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• A

  Personal Lines Account Manager  

  APR Careers Inc.

  full_time - Erlanger

  Posted: 09/11/2025

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  Job DescriptionJob DescriptionPersonal Lines Account Manager | Persona... Read More

  Job DescriptionJob Description

  Personal Lines Account Manager | Personal Lines Book

  Location: Elsmere, KY (In-Office)

  Employment Type: Full-time | Independent Insurance Agency

  
  

  About the Role

  We’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience.

  
  

  What You’ll Do

  
  

  Own the client relationship: Respond to coverage questions, process endorsements, handle COIs/EOIs, mortgagee and lienholder changes, cancellations/reinstatements, and billing inquiries.Renewals & remarketing: Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention.New business support: Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers.Claims advocacy: Guide clients through FNOL, monitor status, and help resolve issues with adjusters.Documentation & compliance: Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and state regulatory requirements.Growth mindset: Identify cross-sell/upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals.Carrier & vendor coordination: Build productive relationships to expedite underwriting, inspections, and policy issuance.

  
  

  What You Bring

  
  

  Licensing: Active P&CExperience: 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (local market experience strongly preferred).Technical skills: Proficiency with an agency management system (EPIC, AMS360, QQCatalyst, TAM/Applied, or similar) and carrier raters/portals.Coverage knowledge: Solid grasp of HO-3/HO-6/DP-3, auto, umbrella, flood (NFIP & private), and local market nuances; able to explain options in plain English.Service excellence: Organized, detail-driven, and proactive with strong verbal/written communication and follow-through.Team player: Comfortable collaborating with producers, account assistants, and carrier partners in a fast-moving environment.

  
  

  Nice to Have

  
  

  Prior experience with regional carriers and special local risks.Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue.Bilingual (English/Spanish) a plus in.

  
  

  Compensation & Benefits

  
  

  Base salary: $50,000 – $65,000 DOE + performance incentives/commission opportunities.Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays.Professional development: Tuition/CE reimbursement and support for industry designations.Work setup: In office work required.

  
  

  
  

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• A

  Commercial Lines Account Manager  

  APR Careers Inc.

  full_time - Erlanger

  Posted: 09/11/2025

  Apply Now

  Job DescriptionJob DescriptionCommercial Lines Account Manager – Small... Read More

  Job DescriptionJob Description

  Commercial Lines Account Manager – Small to Mid-Market Accounts (Elsmere, KY)

  Salary: $65,000-75,000 base + incentive comp plan

  Work Setting: In-Office (Elsmere, KY)

  
  

  Systems: AMS360 system experience preferred

  
  

  
  

  A well-established independent insurance agency in the Elsmere, KY area is seeking a Commercial Lines Account Manager to join their growing team. This position is ideal for a highly skilled insurance professional who thrives in a collaborative environment and takes pride in delivering proactive, high-quality client service to a broad mix of small to mid-market accounts.

  
  

  
  

  Key Responsibilities

  
  

  Manage a book of small to mid-sized commercial P&C accounts with an emphasis on retention, renewals, and client satisfaction.Provide expert guidance on coverage analysis, risk exposures, policy changes, and claims handling.Quote and market new and renewal business through strong carrier relationships and rating platforms.Collaborate closely with producers, underwriters, and carrier partners to design effective coverage solutions.Maintain organized, detailed documentation to ensure compliance and workflow efficiency.Respond promptly to client inquiries and resolve issues with professionalism and accuracy.Mentor or assist junior team members and contribute to team development when needed.

  
  

  
  

  Qualifications

  
  

  5+ years of Commercial Lines Account Management experience within an independent agency.Active Property & Casualty License required.Proficiency in EPIC, TAM, or AMS360 (preferred).Strong understanding of commercial coverages, carrier appetites, and market dynamics.Excellent communication, analytical, and client service skills.Proficiency in Microsoft Office Suite (Outlook, Excel, Word).Professional designations such as CIC, CPCU, or CRIS are a plus.

  
  

  
  

  
  

  Why Work with an Independent Recruiter?

  
  

  We work with top independent agencies nationwide, connecting experienced insurance professionals with exceptional career opportunities—many of which aren’t advertised publicly. If you’re currently employed and exploring a change, we’ll conduct a confidential search to help you make your next career move discreetly and strategically.

  
  

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