Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly mannerAssist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements:Qualifications:
High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasionBenefits:
Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employeesArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.
Summary:
The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.
Duties & Responsibilities:
Prepare rooms for cleaningMake bedsDust rooms and furnitureReplenish guestroom and bathroom suppliesClean the bathroomClean the closetVacuum and rack the carpetCheck and secure the roomsDeliver and retrieve items on loan to guests (e.g. iron and ironing boards)Ensure public areas, such as hallways, are cleaned and orderlyAbility to lift 50 lbs. and walk, sit, or stand for extended periods timeAbility to work independently and with a teamManage guest calls, requests, & complaints in the area assigned to themAdditional tasks may be assigned at any given timeRequirements:Qualifications:
A secondary school diploma is preferredPrevious hotel-related experience desiredExperience using industrial cleaning equipment and products a plusProfessional attitude is requiredBenefits:
Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Operations Supervisor will assist operations leadership with their daily tasks involving front desk duties, logbooks, resolving customer requests, and more. This role also assists in training, evaluating, and motivating employees on the property, ensuring that employee and guest satisfaction are both met.
Duties & Responsibilities:
Support and work with all Head of Departments in all aspects of running this hotelEnsure the premises are in operative condition as per category of the unit to receive & serve the guestsInspecting all departments for SOP implementationInspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality cultureMonitor the coordination between all departments for smooth & efficient operationAssessing and reviewing customer satisfaction and service recovery processMeet all dept. heads to review & train the staff to upkeep the human capitalIdentifying staff learning needs and assisting with developmentProviding timely and constructive feedback to all direct reports as and when required either formally or informallyConduct weekly / Daily meeting with marketing people for inquiry & follow-up & conversion to grow up the businessMonitor and maintain operation & overhead cost in order to maintain maximum revenue to the organizationResponsible for the overall management of the operation of the hotelAny other duties assignedQualifications:
1+ Years background in Hospitality OperationsA solid ability to keep track of multiple tasks.Moderate computer skills (Windows, MS Office)Ability to communicate effectively both written and orally.Able to maintain a solid relationship with multiple teams/leadersMust be able to work days, evenings, weekends and holidaysBenefits:
Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read Less***Información disponible en español.***
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.
Duties & Responsibilities:
Prepare rooms for cleaningMake bedsDust rooms and furnitureReplenish guestroom and bathroom suppliesClean the bathroomClean the closetVacuum and rack the carpetCheck and secure the roomsDeliver and retrieve items on loan to guests (e.g. iron and ironing boards)Ensure public areas, such as hallways, are cleaned and orderlyAbility to lift 50 lbs. and walk, sit, or stand for extended periods timeAbility to work independently and with a teamManage guest calls, requests, & complaints in the area assigned to themAdditional tasks may be assigned at any given timeDeberes y Responsabilidades:
Preparar las habitaciones para la limpiezaHacer las camasLimpiar el polvo de las habitaciones y los mueblesReponer los suministros de las habitaciones y los baño Limpiar el baño Limpiar el armarioAspirar y peinar la alfombraRevisar y asegurar las habitacionesEntregar y recoger artículos prestados a los huéspedes (por ejemplo: planchas y mesas de planchar)Asegurar que las áreas públicas, como los pasillos, estén limpias y ordenadasCapacidad para levantar 50 libras y caminar, sentarse o estar de pie por períodos prolongadosCapacidad para trabajar de forma independiente y en equipoGestionar llamadas, solicitudes y quejas de los huéspedes en el área asignadaPueden asignarse tareas adicionales en cualquier momentoRequirements:Qualifications:
A secondary school diploma is preferredPrevious hotel-related experience desiredExperience using industrial cleaning equipment and products a plusProfessional attitude is requiredCalificaciones:
Se prefiere diploma de escuela secundaria Se desea experiencia previa en hoteles Se valora experiencia utilizando equipos y productos de limpieza industrial Se requiere una actitud profesionalBenefits:
Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableBeneficios:
Salario competitivo Revisión anual con posibilidad de aumento Programa 401k con aportación de la empresa Pueden estar disponibles beneficios adicionalesArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Principios Rectores de Arbor:
Arbor Lodging se enfoca en cinco principios rectores para fomentar una cultura en la que el crecimiento, el desarrollo y el progreso prosperen dentro de las propiedades:
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessThe SpringHill Suites Minneapolis-St. Paul Airport/Mall of America is looking for a Part-Time Front Desk Agent who has flexibility in scheduling and is available on weekends!
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly mannerAssist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements:Qualifications:
High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasionBenefits:
Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employeesAbout Us:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests, including check-ins and addressing guest requests.
Duties & Responsibilities:
Check front office accounting records for accuracy summarize information for the hotel's financial records Track room revenue, occupancy percentages, and other front office operating statistics Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier Ensure charges of the day have been properly posted to the appropriate guest folio or master account Process guest charges voucher and credit card vouchers Transfer charges and deposits to master accounts Check to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by documentary evidence and signatures Print and file reservations for the next business day Monitor the status of coupon, discount, and other promotional programs Perform check-ins and check-outs as well as wake-up calls Summarize results of operations for management Balance the days charges, making corrections as necessary Respond to guest needs, special requests, and complaints Ability to sit, stand, or walk for extended periods of time Additional tasks may be assigned at any given time Requirements:Qualifications:
High school graduate or equivalentMinimum one (1) year of hotel front desk experienceUnderstand basic principles of auditing, balancing, and closing out accountsKnow how to operate front office equipmentExperience handling cash, accounting procedures, and general administrative tasks.Excellent customer service skills.Benefits:
Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employeesArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessAbout Us:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in their absence.
Duties & Responsibilities:
The Supervisor will work various shifts, 7 days a week including weekends and holidays.
Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintainedIn the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standardsOversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restockedEnsure records of daily assignments are completed, signed off and turned into the Housekeeping Office on timeMaintain key controlMonitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landingsOversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.Collaborate with Maintenance staff to communicate out of order roomsAssist with training of Housekeeping staffEnsure overall guest satisfactionQualifications:
High school diploma or educational equivalent is preferredPrevious hotel-related experience is requiredAbility to meet the physical demands of the job including lifting 20 lbs is requiredBenefits:
Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.
Duties & Responsibilities:
Prepare rooms for cleaningMake bedsDust rooms and furnitureReplenish guestroom and bathroom suppliesClean the bathroomClean the closetVacuum and rack the carpetCheck and secure the roomsDeliver and retrieve items on loan to guests (e.g. iron and ironing boards)Ensure public areas, such as hallways, are cleaned and orderlyAbility to lift 50 lbs. and walk, sit, or stand for extended periods timeAbility to work independently and with a teamManage guest calls, requests, & complaints in the area assigned to themAdditional tasks may be assigned at any given timeRequirements:Qualifications:
A secondary school diploma is preferredPrevious hotel-related experience desiredExperience using industrial cleaning equipment and products a plusProfessional attitude is requiredBenefits:
Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Maintenance Technician performs a variety of maintenance and repair tasks in guest rooms and common spaces in order to keep the hotel in compliance and ensure the safety of hotel guests, associates, and vendors.
Duties & Responsibilities:
Maintain the basic upkeep of all room and common areas by ensuring all furniture, appliances, and electrical equipment such as televisions, refrigerators, and light fixtures are in working orderOrganize supplies and make sure equipment is ready for the next dayMaintain high safety standards – follow guidelines and tell supervisor about any incidents, dangerous conditions, or unsafe equipmentTake responsibility for the safety and cleanliness of areas inside and outside the hotel, such as the car park and pool.Keep an eye out for improvements – follow the preventative maintenance calendar and keep everything in working conditionKeep supervisor or duty manager in the loop and notify them of any low-running suppliesTake on extra duties as and when the team is in need.Additional tasks may be assigned at any given timeQualifications:
High school education or GED1-2 Years of hotel maintenance experienceCustomer service experienceAbility to effectively prioritize tasksThrives in a flexible environment and has the ability to switch tasks quicklyBasic maintenance certification/accreditation preferredIs a team playerAbility to communicate effectively, both verbal and writtenAbility to work weekends and evenings (required)Benefits:
Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read LessArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly mannerAssist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements:Qualifications:
High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasionBenefits:
Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employeesArbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Read Less