About Arketa
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses; whether online, in-person, or both.
With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint.
We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for teammates who are excited to help shape the future of wellness.
About the Role
We are hiring a Studio General Manager to support the opening and ongoing success of a luxury social wellness club in New York City, as our Flagship to Arketa-powered studio owners.
What success looks like
We believe in setting our team up to thrive. Here's what your first year will look like:
First 30 days, Build the foundation: You'll hit the ground running by owning the studio launch from the ground up: partnering with our Ops leader about pre-sales and learning Arketa's platform inside and out. You'll also pitch in on a small portion of office management to get a feel for how we operate behind the scenes.
30-90 days - Build the business: Once the studio is live, the focus shifts to management and operations. You'll lead pre-sale membership planning, partner with our Lead Instructor to source and onboard instructors, and coordinate our soft launch - laying the groundwork for a thriving studio community.
6 months - 1 year, Run the studio: By this point, you'll be fully in the driver's seat. You'll manage a team that keeps the studio running day-to-day, coordinate instructor schedules, organize pop-up events and brand collaborations, and maintain a light load of office management responsibilities alongside it all.
This is a hands-on, hybrid role that blends:
Onsite Flagship studio management, leadership and hospitalityOffice and environment management
You will play a critical role in launching and stabilizing a new studio. Our customers may visit our Flagship and you'll be the go-to-expert on launching, scaling and managing a studio through our state of the art tech. This role is ideal for someone who deeply understands how studios actually run and enjoys helping others run them better.
You will be in the studio, in the tools, and in the details.
What You'll Do
Studio Leadership & Guest Experience
Act as a visible, calm, and professional leader on the studio floorSet the standard for luxury hospitality, warmth, and operational excellenceEnsure every guest interaction reflects brand values and consistencySupport front-of-house teams with real-time coaching and guidanceResolve guest issues with empathy, clarity, and strong judgmentSales, Membership & Business Support
Support membership acquisition, conversion, and retention effortsReinforce consultative, education-first sales conversationsEnsure studio teams are aligned on offers, pricing, and promotionsMonitor daily operational and revenue indicators and flag issues earlyHelp studios improve utilization and consistency through better systems, not just effortOperations, Reliability & Compliance
Support scheduling, coverage planning, and shift readinessEnsure accurate timekeeping and payroll inputsMaintain operational standards across cleanliness, safety, and equipmentDocument processes to reduce single-point dependencyEnsure compliance with NYC labor, safety, and operational requirementsOffice & Environment Management (5-10% of your role)
Ensure the studio and office are consistently clean, organized, and guest-readyCoordinate cleaning, maintenance, and vendorsMonitor inventory and place supply orders (studio, office, and amenities)Order team lunches and manage hospitality logisticsPlan and support internal team events and momentsMaintain a seamless connection between office operations and studio needsWhy This Role Is Special
You'll help open and operate a flagship studioYou'll influence both in-person experience and backend systemsYou'll have real ownership, visibility, and impact across the businessYou'll have the best of both worlds: in-person studio connection and exposure to the team and tech who provide the tooling that makes it possibleWho You Are
4-7+ years of experience in teaching in studios, studio management, wellness, or fitnessThrive in ambiguityDeep understanding of how studios run day-to-day (not just theoretically)Highly organized, detail-oriented, and execution-focusedComfortable balancing people leadership with systems and process workStrong communicator who is warm, direct, and practicalExcited to work deeply in operational toolsNYC-based and excited to be onsite and hands-onBonus:
You've driven significant customer acquisition during pre-sales and early days of launching a new studio
What We Offer:
Competitive Salary and Stock OptionsComprehensive Medical, Vision and Dental InsuranceUnlimited PTOWellness ReimbursementCatered Lunches/Snacks in NYCOwnership and Opportunity for Advancement
For this role, the estimated annual base salary range is $85,000 - $100,000 USD, depending on experience and qualifications. We believe in compensating fairly and transparently, and we're happy to provide more detail during the interview process.
Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.
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