Location: Jacksonville, FL 32225
Employment Type: Full-Time
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Are you a people-person with strong organizational skills and a passion for helping others find the perfect home? Our family-owned business specializes in managing single-family home rentals, and we are seeking a dedicated Bilingual Leasing Consultant (English/Spanish) to join our team.
Key Responsibilities:
Serve as the primary point of contact for prospective residents, responding promptly to phone and email inquiries, providing property details, and scheduling showings.Qualify potential residents according to Fair Housing Guidelines and company policies, collecting all necessary information, including applications, income verification, and documentation.Facilitate the leasing process for current and upcoming vacant homes, securing lease agreements and collecting initial deposits and rent payments.Manage lease expirations and renewals, maintaining accurate records and communicating with residents in a timely and proactive manner.Submit maintenance work orders in a timely manner and coordinate with vendors and contractors to ensure timely completion of service requests.Support positive resident relations by offering excellent customer service, addressing concerns promptly, and maintaining a professional and courteous demeanor.Assist with rent collection, follow-up on delinquencies, and support eviction procedures when necessary, in coordination with company policy.Perform various administrative tasks, such as scanning receipts, ensuring property insurance policies are active and paid on time, and updating resident files.Participate in ongoing training to remain compliant with new or existing housing regulations and internal policies.Contribute to marketing efforts, including promoting available homes, preparing online listings, and maintaining a professional brand presence.Use Microsoft Office Suite (Word, Excel, Outlook) to support office operations.Be prepared to handle other duties as assigned, contributing to a flexible and team-oriented work environment.Qualifications:
Fluent in English and Spanish (both verbal and written communication required)High school diploma or equivalent requiredPrevious experience in leasing, property management, or a customer service-related field preferredExperience with AppFolio Property Management software is preferred.Understanding of Fair Housing regulationsProficiency in Microsoft Office SuiteExcellent communication skills and a passion for delivering outstanding customer serviceHighly organized, dependable, and efficient in managing daily responsibilitiesWhat We Offer:
A welcoming, supportive environment in a family-run businessRegular business hours with work-life balance.The chance to make a real difference in residents’ lives and within the community Read Less