Overview:
As the Axe Throwing Club Manager, you will be responsible for the efficient and effective operation of the axe throwing facility. You will oversee all aspects of the venue's daily operations, ensuring a safe, enjoyable, and memorable experience for guests while maximizing revenue and profitability.
Responsibilities:
Operational Management:
Supervise and coordinate all activities within the venue, including the reservations and point of sale software for check ins and check outs,
Supervising and ensuring the execution of Club waivers for all participants
Ensuring and enforcing rules and safety protocols at all times
Directing staff to supervise participants and to coach groups in a safe and effective manner
Schedule staff shifts, manage staff levels depending on reservations, and reduce staff when appropriate
Maintain premises in a clean orderly manner
Apprise ownership of when inventory is getting low and provide detail on what to procure including wood for targets and alcohol
Manage both reservations and walk ins to ensure adherence to capacity and balancing the user experience to additional demand
Respond to emails online for group bookings and handle any customer issues or requests.
Qualifications:
Prior experience in retail, hospitality, entertainment, or recreational management with specific experience in managing a similar venue is preferred
Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
Excellent Communication and customer service skills
Strong organizational and problem solving skills
Ability to work flexible hours, including evenings, weekends, and certain holidays
Certification in first aid and CPR preferred, but not required
Passion for providing a memorable experience and fostering a positive, welcoming environment for guests
The successful candidate will play a crucial role in ensuring the success of the venue while providing exceptional service for customers.
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