Job Title: Network Systems Subject Matter Expert (Tier 3)
Work Location: Fort Meade, MD - 5 days onsite
Clearance: Active DoD Top Secret/SCI required (CI prior is acceptable)- FIRST PREFRENCE
Relocation: Yes open
Contract Type: 6-month CTH Description: Client is seeking an experienced Network Systems Subject Matter Expert (SME) to provide Tier 3 sustainment support to a mission critical IP voice transport network in Fort Meade, MD. The position requires extensive experience optimizing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimal. Primary Responsibilities:
• Provide system and network optimization design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.
• Resolve escalated network and security support issues (Tier 3).
• Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found.
• Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs).
• Support Continuous Service Improvements (CSI).
• Active participation in Root Cause Analysis for Problem Management activities.
• Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.
• Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.
• Monitoring, capacity planning, backup, and recovery of network equipment
• Keep up with technology trends. • Evaluate and recommend new technologies, tactics, and tools to improve service delivery.
• Mentor and coach junior engineers, including providing training and support as required.
• Provide testing support for the setup, installation, and transition to operations of service infrastructure devices, NMS and tools.
• Support administration, patching, configuration, and sustainment activities for JITC lab components hosted at DISA Ft Meade.
• Function as the primary COOP capability support engineer.
• Review ACAS scanning and findings reports. Provide engineering support to the program ISSM/ISSO to mitigate findings.
• Support lifecycle sustainment and refresh activities.
• Utilize the designated ticketing system to document resolution and develop knowledge management artifacts.
• Consult and collaborate with OEM resident and TAC engineering support provided by the government to ensure program operational and engineering needs are supported. Core Qualifications:
• Bachelor's degree and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience.
• Specific years of related work experience may be substituted for a degree at the Hiring Manager's discretion.
• Ability to work in a team environment with excellent communications and interpersonal skills.
• Active DoD clearance at the Top-Secret level with SCI eligibility
• Security+ Certification or other DOD 8570 IAT Level II Certification
• Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.
• 10+ years' experience engineering and troubleshooting networks, including extensive routing, and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
• Strong understanding and in-depth knowledge of IP network/subnet addressing.
• Experienced and adept at developing and maintaining technical documents, analyses, and reports.
• Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management.
• Ability to travel up to 10% including OCONUS potential travel. Preferred Qualifications:
• Experience with Juniper route, switch, and security appliances. (MX, EX, SRX)
• Experience with Session Initiation Protocol (SIP) implementation and design concepts.
• Experience with Ribbon Session Border Controllers (SBC)
• Experience with SolarWinds configuration and maintenance.
• Experience with Splunk
• Experience with change, configuration, and performance management NetOps concepts.
• IAT Level III Certification (i.e. CISSP or equivalent). Must-Have Skills • Solution Architect background with VoIP/Voice & Communication systems (phones, video services, secure communications). • Juniper SME with strong voice background (Cisco blend acceptable but Juniper is NMBER 1 priority with Voice). • Monitoring Tools: SolarWinds • Tier 3 engineering & troubleshooting expertise • Strong engineering background (design + implementation) • 10+ years of network engineering and troubleshooting: o Routing & switching (MPLS, VPNs, BGP, OSPF, IS-IS). o Switching protocols (STP, VLANs, LLDP). o VoIP, multicast protocols, emerging network technologies. • Bachelor's degree + 12-15 years' experience (T5 level). • Excellent communication skills - able to represent TNN1 to PMO, ask clarifying questions, and engage with leadership.
Read Less
