Delivery Performance Analyst
Position Summary
Reporting to the Customer Service Manager, the Operations Analyst serves as a critical link between customer service, scheduling, and the production floor to ensure on-time delivery and efficient execution of manufacturing operations. This role is responsible for coordinating cross-functional activities, identifying and removing obstacles to production flow, and proactively driving alignment between planning and execution.
The ideal candidate is equally comfortable analyzing data and being present on the production floor, ensuring plans are executed effectively and issues are resolved in real time.
Key Responsibilities
Operational Coordination & Execution
Problem Solving & Obstacle Removal
Proactively identify and resolve bottlenecks or disruptions in the production process to ensure on-time deliveryDrive cross-functional problem-solving efforts to remove obstacles impacting flow and delivery.Escalate issues appropriately and ensure timely resolution through ownership and follow-through.Data Analysis & Reporting
Run and analyze operational reports related to production performance, order status, and delivery metrics.Provide insights and recommendations to improve scheduling accuracy, throughput, and on-time delivery.Track and report key performance indicators (KPIs) such as schedule adherence, lead times, and order fulfillment.Production Floor Engagement
Spend consistent time on the production floor, and facilitate the resolution of roadblocks to ensure execution according to plan.Observe workflow, identify inefficiencies, and collaborate with production teams to improve flow.Ensure alignment between system data and actual production status.Assist with inventory discrepancies to ensure flow to production.Continuous Improvement
Support initiatives to improve operational efficiency and customer service levels.Recommend process improvements based on data insights and on-the-floor observations.Contribute to a culture of accountability, reliability, and cross-functional collaboration.Qualifications
Required
Preferred
Experience working in a manufacturing plant environment.Familiarity with ERP systems and production scheduling tools.Experience with KPI tracking and continuous improvement initiatives.Key Competencies
Cross-functional collaborationProblem solving and critical thinkingStrong sense of ownership and urgencyAttention to detail with a big-picture mindsetStrong organizational skillsProactive, hands-on approachAbility to balance data analysis with operational executionWork Environment
Combination of office and production floor environmentRequires regular presence on the shop floor to support execution and resolve issues Read LessIf you are self-motivated and love to travel this is for you!
field service technician
Summary:
Reporting to the Quality Manager, the Field Service Technician is responsible for providing on-site repair and maintenance at customer locations (expected travel is 50%). This position requires a high degree of flexibility in schedule as last-minute and overnight or weekend work often is called for. When off-site work is unavailable, the Field Service Technician I will report to the Manufacturing Manager for work assignments.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Assist with installation, servicing, and repair of equipment at a customer location, often under self- direction.Cultivate and strengthen customer relationships by delivering a high level of service and exercising courtesy at all times.Identify, analyze, and troubleshoot reported product failures and then perform repairs and adjustments in a timely manner to limit disruption for the customer. Investigate recurring problems and recommend corrective actions.Manage and maintain company tools, equipment, and supplies required to perform repair services. Prepare clear and concise reports and documentation in a timely manner. Attend and participate in meetings and training programs as needed. As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.Qualifications:
High school diploma or equivalent is required.Mechanical repair experience and aptitude.Product knowledge of AROW Global windows and driver protection systems.Knowledge of Microsoft Office programs, notably Excel.Strong communication, interpersonal, and analytical skills.Capacity to work well under pressure in a fast-paced environment.Ability to follow instructions and illustrations.Willingness to travel overnight frequently and spontaneously; flexibility to work any hours of the day, including overnight. Valid driver license and U.S. passport(or ability to obtain upon hire)required. Self-motivated with a strong desire to implement change.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to sit. The employee is occasionally required to stand, walk, talk, or hear.
AROW is an Equal Opportunity and Human Rights Employer and complies with Federal and State/Provincial regulations at all U.S. and Canadian locations.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
Read Less