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Apple
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  • US-Technical Specialist  

    - Lancaster County
    US-Technical Specialist Apple Retail is where the best of Apple comes... Read More
    US-Technical Specialist Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. Minimum Qualifications You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Preferred Qualifications You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple's core values. Be curious and open to learning from others and helping each other grow. Read Less
  • Product Manager, Employee Experience & Productivity  

    - Los Angeles County
    Product Manager, Employee Experience
    Product Manager, Employee Experience Read Less
  • Analytics QA Manager  

    - King County
    Manager - Software Tools and Automation The Apple Services Engineering... Read More
    Manager - Software Tools and Automation The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with commitment to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. The Media Services QA team is responsible for ensuring the end-to-end quality of Analytics offerings within Analytics Read Less
  • Title Operations Lead - Apple TV Marketing Operations  

    - Los Angeles County
    Title Operations Lead - Apple TV Marketing Operations Apple TV's Marke... Read More
    Title Operations Lead - Apple TV Marketing Operations Apple TV's Marketing team crafts world-class campaigns that connect audiences with high-quality stories, building brand awareness and loyalty. We drive innovation and excellence from strategic vision to creative execution, collaborating across Apple, with agencies, studios, and talent to place Apple TV at the heart of global culture. The Title Operations Lead is responsible for the end-to-end campaign project management and budget tracking of title campaigns across the Apple TV programming slate. They are the go-to operational partner to teams across Marketing, PR, Partnerships, Content Production, Product and Services Operations, driving clarity on holistic campaign needs including, budgets, timelines, approvals, and readiness. Individuals in this role have deep expertise in all aspects of creative operations strategy, production feasibility, and risk mitigation, and can easily navigate competing priorities and day-to-day escalations. Leads project and budget management across multiple title campaigns ensuring these stay on scope/budget, and overseeing holistic execution of campaign components and asset fulfillment to meet marketing, publicity, partner, and platform needs. Partners with internal Marketing and cross-functional teams to drive alignment on campaign needs and milestones, so that asset lists are comprehensive yet optimized and production timelines are agile and realistic and creative reviews run smoothly. Partners closely with producers and other operational leads across the company to ensure assets meet high quality standards, technical requirements, clearances, and timelines. Ensures effective communication of information and next steps across all stakeholders, acting as central point of contact on campaign inquiries, timelines, and production updates. Owns campaign risk mitigation and escalation management, anticipating roadblocks and orchestrating action plans across teams to bridge gaps and drive solutions. Drives best practices in title operations workflows and processes, towards continuous improved operational efficiency, quality, and simplicity. Minimum Qualifications 8-10+ years of marketing operations, creative production, or account management experience at a network/studio or media agency with an emphasis on entertainment. Proven track record running multiple high profile title marketing campaigns, specifically leading multi-disciplinary creative operations workflows and timelines. Solutions-oriented and adaptable, able to quickly pivot to explore alternate solutions and work through ambiguity. Proficient in all creative asset types and workflows, including TV, Digital, Social, and Print/Outdoor advertising formats and methodologies. Knowledge of assets rights management, clearances, and licensing agreements, as well as talent/legal creative approval workflows. Experience managing budgets and monitoring expenses. Preferred Qualifications Preferred experience at a network, studio, or streaming service experience; additional experience at media agency or similar role ideally in entertainment Experience delivering succinct, actionable, and effective written and verbal communication to multiple cross-functional partners, working collaboratively to drive alignment and to solve for project needs, with the ability to juggle dozens of stakeholders at once Effective collaborator who possess excellent interpersonal skills, capable of negotiating creative input from multiple functional groups, garnering trust and influence Positive attitude, confident, flexible, decisive, solutions-oriented Effective at driving and managing change. Able to nimbly re-prioritize and adapt Ability to cut through ambiguity and find the path forward, despite uncertainty or challenges Change management experience - developing and/or driving new tooling or processes Bachelor's degree or equivalent experience preferred. Pay Read Less
  • Sr. Engineering Program Manager, Security, Apple Services Engineering... Read More
    Sr. Engineering Program Manager, Security, Apple Services Engineering Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology! We enable Apple's apps and services, and we do it on an extensive scale, to hundreds of millions of customers in over 35 languages to more than 150 countries. Within ASE you will work with and influence colleagues across Apple to implement new features and ensure security continues to be at the forefront of our software and development processes. As our work is integral through the entire software stack, you will have the opportunity to work with a wide variety of engineering teams across Apple. We cultivate strong relationships, build trust, and influence without direct authority. We communicate openly and clearly, collaborate enthusiastically, and value a diverse culture of healthy debate. Do these points resonate with you? If so, we want to talk! As a Security Engineering Program Manager in ASE, you are both a technical and functional expert in the world of securing enterprise servers and services at scale. While working directly with ASE security and engineering teams, you'll identify opportunities to improve our project security posture. This will include building tools, driving process improvements, and working with service owners to develop innovative solutions to complex technical challenges. You will be responsible to identify, plan and deliver program security outcomes by independently engaging a broad set of internal and external stakeholders. Responsibilities Operationalize key cross-functional security initiatives and programs that require security domain, systems and engineering level knowledge. Manage cross functional dependencies, risks, and changes effectively by optimizing scope, schedule, and resources accordingly. Create project plans which deliver consistency, clarity and build alignment across teams. Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs between usability and security. Help influence peers / stakeholders and build consensus while dealing with ambiguity. Develop and own communication plans to effectively and proactively communicate program status, issues, and risks to stakeholders. Define and report on program health, success metrics and active progress. Leverage data to drive strategic decisions and prioritization at the leadership level. Partner with engineering teams to adopt security features to improve the security posture of Apple globally. Minimum Qualifications 5+ years of experience managing projects or programs in the field of security. Background in technical program management. Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules. Familiarity in at least one of the following areas: security review, adversarial and/or collaborative testing, detection and response, or vulnerability management. BS in Computer Science, Computer Engineering, or related field or relevant industry experience Preferred Qualifications Knowledge of security architecture, threat modeling and secure design principles. Experience with cloud security. Able to think critically and creatively, identify risks and drive the execution across multiple teams to remediate them. Able to focus and simplify, balancing the details with goals, priorities, and trade-offs in mind. Outstanding verbal and written communication skills. Pay Read Less
  • Engineering Program Manager, Games, Apple Services Engineering The App... Read More
    Engineering Program Manager, Games, Apple Services Engineering The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Arcade, Apple TV and Sports, Apple Music, Podcasts, and Books along with Cloud and Infrastructure Services platforms. They do it throughout the year on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Apple Services Engineering Program Managers partner with Engineers to build innovative end-to-end solutions. With Apple's unique integration of hardware, software, and services, Engineers and Program Managers partner to get behind a single unified vision. This vision includes a commitment to bringing even more fun and connection to your Games with the Games App. We're a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love, while outpacing challenges that face a growing organization. A successful candidate will drive initiatives from ideation through launch and build out the vision into sustainable long-term programs and products. Strong PM fundamentals are a definite requirement, and we are looking for someone with a genuine passion and patience for solving complex and dynamic problems. If you have a growth mindset and the motivation to build critical products in a fast-paced environment - this role is for you! Description As the Games Engineering Program Manager, you'll lead development projects for the App Store's most popular category, working with our engineering teams to build experiences that impact millions of users worldwide. Among key areas of focus will be Games App and Game Center. In addition, you will drive other games feature initiatives, working with a broad cross-functional team to plan, schedule, build and ship the next wave of features supporting App Store customers and game developers across Apple's platforms. In this role, you will drive the day-to-day program activities for all Games development projects, including planning, execution, and risk assessments, in order to meet the overall program objectives. You will help to set the strategy, execute on the schedule, and be responsible for communicating status and issues to stakeholders at all levels along the way. You will interface and collaborate with cross-functional partners to drive scope alignment, schedule alignment, and issue resolution. As a process leader for the team, you will develop and iterate on project management methodologies to increase efficiency, while staying aligned with Apple's development practices and project lifecycle processes. Responsibilities Lead and influence the delivery of business-critical features built and executed on the App Store, working under tight timelines, and with limited details and directions Drive and oversee all aspects of multiple concurrent projects and features, including scope, requirements, timelines, resource allocation, and reporting Define the business and functional requirements for the features and the systems that will support these projects Own the overall cross-functional schedules that may affect multiple engineering teams, including client, server, tools, reporting, and others A technical background is extremely helpful Minimum Qualifications 5+ years of technical program management in software development involving complex client/server architecture. Strong technical proficiency in software architecture and development. Experience with iOS app development on UI features with design team. Experience in game development or other games industry background. BS/MS in Computer Science, Engineering, or similar technical field or at least 5+ years of comparable experience. Preferred Qualifications A track record of building products by driving collaboration across engineering, QA, marketing, design, and other key stakeholders. Strong strategic thinking, problem solving, and logical structuring abilities with clear ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans. Strong communication and presentation skills (written and verbal) to all levels of an organization. Strong facilitation skills (requirements sessions, design meetings, progress and status meetings). Demonstrated ability to take ownership and drive multiple tasks to completion with minimal oversight, showing strong self-motivation and accountability. Bonus points for past programming experience. Pay Read Less
  • Engineering Program Manager, Data Services - Apple Services Engineerin... Read More
    Engineering Program Manager, Data Services - Apple Services Engineering The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple's unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and multi-functional, offering greater exposure to the array of opportunities here. Responsibilities Drive program roadmap and strategy: partner with engineering to define and execute a program or domain roadmap Develop and maintain project plans, schedules, and resource allocation Lead cross-functional discussions with stakeholders to prioritize and establish a strategic program roadmap Identify and manage project risks, issues, and dependencies, escalating as needed Track project progress, monitor key performance indicators (KPIs) Produce succinct and timely status reports to stakeholders Establish and maintain feedback loops: develop and sustain a robust feedback loop with stakeholders, partners, and users to drive iterative improvements, ensuring that products continuously evolve to meet user needs and program objectives Define success metrics: Assist in the development and monitoring of key product metrics that align with broader product goals, enabling clear measurement of data services success and impact Foster cross-functional relationships: build strong, collaborative relationships across the organization, facilitating seamless communication between teams and fostering a unified approach to program goals Champion best practices in project management and software development methodologies Drive process improvements and standardization across data services domain Minimum Qualifications 5+ years of program management, product management, systems engineering or equivalent experience Excellent project management skills to drive schedules, dependencies, critical path and risks Solid technical understanding of large scale distributed software systems, event streaming, data pipelines, distributed databases, cloud architecture Strong relationship management and facilitation skills both within diverse engineering teams and cross functional organizations Excellent verbal and written communication and presentation skills, including the ability to convey information in a clear, concise and credible manner Experience with release planning and SDLC methodologies Familiarity with system reliability engineering (SRE) process and deliverables Ability to partner with product and engineering teams to translate user needs into actionable requirements Strong facilitation skills (requirements sessions, design meetings, progress and status meetings) BS/MS in Computer Science, Engineering or similar technical field or at least 5+ years of comparable experience Preferred Qualifications Experience working with globally distributed teams Experience building feature and technical roadmaps Ability to identify gaps in solutions, debate approaches, and weigh in on tradeoffs Familiarity with open-source software development processes Pay Read Less
  • Marketing Insights Lead, Apple Services  

    - Los Angeles County
    Marketing Insights Lead, Apple Services At Apple, we don't just build... Read More
    Marketing Insights Lead, Apple Services At Apple, we don't just build great products we create a kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas driving the innovation in everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. We are seeking a Marketing Insights, Analysis Read Less
  • Lead Resource Manager, Marcom LA  

    - Los Angeles County
    Lead Resource Manager, Marcom LA Marcom LA is Apple's Global Marketing... Read More
    Lead Resource Manager, Marcom LA Marcom LA is Apple's Global Marketing Communications group creating and overseeing the world-class marketing and advertising driving Apple's rapidly-growing Services sector including Apple Music, App Store, Apple Pay, iCloud, Creator Studio, Apple Arcade, Apple Sports, Apple News, Apple Books, Apple Podcasts, Apple Maps, and more. Whether we're launching the Apple Music Super Bowl Halftime Show, introducing Messi to MLS, sharing the next generation of games in the App Store, or celebrating the seamless joy of using Apple Pay, Marcom LA's mission is to build brand love for Apple every day. We do that with inspiring creative, a culture-first mindset, and the belief our Services make our incredible Apple devices even better. We are looking for a Lead Resource Manager to join our Operations team. In this role, you will partner with functional leads to assign sufficient and suitable resources to projects, balance workloads and resolve resource constraints across a large group of creatives, producers, or production staff. The Lead Resource Manager for Marcom LA is the cornerstone that empowers our talent to do their best work across our services brands. By deeply understanding the creative journey, you know how to strategically forecast needs and build the right teams. In our fast-paced environment, your clear communication, diplomatic leadership, and seamless planning will create the space where great ideas can come to life. Responsibilities Build strong relationships across creative, production, design, brand, strategy, operations leadership, and vendor partners. Partner with Marcom and Services resource managers to align strategies, share best practices, and maintain a big-picture view of our workforce. Lead weekly stakeholder check-ins to optimize talent utilization, assign projects efficiently, and address resource gaps. Manage contract, vendor, and full-time staffing, proactively overseeing agency relationships, resource burn, and contract lifecycles. Align individual skills and career goals with project needs, carefully balancing workloads across full-time and freelance teams. Collaborate with staffing vendors and internal teams to source, review, and screen new talent. Ensure sourcing partners understand our unique needs and secure top talent across creative, production, design, brand, and strategy. Forecast hiring and freelance needs for quarterly and fiscal year planning, factoring in project roadmaps and seasonality. Mediate resource-sharing challenges with functional and operations leads, conducting necessary risk and opportunity assessments. Oversee smooth onboarding and offboarding for all personnel (FTE, vendors, freelancers) in partnership with Associate Resource Managers. Continuously improve resource management processes and workflows using modern planning tools (ie Airtable) and AI-driven insights. Minimum Qualifications 10+ years relevant experience in a resource or project management role within a creative agency or marketing communications organization. Proven experience managing a contingent workforce. Strong understanding of digital and creative campaign workflows, including key roles in design, conceptual advertising, and digital production. Experience with budget allocation and proficiency in modern project management and workspace tools. Preferred Qualifications Experience using and driving adoption of project resourcing systems. Advanced Airtable skills; experience with AI-driven resourcing tools. Strategic and detail-oriented, able to balance daily operations with big-picture team efficiency. Adaptable and proactive, thriving in dynamic environments while anticipating future needs and roadblocks. Ability to analyze complex briefs, identify risks, and strategically match the right talent to the right project. Exceptional organizational, diplomatic communication, and people management skills. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $177,000 and $266,000, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis. Read Less
  • Content SEO Program Manager  

    - Los Angeles County
    Content SEO Program Manager Imagine what you could do here! The people... Read More
    Content SEO Program Manager Imagine what you could do here! The people here at Apple don't just create products they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. As a SEO Program Manager focused on content, you'll shape how millions of people discover Apple across the world's most influential search platforms traditional and AI-powered alike. You'll own content optimization strategy across multiple product lines, bringing together data, creativity, and cross-functional influence to ensure Apple's digital presence is as compelling as our products. If you're energized by the intersection of search science, storytelling, and scale, this role is built for you. Responsibilities Execute content optimization strategies for assigned product lines or business areas, following established SEO frameworks and best practices. Manage on-page optimization including metadata, content structure, and internal linking for your product categories. Conduct keyword research and content gap analyses to identify opportunities and prioritize content development. Collaborate with cross-functional teams to ensure content aligns with SEO best practices and supports product launches. Support AI optimization initiatives by implementing semantic optimizations for assigned areas. Create content briefs and specifications that translate SEO requirements into actionable guidance for content teams. Monitor and report on content performance using search analytics and user behavior data; recommend optimizations and contribute to testing plans. Collaborate with Merchandising, Product Marketing, and Design teams, and share knowledge with team members on content SEO topics. Minimum Qualifications 5+ years of hands-on SEO experience, with a focus on content optimization. Has independently managed content optimization for a defined product area or business segment. Has conducted keyword research and content gap analyses that directly informed content production or optimization. Has monitored and reported on content performance using search analytics tools, translating data into actionable recommendations. Preferred Qualifications Experience optimizing content for AI-powered search surfaces (ChatGPT, Gemini, Perplexity). Experience working on a product or brand with a global web presence, or across multiple markets, locales, or languages. Experience collaborating with content, merchandising, or product marketing teams within a product launch or campaign. Proficiency in SEO / AIO tools such as Google Search Console, Profound, seoClarity, Ahrefs, and Screaming Frog. Pay Read Less

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