Applied Concepts partners with automotive dealerships nationwide to boost performance, profitability, and customer engagement. By leveraging expertise in phone skills training, multi channel retail strategies, and human-to-AI interactions, you’ll guide dealership teams toward success. This is a high-impact consulting role for someone who thrives on problem-solving, driving measurable results, and transforming the customer experience.
Applied Concepts provides multi-channel sales and lead conversion and communications training across the automotive and motorsports industries (i.e., car dealerships, motorcycle dealerships, dealership groups, and auto manufacturers). Applied Concepts also provides mystery shopping, call analytics, call grading, and other solutions.
What You’ll Do
Consulting & Coaching
Deliver engaging virtual sessions focused on sales performance and digital retailing strategiesCoach dealership teams on process and techniques for lead conversion.Partner with client leadership and staff to align on goals, track progress, and drive sustainable improvementSales & Digital Process Optimization
Help dealerships modernize their sales approach by optimizing end-to-end digital workflowsEvaluate assessment results and provide solution strategies to improve lead response, customer communication, and performance trackingStrategic Problem Solving & Relationship Management
Identify performance gaps and create tailored solutions to drive measurable growthBuild strong, long-term relationships with dealership clients through consistent support and follow-upUse reporting and analytics tools to monitor progress and reinforce training effectivenessWhat We’re Looking For
Strong background in consulting, training, or performance coaching—automotive or retail experience preferredExperience driving process adoption, performance improvement, and change managementFamiliarity with digital retailing tools, CRM systems, and SaaS solutionsExcellent communication, presentation, and relationship-building skillsSelf-motivated and results-driven, with the ability to work effectively in a hybrid environmentQualifications
1+ year(s) of account management or sales experience1+ year(s) of Automotive industry experience or equivalent, not required, but plusExceptional interpersonal, communication, and writing skillsAbility to multi-task, prioritize, and manage time efficientlyHave a positive, self-driven, team-first mentality with a desire to learnSalesforce experience a plusWhy Applied Concepts
Competitive compensationNo nights or weekendsContinuous coaching and developmentFull Benefits Package (Medical, Dental, Vision, 401(k), Life Insurance, Disability Insurance)Paid Holidays Read LessAbout Us and the Role
We will help you start a career. If you enjoy helping others improve their skills, this could be a great career choice for you! Since 1983, Applied Concepts has served the automotive industry by providing training, data, accountability and expert insights. Due to growth we are seeking reliable team members who are looking to grow with us.
We are looking for a detail-oriented and professional individual to join our team as a Mystery Shopper & Customer Experience Evaluator. This role involves acting as a regular customer to engage with auto dealerships over the phone, helping them evaluate and enhance their customer experience. Additional duties may include reviewing customer calls and assisting clients in improving their phone communication skills via practice role play.
Location: Hybrid – Work from home (Monday, Thursday, Friday) and onsite in our Lake Mary, FL office (Tuesday, Wednesday)
Schedule:
Remote: Monday, Thursday, Friday (9:00 AM – 5:30 PM)Onsite: Tuesday, Wednesday (8:30 AM – 5:00 PM)Key Responsibilities:
Conduct mystery shopping calls with auto dealerships, displaying genuine interest in the vehicle or service being shopped.Accurately document and save call details.Review and analyze actual customer calls as needed.Participate in practice conversations with clients to enhance their confidence and skills.Work effectively in a structured, team-centric environment.Take personal accountability for conduct and communicate any needs in advance.Qualifications:
Clear speaking voice with a professional tone.Strong verbal and written communication skills.Basic computer and typing skills.Ability to multitask and work independently while being a team player.Self-driven with a positive, team-first mentality.Dedicated, disruption-free workspace for remote workdays.If you are a strong communicator who enjoys evaluating customer interactions and helping businesses improve, we encourage you to apply!
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