About the Role
We are seeking a detail-oriented Operations Specialist to support a premium customer experience by ensuring day-to-day operations run smoothly and consistently. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving real-time operational challenges, and is passionate about delivering exceptional service.
You will monitor daily operations, review customer and partner feedback, maintain operational dashboards, and collaborate with cross-functional teams to drive continuous improvement and operational excellence.
Requirements:
Experience in luxury, white-glove environments such as premium hotels, luxury retail (watches, jewelry, automobiles), private aviation, concierge services, private clubs, or other high-end customer service settings.Deliver exceptional VIP customer service while anticipating needs and ensuring a seamless experience.Coordinate daily operations and collaborate with multiple teams to resolve issues quickly and professionally.Manage special requests with discretion, attention to detail, and a strong customer-first mindset.Company DescriptionArthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.Company DescriptionArthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture. Read LessJob Title: IT Helpdesk Technologist
Location: Dallas, Honolulu Hawaii (100% Onsite)
Client: Fortune 50 midstream Oil & Gas Company
Contract Duration: 12 Months with extensions
IT Technician (Contract)
Position Overview
We are seeking a skilled IT Technician to provide technical support and maintenance for retail technology systems across multiple store locations. This role will be responsible for supporting Point of Sale (POS) systems, payment devices, fuel dispenser interfaces, network infrastructure, and enterprise applications. The ideal candidate will deliver timely technical support, ensure maximum system uptime, and provide outstanding customer service to store personnel and business stakeholders.
Key Responsibilities
Deliver Tier 1, Tier 2, and onsite technical support for retail technology systems across multiple locations.
Troubleshoot, diagnose, and resolve issues involving Gilbarco Passport POS systems, including hardware, software, Verifone PIN pads, scanners, printers, and other peripheral devices.
Install, configure, and maintain back-office computers, operating systems, printers, and retail business applications.
Monitor and support retail network infrastructure, including routers, switches, wireless access points, and overall network connectivity.
Support fuel dispenser interface equipment, loyalty platforms, and communication systems used in fuel retail operations.
Respond to incidents, service requests, and system outages while meeting established service level agreements (SLAs).
Investigate and resolve hardware, software, payment processing, and network-related issues impacting daily store operations.
Collaborate with internal IT teams, third-party vendors, and service providers to troubleshoot and resolve complex technical issues.
Accurately document incidents, troubleshooting activities, resolutions, and system changes within the organization's IT service management platform.
Perform software upgrades, hardware replacements, preventive maintenance, and technology deployments.
Assist with new store openings, remodel projects, equipment installations, and technology refresh initiatives.
Maintain accurate inventory records for IT hardware, software, and retail technology assets.
Ensure compliance with IT security policies, operational procedures, and company technology standards.
Deliver professional and customer-focused technical support to store associates, field teams, and internal business partners.
Preferred Qualifications
Hands-on experience supporting Gilbarco Passport POS systems within convenience store or fuel retail environments.
Knowledge of fuel dispenser communication systems and dispenser interface technologies.
Experience supporting Verifone payment terminals, EMV devices, and payment processing systems.
Strong understanding of TCP/IP networking, VPN connectivity, wireless networking, and remote support tools.
Experience working with IT ticketing systems, asset management platforms, and ITIL-based support processes.
Excellent troubleshooting, analytical, communication, and customer service skills.
Ability to prioritize multiple support requests and work independently in a fast-paced retail environment.
Contract Details
Position Type: Contract
Contract Duration: 12+ months (with potential extension)
Start Date: Immediate, pending completion of onboarding requirements.
Company DescriptionArthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.Company DescriptionArthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture. Read LessJob Title: IT Helpdesk Technologist
Location: Dallas, TX (100% Onsite)
Client: Fortune 50 midstream Oil & Gas Company
Contract Duration: 6–12 Months
Shift Schedule:
· Initial assignment: 11:00 AM – 8:00 PM
· Future transition opportunity: 7:00 AM – 6:00 PM
· Rotational after‐hours support required
Role Summary
We are looking for a technically proficient and service‐oriented IT Helpdesk Technologist to join our onsite support team. In this role, you will be the frontline resource for resolving end‐user technical issues, maintaining system reliability, and ensuring a seamless support experience across desktop and point‐of‐sale environments.
Key Responsibilities
· Diagnose and resolve hardware, software, and network connectivity issues for end‐users
· Provide support for Windows‐based workstations and POS (Point of Sale) systems
· Manage incoming support requests via phone, email, and ticketing system; document all interactions thoroughly
· Meet or exceed service level agreements (SLAs) through efficient prioritization and resolution
· Coordinate with third‐party vendors when advanced troubleshooting or on‐site repairs are needed
· Confirm issue resolution with users and ensure customer satisfaction
· Participate in software patch deployment and system monitoring efforts
· Provide after‐hours coverage on a rotating schedule as needed
Required Qualifications
· 2–3 years of hands‐on experience in IT support, with a focus on Windows desktop and POS environments
· Solid understanding of PC hardware, Windows operating systems, and fundamental networking concepts (LAN/WAN)
· Proven experience using a ticketing system and consistently meeting SLA targets
· Strong customer service orientation with clear written and verbal communication skills
· Ability to speak Spanish
Preferred Qualifications
· Background supporting POS equipment (such as Radiant, VeriFone, Fiscal, or Passport) in a retail or convenience store setting
· Ability to stay composed and effective in high‐volume, fast‐paced environments
Company DescriptionArthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.Company DescriptionArthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture. Read LessThe ideal candidate will be a hardworking individual who is willing to perform various tasks to support the operations of our facility
Responsibilities
Work with trash and recyclablesPerform general maintenance tasksOperate basic hand tools and equipmentKeep work areas clean and organizedFollow safety guidelines and proceduresQualifications
Previous experience in a similar role is a plusAbility to lift heavy objects and perform physical tasksGood communication skillsWillingness to work in a team environmentBasic knowledge of safety protocols Read Less