Field Technician – Termite & Pest Control
Position Title: Field Technician
Location: Louisiana (various service areas)
Employment Type: Full-Time
Reports To: Branch Manager / Service Supervisor
Position Summary
The Field Technician is responsible for delivering high-quality pest and termite services to residential and commercial customers across Louisiana. This role includes performing inspections, identifying pest and termite activity, applying treatments, installing monitoring systems, and documenting all work using Field Routes. The technician represents the company in the field and must provide exceptional customer service and adhere to all LDAF regulations and product label requirements.
Essential Duties & Responsibilities
Perform thorough inspections of interior and exterior areas to identify pest and termite activity, entry points, and conducive conditions. Communicate clearly with customers regarding findings, service recommendations, treatment plans, and follow-up needs.Use Field Routes to complete routing, documentation, diagrams, photos, chemical usage logs, and customer notes.Achieve monthly goals set by management.Maintain company vehicle, tools, equipment, and inventory in a clean and organized manner.Comply with all company safety procedures, PPE requirements, and chemical handling guidelines.Report any property damage, vehicle issues, or safety concerns immediately.Attend ongoing training to maintain certifications and product knowledge.All paperwork should reveal and “paint a transparent picture” of exactly what was done at the property. All Field Technicians/Account Managers must provide at least three (4) days’ notice to management for any requested time off by filling out a Leave Request form. All hours worked must be tracked accurately by clocking in and out using Field Routes.All paperwork, including proposals, service reports, and inspection documentation, must be completed at the job site at the time of service.Field Technicians/Account Managers must communicate clearly and promptly with office staff regarding their routes, schedules, and any reschedules.If you are running more than 15 minutes late for an appointment, call the client to let them know.If you are driving more than 20 minutes to your next stop, call and confirm the appointment with the client.Always greet the client if possible and ask questions related to the service(s) you are there to provide.Review schedule each morning to make sure you have all equipment/products needed before leaving the officeWhen you know a client is satisfied, ask them for a review. 5 Star Reviews helps the company with online presence (Google, Nextdoor App, Facebook, etc.)Pest Control Responsibilities
Apply general pest treatments using approved methods in accordance with LDAF regulations and all product labels.Provide recurring pest maintenance services and recommendations to reduce future infestation risks.Safely operate sprayers, dusters, granule spreaders, and other pest control equipment.Termite Responsibilities
Conduct detailed termite inspections, including structural evaluation and documentation of findings.Perform termite treatment methods such as trenching, rodding, drilling, foaming, and bait system installation/monitoring.Create diagrams, contracts, and state-required forms through FieldRoutes.Follow all LDAF regulations for termite treatment, recordkeeping, warranties, and compliance.Qualifications
High school diploma or GED required.Louisiana Pest Control and/or Termite certification preferred; company will assist with obtaining required credentials.Valid Louisiana driver’s license with acceptable MVR.Ability to use smartphones/tablets and learn FieldRoutes software.Excellent communication, problem-solving, and customer service skills.Ability to work independently and manage a structured route.Must pass a background check and pre-employment drug test based on Federal standards.Ability to lift 50–60 lbs, work in heat/humidity, and enter crawl spaces, attics, and tight areas.Work Environment
Indoor/outdoor work in varying weather conditions.Exposure to insects, chemicals, soil, dust, and confined spaces.Daily travel in a company vehicle throughout assigned service routes.Physical Requirements
Frequent walking, bending, kneeling, digging, crawling, climbing, and lifting.Ability to operate drills, trenching tools, sprayers, and other manual/powered equipment.Ability to wear respirators, gloves, and required PPE. Read LessField Technician – Termite & Pest Control
Position Title: Field Technician
Location: Louisiana (various service areas)
Employment Type: Full-Time
Reports To: Branch Manager / Service Supervisor
Position Summary
The Field Technician is responsible for delivering high-quality pest and termite services to residential and commercial customers across Louisiana. This role includes performing inspections, identifying pest and termite activity, applying treatments, installing monitoring systems, and documenting all work using Field Routes. The technician represents the company in the field and must provide exceptional customer service and adhere to all LDAF regulations and product label requirements.
Essential Duties & Responsibilities
Perform thorough inspections of interior and exterior areas to identify pest and termite activity, entry points, and conducive conditions. Communicate clearly with customers regarding findings, service recommendations, treatment plans, and follow-up needs.Use Field Routes to complete routing, documentation, diagrams, photos, chemical usage logs, and customer notes.Achieve monthly goals set by management.Maintain company vehicle, tools, equipment, and inventory in a clean and organized manner.Comply with all company safety procedures, PPE requirements, and chemical handling guidelines.Report any property damage, vehicle issues, or safety concerns immediately.Attend ongoing training to maintain certifications and product knowledge.All paperwork should reveal and “paint a transparent picture” of exactly what was done at the property. All Field Technicians/Account Managers must provide at least three (4) days’ notice to management for any requested time off by filling out a Leave Request form. All hours worked must be tracked accurately by clocking in and out using Field Routes.All paperwork, including proposals, service reports, and inspection documentation, must be completed at the job site at the time of service.Field Technicians/Account Managers must communicate clearly and promptly with office staff regarding their routes, schedules, and any reschedules.If you are running more than 15 minutes late for an appointment, call the client to let them know.If you are driving more than 20 minutes to your next stop, call and confirm the appointment with the client.Always greet the client if possible and ask questions related to the service(s) you are there to provide.Review schedule each morning to make sure you have all equipment/products needed before leaving the officeWhen you know a client is satisfied, ask them for a review. 5 Star Reviews helps the company with online presence (Google, Nextdoor App, Facebook, etc.)Pest Control Responsibilities
Apply general pest treatments using approved methods in accordance with LDAF regulations and all product labels.Provide recurring pest maintenance services and recommendations to reduce future infestation risks.Safely operate sprayers, dusters, granule spreaders, and other pest control equipment.Termite Responsibilities
Conduct detailed termite inspections, including structural evaluation and documentation of findings.Perform termite treatment methods such as trenching, rodding, drilling, foaming, and bait system installation/monitoring.Create diagrams, contracts, and state-required forms through FieldRoutes.Follow all LDAF regulations for termite treatment, recordkeeping, warranties, and compliance.Qualifications
High school diploma or GED required.Louisiana Pest Control and/or Termite certification preferred; company will assist with obtaining required credentials.Valid Louisiana driver’s license with acceptable MVR.Ability to use smartphones/tablets and learn FieldRoutes software.Excellent communication, problem-solving, and customer service skills.Ability to work independently and manage a structured route.Must pass a background check and pre-employment drug test based on Federal standards.Ability to lift 50–60 lbs, work in heat/humidity, and enter crawl spaces, attics, and tight areas.Work Environment
Indoor/outdoor work in varying weather conditions.Exposure to insects, chemicals, soil, dust, and confined spaces.Daily travel in a company vehicle throughout assigned service routes.Physical Requirements
Frequent walking, bending, kneeling, digging, crawling, climbing, and lifting.Ability to operate drills, trenching tools, sprayers, and other manual/powered equipment.Ability to wear respirators, gloves, and required PPE. Read LessField Technician – Termite & Pest Control
Position Title: Field Technician
Location: Louisiana (various service areas)
Employment Type: Full-Time
Reports To: Branch Manager / Service Supervisor
Position Summary
The Field Technician is responsible for delivering high-quality pest and termite services to residential and commercial customers across Louisiana. This role includes performing inspections, identifying pest and termite activity, applying treatments, installing monitoring systems, and documenting all work using Field Routes. The technician represents the company in the field and must provide exceptional customer service and adhere to all LDAF regulations and product label requirements.
Essential Duties & Responsibilities
Perform thorough inspections of interior and exterior areas to identify pest and termite activity, entry points, and conducive conditions. Communicate clearly with customers regarding findings, service recommendations, treatment plans, and follow-up needs.Use Field Routes to complete routing, documentation, diagrams, photos, chemical usage logs, and customer notes.Achieve monthly goals set by management.Maintain company vehicle, tools, equipment, and inventory in a clean and organized manner.Comply with all company safety procedures, PPE requirements, and chemical handling guidelines.Report any property damage, vehicle issues, or safety concerns immediately.Attend ongoing training to maintain certifications and product knowledge.All paperwork should reveal and “paint a transparent picture” of exactly what was done at the property. All Field Technicians/Account Managers must provide at least three (4) days’ notice to management for any requested time off by filling out a Leave Request form. All hours worked must be tracked accurately by clocking in and out using Field Routes.All paperwork, including proposals, service reports, and inspection documentation, must be completed at the job site at the time of service.Field Technicians/Account Managers must communicate clearly and promptly with office staff regarding their routes, schedules, and any reschedules.If you are running more than 15 minutes late for an appointment, call the client to let them know.If you are driving more than 20 minutes to your next stop, call and confirm the appointment with the client.Always greet the client if possible and ask questions related to the service(s) you are there to provide.Review schedule each morning to make sure you have all equipment/products needed before leaving the officeWhen you know a client is satisfied, ask them for a review. 5 Star Reviews helps the company with online presence (Google, Nextdoor App, Facebook, etc.)Pest Control Responsibilities
Apply general pest treatments using approved methods in accordance with LDAF regulations and all product labels.Provide recurring pest maintenance services and recommendations to reduce future infestation risks.Safely operate sprayers, dusters, granule spreaders, and other pest control equipment.Termite Responsibilities
Conduct detailed termite inspections, including structural evaluation and documentation of findings.Perform termite treatment methods such as trenching, rodding, drilling, foaming, and bait system installation/monitoring.Create diagrams, contracts, and state-required forms through FieldRoutes.Follow all LDAF regulations for termite treatment, recordkeeping, warranties, and compliance.Qualifications
High school diploma or GED required.Louisiana Pest Control and/or Termite certification preferred; company will assist with obtaining required credentials.Valid Louisiana driver’s license with acceptable MVR.Ability to use smartphones/tablets and learn FieldRoutes software.Excellent communication, problem-solving, and customer service skills.Ability to work independently and manage a structured route.Must pass a background check and pre-employment drug test based on Federal standards.Ability to lift 50–60 lbs, work in heat/humidity, and enter crawl spaces, attics, and tight areas.Work Environment
Indoor/outdoor work in varying weather conditions.Exposure to insects, chemicals, soil, dust, and confined spaces.Daily travel in a company vehicle throughout assigned service routes.Physical Requirements
Frequent walking, bending, kneeling, digging, crawling, climbing, and lifting.Ability to operate drills, trenching tools, sprayers, and other manual/powered equipment.Ability to wear respirators, gloves, and required PPE. Read LessPosition Summary:
The customer service representative’s primary role is to serve customers by providing scheduling, service description, resolving service problems and questions, open and maintain customer account and billing information, recommend potential additional products, complete collections transactions, run reports regarding services and analyze data, and complete other assigned customer related tasks as assigned by the supervisor. It is a requirement that the customer service representative provide initial, ongoing and one-time scheduling for any termite and/or pest controls service including quarterly pest control, termite renewals, termite baiting, rodent monitoring or any other service the customer may need.
Licenses / Certifications: High School Diploma or GED
Reporting Relationships: The customer service representative reports directly to the Customer Service Representative Supervisor, Office Manager
Required Skills:
Language Skills – Ability to read business correspondence, notes and procedure manuals. Ability to interact tactfully and positively with Arrow staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Arrow employees. Skills in written, oral, and non-verbal communication.
Mathematical Skills – Be able to add, subtract, multiply and divide with whole numbers and decimals. Be able to read time on a clock, operate a schedule, use a map
Reasoning Skills – Possesses sufficient deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.
Technology Skills- Experience with a variety of computer programs to include ServeSuite, Microsoft Office, Slack, working knowledge of various applications and general office equipment as postage machine, fax machine, copiers, and time clock.
Customer Service Skills- Communications with employees, customers, and co-workers in professional and courteous manner, maintain professional image of oneself and the organization, exude a positive attitude and work ethic, ability to follow company policies, procedures, and handbook guidelines.
Physical & Sensory Demands: Fair general health and stress coping ability is required.
Position requires the ability to clearly and effectively communicate with all stakeholders (customers, peers, and other team members) as needed for assessment, intervention, and professional development. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Working Conditions:
The individual spends over 95% of his/her time in a well-lit, temperature controlled environment with varying exposure to noise. The position has limited exposure to noxious smells from cleansing agents.
Exposure Risk: The normal routine involves no exposure to blood, body fluids or tissues.
Key Performance Functions:
Operating with a “one company” mindset and interact effectively with employees and customers across the organization to achieve results. This is a team and no one duty falls on one specific scheduler.
Work to schedule the current month’s renewals or pest control on technicians.Pull a paid termite report each week, export to excel and schedule the oldest paid customers first. Evaluate all accounts not done on the previous day’s schedule and reschedule those appointments.Make any necessary notes in customer’s accounts that is pertinent to a problem or a concern. Communicate complaints with a field supervisor. Follow up with supervisor to make sure they spoke with the customer. It is your responsibility to make sure the customer has been taken care of. Run report and schedule past due renewals to reach 90% renewal rate on all renewal programs.Complete schedules daily. A schedule is full when the technician has reached the daily production goal and/or has filled duration.Verify existing customer’s address, current phone number, email address and credit card information.Route all scheduled stops in the order that is most efficient for drive time.Print all route summaries and work orders daily for technicians. Answer incoming phone calls from potential customers and explain service or help get them scheduled. Quote and cross sell pest control services. Do not transfer the customer unless you cannot help them.Review and research returned mail on renewal notices.Make quality control calls for completed renewal services, Sentricon conversions, one-time services and any other services asked. Give outcome report to manager at the end of the day.Fill out contract for pest control sales and either email, mail or fax to party responsible for the bill to obtain signature and payment.Run a sales report and print out for office manager by the 10th of each month. The report would include all sales completed and paid for the previous month. Listen to messages from answering machine, check email, check slack and return phone calls the same day.Answer the phone within three rings.Assist with any other projects assigned from a manager/ownerFiscal Responsibilities: Maintain highest level of confidentiality in regards to customer account information, billing and credit card information.
Safety: Provides an environment conducive to safety for visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved OSHA safety standards.
Conservation of Resources: Demonstrates an understanding of costs and financial support as they relate to quality and efficiency
Other Duties as Assigned:
Performs other duties as assigned to support the overall effectiveness of the department.
