Job details
Job Type
Full-time
Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More!
Qualifications
• High school or equivalent (Required)
• Client service experience in a supervisory role: 1 year (Required)
• Veterinary reception experience: (Preferred)
• Administrative experience: 1 year (Preferred)
Description
Our goal is to find self-starting, responsible individuals who value building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization will be expected from the successful candidate in addition to dependability, punctuality, and flexibility.
This is a special practice with a team who are dedicated to providing our clients and their pets with exceptional care. We offer healthcare benefits, 401k, uniform reimbursement, and discounted pet care. We also offer continuing education allowance for those individuals who desire to further their knowledge in professional development and the veterinary medicine field.
A variety of shifts including nights and weekends and holidays are required.
Summary: Your duties will include, but may not be limited to:
keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and direct support of the hospital administrators and other team members. This requires a practical knowledge of Art City Vets procedures; policies and services; client and patient treatment protocols; data transcribing; word processing; and the standard procedures, records, and terminology used in the veterinary hospital.
Responsibilities: The responsibilities of the Floor Supervisor include, but are not limited to the following activities:
-Maintaining and supporting a positive client experience.
-Providing support to all employees, including but not limited to training, assisting with employee reviews, interviews, etc.
-Being present on the floor in a management capacity to help the employees with any questions or issues as they arise.
-Ensuring that daily tasks are accomplished.
-Assisting Managers with various administrative tasks, including but not limited to checking all Slack channels and NaVetor to ensure nothing is overlooked, sending records back to patients’ rDVMs, various weekly audits, cash requisition, etc.
-Assisting with training (both classroom style and on-the-floor training).
-Evaluate the daily schedule to anticipate patient arrivals and efficiently plan tasks accordingly.
-Monitor schedule and keep clients informed of anticipated wait times.
-Help resolve client complaints when possible.
Read LessClient Service Representative
Job Type
Full-time/ Hourly
Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More!
Qualifications
• High school or equivalent (Required)
• Client service experience: 1 year (Required)
• Veterinary reception experience: (Preferred)
• Administrative experience: 1 year (Preferred)
Description
Our goal is to find self-starting, responsible individuals who value building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization will be expected from the successful candidate in addition to dependability, punctuality, and flexibility.
This is a special practice with a team who are dedicated to providing our clients and their pets with exceptional care. We offer healthcare benefits, 401k, uniform reimbursement, and discounted pet care. We also offer continuing education allowance for those individuals who desire to further their knowledge in professional development and the veterinary medicine field.
A variety of shifts including nights and weekends and holidays are required.
Summary: Your duties will include but may not be limited to: keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and direct support of the hospital administrators and other team members. This requires a practical knowledge of Art City Vets procedures; policies and services; client and patient treatment protocols; data transcribing; word processing; and the standard procedures, records, and terminology used in the veterinary hospital.
Responsibilities: The responsibilities of the Client Service Representative include, but are not limited to the following activities:
-Maintaining and supporting a positive client experience.
- Follow established hospital policies and procedures when interacting with clients and co-workers.
- Greet clients and pets by name immediately upon them entering the building.
- Maintain the appointment schedule and strategically schedule appointments to optimize appointment flow for the hospital. Correct or inform your direct supervisor when any errors are found.
- Answer business and personal calls in a friendly and professional manner. Route calls to the proper team members and/or take detailed messages for management, doctors, and staff when they are unavailable.
- Check emails, internal communication channels, and voicemail throughout the day and address all requests with-in 24-48 hours; prioritizing requests that are time sensitive.
- Answer inquiries about services and/or products and provide knowledgeable advice concerning care and treatment of animals.
-Invoicing/Payments- Prepare invoices, collect and process payments. This will include making changes, processing credit card payments. Know the fees for routine services so that you can inform clients.
-Prepare and update all required hospital forms.
-Intake lab specimens clients bring in for laboratory analysis, label, and record in our operations platforms, and take to the appropriate lab holding location.
-Other various administrative tasks.
Read LessFull-Time | Philadelphia, PA
About Art City Vets & Urgent CareArt City Vets & Urgent Care is a privately owned animal hospital in Philadelphia, founded by Dr. Edward Aller. Built on the belief that pets deserve exceptional care delivered with warmth, attention, and accessibility, we provide both Wellness and Urgent Care services in a collaborative, compassionate environment.
We are committed to high-quality, individualized care for every patient and to fostering a respectful, team-oriented workplace for our staff. Our team values communication, professional growth, and medical excellence, and we take pride in maintaining a supportive culture where everyone contributes to great outcomes.
BenefitsCompetitive hourly pay based on experience
Continuing education allowance & paid CE days
Uniform allowance via online ordering portal
Employee pet care discounts
Medical, dental, and vision insurance with employer contribution
Short-Term and Long-Term Disability coverage options
401(k) with employer match
Holiday pay
Sick Time and Paid Time Off (PTO) for personal, vacation, or family needs
Flexible scheduling & work-life balance initiatives
Employee Assistance Program (EAP) and wellness resources
Position SummaryThe Veterinary Assistant supports veterinarians and technicians across Wellness and Urgent Care, ensuring efficient patient flow, compassionate care, and a clean, organized treatment environment. This role is ideal for someone who is reliable, empathetic, detail-oriented, and eager to grow in a clinical veterinary setting.
ResponsibilitiesKey responsibilities include:
Assist with animal restraint during exams, procedures, treatments, and radiographs
Prepare cages and hospitalization areas for incoming patients
Assist with patient admission and discharge during drop-offs for procedures
Communicate patient updates and concerns to technicians and veterinarians
Assist with procedures and patient handling across all departments
Report inventory or supply needs to the appropriate team member
Assist with Inventory replenishment and organization
Cross-training in client service: answering phones, communicating with clients about updates, scheduling, and assisting with front desk coverage when needed
Assisting with triage questions from the technician or client service team when appropriate
Participating in ongoing hospital cleaning, organization, and staff meetings
Patient Care & Monitoring
Walk, clean, feed, and monitor hospitalized or post-procedure patients
Record food and water intake and U/BM/V/D on treatment sheets
Recognize signs of pain or discomfort and notify the technician or doctor
Assist with CPR if needed
Administer oral medications as directed
Laboratory & Pharmacy Support
Prepare laboratory samples and submit to external labs
Perform basic in-house tests (based on training level)
Fill prescriptions under technician or veterinarian supervision (Assistant Level II)
Hospital Cleanliness & Organization
Clean and reset exam and treatment areas between patients
Clean cages, instruments, floors, bathroom areas, and general hospital spaces
Maintain a clean, organized, clutter-free working environment
Sterilize instruments and maintain aseptic technique
Administrative Support
Enter patient notes and updates into the medical record (EzyVet experience a plus)
Attend regular department/hospital meetings
Check ACV email regularly to maintain communication with staff and management
Growth & Training
Veterinary Assistants who wish to develop advanced skills or pursue CVT certification receive structured support, hands-on training, and mentorship. We encourage ongoing learning and provide opportunities to grow within the hospital.
Minimum 1 year of experience in a veterinary or animal handling setting (preferred)
Ability to safely handle and restrain animals of various temperaments and sizes
Strong communication, reliability, and teamwork skills
Compassionate and professional in all client and patient interactions
Willingness to learn and participate in ongoing training and development
ScheduleFull-time position with rotating weekends.
Schedules are designed to maintain a healthy work-life balance while supporting consistent patient care.
At Art City Vets, you’ll be part of a close-knit team that values communication, learning, and compassion. Our independent structure allows for direct support, flexibility, and real growth opportunities. We believe exceptional patient care starts with a supported and connected team.
How to ApplyPlease submit your resume and a brief cover letter outlining your experience and availability.
We look forward to meeting compassionate individuals who share our commitment to excellent patient care and teamwork.
Full-Time | Philadelphia, PA
Art City Vets & Urgent Care is a privately owned animal hospital in Philadelphia, founded by Dr. Edward Aller. Built on the belief that pets deserve exceptional care delivered with warmth, attention, and accessibility, we provide both Wellness and Urgent Care services in a collaborative, compassionate environment.
We are committed to high-quality, individualized care for every patient and to fostering a respectful, team-oriented workplace for our staff. Our team values communication, professional growth, and medical excellence, and takes pride in maintaining a supportive culture where everyone contributes to great outcomes.
From preventive care and diagnostics to surgery and urgent care treatment, we ensure every patient receives thoughtful, thorough care. At Art City Vets, we believe in building strong relationships with pets, their people, and each other. Communication, integrity, and compassion guide everything we do.
Benefits
Competitive hourly compensation based on experience, with a $500 sign-on bonus for qualified candidates
Continuing education allowance and paid CE days, including reimbursement for licensing and exam fees
Reimbursement for VTNE and PA CVT certification costs (for employees pursuing certification)
Annual uniform allowance via online ordering portal
Employee pet care discounts
Medical, dental, and vision insurance
Short-Term and Long-Term Disability coverage
401(k) with employer match
Holiday pay
Sick Time and Paid Time Off (PTO) may be used for personal, vacation, or parental leave
Employee Assistance Program (EAP) and wellness resources
Flexible scheduling and work-life balance initiatives
Position SummaryThe Urgent Care Technician supports our veterinarians in providing compassionate, efficient, and high-quality medical care to patients with urgent or emergency needs. This role is ideal for a technician who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering calm, focused care under pressure.
ResponsibilitiesKey responsibilities include:
Triage incoming patients and assist veterinarians in determining treatment priorities
Obtain patient history, vitals, and diagnostic samples quickly and accurately
Perform venipuncture, IV catheter placement, and administer medications and fluids as directed
Assist with radiographs, wound management, oxygen therapy, and critical care monitoring
Run in-house lab tests and prepare samples for outside diagnostics
Monitor patients before, during, and after procedures, including anesthesia and recovery
Communicate clearly and empathetically with clients regarding treatment plans, estimates, and discharge instructions
Maintain accurate and detailed patient medical records (EzyVet experience a plus)
Provide gentle, low-stress handling and compassionate care for patients in pain or distress
Support and collaborate with the veterinary team to ensure smooth, efficient patient flow
Ensure exam and treatment areas are clean, organized, and well-stocked
Participate in ongoing training, team education, and hospital improvement initiatives
QualificationsMinimum 2 years of experience in a veterinary clinic, animal hospital, or similar setting (required)
CVT/LVT licensure in Pennsylvania (preferred)
Proficient in animal handling, restraint, and emergency medical procedures
Demonstrates strong technical ability, communication, and teamwork skills
Able to remain calm, organized, and professional in fast-paced or stressful situations; compassionate, reliable, and eager to learn in a collaborative team environment.
Compassionate and eager to learn in a collaborative, team-oriented environment
ScheduleFull-time position with rotating weekends and occasional evenings or holidays.
Schedules are designed to maintain consistent work-life balance while meeting hospital needs.
At Art City Vets, you’ll be part of a close-knit team that values trust, growth, and collaboration. Our independent structure allows for direct communication, flexibility, and real career development across both Wellness and Urgent Care.
We believe that exceptional patient care starts with a supported, connected team. If you value compassion, teamwork, and hands-on learning in a modern, independent hospital, we’d love to meet you!
How to ApplyInterested candidates should submit a resume and brief cover letter outlining relevant experience and availability.
We look forward to connecting with professionals who share our commitment to excellent patient care and teamwork.
Full-Time | Philadelphia, PA
About Art City Vets & Urgent CareArt City Vets & Urgent Care is a privately owned animal hospital in Philadelphia, founded by Dr. Edward Aller. Built on the belief that pets deserve exceptional care delivered with warmth, attention, and accessibility, we provide both Wellness and Urgent Care services in a collaborative and compassionate environment.
We are committed to high-quality, individualized care for every patient and to fostering a respectful, team-oriented workplace for our staff. Our team values communication, professional growth, and medical excellence, and we take pride in maintaining a supportive culture where everyone contributes to great outcomes.
We also understand what the veterinary industry feels like right now. Many clinicians feel rushed, overextended, or disconnected from the kind of medicine they want to practice. Art City Vets was intentionally built to be the opposite, a place where doctors have the time, support, and autonomy to practice thoughtful medicine, with a team that has their back.
From preventive care and diagnostics to surgery and urgent care treatment, we ensure every patient receives thoughtful, thorough, relationship-centered care. Communication, integrity, and compassion guide everything we do.
BenefitsCompetitive compensation with base and production, with no negative accrual.
Sign-on bonus for qualified candidates
Medical, dental, and vision insurance with employer contribution
Short-Term and Long-Term Disability coverage options
401(k) with employer match
Paid Time Off (PTO)
Flexible scheduling and work-life balance initiatives (no overnights)
Employee pet care discounts
Employee Assistance Program (EAP) & wellness resources
Continuing education allowance + paid CE days
Reimbursement for DEA, State License, and Professional Liability insurance
Reimbursement for AVMA / PVMA dues (or association of choice)
Annual uniform & equipment allowance
Mentorship and support for developing new clinical or surgical skills
Optional relocation assistance for non-local candidates
Position SummaryThe Associate Veterinarian will rotate between Wellness and Urgent Care, with the opportunity to perform soft tissue surgery and dentistry depending on interest. This role is ideal for a clinician who enjoys balanced caseloads, supportive collaboration, and thoughtful, relationship-centered medicine.
Mentorship is available at all experience levels, and learning new skills is actively supported.
ResponsibilitiesKey responsibilities include:
Providing thorough physical exams, diagnostics, medical treatments, and client education
Managing wellness care, chronic disease, and same-day/urgent medical concerns
Performing soft tissue surgery and dentistry based on comfort and interest
Working collaboratively with technicians and support staff to maintain efficient patient flow
Communicating clearly and compassionately with clients about treatment plans and next steps
Maintaining accurate and detailed medical records (EzyVet experience a plus)
Practicing low-stress handling and patient-centered care
Participating in ongoing training, doctor case discussions, and hospital improvement initiatives
QualificationsDVM/VMD with active Pennsylvania veterinary license (or ability to obtain)
Strong communicator and team collaborator
Values kindness, curiosity, and shared decision-making in clinical care
Comfortable managing varied caseloads or eager to develop confidence with support
New graduates and experienced veterinarians are both encouraged to apply
Candidates transitioning from ER or corporate settings seeking sustainability without sacrificing medicine are welcome
ScheduleFull-time position with rotating weekends.
No overnights.
No required late-night hospital stay shifts.
Schedules are designed to support work-life balance and long-term career sustainability.
Why Art City VetsAt Art City Vets, you'll be part of a close-knit team that values trust, growth, and collaboration. Our independent structure allows for direct communication, flexibility, and real career development across both Wellness and Urgent Care.
We also understand what the veterinary industry feels like right now. Many clinicians feel rushed, overextended, or disconnected from the kind of medicine they want to practice. Art City Vets was intentionally built to be the opposite, a place where doctors have the time, support, and autonomy to practice thoughtful medicine, with a team who has their back.
We believe exceptional patient care starts with a supported, connected team.
If you value compassion, communication, and practicing medicine the right way, we’d love to meet you.
Interested candidates should submit a resume and brief cover letter outlining relevant experience and availability.
We look forward to connecting with professionals who share our commitment to excellent patient care and teamwork.
Full-Time | Philadelphia, PA
About Art City Vets & Urgent CareArt City Vets & Urgent Care is a privately owned animal hospital in Philadelphia, founded by Dr. Edward Aller. Built on the belief that pets deserve exceptional care delivered with warmth, attention, and accessibility, we provide both Wellness and Urgent Care services in a collaborative, compassionate environment.
We are committed to high-quality, individualized care for every patient and to fostering a respectful, team-oriented workplace for our staff. Our team values communication, professional growth, and medical excellence, and takes pride in maintaining a supportive culture where everyone contributes to great outcomes.
From preventive care and diagnostics to surgery and urgent care treatment, we ensure every patient receives thoughtful, thorough care. At Art City Vets, we believe in building strong relationships with pets, their people, and each other. Communication, integrity, and compassion guide everything we do.
BenefitsCompetitive hourly compensation based on experience, with a $500 sign-on bonus for qualified candidates
Continuing education allowance and paid CE days, including reimbursement for licensing and exam fees
Reimbursement for VTNE and PA CVT certification costs (for employees pursuing certification)
Annual uniform allowance via online ordering portal
Employee pet care discounts
Medical, dental, and vision insurance
Short-Term and Long-Term Disability coverage
401(k) with employer match
Holiday pay
Sick Time and Paid Time Off (PTO) may be used for personal, vacation, or parental leave
Employee Assistance Program (EAP) and wellness resources
Flexible scheduling and work-life balance initiatives
Position SummaryThe Wellness Technician supports our veterinarians in providing preventive care, patient education, and an exceptional client experience. This role is ideal for someone who enjoys working closely with pets and their owners, helping them through every stage of their pet’s health and wellness.
ResponsibilitiesAssist veterinarians during wellness exams and preventive care appointments
Collect patient history, obtain vitals, and prepare pets for exams
Perform venipuncture, administer vaccines, medications, and subcutaneous fluids as directed
Run in-house lab tests and prepare samples for outside diagnostics
Communicate clearly with clients about preventive care, nutrition, treatment plans, and discharge instructions
Provide gentle, low-stress handling and compassionate care
Maintain accurate and detailed patient medical records (EzyVet experience a plus)
Ensure exam and treatment areas are clean, organized, and well-stocked
Participate in ongoing training, team education, and hospital improvement initiatives
QualificationsMinimum 2 years of experience in a veterinary clinic, animal hospital, or similar setting (required)
CVT/LVT licensure in Pennsylvania (preferred)
Proficient in animal handling, restraint, and basic medical terminology
Demonstrates strong technical ability, communication, and teamwork skills
Reliable, organized, and professional in all aspects of patient and client care
Compassionate and eager to learn in a collaborative, team-oriented environment
ScheduleFull-time position with rotating weekends and occasional evenings or holidays.
Schedules are designed to maintain consistent work-life balance while meeting hospital needs.
At Art City Vets, you’ll be part of a close-knit team that values trust, growth, and collaboration. Our independent structure allows for direct communication, flexibility, and real career development across both Wellness and Urgent Care.
We believe that exceptional patient care starts with a supported, connected team. If you value compassion, teamwork, and hands-on learning in a modern, independent hospital, we’d love to meet you!
How to ApplyInterested candidates should submit a resume and brief cover letter outlining their experience and availability.
We look forward to connecting with professionals who share our commitment to patient care and teamwork
