Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
ResponsibilitiesMake sales calls and presentations to customers of all sizesManage business relationships and entertain customersConduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market shareDevelop sales strategies and a comprehensive understanding of customers' business modelsWork in a team setting to accomplish goalsCreate service solutions for customers' unique business problems, and initiate pricingIdentify customer challenges; develop and implement solutions to create opportunitiesComplete itinerary and call report as required by Company guidelines and IRS regulationsMaintain a positive, customer-focused attitude in a highly intense environmentNegotiate service requirements and prices; establish service packagesExhibit excellent customer serviceMaintain accurate territory account information in ArcBest databaseConduct calls and face-to-face meetings with customersObtain and develop new accounts utilizing Company techniques and methodsCollaborate with customers, front-line management, and various ArcBest departmentsInteract with all employees and customers in a professional and courteous mannerMonitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needsComplete monthly sales audit reports and expense reports, as company guidelines requireAggressively pursue customers using networking, social media, customer referrals, etc.Maintain and grow expertise of ArcBest service offeringsAssist in collection process and cargo claim prevention, as neededOther duties and projects, as assignedRequirementsEducation: Bachelor's Degree, preferredRelevant experience will be considered.Experience: Transportation industry and related sales experience, preferredComputer Skills: Proficient in Microsoft Office Suite.Certifications: Current and legal driver's license to operate motor vehicle.Additional Requirements: Knowledge of business solutions, competitors, and decision makers, preferredKnowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetenciesAddressing Customer NeedsCross-SellingNegotiatingPerseverance and Follow-ThroughProblem SolvingRelationship ManagementSales Closing and AgreementsSellingOther DetailsWork Hours: Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements: Minimal (0%-25%)Compensation: This is a salary position paid biweekly. Variable compensation is included.About UsArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
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Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
ResponsibilitiesMake sales calls and presentations to customers of all sizesConduct calls and face-to-face meetings with customersManage business relationships and entertain customersDevelop sales strategies and a comprehensive understanding of customers' business modelsComplete monthly sales audit reports and expense reports, as company guidelines requireWork in a team setting to accomplish goalsCreate service solutions for customers' unique business problems, and initiate pricingIdentify customer challenges; develop and implement solutions to create opportunitiesComplete itinerary and call report as required by Company guidelines and IRS regulationsMaintain a positive, customer-focused attitude in a highly intense environmentNegotiate service requirements and prices; establish service packagesExhibit excellent customer serviceMaintain accurate territory account information in ArcBest databaseObtain and develop new accounts utilizing Company techniques and methodsConduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market shareCollaborate with customers, front-line management, and various ArcBest departmentsInteract with all employees and customers in a professional and courteous mannerMonitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needsAggressively pursue customers using networking, social media, customer referrals, etc.Maintain and grow expertise of ArcBest service offeringsAssist in collection process and cargo claim prevention, as neededOther duties and projects, as assignedRequirementsEducation:
Bachelor's Degree, preferredRelevant experience will be considered.Experience:
Transportation industry and related sales experience, preferredComputer Skills:
Proficient in Microsoft Office Suite.Certifications:
Current and legal driver's license to operate motor vehicle.Additional Requirements:
Knowledge of business solutions, competitors, and decision makers, preferredKnowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetencies:
Addressing Customer NeedsCross-SellingNegotiatingPerseverance and Follow-ThroughProblem SolvingRelationship ManagementSales Closing and AgreementsSellingOther DetailsWork Hours:
Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements:
Minimal (0%-25%)Compensation:
This is a salary position paid biweekly.Variable compensation is included.About UsArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
Read LessJob Description
When joining our Management Training Program, you will join the company as an Operations Supervisor. During this 20-week program, you will be trained on every aspect of our company and industry from a service center perspective. You will be working at one of our 240 nationwide Service Centers. Willingness to relocate is key to this program. Your training is centered around learning the role of front-line operational supervisors and gain new insight into safety, maintenance and transportation procedures. This orientation enables you to observe supervisors during the operational shifts (inbound, outbound, city and DC) of an ABF Freight Service Center. You will also have a glimpse into Sales by spending time with ArcBest Account Managers. By accompanying account managers on client presentations, you will learn the dynamics of proactively managing ArcBest accounts. After training, you will be placed in one of our more than 240 facilities across the continental United States as an Operations Supervisor. Those in our top management positions all paved their way by developing and strengthening their own abilities throughout their ArcBest and ABF Freight careers.
Responsibilities
* Support our values driven culture focused on creativity, integrity, collaboration, growth, excellent, and wellness.
* Foster safe handling, loading, unloading, and storage of hazardous materials.
* Coordinate work assignments and monitor performances.
* Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.
* Other duties and projects, as assigned.
* Maintain a positive attitude in a highly intense environment.
* Provide training, performance feedback, and disciplinary recommendations, as needed.
* Maintain appropriate load plan and ensure proper load balance for safe vehicle operation.
* Work in a team setting to accomplish department goals.
* Provide a clean, safe working environment for all personnel and visiting customers.
* Assign job tasks to workers according to unloading and loading schedules.
Requirements
Education:
* Bachelor's Degree Business, Supply Chain Management, or related field, preferred
Computer Skills:
* Proficient in Microsoft Office Suite, required
Additional Requirements:
* General knowledge of freight, imports, exports, and proper freight handling techniques, preferred
* Must be willing to relocate, required
Competencies:
* Active Learning
* Customer Focus
* Effective Communications
* Problem Solving
* Solutions and Services
Other Details
Work Hours:
* Schedule may vary depending on Service Center location.
Compensation:
* This is a salary position paid biweekly.
About Us
ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
Read LessThis position involves attending an ABF Freight-approved driver training school. Program graduates will perform the duties of a checker/driver combined dock/P&D employee.
RequirementsHigh School Diploma / GEDCDL-A permitMinimum 21 years of age.Ability to obtain CDL-A with doubles/triples, tanker and hazardous materials endorsement.Safe driving record (from MVR and previous employment).Be able to pass DOT pre-employment drug screen and meet DOT medical requirements.Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement.BenefitsWages are Teamster Union Scale which are greater than most other carriers! Hourly employees also receive overtime pay after 8 hours/day.All Union Employees receive health and welfare benefits with no employee paid premiums.Each employee receives 7 days of sick leave each January 1st. With the amount of personal days, sick leave, and paid holidays, an employee may qualify for up to 3 weeks of paid days off without using vacation.Life insurance is provided through the multi-employer sponsored health and welfare fund.Employees are given the opportunity to contribute to the Teamsters National 401(k).ABF Freight employees are covered by a pension plan at no expense to the employee.ABF Union employees participate in a profit sharing program.Other DetailsWork Hours: Schedule may vary depending on Service Center location.Compensation: This is a hourly position paid weekly.ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
Read LessPickup and delivery of cargo to and from various destinations usually within proximity of the consolidation/distribution center. The loading and unloading of trailers utilizing the same techniques, technology and procedures as a dock worker. Actual duties and schedule may vary depending on terminal location.
ResponsibilitiesPickup and delivery of cargo to and from various destinations usually within proximity of the consolidation/distribution center.Loading and unloading of trailers utilizing the same techniques, technology and procedures as a dock worker.Actual duties and schedule may vary depending on terminal location.RequirementsExperience: 1 year of verifiable tractor/trailer experience (Candidates with less than 1 year experience may be eligible for training).
Certifications: Class-A CDL with doubles/triples, tanker and hazardous materials endorsements and no automatic restriction
Additional Requirements: Minimum 21 years of age. Good stable work record. Safe driving record (from MVR and previous employment). Be able to pass DOT pre-employment drug screen and meet DOT medical requirements. Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement.
Other DetailsWork Hours: Schedule may vary depending on Service Center location.
Travel Requirements: Minimal
Compensation: This is a hourly position paid weekly.
About UsABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
Read LessWhen joining our Management Training Program, you will join the company as an Operations Supervisor. During this 20-week program, you will be trained on every aspect of our company and industry from a service center perspective. You will be working at one of our 240 nationwide Service Centers. Willingness to relocate is key to this program. Your training is centered around learning the role of front-line operational supervisors and gain new insight into safety, maintenance and transportation procedures. This orientation enables you to observe supervisors during the operational shifts (inbound, outbound, city and DC) of an ABF Freight Service Center. You will also have a glimpse into Sales by spending time with ArcBest Account Managers. By accompanying account managers on client presentations, you will learn the dynamics of proactively managing ArcBest accounts. After training, you will be placed in one of our more than 240 facilities across the continental United States as an Operations Supervisor. Those in our top management positions all paved their way by developing and strengthening their own abilities throughout their ArcBest and ABF Freight careers.
ResponsibilitiesSupport our values driven culture focused on creativity, integrity, collaboration, growth, excellent, and wellness.Foster safe handling, loading, unloading, and storage of hazardous materials.Coordinate work assignments and monitor performances.Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts.Other duties and projects, as assigned.Maintain a positive attitude in a highly intense environment.Provide training, performance feedback, and disciplinary recommendations, as needed.Maintain appropriate load plan and ensure proper load balance for safe vehicle operation.Work in a team setting to accomplish department goals.Provide a clean, safe working environment for all personnel and visiting customers.Assign job tasks to workers according to unloading and loading schedules.RequirementsEducation:
Bachelor's Degree Business, Supply Chain Management, or related field, preferredComputer Skills:
Proficient in Microsoft Office Suite, requiredAdditional Requirements:
General knowledge of freight, imports, exports, and proper freight handling techniques, preferredMust be willing to relocate, requiredCompetencies:
Active LearningCustomer FocusEffective CommunicationsProblem SolvingSolutions and ServicesOther DetailsWork Hours:
Schedule may vary depending on Service Center location.Compensation:
This is a salary position paid biweekly.About UsABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
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