POSITION DESCRIPTION:
The Senior Loan Servicing Operations Support Analyst is a senior individual contributor and control owner responsible for administration and product support of semi complex to complex analytical, research, and operational functions supporting the Bank’s Commercial, Residential, and Consumer loan portfolios while minimizing operational, financial, compliance, and reputational risk.
This role requires advanced knowledge of loan servicing operations, loan accounting, and applicable regulations, and provides leadership in strengthening internal controls, monitoring exception conditions, and driving process improvements.
In addition to complex servicing support, this role provides enhanced oversight for:
Investor reporting/remittance and custodial reconciliationGeneral Ledger (GL) oversight and servicing to GL reconciliation Escrow oversight controls (timeliness, escalation, and exception management for tax/insurance escrow administration performed by servicing staff) Collateral management oversight to ensure lien perfection, payoffs/releases completion, and a portfolio free of aged collateral exceptionsThe Senior Analyst serves as an escalation point and mentor to Analyst I/II team members and partners closely with Accounting/Finance, Compliance, Audit, Legal/Recording, and vendors to ensure processes are executed accurately, timely, and within established control standards.
GENERAL DESCRIPTION OF DUTIES:
Investor Reporting, Remittance & Custodial Oversight
Accountable for accurate and timely investor reporting for all investor loans, including correct investor loan system set‑up and ongoing data integrityEnsures accurate and timely remittance of monthly payments to investors and oversees reconciliation of custodial accounts, researching and resolving variancesEstablishes monitoring controls (checklists, exception reporting, and aging) to identify reporting/remittance failures early and drive timely remediationServes as primary escalation point for investor exceptions, disputes, and audit inquiries; coordinates corrective actions with servicing staff and internal partnersGeneral Ledger & Financial Reconciliation Oversight
Performs/oversees daily portfolio balancing and reconciliation of loan trial balance activity to the General Ledger, including review of “in process” accounts and exception itemsPerforms/oversees GL impacting loan servicing transactions (e.g., monetary/GL transactions associated with new loan setup, payments, and FASB processing) and ensures appropriate controls and documentation are maintainedTimely investor reporting/remittance and clean GL reconciliations with documented root cause and remediation for exceptionsActs as the Loan Servicing GL control owner, ensuring integrity between the servicing core system, sub‑ledgers, and the General LedgerPartners with Accounting/Finance on: Loan balances, accruals, and interest recognitionCharge offs, recoveries, write-downs, and FASB processingEscrow, custodial, and clearing accountsLeads root cause analysis for reconciling items; escalates systemic issues, tracks remediation, and confirms sustained resolution through control testingEscrow Oversight (Controls, Timeliness, Escalation)
Ensures compliance with RESPA requirements as they pertain to Initial and Annual Escrow Statements and overall escrow administration controlsOversees controls supporting the collection of bills and disbursement of funds from escrow/GL accounts related to real estate taxes and insurance premiums, including monitoring of timeliness and exception handlingEstablishes and maintains an escrow exception monitoring framework, including (at minimum):aged escrow disbursements / unpaid billsmissing invoices/bills and suspense itemsescrow shortages/overages requiring actionForced place/insurance escrow exception conditionssystem update lag (when work is performed but not updated in core)No aged escrow exceptions beyond defined thresholds; documented escalation and resolution trackingProvides secondary review and escalation governance to ensure escrow/insurance updates performed by staff are processed timely and corrected when exceptions are identified (including documented escalation paths and follow through) Partners with Accounting/Finance to validate escrow/custodial balances and related GL accounts; ensures reconciliation standards and documentation are maintained for audit/exam readinessCollateral Management oversight (Portfolio Cleanliness & Exception Governance)
Oversees tracking and monitoring of collateral documentation to ensure final loan documentation is received and exceptions are resolved (e.g., recorded documents, insurance evidence when collateral related, pledged collateral documentation)Provides portfolio oversight for lien perfection controls, including UCC filing tracking to prevent lapses and ensure timely continuation actionsEstablishes and maintains aged collateral exception reporting (e.g., unreleased liens, pending satisfactions, missing recorded assignments, outstanding documentation, unreconciled collateral tracking items) with clear ownership, due dates, and escalation rulesPerforms secondary review/quality control of payoff and release activity to confirm: payoff posting accuracy and payoff statement alignment (as applicable)lien release/satisfaction initiation within required timeframesrelease recording/filing completion and evidence retentionexceptions escalated and remediated to closureportfolio remains free of aged lien release/satisfaction exceptions beyond threshold; documented exception aging and remediation evidenceCoordinates with Legal/Recording, vendors, and internal stakeholders to resolve complex or aged collateral exceptions and reduce portfolio risk
Advanced Servicing, Quality Control & Complex Maintenance
Works as a key member of the Loan Servicing Team responsible for complex servicing support across boarding/new loan set‑up review, maintenance review, participation loans, construction loans, paid loans, and document retention accuracyConducts/oversees post closing audit to verify accurate new loan setup and that loans closed in accordance with policy and stipulationsSupports participation loan processing, balancing, and monitoring for bought and sold participation loans Reviews adjustable rate change controls (rate index monitoring, change validation, notice/report review) to ensure sound quality control practices are effective Reviews billing statements for accuracy and compliance with applicable CFPB/Dodd Frank servicing requirementsSupports complex loan modifications: document review, fee collection validation, and core system updates based on executed documents and interpretationOperational Risk Management & Control Environment
Maintains internal operational and financial controls and ensures they meet Bank standards; identifies opportunities to enhance controls and reduce risk Continually assesses front Toback key process controls that mitigate operational risk; recommends enhancements to management and supports implementationLeads/coordinates responses to audit and examination requests, including compilation, review, and submission of required documentation and evidence of controlsLeadership, Mentorship & Escalation Support
Serves as a departmental escalation point for complex issues, customer complaints, and systemic exceptions requiring advanced research and resolution Shares knowledge of processes and systems with other analysts; supports training and knowledge transfer to reduce key‑person dependencyProvides guidance and operational support to Analyst I/II team members and assists management with Realtime performance insights and control healthProcess Improvement & Project Management
Utilizes project management skills to lead departmental initiatives implementing new processes, streamlining procedures, and ensuring milestone tracking and execution excellence Serves as a process owner or subject matter expert for system enhancements, core upgrades, parameter review, and UAT testing (including coordination across stakeholders) Maintains awareness of trends and innovations in loan servicing technology, procedures, and compliance issuesDevelops metrics, dashboards, and management reporting to support transparency and decision-makingOther Requirements:
Builds productive relationships with internal and external stakeholders to ensure efficiency, compliance, service quality, and cost managementDemonstrates excellent verbal and written communication skills; can create influential documents and facilitate discussions across audiencesAble to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills, including:information/data handlingcommunication/collaborationdigital identity/safetytechnical proficiency with Bank systems; andawareness/interest in new technology and innovationAttends Compliance/Regulatory webinars for a full understanding of Lending Regulation and Compliance RequirementsRepresents the interests of the Bank by providing leadership to and/or participating in various community and civic activitiesKEY QUALIFICATIONS:
Expert knowledge of loan servicing operations, including investor reporting, remittance, and loan accounting Strong understanding of servicing to General Ledger integration, reconciliation, and financial controls Proven ability to analyze complex issues, identify root causes, and implement sustainable corrective actions Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical stakeholders Demonstrated leadership and influence without direct-people management responsibility Critical and strategic thinker with strong attention to detail and sound professional judgmentHigh degree of accuracy, accountability, and ownership over work products and outcomesStrong organizational, problem-solving, and decision-making skills; able to work independently in a high activity environmentDemonstrated commitment to accuracy, accountability, effective client service, and strong cross functional partnershipFUNCTION SUPERVISED: None
LIST OF POSITIONS SUPERVISED: None
EDUCATION REQUIRED: Bachelor’s degree in Finance, Accounting, Business, or equivalent work experience.
EXPERIENCE REQUIRED:
7–10 years of similar or related experience5+ years in advanced servicing, investor reporting, accounting, or reconciliation functions preferredAdvanced proficiency with Microsoft Office (Excel, Word, Outlook); reporting tools and Adobe Acrobat experience a plusMANAGERIAL RESPONSIBILITY:
No direct supervisory responsibility Serves as a senior individual contributor and functional leadDigital Literacy:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching learning and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and research*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
POSITION DESCRIPTION:
Responsible for all processes relating to providing administrative support to the Commercial Credit and Closing Department. Performs a variety of duties related to the processing, closing, post-closing, and maintenance of commercial loans, including the more complex loans such as SWAPS and Participations. Responsible for training and ongoing mentoring of Commercial Loan Administrators. Interaction with other departments such as Loan Servicing, Accounting, Credit, as well as outside Attorneys.
Responsible for performing reviews of commercial loan closing documents, pre- and post-closing, to ensure accuracy and completeness in accordance with the loan approval terms, conditions and requirements.Review compliance data for all approved loans to ensure accuracy and completeness to include but not limited to credit reports, flood determinations, EDR reports, appraisals, UCC filings, etc.Complete assigned administrative duties related to due diligence items prior to loan approval in support of commercial lenders and credit analystsQuality control of loan approvals to ensure conditions and covenants outlined within credit memos are appropriately defined and documented in closing documentsAssist with the collection and filing of annual financial statement requirements via emails generated by Sageworks to customers. Monthly reconciliation and maintenance of commercial suspense general ledger for reporting to the accounting department.Monitoring of Adverse Action applications including updating and recording of pertinent information to tracking logs and preparation of customer notifications. Preparation of accurate commitment letters for approved commercial loans, gather all pre-closing conditions and other required checklist items including, but not limited to, CRA, beneficial ownership forms, CIP, flood determination, etc. Review and approve attorney-prepared commitment letters for accuracy of terms, dates, etc.Direct and coordinate preparation of all commercial loan documents, including NCDC loans. Recognize the appropriate documents for each type of loan and obtain any missing/incomplete documents prior to closing.Preparation of in-house loan closing documentation (typically small loans) including legal and supplemental Bank documents and calculation of all fees due (i.e., interest, escrow payoffs, etc.) and final funding amount.Preparation of supplemental Bank documents for all attorney loan closings including compliance documentation, closing instructions and calculations of all fees due (i.e., interest, escrow, payoffs, etc.) and final funding amount.Prepare, process, and monitor loan modification requests. Responsibilities include preparation of in-house modification documents, interaction with the attorney for attorney-prepared modifications, assure required compliance has been met, review of all documents prior to signing for accuracy and completeness. Additionally, upon execution of documents, ensure that appropriate fees are collected and that documents are complete and accurate. Prepare management reports as directed.Funding of all commercial loans including the OFAC check of all parties, wire preparation, wire entry and funding notification.Post-closing of all commercial loan files to include review of executed documents and compliance requirements to provide a complete and error free loan package to Loan Servicing for booking.Review and confirm adequate and appropriate Hazard, Flood, Builders Risk and/or Liability Insurance is in force prior to closing.Responsible for the process of ensuring that all loan files are retained up to Bank standards for completeness and neatness in Sageworks and Synergy.Process Express Loan applications.Prepare HMDA/CRA data for transmission into NContracts. Assist with preparation of Impaired Loan analysis (order appraisals, research insurance and taxes).Assist with identifying “shelf” loans on an annual basis.Assist with providing all necessary documentation for audits and exams.Key competencies include research, analytical and critical thinking skills, planning and organizing, information monitoring, strong communication skills, stress tolerance, attention to detail, accuracy, and confidentiality. Able to work independently, with minimal supervision.Complete all required compliance training.Perform other duties as required.DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching, learning and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and researchBASIC KNOWLEDGE & TRAINING REQUIRED FOR MAXIMUM PROFICIENCY: A concise understanding of commercial loan products and compliance requirements along with knowledge of commercial loan documentation, commercial loan servicing and/or related areas. Attention to detail is a critical component of this position. Computer proficiency in a Windows based environment and knowledge of MS Word, Excel, and Outlook. Excellent verbal and written communication skills are a must.
EXPERIENCE: Five to eight years of similar or related experience, with a minimum of three years’ experience in the review of commercial loan documentation, commercial servicing and related areas. Superior customer service skills are required. Legal/Paralegal experience desired.
EDUCATION: (1) A bachelor’s degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree. A minimum of three years of experience in the review of commercial loan documentation, commercial servicing and related areas required.
MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibility but will serve as a mentor and resource for peers.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V
Read LessPOSITION DESCRIPTION:
The Senior Credit Analyst provides support to commercial lenders through detailed financial/credit analysis, perform research on industry trends, train, and mentor less experienced analysts, independently underwrite loan requests with primary focus on large and/or complex borrowing relationships, and prepare internal reports.
GENERAL DESCRIPTION OF DUTIES:
Analyze financial information of prospective and existing borrowers and, if credit-worthy, underwrite loans in conformance with Loan Policy primarily for large and/or complex borrowing relationships and to generally be completed, with accuracy and detail, within 5 active working days, requiring minimal guidance.Work directly with Commercial Lending Officers to obtain all necessary information needed to underwrite loan requests.Prepare spread sheets, analyze financial information, and develop cash flows of prospective and existing borrowers. Prepare loan offering memoranda, analyzing financial, collateral, cash flow and other appropriate information of prospective borrower’s and guarantors, assessing credit risk, if credit-worthy, underwriting in conformance with Loan Policy and present loan requests to appropriate loan authority level. Performs analyses on perspective vendors of the Bank, on an annual basis when appropriate, and on request.Provide leadership, training, and coaching to Credit Analyst team and back up support for the department Manager.Assists in the collection of all pertinent information on commercial borrowers to ensure continued financial capacity and adherence to loan covenants.Assists in maintaining an accurate record of financial information for each commercial borrower.Maintains commercial credit files to ensure the adequacy of loan documents and supporting information.Assist in determining the scope of the commercial loan portfolio review, which is performed by an outside loan review firm. Act as liaison with outside firm in providing requested financial and other information and updates. On a limited basis, calls on prospective borrowers within the Bank’s market area to introduce information about the Bank’s lending programs and determine credit needs of the prospect. On a limited basis, along with respective Commercial Lender, attend meetings with prospective and existing clients to obtain appropriate information regarding the Borrower.Maintains a presence in local Chambers of Commerce and other civic or business-related organizations to maintain awareness of business lending opportunities.Order and review environmental initial screenings. Participate in Management Loan Committee meetings as needed.Support the Commercial Credit Manager and/or Team Lead with the training and development of new team members, as well as trainees.In consultation with the CLO and Credit Management, prepare required reporting for Management Loan Committee and Board of Trustees as required.Prepare high quality credit presentations with minimal rewrites and conducts accurate credit analysis on all projects assigned.Perform other duties as required.Completes all required compliance training as assigned in a timely manner.LEADERSHIP PHILOSOPHY:
Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goalsDIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
BASIC KNOWLEDGE, SKILLS & TRAINING REQUIRED FOR MAXIMUM PROFICIENCY:
A bachelor’s degree, with an emphasis in business, finance or accounting with supplemental banking education/formal credit training. Good financial analytical abilities. Proficiency in WORD, EXCEL and other MS OFFICE applications required. Familiarity with automated underwriting systems is a benefit.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
EXPERIENCE REQUIRED: 4+ years of related commercial underwriting experience. Knowledge of financial statement fundamentals, accounting concepts, and industry trends and practices required.
EDUCATION: A bachelor’s degree is required preferably in business or finance with ancillary banking education preferred.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read LessPOSITION DESCRIPTION:
The Courier & Operations Support Specialist is responsible for the secure and timely transport of mail, documents, supplies, and branding materials between branch locations, corporate offices, external vendors and mail delivery channels including, but not limited to, USPS, UPS and FedEx.
The courier ensures efficient daily delivery operations, while maintaining a high standard of organization, communication and reliability and leveraging technology to manage ticketing and fulfillment requests. A company vehicle is provided for all work-related travel. The ideal candidate is dependable, detail-oriented and comfortable working independently in a fast-paced, service-oriented environment.
GENERAL DESCRIPTION OF DUTIES:
KEY RESPONSIBILITIES:
Safely and efficiently transport interoffice mail, documents, supplies and branding materials between branches, headquarters, external mail services, vendors and other designated locations; Collect and deliver daily postal mail to and from the USPS/Fed Ex/UPSOrganize daily delivery routes to ensure timely serviceEnsure secure handling and confidentiality of all materials in transit, including sensitive or confidential documentsCommunicate effectively with internal departments to coordinate delivery schedules and respond to service requests, using Jira as a ticketing and fulfillment platformPerform basic inventory checks; place requests, distribute and restock office supplies and consumables across all locations, tracking inventory as neededSupport marketing initiatives by transporting signage, promotional materials and other assets as neededOrganize, sort, and distribute daily incoming mailOrganize and prepare outgoing mail for delivery (mail machine, certified letters, FedEx/UPS overnight mail)Scan and process client deposits received by mailProcess client service events that relate to printing and mailing documentationUpdate insufficient address information in the system core when there is returned mailOperate the company-provided vehicle in a safe, lawful, and courteous mannerMaintain cleanliness and report maintenance needs of the assigned company vehicleMaintain accurate records of delivery activity and vehicle mileage as requiredSupport other Facilities or Operations tasks as assignedAdapt schedule to accommodate bank holidays, special projects and urgent delivery needsWORKING CONDITIONS:
Daily work-related travel using a company-provided vehicleRegular lifting, bending, walking, and carrying of itemsPrimarily independent, with routine check-ins and coordination with the Operations teamIndoor and outdoor work environments, including office buildings, vendor sites and mail facilitiesFlexibility required to support alternate days due to holidays or special projectsWORK SCHEDULE: Full-time, approximately 37.5 hours per week (e.g., 37.5 hours/week), daily mail and other duties Monday-Friday, courier service on Tuesday and Thursday (5–6-hour round trip), with flexibility to support alternate days/times as needed for holidays, special projects or events.
DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.
Information, data, and contentTeaching, learning, and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and researchQUALIFICATIONS:
Valid driver’s license and clean driving record (required)High school diploma or equivalentAbility to lift and carry items up to 40 poundsStrong time management, reliability, and attention to detailExcellent communication and interpersonal skillsSelf-motivated and able to work independently with minimal supervisionFamiliarity with local roads and routes preferredComfortable using technology platforms (e.g., Jira, mobile apps) for task tracking and communicationEDUCATION REQUIRED: A high school education or GED
LEADERSHIP PHILOSOPHY:
Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goals*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to, business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read LessPosition Overview:
As part of the Retail Branch team, the Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank to expand and strengthen client relationships while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between branch locations as needed.
Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with clients, local businesses, and community organizations through in person and planned appointments.Open new accounts, including checking, savings, and other deposit accounts. Assist with account maintenance, such as updates, closures, and changes.Address Client inquiries and concerns in a timely and professional manner, involving Branch Management when applicable.Risk Management and Compliance:
Ensure compliance with all banking regulations, policies, and procedures.Implement effective risk management practices to safeguard the bank's assets and reputation.Follow internal controls and audit procedures to ensure the accuracy of financial transactions and prevent fraud.Performance Monitoring and Reporting:
Contribute to the overall operational efficiency and success of the branch.Utilizing CRM platform to capture client interactions to create opportunities for relationship building, process improvement, and operational efficiency.Perform other duties as assigned.Development and Training:
Work effectively with branch staff, management, and other departments to ensure a positive and seamless client experience.Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates. Participate in daily jumpstarts with staff, planning relevant topics to share and discuss.Digital Literacy:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching, learning, and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and researchDUTIES SUPERVISED: Branch Sales and Service, Branch Operations, Safe Deposit
POSITIONS SUPERVISED: N/A
EXPERIENCE: One to three years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.
EDUCATION: A high school education or GED. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.
PHYSICAL REQUIREMENTS: Must be able to stand for extended periods.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read LessPosition Overview:
As part of the Retail Branch team, the Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank to expand and strengthen client relationships while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between branch locations as needed.
Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with clients, local businesses, and community organizations through in person and planned appointments.Open new accounts, including checking, savings, and other deposit accounts. Assist with account maintenance, such as updates, closures, and changes.Address Client inquiries and concerns in a timely and professional manner, involving Branch Management when applicable.Risk Management and Compliance:
Ensure compliance with all banking regulations, policies, and procedures.Implement effective risk management practices to safeguard the bank's assets and reputation.Follow internal controls and audit procedures to ensure the accuracy of financial transactions and prevent fraud.Performance Monitoring and Reporting:
Contribute to the overall operational efficiency and success of the branch.Utilizing CRM platform to capture client interactions to create opportunities for relationship building, process improvement, and operational efficiency.Perform other duties as assigned.Development and Training:
Work effectively with branch staff, management, and other departments to ensure a positive and seamless client experience.Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates. Participate in daily jumpstarts with staff, planning relevant topics to share and discuss.Digital Literacy:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching, learning, and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and researchDUTIES SUPERVISED: Branch Sales and Service, Branch Operations, Safe Deposit
POSITIONS SUPERVISED: N/A
EXPERIENCE: One to three years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.
EDUCATION: A high school education or GED. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.
PHYSICAL REQUIREMENTS: Must be able to stand for extended periods.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read LessPOSITION DESCRIPTION:
Under the direction of the Accounting Manager, provides lead of the operational accounting and activities of the Bank. Responsible for performing complex accounting activities, ensuring the accuracy and integrity of financial records, and supporting financial reporting in accordance with GAAP and regulatory requirements applicable to the banking industry. This role performs investment portfolio accounting and reconciliations, financial reporting, maintaining the Bank’s accounting records in compliance with generally accepted accounting practices (GAAP) and financial accounting practices. Responsible for completion of assigned regulatory schedules and reports.
GENERAL DESCRIPTION OF DUTIES:
Participate in the monthly close and reporting process, analyzing financial reports, and make recommendations relative to the accounting of reserves, assets, and expenditures.Prepares monthly fixed asset and prepaid entries as well as yield analysis for loan and deposit applications.Assist in the training and development of Finance employees and share knowledge and expertise with other employees for their development as appropriate.Responsible for recording and maintaining the accounting activity for Grey Ledge Advisors.Assist with the consolidation/elimination entries with respect to the Bank’s holding companies and subsidiaries including the completion of the quarterly FR Y-9 regulatory reporting.Review of Investment Portfolio Accounting transactions including the new security setup, sales, maturities, calls, monthly payments, and monthly accounting and mark to market process.Review and approve daily reconciliations and the accuracy of journal entries.Supports the integration of various accounting software applications, core processing systems, and other programs to promote automation, efficiency, and accuracy. Perform general ledger system maintenance as needed.Direct responsibility for timely completion of assigned CALL Report schedules and other regulatory reporting.Participate in the development of the Bank’s annual budgets and collaborate with various departments to develop sub-schedules for the capital budget. Prepare annual personal property tax statements for all towns.Prepare annual IRS and CT 945 tax filings. Oversee special projects when assigned. Satisfactorily completes all required compliance training.Performs other related duties as required.DIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
EXPERIENCE: Three to five years of similar or related experience. Experience in banking highly desirable.
EDUCATION REQUIRED: A college degree (BS or BA in a relevant field).
Read LessPosition Overview:
As part of the Retail Branch team, the Universal Banker-Float is accountable for client service delivery to those who prefer face-to-face interaction with Ascend Bank to expand and strengthen client relationships while processing a variety of financial transactions and maintaining accuracy. The position will provide education about Ascend Bank sales and service delivery options, including but not limited to, all digital channels and debit card reward programs, while offering the appropriate banking solutions that match the client’s needs. The position requires knowledge in the areas of client experience, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards. This individual will be required to travel between branch locations as needed.
Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with clients, local businesses, and community organizations through in person and planned appointments.Open new accounts, including checking, savings, and other deposit accounts. Assist with account maintenance, such as updates, closures, and changes.Address Client inquiries and concerns in a timely and professional manner, involving Branch Management when applicable.Risk Management and Compliance:
Ensure compliance with all banking regulations, policies, and procedures.Implement effective risk management practices to safeguard the bank's assets and reputation.Follow internal controls and audit procedures to ensure the accuracy of financial transactions and prevent fraud.Performance Monitoring and Reporting:
Contribute to the overall operational efficiency and success of the branch.Utilizing CRM platform to capture client interactions to create opportunities for relationship building, process improvement, and operational efficiency.Perform other duties as assigned.Development and Training:
Work effectively with branch staff, management, and other departments to ensure a positive and seamless client experience.Participate in branch meetings and training sessions to stay informed about new products, services, and operational updates. Participate in daily jumpstarts with staff, planning relevant topics to share and discuss.Digital Literacy:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching, learning, and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and researchDUTIES SUPERVISED: Branch Sales and Service, Branch Operations, Safe Deposit
POSITIONS SUPERVISED: N/A
EXPERIENCE: One to three years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.
EDUCATION: A high school education or GED. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.
PHYSICAL REQUIREMENTS: Must be able to stand for extended periods.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read LessPOSITION DESCRIPTION:
Solicits residential loan applications by calling on and maintaining contacts with real estate agents/brokers and residential real estate builders/developers, contacting potential applications, and being active and visible in the community. Interviews residential real estate loan applicants, completes applications, forwards to Mortgage Processing and works with processing team to close loan in timely manner. Ensures exceptional client service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.
RESPONSIBILITIES:
Primary: Establishes and implements on-going sales call program directed toward developing relationships with realtors, builders, lawyers, accountant and business owners to ensure a continuous reference source for mortgages and loans.Handles inquiries from applicants and bank personnel, interview potential clients, take a complete application and set proper expectations with client (incl. referral source) regarding loan application process.Maintain high level of client service by clearly communicating terms of loan options, follow up, and availability to answer questionsCompiles and analyzes data for residential real estate loan requests.Evaluates loan applications and documentations for credit worthinessOutlines loan terms and conditions and informs the borrower of loan commitments.Prepares residential loan packages in accordance with bank standards.Effectively utilize Pipeline management to properly track and effectively manage loans on a daily basis. Keeps management apprised of competitive product, pricing and marketing activities.Makes recommendations to the Residential Mortgage and Consumer Loan Manager to update or add to residential loan products, terms and conditions on a case-by-case basis.Resolves client complaints.Conducts meetings and seminars with realtors and other groups with the aim of cultivating relationshipsTakes part in the planning and presentation of seminars pertinent to existing and potential Bank clients, i.e. First Time Homebuyers Program.Participates in civic functions in the Bank’s assessment area to create community awareness about the bank.Performs other duties as assigned.Completes all required compliance training as assigned in a timely mannerLEADERSHIP PHILOSOPHY:
Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goalsDIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching learning and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and research
BASIC KNOWLEDGE & TRAINING REQUIRED FOR MAXIMUM PROFICIENCY:
Work requires knowledge of a specialized field, and extensive knowledge of the bank’s policies and procedures, as well as general banking knowledge. Fluency in Spanish is preferred but not required.
EXPERIENCE: Three years to five years of similar or related bank lending experience, with strong selling and sales organization experience.
EDUCATION: A two-year college degree or completion of a specialized course of study at a business or trade school.
MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibility.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read LessPOSITION OVERVIEW:
As part of the Retail Branch Management team, the Assistant Branch Manager is accountable for client service delivery and overall operations of a branch office. The position requires strong leadership ability in the areas of client experience, employee development and retention, client relationship development, retail sales, loss mitigation, and compliance with Bank policies, procedures and quality standards.
RESPONSIBILITIES:
Strategic Leadership:
Collaborate with Branch Manager on development and implementation of strategic plans to drive business growth and achieve financial targets.Lead and motivate Universal Banker staff to exceed performance goals and deliver exceptional Client service.Foster a positive and collaborative work environment that encourages teamwork and professional development.Client Relationship Management:
Build and maintain strong relationships with Clients, local businesses, and community organizations through planned appointments with prospective and existing clients.Collaborate with branch staff to develop relationship building strategies to ensure goal attainment and maximum satisfaction.Address Client inquiries, concerns, and escalations in a timely and professional manner.Risk Management and Compliance:
Ensure compliance with all banking regulations, policies, and procedures.Implement effective risk management practices to safeguard the bank's assets and reputation.Conduct regular audits and reviews to identify potential areas of risk or non-compliance and implement corrective actions as needed.Performance Monitoring and Reporting:
Monitor branch performance metrics and key performance indicators (KPIs) to track progress towards goals.Collaborate with Branch Manager on staff performance evaluations, highlighting achievements, pipelines, challenges, and opportunities.Utilizing CRM platform to capture client interactions, analyze data to identify trends and opportunities for relationship building, process improvement, and operational efficiency.Staff Development and Training:
Provide leadership and guidance to Universal Banker staff, fostering a culture of continuous learning and development.Identify training needs and coordinate training sessions to enhance employee skills and knowledge.Conduct regular performance evaluations and provide constructive feedback to support career growth and development.Community Engagement and Outreach:
Represent the bank at community events, local business associations, and civic organizations to promote our brand and build relationships.Identify sponsorship and partnership opportunities that align with the bank's values and strategic objectives.Lead or participate in community service initiatives and volunteer activities to demonstrate our commitment to social responsibility.LEADERSHIP PHILOSOPHY:
Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goalsDIGITAL LITERACY:
The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills
Information, data, and contentTeaching learning and self-developmentCommunication, collaboration, and participationDigital identity, safety, and securityTechnical proficiency with all bank productsAwareness and interest in new technologyCreation, innovation, and research
DUTIES SUPERVISED: Branch Sales and Service, Branch Operations, Safe Deposit
POSITIONS SUPERVISED: Senior Universal Bankers, Universal Bankers, Tellers.
EXPERIENCE: Three to five years of similar or related experience. Proficiency in MS Office Suite, specifically WORD, EXCEL and PowerPoint.
EDUCATION: A two-year college degree or completion of a specialized course of study at a business or trade school. Bilingual proficiency (English/ Spanish) is considered a desirable attribute.
*Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Ascend Bank participates in E-Verify.
EOE/AA/M/F/D/V
Read Less