POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Memorial Planning Advisor
Department: Catholic Cemeteries
Reports To: Sales Manager
Classification: Exempt
General Description
The Memorial Planning Advisor assists families who wish to obtain the Right of Interment in an Archdiocesan cemetery or mausoleum.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Able to learn and promote the Order of Christian Funerals with the families of the Archdiocese.Willing to learn and understand the bereavement process.Meet with families in their homes to discuss Pre-Need Planning for mausoleum or cemetery space.Procure and complete sales agreement and all other necessary documents to the transaction.Assist families who wish to obtain memorialization in the mausoleum.Available to work designated mausoleum/cemetery duty days.Able to work well in a team atmosphere.Able to set and meet yearly sales forecasts.Maintain a sales lead database and follow-up on sales leads within a five-day period with a visit to the home.Solicit new business through surveys, referrals, and reworks.Attend weekly sales meetings and special training sessions .Maintain Personal records of activity.Other duties as assigned.Qualifications/Skills
Highly motivated self-starter with superior communication skillsNew Jersey driver's license with a clean driving record and reliable personal transportationPracticing Catholic with a strong commitment to the overall Mission of the Archdiocese of NewarkEducation and/or Experience (Preferred)
College degree required.Prior sales experience preferred.Knowledge of Excel/Access/Word & PowerPoint helpful.Bi-lingual a plusPhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 01/2025
POSITION DESCRIPTION
Position: Mission Support Coordinator
Department: Office of the Archbishop-COO
Reports To: Director of Strategic Projects
Classification: Non-Exempt
General Description
The Mission Support Coordinator serves as a main point of contact for inquiries from RCAN parish, school, and public inquirers, ensuring timely, accurate, and effective service. This role requires a detail-oriented, customer-focused professional who can manage multiple responsibilities in a fast-paced environment while supporting a high standard of service.
Specific Duties/Responsibilities
The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Monitor all submissions and inquiries received through the Contact Us page on rcan.org, including email and telephone inquiries.Use the RCAN Regional Hub (Microsoft Dynamics 365 CRM) system to create, manage, and track cases; maintain accurate and current records; and assign or escalate cases as needed to ensure timely resolution.Provide excellent customer service to RCAN entities and external customers by prioritizing inquiries and resolving issues promptly and efficiently.Maintain accurate records of case progress and resolution, ensuring data integrity in the Regional Hub system.Communicate effectively with internal and external customers via phone, email, and other channels, maintaining a professional and courteous demeanor.Collaborate with internal teams and departments to ensure efficient issue resolution.Assist with training support for licensed Regional Hub users.Maintain an understanding of RCAN policies and procedures to provide accurate information to customers.Identify opportunities for process improvements and contribute to the development of best practices.Other duties as assigned.Qualifications/Skills
Knowledge of the Roman Catholic Church, including its structure, protocols, and terminology.Prior experience in customer service or a similar service-oriented role.Strong written and verbal communication skills.Strong attention to detail and organizational skills.Ability to manage multiple priorities and work effectively in a fast-paced environment.Ability to work under pressure and handle potentially difficult or sensitive issues in a professional manner.Demonstrated active listening, empathy, and patience in responding to customer inquiries and concerns.Conflict resolution skills and the ability to manage difficult conversations professionally.Education and/or Experience (Preferred)
High school diploma required; associate or bachelor's degree preferred.2-5 years of experience in customer service, operations, or a related field.Microsoft Office 365 proficiency (Outlook, Teams, Excel, Word, PowerPoint).Experience with Microsoft Dynamics 365 CRM or similar customer relationship management software a plus.Bilingual (Spanish) a plus, with preference given to conversational or fluent proficiency.Physical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 06/2025
POSITION DESCRIPTION
Position: Administrative Assistant
Department: Schools Office
Reports To: Superintendent of Schools
Classification: Non-Exempt
General Description
Provides secretarial assistance and program support for the Office of the Superintendent of Schools.
Specific Duties/Responsibilities
The following specific responsibilities are representative of duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.
Prepare letters, memoranda, notes, and documents for Superintendent of Schools.Maintain and update school leadership contact list and directory of schools.Keep track of schools' submittal of requested forms and information and follow-up with schools, as needed, via phone and e-mail communication.Handle confidential information in a professional manner.Organize, maintain, and update Schools Office files (electronic and hard copies).Reserve rooms and submit catering orders for Schools Office sponsored meetings.Prepare and duplicate materials needed for meetings and workshops.Greet visitors and conduct them to appropriate area or person.Assist in collecting information and compiling statistical reports.Process ministerial agreements for superintendent's signature.Maintain updated log of ministerial agreements.Monitor general Schools Office email inbox and forward emails to appropriate staff member.Prepare Schools Office invoicing and track collection of payments.Prepare APOs for superintendent's approval.Assist members of the professional staff with typing, proof reading and duplication of correspondence or other printed materials for distribution.Record and distribute minutes of Schools Office staff meetings.Process applicant information for school leadership positions and assist with scheduling of interviews.Gather employment paperwork for new principals and prepare personnel file for transfer to HR.Assist with NJ Pass the Trash inquiries and maintain a tracking system and database.Assist with employment verification for former school employees.Answer general phone line when Schools Office receptionist is unavailable or busy with another call.Update and maintain School Advisory Board database.Assist with preparation of materials and mailings for Cooperative Admissions program. Performs any other job-related tasks to ensure the efficient operations of the Catholic Schools office as assigned by the Superintendent.Qualifications/Skills
Exceptional organizational skills and ability to manage multiple tasks simultaneouslyExcellent communication skills and phone mannerAbility to work with othersMust work well under pressure and be able to meet deadlinesAttention to detailAbility to prioritize tasksStrong computer skills: proficient with Microsoft Word and Excel, e-mail etiquette, and general Internet usage and researchAble to maintain confidentialityEducation and/or Experience (Preferred)
Bachelor's DegreeThree or more years of secretarial experiencePhysical Demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rev. 12/2024
