Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Koons Falls Church Ford, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience. If you are interested in applying for this job, please make sure you meet the following requirements as listed below. The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention. • Greet customers in a timely, friendly manner and obtain pertinent vehicle information • Actively promote and build rapport with the customer • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications • Generate and provide customer with a complete and accurate estimate of repair • Establish and communicate completion time of repair with customer and technician • Answer incoming service calls • Maintain and schedule service appointments • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) • Strictly follow the manufacturer’s warranty guidelines and procedures • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property • Must be able to manage in a fast paced work environment with limited supervision • Must have great customer service, phone and computer skills • Previous automotive Service Advisor experience heavily preferred • Must be a minimum of eighteen years of age • Must have a valid driver's license • Must be able to pass pre-employment screening (background
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