Role Description At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. You will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. You will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels, and the AI Services that sit underneath them. What You Will Do Own the Messaging Platform — the application where live agents handle concurrent conversations, access customer context and knowledge, and collaborate with AI. Define and execute the Virtual Agent and channels roadmap. Lead the AI Services that power the surface — such as automatic conversation summary, voice-to-text transcription, and AI-augmented response generation. Be the go-to expert on Human + AI collaboration. Own the external documentation for this surface as part of the product. Set strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets. Work directly with customers and account teams to prioritize and sequence delivery. Maintain ruthless prioritization: actively manage customer asks with product evolution bets. Establish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven. Who You Are Rapid, Practical Learning: You can drop into an unfamiliar domain and get to working expertise fast. Extreme Ownership: You take responsibility to deliver. High-Velocity Outcomes: You measure yourself by outcomes, not output. Effective Communication, Collaboration, and Trust: You influence without authority across various teams. Real-Time Feedback: You give and receive feedback continuously. What You Will Need 5+ years of product management experience ideally in enterprise B2B SaaS and/or native AI platforms. Technical depth to engage credibly with engineers on model behavior, conversation design, channel architecture, and AI/ML tradeoffs. Demonstrated ability to own a complex, multi-surface product area with minimal oversight. Experience working directly with enterprise customers and delivery teams. Comfortable operating in ambiguity and driving to clarity. Track record of shipping: you have owned features from discovery through delivery. What We Would Like to See Experience with human AI workflows or platforms. Experience with AI-powered productivity features. Experience with channels, CCaaS platforms, and multi-channel deployments. Comfort navigating AI/ML systems. Prior experience in a startup or fast-scaling environment. Comfortable approaching product development in an AI native workflow approach. Benefits Competitive compensation Stock options Healthcare for the family group Mac equipment USD 150 per month in flexible benefits 3 weeks of vacation English lessons Company Description ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance.
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