JOB DESCRIPTION
Job Title: Patient Services RepresentativeAssignment type: 100% ONSITELocation: 1220 N Highway A1A, Indialantic, FL 32903Shift: Day 5x8-Hour (08:00 - 17:00)Flu vaccine or willing to take vaccine on OFFERPosition Summary
The Patient Service Representative (PSR) serves as the first point of contact for patients in a medical office or clinic. This role is responsible for ensuring a smooth check-in and check-out process, providing exceptional customer service, and supporting front office operations. The PSR greets patients, verifies insurance information, processes payments, schedules follow-up appointments, answers phone calls, and assists the Front Office Team Lead with administrative tasks, referrals, and prior authorizations.
Key Responsibilities
Greet patients in a professional, friendly, and courteous manner.Perform patient check-in and check-out processes efficiently.Verify patient demographics, insurance eligibility, and benefits coverage.Collect co-pays, balances, and other payment information accurately.Schedule follow-up appointments and manage patient flow within the clinic.Answer incoming calls, respond to inquiries, and route messages appropriately.Assist the Front Office Team Lead with administrative support, referrals, and prior authorization requests from insurance companies.Maintain confidentiality of patient records in compliance with HIPAA and organizational standards.Provide excellent customer service to patients, families, and staff.Job Requirements
High school diploma or equivalent and two (2) years of relevant experience; ORHigh school graduate plus 1–2 years of experience and Certified Administrative Professional credential; ORTwo-year associate degree and at least one (1) year of clerical or healthcare-related experience.EPIC EMR experience is REQUIRED.Strong communication, organizational, and customer service skills.Ability to multitask in a fast-paced clinical environment.Knowledge of insurance verification, co-pay collection, and referral processes preferred.Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs. Read Less
