Who We Are
With 44 branch locations throughout Pennsylvania, New Jersey, Delaware, Maryland and West Virginia and a team of over 500, APR Supply Co. is a premier full-service distributor of plumbing, HVAC, PVF and hydronic supplies.
APR’s mission statement is to Create Enthusiastic Customers, which is anchored by our four core values; Customer, Accountability, Excellence, Results. Eligible applicants are expected to adhere to those values, and work alongside a team whose mission is to Create Enthusiastic Customers. CUSTOMER is our #1 core value and we seek a talented, enthusiastic, and customer-focused individual to join our Sales team in Lancaster, PA as an Inside Sales Representative.
What You’ll Do
As an Inside Sales Representative you will be responsible for writing orders, taking calls, preparing project bids, following up on orders and providing overall customer service.
Responsibilities include:
Acts as the go-to person for solving problems, addressing technologies, and providing technical expertise on APR products.Builds trust and accountability with customers, becoming the person everyone wants to work with.Generates customer quotations, bids, submittals and follows up on requested quotes.Effectively uses Customer Relationship Management (CRM) system and phone system.Collaborates with Sales associates to provide outstanding customer service.Assists in multiple behind-the-scenes sales functions, addressing customer concerns, recommending products, and providing backup support.Writes orders accurately and in a timely manner.Provides troubleshooting and technical support.Identifies opportunities for value-added services and articulates solutions. Identifies and encourages the sale of additional products.Continues education on the latest updates through various channels.Handles product procurement and joint sales calls with outside salesmen.Investigates and resolves customer problems, addressing pricing deductions and material returns.Required for Success
A high school diploma or equivalent.Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC & Plumbing products. Excellent relationship building skills.Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email). Strong attention to detail, paired with the ability to multi-task. A knack for active listening to determine customer needs. Superior problem solving, project management, and analytical skills. A high proficiency with computers – experience in Eclipse or other ERP systems preferred. The ability to plan, prioritize and organize work effectively.The physical ability to frequently lift & load items weighing 30-70 pounds.Why You’ll Love Us
This is a full-time position which includes a competitive wage and our full benefits package. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.
Want more info? Visit www.aprsupply.com.
#IND-APR
#ZIP-APR
Read LessWho We Are:
With 44 locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and a team over 500 strong, APR Supply Co. is a premier full-service distributor of plumbing, HVAC and hydronic supplies.
APR Supply Co. bases our business and culture upon four core values; Customer, Accountability, Excellence, Results. Eligible applicants are expected to adhere to those values, and work alongside a team whose mission is to Create Enthusiastic Customers. CUSTOMER FIRST is our #1 core value and we seek a talented, enthusiastic, and customer focused individual to join our Southampton, PA location.
What You'll Do
The Branch Sales Representative plays a crucial role in driving sales and building strong relationships with customers by identifying new business opportunities, nurturing existing accounts and achieving company, territory and branch revenue goals.
Build and maintain strong relationships with existing customers to understand their needs, provide tailored solutions, foster loyalty and repeat businessProactively identify opportunities for expanding the customer base and increasing market shareAssist customers in person or over the phone and prepare accurate and detailed quotations for products based on clients specificationsConfirm orders are input and processed correctly and sales transactions ae completed accuratelyPick customer orders from warehouse storage areasReceiving orders into the branch and putting away the product Make deliveries to customer locations on an as-needed basisCollaborate with customers to understand their evolving needs addressing customer inquires, concerns and issues promptly and professionallyGather and analyze customer feedback and preferences to provide insights for product or service improvementsCollaborate with internal teams to develop comprehensive solutions that align with customer requirementsStay updated on product knowledge, industry trends, competitive landscape and market development through continuous learning and training programsContinuously renew your knowledge of company offerings, features and benefitsIdentify areas for improvement and implementing best practices to enhance overall branch efficiency and productivityMonitor health and safety policies/regulations in the branch environmentAssist in keeping facility clean, neat, safe, and operating efficientlyWilling to work some overtime when neededOther duties as assignedRequired for Success
High school diploma or equivalentValid driver’s licenseSuccessful sales abilitiesSome knowledge of plumbing and HVAC is a plus, but not requiredStrong computer skills and ability to navigate in Eclipse softwareProficient written and verbal communications skillsProblem-solving abilities and strong organizational skillsAbility to effectively communicate with customers, various departments and vendorsSelf motivated and willing to work with othersDetail-orientedWhy You’ll Love Us
This is a full-time position which includes a competitive wage and our full benefits package. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.
Want more info? Visit www.aprsupply.com.
#IND-APR
#ZIP-APR
Read Less#IND-APR
#ZIP-APR
Read LessWho We Are:
With 44 locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and a team over 500 strong, APR Supply Co. is a premier full-service distributor of plumbing, HVAC and hydronic supplies. We seek talented, enthusiastic, and customer-focused individuals to join our team.
Why You’ll Love Us:
At APR Supply, we believe great work starts with strong relationships. As a family-owned distributor, we are committed to long-term growth—for our customers and our teammates.
You will find meaningful work, opportunities to grow, modern tools that support your success, and a team that values accountability, excellence, and results. We offer competitive pay, strong benefits, and the stability of a company that invests in its people for the long haul. Our benefits package includes health insurance, vacation and sick days, 401K plan, and much more.
About the Role:
The Marketing Program Manager – OEM Partnerships manages APR Supply’s marketing relationships with manufacturer partners. This role oversees the co-op and MDF claims operation, coordinates manufacturer participation in APR’s programs and events, and ensures vendor marketing investment is aligned to APR-led, co-branded campaigns that strengthen the brand and the contractor relationship.
What You'll Own
1. Vendor Programs and Co-Branded Campaigns
Serve as APR’s day-to-day marketing point of contact with top manufacturer partners.Coordinate manufacturer participation in APR-led promotions, campaigns, and events, ensuring program direction is set by APR while vendor partners contribute funding and product expertise.Negotiate sponsorship agreements, secure participation, and confirm dates for key programs including the buying show, customer trips, regional events, and hospitality programs.Work with vendor contacts to finalize artwork, creative, and campaign deliverables, ensuring all materials meet APR’s brand standards2. Co-op and MDF Operations
Manage the co-op and MDF claims operation end-to-end, including claim submission, fund tracking, invoice follow-up, and budget reconciliation.Verify co-op funding allocations against the marketing budget.Reallocate secured funding as needed to maximize the use of all available co-op and MDF dollars within program guidelines.Calculate and report co-op earn dollars to key customer accounts. Advise on co-op rules and pre-approvals where relevant.Delegate routine credit issuance and claim entry to the Marketing Administrator and Coordinator, with this role focused on program oversight and partner-level relationship management.3. APR-Led, Co-Branded Programs
Lead the development of APR-led, co-branded marketing programs in partnership with manufacturer partners.Build vendor partnership plans with the Senior Director that align co-op and MDF dollars to APR-defined campaign priorities.Track program mix month over month and report on the balance of APR-led versus vendor-led activity.Identify opportunities to redirect underperforming vendor investment toward programs that contribute to APR’s brand and contractor relationships.4. Vendor Performance and ROI
Conduct quarterly business reviews with each top-tier OEM partner covering investment, program execution, brand impact, digital orders influenced, and share-of-wallet performance.Use review findings to inform partnership renegotiation, program adjustments, or escalation as appropriate.Provide reporting and recommendations to the Senior Director and CRO to support OEM partner accountability and program planning.5. Internal Coordination
Lead cross-department meetings to align vendor programs with sales priorities and event calendars.Coordinate with the outside sales team to identify and invite target customers to vendor-supported events.Share timelines and deliverables with internal stakeholders to support on-time execution of events and campaigns.Provide the Senior Director with regular updates on project progress, budgets, and sponsorship status.Document processes and maintain a vendor program playbook to support consistency, knowledge transfer, and continuity.Monthly Scorecard to the Sr. Director
Co-op and MDF dollars secured, claimed, and reconciledMix shift: % APR-led vs. vendor-led marketing programsROI by major OEM partner (dollars in vs. brand lift, digital orders influenced, share-of-wallet)Sponsorship status and funding for buying show, customer trips, and regional eventsOutstanding co-op claims and agingTop-tier OEM relationship health and quarterly review statusWho You Are
Required:
5+ years managing vendor or partner marketing programs in B2B distribution, wholesale, or retail.Working knowledge of co-op and MDF mechanics, including claims systems, pre-approvals, reconciliation, and fund accrual.Strong project management skills with the ability to manage multiple concurrent vendor programs.Comfortable negotiating with manufacturer partners and advocating for APR’s interests when program direction requires it.Detail-oriented with budgets and reconciliation, with a track record of accurate financial tracking and reporting.Demonstrated ability to collaborate effectively with sales and branch teams in a relationship-driven environment.Preferred:
HVAC, plumbing, electrical, or building products distribution background.Experience hosting or producing a buying show, dealer event, or large customer trip.Familiarity with vendor co-op portals (e.g., Channel Mechanics, Computer Market Research, vendor-specific systems).Eclipse ERP experience or comparable distribution platform.Compensation and Structure
Title: Marketing Program Manager – OEM PartnershipsReports to: Senior Director of MarketingDirect Reports: None. Works closely with Marketing Program Coordinator and Events Manager.Location: Lebanon, PA. Travel to vendor meetings, buying shows, and customer trips as needed.Career Path: Designed to grow into Director of OEM Partnerships as APR’s vendor program scales.Ready to bring your energy and creativity to a company that values results and relationships?#IND-APR
#ZIP-APR
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