Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments.
Duties/Responsibilities:
Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.Required Skills/Abilities:
Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.Self-starter with the ability to think creatively and work effectively.Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.Strong communicator that is customer oriented.Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.Experience with claims/quality reports and analytical software packages.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.Ability to travel on occasion for company meetings.Education and Experience:
High school diploma or equivalent education (GED) required.Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.A minimum of 1 year work experience as a Medical Assistant.6+months' phlebotomy experience is highly desired.BLS for Healthcare Providers required.EClinical Works or similar EMR experience.Experience working with geriatric patients is a plus.Embodies and serves as a role model of ArchWell Health's Values:Be compassionateStrive for excellenceEarn trustShow respectStay resilientAlways do the right thingAbout ArchWell Health:
At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Read LessCore to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments.
Duties/Responsibilities:
Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.Required Skills/Abilities:
Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.Self-starter with the ability to think creatively and work effectively.Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.Strong communicator that is customer oriented.Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.Experience with claims/quality reports and analytical software packages.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.Ability to travel on occasion for company meetings.Education and Experience:
High school diploma or equivalent education (GED) required.Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.A minimum of 1 year work experience as a Medical Assistant.6+months' phlebotomy experience is highly desired.BLS for Healthcare Providers required.EClinical Works or similar EMR experience.Experience working with geriatric patients is a plus.Embodies and serves as a role model of ArchWell Health's Values: Be compassionate, Strive for excellence, Earn trust, Show respect, Stay resilient, Always do the right thing.About ArchWell Health:
At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Read LessArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Membership Consultants are the primary evangelists of ArchWell Health and grow our patient base in the communities we serve. As outside healthcare sales professionals, we ensure all seniors who can benefit from excellent medical care regardless of their economic means can be reached, inspired, and aided in joining our medical centers. Whether engaging directly with individual seniors in the community, organizing events to bring seniors together, or building effective partnerships with patient referral sources, our Membership Consultants are active & visible members of the community who ensure seniors gain access to the care they need. Consultants combine traditional B2C and B2B sales skillsets with effective community engagement, problem solving, and organizational skills in a truly rewarding, multi-channel growth role. Prior experience in Medicare Advantage sales or working with seniors is helpful though not required; we are a new breed of healthcare provider open to great sales talent from many walks of life.
Duties/Responsibilities:
Drives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationshipsMeets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission & value proposition for seniorsPlans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physicianPartners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growthCoordinates with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely mannerLeverages sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactionsProvides monthly activity calendar reflecting community access points and tabletop venues. Creates penetration plans and initiatives in target sub-markets & channelsEngages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issuesTravel Required: Very limited outside of local market (under 10%)Preferred Qualifications:
H.S. Diploma or GED required; Bachelor's degree is helpful1 year of Sales or Community Relations experience required; 2+ years preferredExperience with a health plan, FMO / benefits broker, or provider is preferredExperience working with or selling to the senior community or medically underserved preferredValid drivers' license (required)ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Read LessArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary
Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA)-Market Float is a critical role to support the Market's PCPs day-to-day and ensure efficiency in the care provided to patients. MAs will work closely and collaboratively with the market care teams to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments. The MA Market Float may be asked to report to regional centers with short notice.
Duties/Responsibilities:
Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnelPerform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervisionEnsure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.Candidate should have the ability to report to other regional centers with short notice. Organization will normally have schedule posted 1 week in advance, but there will be occasional needs to float candidate to other center with last minute call outs. Any travel mileage in addition to travel to home center will be reimbursed at the standard rate.Required Skills/Abilities:
Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.Self-starter with the ability to think creatively and work effectively.Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.Strong communicator that is customer-orientedExcellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.Experience with claims/quality reports and analytical software packagesProficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.Ability to travel on occasion for company meetings.Education and Experience:
High school diploma or equivalent education (GED) required.Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) requiredA minimum of 3 years work experience as a Medical Assistant1 year of phlebotomy experience.BLS for Healthcare Providers required.EClinicalWorks or similar EMR experienceExperience working with geriatric patients is a plus.ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Read LessCore to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient's health conditions, including performing routine diagnostic testing during appointments.
Duties/Responsibilities:
Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.Required Skills/Abilities:
Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.Self-starter with the ability to think creatively and work effectively.Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.Strong communicator that is customer oriented.Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.Experience with claims/quality reports and analytical software packages.Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.Ability to travel on occasion for company meetings.Education and Experience:
High school diploma or equivalent education (GED) required.Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.A minimum of 1 year work experience as a Medical Assistant.6+months' phlebotomy experience is highly desired.BLS for Healthcare Providers required.EClinical Works or similar EMR experience.Experience working with geriatric patients is a plus.Embodies and serves as a role model of ArchWell Health's Values:Be compassionateStrive for excellenceEarn trustShow respectStay resilientAlways do the right thingAbout ArchWell Health:
At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
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