions This section describes the primary /essential responsibilities that this job performs. * Performing routine maintenance around the building such as fixing structural damage * Maintaining the building HVAC equipment in order to keep climate control in the facility functioning properly * Applying preventative measures to the building to reduce the risk of future problems * Fixing potential safety hazards to avoid injuries * Fabrication, welding, electrical, plumbing, * Understanding recycling principals * Operate various PIV sit-down center Ryder * Demonstrate the Company's Core and Growth Values in the performance of all job functions. * Follow all OSHA and Company established safety rules and Follow procedures. Secondary Job Functions This section describes the secondary responsibilities that this job performs. * Maintain reliable attendance. * Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup. * Complete other assignments and special projects as requested. Job Qualifications Education: * High School, Diploma or equivalent Experience: * 3+ Years Maintenance experience Knowledge, Skills and Abilities * Strong attention to detail * Excellent verbal and written communication skills * Excellent interpersonal skills * Effective time management and organizational skills * Work independently as well as in a team environment * Document management system * Analytical and problem-solving skills * Maintain confidentiality * Working knowledge of Continuous Improvement * Handle multiple projects simultaneously within established time constraints * Proficient computer skills, including experience with Microsoft Office Suite, and internet * Perform under strong demands in a fast-paced environment * Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect * Display empathy, understanding and patience with employees and external customers * Respond professionally in situations with difficult employee/vendor/customer issues or inquiries What's In It for You: When you join us, you are eligible to participate in our comprehensive benefits programs, which include: * Extended health, dental benefits, and vision insurance * Employee Discount from 10% - 30% * Life/Disability Insurance * Flex Spending Account * 401K * Paid Time Off & Holidays * Paid Birthday * Weekly Pay Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany