Arizona Community Physicians
IS Client Services Analyst
Department Information Services
Reports To Client Services Analyst
Location Executive Central Business Office / ACP Locations
Status Full-time
Description
Become part of Arizona Community Physicians (ACP), Arizona's largest and most successful physician-owned medical group. ACP is a patient-centered organization consisting of approximately 800 employees and 166 providers across family medicine, internal medicine, geriatrics, pediatrics, endocrinology, dermatology, and gynecology. ACP operates in 40+ locations of varying sizes throughout Tucson, Oro Valley, and Green Valley.
Our Information Services Department is seeking a qualified candidate to join our collaborative Client Services team in delivering excellent technical support to ACP employees and clinical operations. This position is based at our Executive Central Business Office and supports users across ACP's administrative and clinical locations.
Job Summary
The IS Client Services Analyst provides first-level and intermediate technical support for endpoint computing hardware, software, peripherals, mobile devices, printers, and related systems. This role is responsible for responding to user requests, troubleshooting technical issues, supporting day-to-day operations, maintaining accurate documentation, and delivering a high level of customer service.
The ideal candidate is technically capable, customer-focused, organized, and comfortable supporting users in both office and clinical environments. This position works under the direction of the Lead Client Services Technician and collaborates with other Information Services team members to resolve issues, complete service requests, and support technology projects.
Essential Duties and Responsibilities
· Provides timely, professional, and courteous technical support to end users by phone, remote support tools, email, ticketing system, and in person.
· Troubleshoots and resolves issues related to desktops, laptops, virtual desktops, mobile devices, printers, scanners, peripherals, and common business applications.
· Supports Windows operating systems, Microsoft Office, Microsoft 365 applications, web browsers, Citrix-delivered Epic clinical applications, and other business software used throughout the organization.
· Performs user account support tasks such as password resets, account unlocks, access troubleshooting, and basic permissions support in accordance with ACP security procedures.
· Installs, configures, deploys, moves, and replaces endpoint hardware and related equipment.
· Assists with workstation imaging, software deployment, patching, hardware refreshes, and endpoint lifecycle activities.
· Maintains accurate records of support requests, troubleshooting steps, resolutions, asset assignments, and equipment movement.
· Tracks, updates, and maintains IT inventory including workstations, laptops, monitors, printers, mobile devices, and related equipment.
· Escalates complex or unresolved issues to the Lead Client Services Technician, Systems Administrators, vendors, or other appropriate resources.
· Communicates clearly with users, team members, vendors, and management regarding issue status, timelines, and resolution steps.
· Follows established technical procedures, documentation, security standards, and change control practices.
· Assists with onboarding and offboarding tasks, including workstation setup, equipment recovery, access coordination, and user support.
· Provides basic end-user training and guidance for standard hardware, software, security practices, and business applications.
· Travels to ACP clinic and business office locations as needed to provide onsite technical support.
· Participates in a rotating on-call schedule or after-hours support as required.
· Participates in IT projects and may assist with small-scale technology initiatives.
· Identifies recurring issues and suggests process, documentation, or technology improvements.
· Maintains professional knowledge by learning new technologies, tools, and procedures relevant to the role.
Required Knowledge, Skills, and Abilities
· Working knowledge of Windows desktop operating systems in a corporate network environment.
· Basic understanding of Active Directory, user accounts, permissions, group membership, and password management.
· Familiarity with Microsoft Office and Microsoft 365 applications.
· Understanding of fundamental networking concepts including IP addressing, DNS, DHCP, Wi-Fi, VPN, and basic connectivity troubleshooting.
· Ability to troubleshoot hardware, software, printing, peripheral, and application issues.
· Strong customer service skills with the ability to communicate technical information to non-technical users.
· Ability to organize workload, prioritize support requests, and manage multiple tasks simultaneously.
· Ability to work independently while also contributing effectively as part of a team.
· Strong written and verbal communication skills.
· Ability to follow documented procedures and contribute to documentation when needed.
· Ability to remain calm and professional while supporting users in urgent or stressful situations.
· Ability to identify opportunities for process improvement and communicate suggestions appropriately.
Physical, Travel, and Work Requirements
· Ability to lift up to 50 pounds and move computer-related equipment such as desktops, monitors, printers, scanners, and audio/visual equipment.
· Ability to perform work that may require kneeling, crawling, bending, reaching overhead, and working under desks or in equipment areas.
· Ability to travel between ACP locations in Tucson, Oro Valley, Green Valley, and surrounding areas as needed.
· Valid driver's license, reliable transportation, and clean driving record required.
· Availability to occasionally work evenings, weekends, or participate in an after-hours support rotation.
Education and Experience Requirements
· Associate degree in Computer Science, Information Technology, related field, or equivalent technical certification or work experience.
· Minimum of 2 years of experience supporting desktop users in a networked business environment.
· Experience using a helpdesk ticketing system preferred.
· Experience supporting users in a healthcare, clinical, or multi-site business environment preferred.
Preferred Qualifications
· Experience with endpoint management, imaging, software deployment, or patch management tools.
· Experience supporting Microsoft 365, Exchange Online, OneDrive, Teams, and SharePoint.
· Experience with Active Directory user and computer administration.
· Experience supporting printers, scanners, label printers, and other clinical or office peripherals.
· Experience with mobile device support.
· Experience with remote support tools.
· Experience working with vendors for hardware, software, telecom, or service-related issues.
· Basic knowledge of Linux, web administration, IIS, Apache, PHP, or JavaScript is a plus but not required.
Read LessNurse Practitioner, Physician Assistant, Part Time and Fulltime
Arizona Community Physicians (ACP) is seeking Nurse Practitioners and Physician Assistants.
This position will provide direct patient care. ACP is Arizona's largest and most successful physician-owned medical group, and we offer competitive pay and opportunity for growth.
Under the supervision of the Physician, the Nurse Practitioner collaborates in providing medical services to patients in accordance with the guidelines of the Arizona State Board of Medical Examiners governing Nurse Practitioners.Performs episodic and follow up care and performs exams appropriate to the chief compliant or reason for visit. Obtains a comprehensive health history, identifies medical and health risks and collects relevant subjective data. Orders appropriate diagnostic tests and accurately interprets clinical data. Formulates the appropriate differential diagnoses based on history, physical exam, and clinical findings. Orders appropriate pharmacologic agents.Reassesses and modifies treatment plan as necessary to achieve medical and health goals. Includes preventive care in treatment plan. Seeks timely consultation with physician as appropriate. Provides and documents appropriate patient education.Performs administrative duties to include medical record and patient confidentiality, specimen labeling and routing, ancillary referrals, supply and pharmaceutical ordering, consent forms and waivers.Maintains organized system for timely call backs, related documentation, and follow-through.Accurately and thoroughly records or dictates patient medical information including primary medical evaluations, progress notes, histories, and physicals.Demonstrates knowledge and understanding of managed care plans, formularies, and basic referral requirements.Communicates effectively with front office staff regarding same day appointments, changes to schedule and related issues. Reviews appointment schedules in advance to anticipate problems with patient flow.Maintains current medical knowledge with continuing education.Promotes excellence in patient relations and customer service, emphasizing compassion, responsiveness, respect, and courtesy.
Skills/ Requirements
Graduate of an accredited Clinical Nurse Specialist Program with current license in the State of Arizona and current ACLS certification.
Front Office Specialist - for Medical Outpatient Care Offices
Our Medical Front Office Specialists provide excellent customer service to our patients by providing skilled and patient- welcoming administrative support. We have Front Office positions across our 48+ clinical offices and in our ancillary services.
Our offices vary in size from small to large which provides options to experience and grow in a variety of settings. We offer an internal transfer process which affords our employees to transition into new roles and office cultures to support their interests.
Summary
Performs administrative and customer-service responsibilities encompassing a variety of duties which support patient care and clinical operations. Duties include patient-facing responsibilities in-person and/or telephonically and electronically. Responsibilities may vary daily depending on clinical site, workflow structure and patient needs.
Responsibilities include but are not limited to:
· Provide excellent customer service to patients, patient family members, business representatives, and other visitors to our clinical offices through positive interactions with greetings and quality support as needed.
· Effectively manages reception area traffic and patient flow by having an organized work area and system for arriving patients.
· Arrive patients and complete check-in process involving registration and appointment scheduling which includes obtaining legible photocopies of insurance cards, accurate data entry, insurance verification, collecting co-pays, record-keeping, and forms completion.
· Perform daily cash handling/cashiering which includes balances all encounters and end of day cash/credit card processes.
· Follow practice guidelines for patient walk-ins and vendors without appointments and other exceptions to the clinic schedule.
· Interface with back-office personnel and physicians in facilitating patient flow. This includes collaborative teamwork together to meet patient care and business needs.
· Answer phones, route calls, take messages and manage voicemails to ensure communication is fluid and accurate.
· Appropriately handle high priority calls (urgent triage, physicians, hospitals) during clinic hours according to practice guidelines.
· Manages in-basket messages effectively in patient electronic health record system.
· Generate appointment schedules and encounters before clinic begins and follows proper start-of-day procedure for cash drawer.
· Prior to appointments, reviews medical records to ensure most recent dictation and lab results are filed.
· Annotate no shows, cancellation, and add-on appointments appropriately.
· Communicate arrivals and delays to back office.
· Maintain up-to-date resource manuals and related materials (contract, ancillary and vendor grids; eligibility rosters).
· Manage medical records requests, complete forms, facilitate fax requests, scan documents into patient records as required.
· Ensure cleanliness of reception area.
· Maintain HIPAA compliance (patient-confidentiality requirements) as required.
· Other duties as required.
Qualifications
·Minimum of high school diploma or GED credential (a high school equivalency diploma).
· Prefer at least one year of experience in an administrative support role with responsibility for multitasking, and detail-oriented tasks.
· Prefer experience working with the public providing customer service.
Knowledge and Skills:
· Computer proficiency and ability to quickly learn new applications.
· Proficient in typing and good spelling, punctuation, grammar and oral communication.
· Skills in organization, prioritization, and multi-tasking.
· Professional demeanor and recognition of privacy considerations for patients and families.
· Must be able to act calmly and effectively in a busy or stressful situation.
· Must be able to establish and maintain effective working relationships with medical staff and peers.
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Join Our Growing Physician Group!
We are seeking a detail-oriented and experienced Billing Specialist to join our large, multi-specialty physician group. If you have a strong background in medical billing, enjoy solving problems, and are committed to providing excellent support to patients and providers, we'd love to hear from you.
Responsibilities:
Process and submit insurance claims accurately and timelyFollow up on unpaid or denied claimsPost insurance and patient paymentsVerify insurance eligibility and benefitsResolve billing inquiries from patients and insurance companiesMaintain compliance with payer guidelines and HIPAA regulationsWork collaboratively with providers, clinical staff, and administrative teamsQualifications:
Two years of experience in medical billing and collections (physician practice experience preferred)Knowledge of CPT, ICD-10, and HCPCS codingFamiliarity with electronic health records (EHR) and practice management softwareStrong organizational, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentHigh school diploma or equivalent required; additional billing or coding certification is a plusWhat We Offer:
Competitive pay based on experienceComprehensive benefits packagePaid time off and holidaysRetirement plan with employer contributionOpportunities for professional growth and advancementSupportive team environmentA casual working environmentIf you're looking to build your career with a respected physician group dedicated to quality patient care, we encourage you to apply today.
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Arizona Community Physicians is currently seeking a Nurse Practitioner, Pediatrics Part Time
2-3 days a week to start
Description
Skills/ Requirements
Graduate of an accredited Clinical Nurse Specialist Program with current license in the State of Arizona and current ACLS certification.
Job description Medical Assistant Certificate Required
Seeking Qualified Medical Assistants!
Arizona Community Physicians’ (ACP) Medical Assistants provide excellent customer service to our patients by providing skilled and compassionate clinical support.
Apply with us today for the opportunity to join our successful physician owned medical group and grow your career. Our offices vary in size from small to large which provides options to experience and grow in a variety of clinical settings. We offer an internal transfer process which affords our employees to transition into new roles and office cultures to support their interests. We welcome both new graduates and experienced MA’s and offer competitive pay with bonus opportunity!
ACP’s workforce spans across 48+ locations in Tucson, Green Valley and Oro Valley. We are predominantly a primary care medical group with some specialties in Internal Medicine, Family Practice, Pediatrics, Rheumatology, Dermatology, Osteopathy, Endocrinology and Gynecology. Our patient services also include our ACO, Abacus Health, and ancillary services including a lab, and two imaging facilities.
What you bring to the job:
Medical assisting competency and skillsDesire and skills to effectively collaborate and provide excellent patient careOrganizational skills to effectively track and deliver patient care and to manage workflowProfessional demeanor and recognition of privacy considerations for patients and familiesAbility to act calmly and effectively in a busy or stressful situationCompetency with establishing and maintaining effective working relationshipsComputer proficiency and ability to quickly learn new applicationsProficiency in typing and good spelling, punctuation, grammar, and oral communicationFlexibilityYour responsibilities will include but are not limited to:
Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.Secures patient information by completing and safeguarding medical records, completing diagnostic coding and procedure coding, and keeping patient information confidential.Completes specimen labeling and routing, ancillary referrals, documentation, supply and pharmaceutical ordering, consent forms and waivers.Maintains organized system for timely call backs, related documentation, and follow-through.Accurately and thoroughly records patient concerns, phone triage and medication refills in medical record.Reviews appointment schedules in advance to anticipate problems with patient flow. Prior to appointments, reviews medical records to ensure most recent dictation and lab results are filed.Communicates effectively with front office staff regarding same day appointments, changes to schedule and related issues.Performs other indirect patient services and clerical duties to facilitate the overall management of patient.If you meet the minimum qualifications:
A High School Diploma or General Education Diploma (G.E.D.)A Medical Assistant Certificate from an approved and accredited educational institution.Lab ExperienceBenefits include:
Competitive pay including bonus opportunity401(k) with Employer Match and Profit-Sharing Retirement PlanEmployer-paid Life Insurance and Long-Term Disability InsuranceSupplemental/Voluntary Insurances: Short Term Disability, Life, AD&D, Accident; Hospital, Critical Illness with Cancer CoverageMedical Plans: PPO and HDHP w/ Health Savings Account (HSA) including Employer ContributionFlexible Spending Accounts (FSA)DentalVisionEmployee Assistance ProgramsPaid Time Off including Paid Sick TimePaid HolidaysRead Less
Medical Office Manager - Medical Assistant Certificate Required
Arizona Community Physicians (ACP) is seeking experienced supervisors for our out-patient clinical offices located in east and northwest Tucson.
A Medical Office Manager at ACP is an important member our management team, responsible for overseeing the daily administrative and operational functions of a physician practice. This role plays an integral part in supporting high-quality patient care and fostering positive patient experiences while ensuring efficient, well-coordinated clinic operations.
Serving as the primary liaison between the practice and ACP administrative departments, the Office Manager drives consistent, high-quality management practices across all areas of responsibility. This is a hands-on leadership role that requires active coordination of a wide range of operational, administrative, and staff management functions.
Key responsibilities include providing strong operational leadership and daily oversight of clinic flow; ensuring appropriate staffing to meet patient care and business needs; and supervising, coaching, and supporting staff to promote accountability, engagement, and performance. The Office Manager is responsible for managing physician schedules to support access, productivity, and coverage needs, while maintaining flexibility to adjust for operational demands.
The role also includes ownership and active management of performance metrics, including Abacus (Abacus is ACP’s Affordable Care Organization ) reporting and other key indicators, to monitor clinic performance, drive improvements, and support organizational goals. Responsibilities extend to managing core business functions such as payroll, petty cash, invoice reconciliation, and cash handling, while ensuring compliance with safety standards, including OSHA and CLIA requirements.
Additional responsibilities include overseeing medical records processes to ensure accuracy, regulatory compliance, and patient confidentiality. The Office Manager may also support coding and charge entry, information systems, facility operations, purchasing, and inventory management, while ensuring adherence to ACP policies and procedures.
As the operational leader of the site, the Office Manager is accountable for managing the day-to-day activities of the office, proactively identifying, and resolving issues, and ensuring smooth coordination across all functions. Depending on site size and staffing, the role may also assist with front desk operations, patient referrals, medical assisting, and other administrative duties as needed. In smaller practice sites, a greater proportion of time may be dedicated to direct operational and administrative responsibilities.
Key Skills & Qualifications
Proven supervisory experience, preferably within a primary care or outpatient clinical setting
Strong leadership and staff management skills, including onboarding, coaching, performance feedback, and accountabilityDemonstrated ability to lead day-to-day clinic operations, including patient flow, staffing coverage, referrals, and charge captureExperience with computerized scheduling and patient accounting systems; Epic or similar EHR preferredWorking knowledge of medical billing, coding (ICD-10, CPT), and revenue cycle processesUnderstanding of regulatory compliance (HIPAA, OSHA, CLIA) and medical record standardsExcellent communication skills (verbal and written) with a strong focus on patient service and team collaborationAbility to monitor and improve clinic performance metrics (charge capture, quality measures, referrals) and partner with providers/leadership on improvement opportunitiesStrong organizational, problem-solving, and multitasking abilities in a fast-paced environmentKnowledge of managed care processes, including eligibility, referrals, and insurance workflows
Education & Experience Requirements
Minimum high school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, or related field preferred
Minimum of three (3) years of experience in healthcare operations, preferably within a primary care or physician practice setting, including one or more of the following:Clinic or physician practice operationsPatient accounting, billing, or revenue cycle managementInsurance claims processing or related administrative functionsWorking knowledge of medical coding and billing practices, including ICD-10, CPT, HCPCS, and Medicare guidelinesUnderstanding of managed care processes, including eligibility verification, referral workflows, and charge entry experience Read LessRadiologic Technologist Per Diem
Job Summary
We are seeking Per Diem Radiologic Technologists to join our team! Position supports both imaging facilities located on the Northwest and the East side of Tucson. This role performs routine diagnostic radiographic procedures while providing excellent patient care in a fast-paced outpatient environment.
Essential Duties and Responsibilities:
Radiation Technology
· Perform routine radiographic procedures with proper patient positioning and accurate equipment settings.
· Adhere to radiation safety principles, including ALARA, and appropriately use radiation protection and shielding.
· Follows physician orders precisely and clearly communicates instructions to patients.
· Monitors equipment and adheres to protocol for investigating deviations and corrective action.
· Comply to OSHA/CLIA guidelines regarding universal precautions, biohazardous safety and infection control.
Administrative
· Demonstrates thorough knowledge of ACP policies and procedures related to radiology services.
· Accurately complete x‐ray requisitions, documentation, consent forms, and waivers while maintaining patient confidentiality.
· Order and maintain supplies.
· Maintain complete and accurate equipment quality control and maintenance records.
· Support efficient patient flow by reviewing schedules and prioritizing procedures appropriately.
· Demonstrate competency with office equipment and systems including computers, printers, fax machines, copiers, and telephone systems.
· Follow established protocols for troubleshooting and reporting hardware or software issues.
Customer Service
· Promote excellence in patient relations and customer service with emphasis on safety, compassion, responsiveness, respect, and courtesy.
· Greet patients professionally and ensure patient privacy during examinations.
· Use active listening skills to assess patient needs and confirm understanding.
· Act promptly to resolve concerns and seek opportunities to exceed patient expectations.
Teamwork
· Work respectfully and collaboratively with physicians, technologists and staff to achieve shared goals.
· Respond positively to work-related requests and willingly share knowledge.
· Communicates in a professional manner that promotes trust and mutual respect.
· Maintains emotional control and professionalism when addressing conflict or challenging situations.
· Adapts to changes in job responsibilities or workflow.
Physical Requirements and Working Conditions
· Frequent standing, walking, bending, stooping, stretching, and lifting within a confined area.
· Full range of body motion required for safely assisting and positioning patients. Requires manual dexterity, finger dexterity and eye-hand coordination.
· Occasional lifting, pulling, pushing, and carrying items weighing up to 30 pounds (medical records, supplies, carts, equipment).
· Routine exposure to radiation and bodily fluids and tissue.
Required Education and Licensure
· Completion of an ARRT-approved Radiologic Technology program.
· Current ARRT certification.
· Current Arizona state licensure (ADHS).
· Current CPR certification.
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Ultrasound Technologist
Job Summary
Performs sonographic examinations as ordered by physicians and communicates results of examinations.
Responsibilities
· Performs clinical assessment and diagnostic sonography examinations. Demonstrates competency in performing cognitive sonographic skills to identify, record and adapt procedures as appropriate to anatomical, pathological, diagnostic information and procedures.
· Uses independent judgment during the sonographic exam to accurately differentiate between normal and pathologic findings.
· Analyzes sonograms, synthesizes sonographic information and medical history, and communicates findings to the appropriate physician.
· Maintains a daily log of patients seen and completes appropriate paperwork.
· Prepares preliminary reports and contacts referring physician when required, according to established procedures.
Job Requirements
. Education: High school diploma or GED credential (a high school equivalency diploma)
· Graduate of an accredited Diagnostic Sonography/Ultrasound Program.
· Current certification by the American Registry of Diagnostic Medical Sonographers.
· Current CPR certification.
Breast Ultrasound a plus
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