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Armada
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  • Remote Senior Technical Partner Manager  

    - Los Angeles County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the role As Senior Technical Partner Manager, you are the technical owner of Armada's most important partner relationships across the full stack — from silicon and hardware OEMs (NVIDIA, Dell, HPE, Supermicro, Intel, AMD) to hyperscalers and ISVs (AWS, Azure, GCP, Databricks, and the AI/ML ecosystem). You translate between Armada engineering and our partners' engineering, product, and field teams; you design the joint solutions, reference architectures, and enablement assets that make our partners successful selling, deploying, and supporting Armada; and you build the operational rails that let those relationships scale as we grow. You will be the person a partner CTO calls when they need to understand how Armada fits, and the person an Armada PM calls when a partner's roadmap is about to change the shape of ours. You will hold your own in a deep technical conversation with engineers and just as comfortably in a commercial conversation with a partner's alliance team, channel chief, or procurement lead. Location. This role is remote-based. What You'll Do (Key Responsibilities) Own the technical relationship Serve as the primary technical point of contact for a portfolio of strategic partners spanning hardware OEMs, silicon vendors, hyperscalers, and ISVs. Act as Armada's technical voice with partner engineering and product organizations; act as the partner's technical voice inside Armada. Build trusted relationships with partner CTOs, chief architects, solution architects, and alliance leaders. Design joint solutions and reference architectures Lead the design of joint reference architectures, integrations, and co-engineered solutions that combine Armada's edge platform with partner hardware, software, and cloud services. Partner with Armada product and engineering to prioritize integration work; partner with partner engineering to land it on both roadmaps. Run hands-on technical validation — PoCs, bake-offs, interop testing — and translate results into clear, decision-ready narratives for both sides. Build processes that scale in parallel to execution Design the operating system for technical partnerships at Armada: intake, qualification, technical deep-dives, architecture reviews, enablement, escalation paths, QBRs, and exit criteria. Stand up repeatable enablement: partner technical training, certification paths, architecture guides, demo environments, and reference deployments. Instrument the program with metrics that matter — integration velocity, joint pipeline sourced and influenced, time-to-first-deployment, partner NPS, certified-SE headcount — and iterate the process against them. Translate complexity, teach, and evangelize Explain the Armada platform — hardware, orchestration, networking, security model, AI/ML stack — simply and accurately to audiences ranging from a partner's CFO to their kernel engineer. Build the teaching materials, whiteboards, and talk tracks that let partners sell and support Armada without needing you in the room. Represent Armada at partner events, technical councils, webinars, and joint customer engagements. Bridge technical and commercial Shape the commercial contours of partnerships — joint GTM, solution SKUs, services attach, co-sell motions — in lockstep with Armada's alliances, sales, product, and finance leaders. Negotiate technical terms in partnership agreements: integration scope, roadmap commitments, interop SLAs, support handoffs, IP boundaries. Drive joint pipeline and unblock deals where the hard question is technical, architectural, or operational. Required Qualifications 8–12+ years of experience in technical partner management, partner solutions architecture, alliances engineering, or a closely related hybrid technical/commercial role at an infrastructure, cloud, OEM, or deep-tech company. Strong technical literacy across infrastructure — both software and hardware. You can credibly discuss server and networking hardware, GPUs and accelerators, virtualization and containers, Kubernetes, Linux, storage, observability, networking (including private 5G, SD-WAN, and satellite), identity and security, and modern AI/ML inference and data pipelines. A track record of balancing speed and precision and knowing which of the two matters more in each moment. Proven ability to design and stand-up processes that scale in parallel to execution — not after it. You build the rails while running the train. A gift for explaining complexity simply and teaching complex concepts. You adjust altitude naturally: zoom into a packet trace with a partner engineer, then zoom out to a one-slide architecture for an EVP. Comfort holding your own in a technical conversation with engineers — and equal comfort in commercial conversations with partner alliance, channel, and procurement teams. Experience driving joint reference architectures, co-engineered solutions, or technical certifications with major ecosystem partners (examples: NVIDIA, Dell, HPE, Supermicro, Intel, AMD, Cisco, AWS, Azure, GCP, Databricks, VMware, Red Hat). Strong written communication — you can produce a reference architecture, a technical FAQ, and a tight exec memo in the same week. Willingness to travel ~25–40% to partner sites, customer deployments, and industry events. Preferred Experience and Skills Hands-on background as a solutions architect, systems engineer, field engineer, or infrastructure engineer earlier in your career. Edge, telco, defense, energy, maritime, or other non-traditional cloud environments in your resume. Experience operating inside or across partner programs at Dell, Microsoft, Cisco, NVIDIA, AWS, or a comparable company. AI/ML inference at the edge, MLOps, or model deployment experience. Comfort with regulated, air-gapped, or sovereign environments. Technical certifications (e.g., CCIE, AWS/Azure/GCP Solutions Architect, NVIDIA Compensation For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications. In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request). Benefits Competitive base salary and equity Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 14 paid company holidays per year #LI-AB1 #LI-Remote Compensation $163,040 - $203,800 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees. Read Less
  • Remote Senior Customer Engineer, Federal  

    - Hillsborough County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the Role The Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Sales Engineer collaborates closely with the sales team to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace. Location. This role is remote in the continental United States. What You'll Do (Key Responsibilities) Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose the appropriate solutions to meet their needs. Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement resources to empower sales representatives in their client interactions. Required Qualifications U.S. citizenship and eligibility for a Secret or higher security clearance. Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree is a plus. 5+ years proven experience in a pre-sales, sales engineering, or solution architecture role supporting technical products. Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G). Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure. Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below). Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies. Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences. Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity. Self-starter who thrives in dynamic environments and effectively manages multiple priorities. Must be willing and able to travel, including potential international travel, as business needs dictate. Preferred Qualifications Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing to a sales process. Demonstrable expertise in one or more Technical Focus Areas: AI expertise in hybrid cloud and distributed computing (e.g., Azure Stack Edge); and experience with virtualization and containerization platforms (e.g., VMware, Docker, Kubernetes). Asset Management Systems understand connectivity and deployment challenges in remote environments; and communication networks including Starlink, cellular/5G, and SD-WAN solutions (e.g. Cradlepoint, Peplink). Hands-on experience integrating devices and/or telemetry protocols such as RESTful APIs, WebSockets, and SNMP. Citizenship Requirements For select roles, due to the nature of our clientele and the technologies involved, there may be specific nationality or citizenship indicated in the required qualifications section. These roles may involve access to sensitive information that is subject to export control regulations or other legal restrictions. In such cases, employment offers will be contingent upon your ability to comply with these requirements. Compensation Read Less
  • Remote Senior Technical Account Manager, Atlas  

    - Pima County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. Role Overview The Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers. This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution. Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes. A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers. These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery. Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value. Location: This role will be based remotely in the Eastern Time Zone. Key Responsibilities Technical account ownership and customer success Serve as the primary technical point of contact (L1) for Atlas customers post go-live Own the short and long-term technical success and health of assigned accounts Build trusted, durable relationships with customer engineering, IT, platform, and operations teams Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment Is main contact point during escalations and drives resolution Collaborates with AEs to co-deliver QBRs Joint Success Plan ownership Build, maintain, and continuously drive Joint Success Plans with customers Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes Regularly review and update success plans with customer stakeholders and Armada leadership Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning Atlas platform adoption and optimization Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation Help customers integrate Atlas into existing workflows, tooling, and operational processes Identify usage gaps, friction points, and opportunities to expand Atlas value Guide customers from initial usage into advanced, production-grade operating patterns Identifies applications to be integrated into Marketplace and drives the execution of this integration Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others Supports the customers with asset management best practices Trains new users to use Atlas in a proficient way Time-to-value and ongoing value realization Accelerate time-to-value by prioritizing high-impact Atlas use cases Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity Track, quantify, and communicate realized value through structured reviews and health checks Operational excellence and reliability Monitor platform health, usage trends, and operational signals across assigned accounts Proactively identify risks, misconfigurations, or adoption challenges before they impact customers Coordinate with Support, Engineering, and Product teams to resolve issues efficiently Ensure customers operate Atlas in a secure, stable, and scalable manner Governance, security, and compliance alignment Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations Partner with customer security and compliance teams as needed Maintain disciplined operational hygiene, documentation, and access management Expansion and growth support Identify Atlas-led expansion opportunities including additional users, environments, or use cases Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan Provide technical validation and guidance for Atlas-driven growth opportunities Cross-functional collaboration Work closely with Support teams responsible for Atlas onboarding and deployment Partner with Product and Engineering to provide structured feedback based on real customer usage Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience Qualifications and Experience 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles Strong experience supporting enterprise SaaS platforms in production environments Deep understanding of cloud platforms, distributed systems, and operational tooling Proven ability to build and drive Joint Success Plans tied to measurable outcomes Ability to explain complex technical concepts clearly to engineers and executives Strong written and verbal communication skills Preferred Experience Experience supporting control planes, management platforms, or observability tools Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments Exposure to regulated or sovereign customer environments Experience driving adoption, value realization, and expansion for enterprise SaaS products Comfort operating with ambiguity and owning outcomes end to end What Success Looks Like Joint Success Plans are actively used and referenced by both Armada and customer teams Atlas adoption deepens over time with clear, measurable value delivered Customers view the Senior TAM as a trusted technical advisor and success partner Retention is strong and expansion is driven by demonstrated outcomes Atlas is positioned as a core operational control plane within customer environments Compensation Read Less
  • Remote Director, Technical Accounting  

    - Forsyth County
    About the Company Armada is an edge computing startup that provides co... Read More
    About the Company Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We’re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere . About the Role We are seeking an experienced, business-savvy Technical Accountant who excels in a dynamic, hyper-growth environment to join our Finance organization as Director, Technical Accounting. In this role, you will serve as the Company’s foremost accounting authority in specific areas of responsibility, providing strategic guidance on complex accounting matters while building and leading cross-functional projects. As we continue to scale our business and navigate an evolving regulatory landscape, you will play a critical role in establishing robust accounting policies, ensuring the accuracy and integrity of our accounting policies, and serving as a trusted advisor on the accounting implications of business decisions This role requires someone who excels as both a hands-on technical expert and a business partner. You will partner closely with cross-functional teams across Finance, Legal, Product, Tax, Treasury and Business Operations to assess accounting treatment for novel business models and transactions. You will also prepare the Company for external audit and drive continuous improvement of our accounting infrastructure. If you are passionate about solving complex accounting challenges while developing high-performing teams, we want to hear from you. Location: This role is office based at our San Francisco, California office. What You'll Do (Key Responsibilities): Serve as one of the Company's principal technical accounting authorities, providing expert guidance on complex accounting matters, including revenue recognition, equity transactions, leases, business combinations, and emerging issues Partner with business teams to assess accounting implications of new products, business models, partnerships, and strategic transactions before they are executed Embed with functional teams across the organization to provide real-time accounting consultation and build strong working relationships with business partners Foster a culture of excellence, continuous learning, and collaboration Establish and maintain comprehensive accounting policies, procedures, and technical accounting memos that ensure compliance with US GAAP Lead the evaluation and implementation of new or revised accounting standards, including impact assessments, policy development, and cross-functional education Oversee the preparation of technical accounting documentation for annual financial statements, including footnote disclosures and supporting schedules Drive automation and process improvements across the technical accounting function, leveraging technology to enhance efficiency and scalability Present technical accounting findings and recommendations to senior leadership, distilling complex matters into clear, actionable insights Monitor regulatory developments and industry trends, proactively identifying potential impacts on the company's accounting and financial reporting Support special projects, including system implementations, internal control enhancements, and others as needed Develop talent across the broader finance organization through training, mentorship, and technical accounting guidance Who You Are Experience Read Less
  • Remote Senior Technical Account Manager, Atlas  

    - Collin County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. Role Overview The Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers. This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution. Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes. A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers. These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery. Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value. Location: This role will be based remotely in the Eastern Time Zone. Key Responsibilities Technical account ownership and customer success Serve as the primary technical point of contact (L1) for Atlas customers post go-live Own the short and long-term technical success and health of assigned accounts Build trusted, durable relationships with customer engineering, IT, platform, and operations teams Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment Is main contact point during escalations and drives resolution Collaborates with AEs to co-deliver QBRs Joint Success Plan ownership Build, maintain, and continuously drive Joint Success Plans with customers Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes Regularly review and update success plans with customer stakeholders and Armada leadership Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning Atlas platform adoption and optimization Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation Help customers integrate Atlas into existing workflows, tooling, and operational processes Identify usage gaps, friction points, and opportunities to expand Atlas value Guide customers from initial usage into advanced, production-grade operating patterns Identifies applications to be integrated into Marketplace and drives the execution of this integration Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others Supports the customers with asset management best practices Trains new users to use Atlas in a proficient way Time-to-value and ongoing value realization Accelerate time-to-value by prioritizing high-impact Atlas use cases Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity Track, quantify, and communicate realized value through structured reviews and health checks Operational excellence and reliability Monitor platform health, usage trends, and operational signals across assigned accounts Proactively identify risks, misconfigurations, or adoption challenges before they impact customers Coordinate with Support, Engineering, and Product teams to resolve issues efficiently Ensure customers operate Atlas in a secure, stable, and scalable manner Governance, security, and compliance alignment Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations Partner with customer security and compliance teams as needed Maintain disciplined operational hygiene, documentation, and access management Expansion and growth support Identify Atlas-led expansion opportunities including additional users, environments, or use cases Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan Provide technical validation and guidance for Atlas-driven growth opportunities Cross-functional collaboration Work closely with Support teams responsible for Atlas onboarding and deployment Partner with Product and Engineering to provide structured feedback based on real customer usage Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience Qualifications and Experience 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles Strong experience supporting enterprise SaaS platforms in production environments Deep understanding of cloud platforms, distributed systems, and operational tooling Proven ability to build and drive Joint Success Plans tied to measurable outcomes Ability to explain complex technical concepts clearly to engineers and executives Strong written and verbal communication skills Preferred Experience Experience supporting control planes, management platforms, or observability tools Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments Exposure to regulated or sovereign customer environments Experience driving adoption, value realization, and expansion for enterprise SaaS products Comfort operating with ambiguity and owning outcomes end to end What Success Looks Like Joint Success Plans are actively used and referenced by both Armada and customer teams Atlas adoption deepens over time with clear, measurable value delivered Customers view the Senior TAM as a trusted technical advisor and success partner Retention is strong and expansion is driven by demonstrated outcomes Atlas is positioned as a core operational control plane within customer environments Compensation Read Less
  • Remote Senior Technical Account Manager, Atlas  

    - Orange County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. Role Overview The Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers. This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution. Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes. A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers. These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery. Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value. Location: This role will be based remotely in the Eastern Time Zone. Key Responsibilities Technical account ownership and customer success Serve as the primary technical point of contact (L1) for Atlas customers post go-live Own the short and long-term technical success and health of assigned accounts Build trusted, durable relationships with customer engineering, IT, platform, and operations teams Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment Is main contact point during escalations and drives resolution Collaborates with AEs to co-deliver QBRs Joint Success Plan ownership Build, maintain, and continuously drive Joint Success Plans with customers Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes Regularly review and update success plans with customer stakeholders and Armada leadership Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning Atlas platform adoption and optimization Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation Help customers integrate Atlas into existing workflows, tooling, and operational processes Identify usage gaps, friction points, and opportunities to expand Atlas value Guide customers from initial usage into advanced, production-grade operating patterns Identifies applications to be integrated into Marketplace and drives the execution of this integration Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others Supports the customers with asset management best practices Trains new users to use Atlas in a proficient way Time-to-value and ongoing value realization Accelerate time-to-value by prioritizing high-impact Atlas use cases Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity Track, quantify, and communicate realized value through structured reviews and health checks Operational excellence and reliability Monitor platform health, usage trends, and operational signals across assigned accounts Proactively identify risks, misconfigurations, or adoption challenges before they impact customers Coordinate with Support, Engineering, and Product teams to resolve issues efficiently Ensure customers operate Atlas in a secure, stable, and scalable manner Governance, security, and compliance alignment Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations Partner with customer security and compliance teams as needed Maintain disciplined operational hygiene, documentation, and access management Expansion and growth support Identify Atlas-led expansion opportunities including additional users, environments, or use cases Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan Provide technical validation and guidance for Atlas-driven growth opportunities Cross-functional collaboration Work closely with Support teams responsible for Atlas onboarding and deployment Partner with Product and Engineering to provide structured feedback based on real customer usage Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience Qualifications and Experience 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles Strong experience supporting enterprise SaaS platforms in production environments Deep understanding of cloud platforms, distributed systems, and operational tooling Proven ability to build and drive Joint Success Plans tied to measurable outcomes Ability to explain complex technical concepts clearly to engineers and executives Strong written and verbal communication skills Preferred Experience Experience supporting control planes, management platforms, or observability tools Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments Exposure to regulated or sovereign customer environments Experience driving adoption, value realization, and expansion for enterprise SaaS products Comfort operating with ambiguity and owning outcomes end to end What Success Looks Like Joint Success Plans are actively used and referenced by both Armada and customer teams Atlas adoption deepens over time with clear, measurable value delivered Customers view the Senior TAM as a trusted technical advisor and success partner Retention is strong and expansion is driven by demonstrated outcomes Atlas is positioned as a core operational control plane within customer environments Compensation Read Less
  • Remote Senior Customer Engineer, Federal  

    - Miami-Dade County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the Role The Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Sales Engineer collaborates closely with the sales team to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements. This role is instrumental in driving revenue growth by effectively positioning the company's products or services within the marketplace. Location. This role is remote in the continental United States. What You'll Do (Key Responsibilities) Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose the appropriate solutions to meet their needs. Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. Collaborate cross-functionally to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement resources to empower sales representatives in their client interactions. Required Qualifications U.S. citizenship and eligibility for a Secret or higher security clearance. Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree is a plus. 5+ years proven experience in a pre-sales, sales engineering, or solution architecture role supporting technical products. Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G). Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure. Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below). Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies. Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences. Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity. Self-starter who thrives in dynamic environments and effectively manages multiple priorities. Must be willing and able to travel, including potential international travel, as business needs dictate. Preferred Qualifications Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing to a sales process. Demonstrable expertise in one or more Technical Focus Areas: AI expertise in hybrid cloud and distributed computing (e.g., Azure Stack Edge); and experience with virtualization and containerization platforms (e.g., VMware, Docker, Kubernetes). Asset Management Systems understand connectivity and deployment challenges in remote environments; and communication networks including Starlink, cellular/5G, and SD-WAN solutions (e.g. Cradlepoint, Peplink). Hands-on experience integrating devices and/or telemetry protocols such as RESTful APIs, WebSockets, and SNMP. Citizenship Requirements For select roles, due to the nature of our clientele and the technologies involved, there may be specific nationality or citizenship indicated in the required qualifications section. These roles may involve access to sensitive information that is subject to export control regulations or other legal restrictions. In such cases, employment offers will be contingent upon your ability to comply with these requirements. Compensation Read Less
  • Remote Senior Technical Partner Manager  

    - San Bernardino County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the role As Senior Technical Partner Manager, you are the technical owner of Armada's most important partner relationships across the full stack — from silicon and hardware OEMs (NVIDIA, Dell, HPE, Supermicro, Intel, AMD) to hyperscalers and ISVs (AWS, Azure, GCP, Databricks, and the AI/ML ecosystem). You translate between Armada engineering and our partners' engineering, product, and field teams; you design the joint solutions, reference architectures, and enablement assets that make our partners successful selling, deploying, and supporting Armada; and you build the operational rails that let those relationships scale as we grow. You will be the person a partner CTO calls when they need to understand how Armada fits, and the person an Armada PM calls when a partner's roadmap is about to change the shape of ours. You will hold your own in a deep technical conversation with engineers and just as comfortably in a commercial conversation with a partner's alliance team, channel chief, or procurement lead. Location. This role is remote-based. What You'll Do (Key Responsibilities) Own the technical relationship Serve as the primary technical point of contact for a portfolio of strategic partners spanning hardware OEMs, silicon vendors, hyperscalers, and ISVs. Act as Armada's technical voice with partner engineering and product organizations; act as the partner's technical voice inside Armada. Build trusted relationships with partner CTOs, chief architects, solution architects, and alliance leaders. Design joint solutions and reference architectures Lead the design of joint reference architectures, integrations, and co-engineered solutions that combine Armada's edge platform with partner hardware, software, and cloud services. Partner with Armada product and engineering to prioritize integration work; partner with partner engineering to land it on both roadmaps. Run hands-on technical validation — PoCs, bake-offs, interop testing — and translate results into clear, decision-ready narratives for both sides. Build processes that scale in parallel to execution Design the operating system for technical partnerships at Armada: intake, qualification, technical deep-dives, architecture reviews, enablement, escalation paths, QBRs, and exit criteria. Stand up repeatable enablement: partner technical training, certification paths, architecture guides, demo environments, and reference deployments. Instrument the program with metrics that matter — integration velocity, joint pipeline sourced and influenced, time-to-first-deployment, partner NPS, certified-SE headcount — and iterate the process against them. Translate complexity, teach, and evangelize Explain the Armada platform — hardware, orchestration, networking, security model, AI/ML stack — simply and accurately to audiences ranging from a partner's CFO to their kernel engineer. Build the teaching materials, whiteboards, and talk tracks that let partners sell and support Armada without needing you in the room. Represent Armada at partner events, technical councils, webinars, and joint customer engagements. Bridge technical and commercial Shape the commercial contours of partnerships — joint GTM, solution SKUs, services attach, co-sell motions — in lockstep with Armada's alliances, sales, product, and finance leaders. Negotiate technical terms in partnership agreements: integration scope, roadmap commitments, interop SLAs, support handoffs, IP boundaries. Drive joint pipeline and unblock deals where the hard question is technical, architectural, or operational. Required Qualifications 8–12+ years of experience in technical partner management, partner solutions architecture, alliances engineering, or a closely related hybrid technical/commercial role at an infrastructure, cloud, OEM, or deep-tech company. Strong technical literacy across infrastructure — both software and hardware. You can credibly discuss server and networking hardware, GPUs and accelerators, virtualization and containers, Kubernetes, Linux, storage, observability, networking (including private 5G, SD-WAN, and satellite), identity and security, and modern AI/ML inference and data pipelines. A track record of balancing speed and precision and knowing which of the two matters more in each moment. Proven ability to design and stand-up processes that scale in parallel to execution — not after it. You build the rails while running the train. A gift for explaining complexity simply and teaching complex concepts. You adjust altitude naturally: zoom into a packet trace with a partner engineer, then zoom out to a one-slide architecture for an EVP. Comfort holding your own in a technical conversation with engineers — and equal comfort in commercial conversations with partner alliance, channel, and procurement teams. Experience driving joint reference architectures, co-engineered solutions, or technical certifications with major ecosystem partners (examples: NVIDIA, Dell, HPE, Supermicro, Intel, AMD, Cisco, AWS, Azure, GCP, Databricks, VMware, Red Hat). Strong written communication — you can produce a reference architecture, a technical FAQ, and a tight exec memo in the same week. Willingness to travel ~25–40% to partner sites, customer deployments, and industry events. Preferred Experience and Skills Hands-on background as a solutions architect, systems engineer, field engineer, or infrastructure engineer earlier in your career. Edge, telco, defense, energy, maritime, or other non-traditional cloud environments in your resume. Experience operating inside or across partner programs at Dell, Microsoft, Cisco, NVIDIA, AWS, or a comparable company. AI/ML inference at the edge, MLOps, or model deployment experience. Comfort with regulated, air-gapped, or sovereign environments. Technical certifications (e.g., CCIE, AWS/Azure/GCP Solutions Architect, NVIDIA Compensation For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications. In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request). Benefits Competitive base salary and equity Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 14 paid company holidays per year #LI-AB1 #LI-Remote Compensation $163,040 - $203,800 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees. Read Less
  • Remote Senior Technical Partner Manager  

    - Orleans Parish
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the role As Senior Technical Partner Manager, you are the technical owner of Armada's most important partner relationships across the full stack — from silicon and hardware OEMs (NVIDIA, Dell, HPE, Supermicro, Intel, AMD) to hyperscalers and ISVs (AWS, Azure, GCP, Databricks, and the AI/ML ecosystem). You translate between Armada engineering and our partners' engineering, product, and field teams; you design the joint solutions, reference architectures, and enablement assets that make our partners successful selling, deploying, and supporting Armada; and you build the operational rails that let those relationships scale as we grow. You will be the person a partner CTO calls when they need to understand how Armada fits, and the person an Armada PM calls when a partner's roadmap is about to change the shape of ours. You will hold your own in a deep technical conversation with engineers and just as comfortably in a commercial conversation with a partner's alliance team, channel chief, or procurement lead. Location. This role is remote-based. What You'll Do (Key Responsibilities) Own the technical relationship Serve as the primary technical point of contact for a portfolio of strategic partners spanning hardware OEMs, silicon vendors, hyperscalers, and ISVs. Act as Armada's technical voice with partner engineering and product organizations; act as the partner's technical voice inside Armada. Build trusted relationships with partner CTOs, chief architects, solution architects, and alliance leaders. Design joint solutions and reference architectures Lead the design of joint reference architectures, integrations, and co-engineered solutions that combine Armada's edge platform with partner hardware, software, and cloud services. Partner with Armada product and engineering to prioritize integration work; partner with partner engineering to land it on both roadmaps. Run hands-on technical validation — PoCs, bake-offs, interop testing — and translate results into clear, decision-ready narratives for both sides. Build processes that scale in parallel to execution Design the operating system for technical partnerships at Armada: intake, qualification, technical deep-dives, architecture reviews, enablement, escalation paths, QBRs, and exit criteria. Stand up repeatable enablement: partner technical training, certification paths, architecture guides, demo environments, and reference deployments. Instrument the program with metrics that matter — integration velocity, joint pipeline sourced and influenced, time-to-first-deployment, partner NPS, certified-SE headcount — and iterate the process against them. Translate complexity, teach, and evangelize Explain the Armada platform — hardware, orchestration, networking, security model, AI/ML stack — simply and accurately to audiences ranging from a partner's CFO to their kernel engineer. Build the teaching materials, whiteboards, and talk tracks that let partners sell and support Armada without needing you in the room. Represent Armada at partner events, technical councils, webinars, and joint customer engagements. Bridge technical and commercial Shape the commercial contours of partnerships — joint GTM, solution SKUs, services attach, co-sell motions — in lockstep with Armada's alliances, sales, product, and finance leaders. Negotiate technical terms in partnership agreements: integration scope, roadmap commitments, interop SLAs, support handoffs, IP boundaries. Drive joint pipeline and unblock deals where the hard question is technical, architectural, or operational. Required Qualifications 8–12+ years of experience in technical partner management, partner solutions architecture, alliances engineering, or a closely related hybrid technical/commercial role at an infrastructure, cloud, OEM, or deep-tech company. Strong technical literacy across infrastructure — both software and hardware. You can credibly discuss server and networking hardware, GPUs and accelerators, virtualization and containers, Kubernetes, Linux, storage, observability, networking (including private 5G, SD-WAN, and satellite), identity and security, and modern AI/ML inference and data pipelines. A track record of balancing speed and precision and knowing which of the two matters more in each moment. Proven ability to design and stand-up processes that scale in parallel to execution — not after it. You build the rails while running the train. A gift for explaining complexity simply and teaching complex concepts. You adjust altitude naturally: zoom into a packet trace with a partner engineer, then zoom out to a one-slide architecture for an EVP. Comfort holding your own in a technical conversation with engineers — and equal comfort in commercial conversations with partner alliance, channel, and procurement teams. Experience driving joint reference architectures, co-engineered solutions, or technical certifications with major ecosystem partners (examples: NVIDIA, Dell, HPE, Supermicro, Intel, AMD, Cisco, AWS, Azure, GCP, Databricks, VMware, Red Hat). Strong written communication — you can produce a reference architecture, a technical FAQ, and a tight exec memo in the same week. Willingness to travel ~25–40% to partner sites, customer deployments, and industry events. Preferred Experience and Skills Hands-on background as a solutions architect, systems engineer, field engineer, or infrastructure engineer earlier in your career. Edge, telco, defense, energy, maritime, or other non-traditional cloud environments in your resume. Experience operating inside or across partner programs at Dell, Microsoft, Cisco, NVIDIA, AWS, or a comparable company. AI/ML inference at the edge, MLOps, or model deployment experience. Comfort with regulated, air-gapped, or sovereign environments. Technical certifications (e.g., CCIE, AWS/Azure/GCP Solutions Architect, NVIDIA Compensation For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications. In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request). Benefits Competitive base salary and equity Medical, dental, and vision (subsidized cost) Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) Retirement plan options, including 401(k) and Roth 401(k) Unlimited paid time off (PTO) 14 paid company holidays per year #LI-AB1 #LI-Remote Compensation $163,040 - $203,800 USD You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees. Read Less
  • Remote Senior Technical Account Manager, Atlas  

    - Washoe County
    About the Company Armada is a full-stack edge infrastructure company d... Read More
    About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. Role Overview The Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers. This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution. Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes. A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers. These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery. Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value. Location: This role will be based remotely in the Eastern Time Zone. Key Responsibilities Technical account ownership and customer success Serve as the primary technical point of contact (L1) for Atlas customers post go-live Own the short and long-term technical success and health of assigned accounts Build trusted, durable relationships with customer engineering, IT, platform, and operations teams Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment Is main contact point during escalations and drives resolution Collaborates with AEs to co-deliver QBRs Joint Success Plan ownership Build, maintain, and continuously drive Joint Success Plans with customers Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes Regularly review and update success plans with customer stakeholders and Armada leadership Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning Atlas platform adoption and optimization Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation Help customers integrate Atlas into existing workflows, tooling, and operational processes Identify usage gaps, friction points, and opportunities to expand Atlas value Guide customers from initial usage into advanced, production-grade operating patterns Identifies applications to be integrated into Marketplace and drives the execution of this integration Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others Supports the customers with asset management best practices Trains new users to use Atlas in a proficient way Time-to-value and ongoing value realization Accelerate time-to-value by prioritizing high-impact Atlas use cases Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity Track, quantify, and communicate realized value through structured reviews and health checks Operational excellence and reliability Monitor platform health, usage trends, and operational signals across assigned accounts Proactively identify risks, misconfigurations, or adoption challenges before they impact customers Coordinate with Support, Engineering, and Product teams to resolve issues efficiently Ensure customers operate Atlas in a secure, stable, and scalable manner Governance, security, and compliance alignment Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations Partner with customer security and compliance teams as needed Maintain disciplined operational hygiene, documentation, and access management Expansion and growth support Identify Atlas-led expansion opportunities including additional users, environments, or use cases Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan Provide technical validation and guidance for Atlas-driven growth opportunities Cross-functional collaboration Work closely with Support teams responsible for Atlas onboarding and deployment Partner with Product and Engineering to provide structured feedback based on real customer usage Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience Qualifications and Experience 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles Strong experience supporting enterprise SaaS platforms in production environments Deep understanding of cloud platforms, distributed systems, and operational tooling Proven ability to build and drive Joint Success Plans tied to measurable outcomes Ability to explain complex technical concepts clearly to engineers and executives Strong written and verbal communication skills Preferred Experience Experience supporting control planes, management platforms, or observability tools Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments Exposure to regulated or sovereign customer environments Experience driving adoption, value realization, and expansion for enterprise SaaS products Comfort operating with ambiguity and owning outcomes end to end What Success Looks Like Joint Success Plans are actively used and referenced by both Armada and customer teams Atlas adoption deepens over time with clear, measurable value delivered Customers view the Senior TAM as a trusted technical advisor and success partner Retention is strong and expansion is driven by demonstrated outcomes Atlas is positioned as a core operational control plane within customer environments Compensation Read Less

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