APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.
What You'll DoHandle a high volume of inbound calls while maintaining strong service levelsAnswer questions about coverage, contracts, and claims from customers, dealers, and repair facilitiesResolve customer issues or route inquiries to the appropriate department when neededMaintain accurate and consistent documentation in company systemsCommunicate with key stakeholders to ensure a smooth and positive claims experienceMonitor call queues and maintain agent availability through proper system usageAnticipate customer needs and deliver solutions with professionalism and empathyWhat Makes You SuccessfulYou’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.
You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.
Basic QualificationsHigh school diploma or equivalentPrevious customer service experience (call center experience preferred)Ability to navigate computer systems and maintain accurate documentationStrong verbal and written communication skills This Role Might Be a Great Fit If You...Enjoy helping people and take pride in solving problemsStay calm and professional in fast-paced or high-volume environmentsLike learning new systems and becoming an expert in how things workTake ownership of issues and follow through until they’re resolved What We OfferCompetitive hourly payComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysOpportunities for career growth and internal advancementA collaborative and supportive team environmentAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We’re looking for a Senior Data Developer to design and build scalable data integration solutions using SQL Server, SSIS, and Azure Data Factory. You’ll develop reliable ETL pipelines, lead data modeling efforts, and create data stores and marts that power business intelligence. This role requires a strong understanding of organizational data to deliver effective, enterprise-wide data solutions.What You'll DoDesign, develop, and maintain data integration solutions using SQL Server, SSIS, Azure Data Factory, and related toolsBuild scalable, reliable ETL pipelines to support enterprise business intelligence and analyticsLead the design of logical data models and implement optimized physical database structuresDevelop and manage operational data stores, data marts, and enterprise data modelsCollaborate with business stakeholders to gather data requirements and translate them into technical solutionsIntegrate data from multiple sources including databases, APIs, and flat filesPerform data transformation, cleansing, validation, and aggregation to ensure high data qualityMonitor, optimize, and troubleshoot ETL performance and data workflowsDeploy, schedule, and maintain production data processes with proper documentation and controlsEnsure data accuracy, security, and availability through governance, access controls, and backup strategiesWhat Makes You SuccessfulSuccess in this role requires a strong ability to understand and interpret organizational data. You will develop deep domain knowledge to effectively support integrated data design initiatives and deliver high-quality, data-driven solutions that enable informed business decisionsStrong expertise in SQL development, including complex queries, stored procedures, and performance tuningDeep understanding of ETL design, data modeling, and data warehousing conceptsAbility to design scalable, efficient database architectures and data pipelinesStrong analytical and problem-solving skills with attention to detailExperience translating business needs into technical data solutionsEffective communication skills to explain complex concepts to both technical and non-technical audiencesCommitment to data accuracy, quality, and continuous improvementBasic Qualifications5+ years of experience as an ETL Developer, Data Engineer, Database Developer, or similar roleStrong experience with SQL Server, SSIS, and Azure Data FactoryProficiency in SQL, including query writing, optimization, and data manipulationExperience with data modeling, dimensional modeling, and data warehousing principlesHands-on experience building and maintaining ETL pipelinesFamiliarity with tools such as SSMS, SSRS, and Power BIPreferred QualificationsBachelor’s degree in Computer Science, Information Technology, Engineering, or related fieldExperience with OLAP, MDX, and multidimensional data modelsFamiliarity with programming languages such as Python, Java, or .NETExperience with cloud data platforms (e.g., Azure SQL, AWS RDS)Knowledge of database security, backup, and recovery strategiesExperience creating semantic models or datasets for reporting tools like Power BIThis Role Might Be a Great Fit If You…Enjoy building data solutions that drive business insights and decision-makingThrive in solving complex data challenges and optimizing performanceAre detail-oriented and passionate about data accuracy and qualityLike collaborating with cross-functional teams to turn data into valueAre eager to deepen your understanding of enterprise data and systemsTake ownership of your work and enjoy designing scalable, long-term solutionsWhat We OfferCompetitive compensationComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysOpportunities to shape compensation strategy in a growing organizationA collaborative, high-impact leadership environment At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
The Senior Business Systems Analyst (SBSA) is responsible for bridging business needs in technology solutions. This role involves conducting in-depth analysis, feasibility assessments, and gap analyses to define requirements for system changes and integrations. The SBSA drives successful deployments by crafting use cases, business process models, and data models while ensuring alignment with organizational goals.
As a key liaison between business units and IT teams, the SBSA facilitates collaboration, conducts reviews using performance metrics, and supports projects involving integrations across enterprise ecosystems such as ERP systems and external platforms. This role also ensures robust controls and reporting mechanisms to maintain compliance and optimize business processes.
Key Responsibilities Collaborative Analysis & Solution Design: Partner with stakeholders to understand business objectives, identify gaps, and design scalable solutions that align with strategic goals.Requirements Gathering & Documentation: Develop clear, actionable requirements through stakeholder interviews, workshops, and analysis of existing processes.Agile Project Facilitation: Participate in sprint planning sessions, prioritize tasks in collaboration with cross-functional teams, and support iterative solution development.Data-Driven Insights: Analyze key metrics to identify improvement opportunities, present findings to stakeholders, and recommend actionable strategies.System Integration Leadership: Manage integration projects across internal and external systems, ensuring seamless data flow, proper controls, and compliance with audit standards.Testing & Quality Assurance: Collaborate with QA teams to define test plans, conduct user acceptance testing (UAT), and ensure deployment readiness.Continuous Improvement: Drive process optimization initiatives by leveraging lean/agile methodologies to enhance efficiency while reducing costs.Documentation & Communication: Create detailed technical specifications, process models, and training materials while ensuring clarity for diverse audiences.Qualifications and ExperienceBachelor’s degree in computer science, Business Administration, or related fields; advanced degrees preferred.Minimum of 5 years of experience in IT business analysis or technical/software development engagements.Demonstratable experience supporting Accounting & Finance teams, systems, and processesExpertise in SQL query writing, system product delivery (APIs/integrations), and documenting advanced business process models.Familiarity with tools like Jira, Visio, Lucid chart.Knowledge/support of financial applications and processes.Demonstrable experience with Agile methodologiesDemonstrable experience with developing and supporting integrations between enterprise systems such as line of business applications and other systems such as ERP and data marts.Experience supporting, using, and integrating StoneEagle and/or PCMI platforms is a plus.Proven ability to manage complex initiatives within matrixed environments across industries such as automotive finance or insurance.SkillsStrategic Thinking: Ability to align technology solutions with long-term business goals.Analytical Expertise: Proficient in evaluating data trends to drive informed decision-making.Agile Mindset: Skilled in iterative development practices like user stories and backlog prioritization.Effective Communication: Strong verbal and written skills for translating technical concepts into actionable insights for diverse stakeholders.Leadership & Influence: Demonstrated ability to lead cross-functional teams and foster collaboration across departments.Problem-Solving & Innovation: Creative thinker who can mobilize ideas into impactful actions.At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
The Sr. Network Engineer & Connectivity Architect serves as the principal architect of the organization’s enterprise connectivity platform (“The Backbone”), with a primary focus on Microsoft Azure networking, Cisco Meraki infrastructure, and identity-driven access (Active Directory & Entra ID).
This role is responsible for designing and operating a secure, highly resilient, and cloud-aligned network architecture, where access decisions are governed by user identity, device posture, and real-time risk signals, rather than traditional network boundaries.
Leveraging Infrastructure as Code (IaC), AIOps, and Zero Trust principles, this position ensures seamless, secure connectivity across Azure, on-prem environments, branch networks (Meraki), and SaaS platforms such as Microsoft 365, while enabling a scalable, automated, and self-healing infrastructure.
Key ResponsibilitiesIdentity-Driven Network Architecture (CORE)
Design and implement a network architecture where identity is the primary control plane. Integrate Active Directory (on-prem), Entra ID, and identity providers (Okta) with network enforcement points to enable real-time, identity-based access decisions.
Active Directory & Hybrid Identity Ownership
Architect and support enterprise-scale hybrid identity environments, including:
Active Directory design (sites, replication, GPO strategy) Entra Connect (Azure AD Connect) synchronization Authentication protocols (Kerberos, NTLM, modern authentication) Secure integration with cloud and network services
Entra ID & Conditional Access Engineering
Design, implement, and optimize Conditional Access policies, including:
MFA enforcement strategies Device compliance (Intune integration) Risk-based and session-based access controls Location-aware and Zero Trust access models
Zero Trust & Identity Enforcement
Lead the implementation of a Zero Trust architecture by aligning:
Identity (Entra ID / Active Directory / Okta) Network (Azure, Meraki) Endpoint (Intune / device posture)Ensure consistent enforcement of least privilege access across all environments.
Microsoft 365 Identity & Access Optimization
Ensure secure, high-performance access to Microsoft 365 by:
Aligning identity policies with network routing and access controls Supporting modern authentication flows and token-based access Optimizing Teams, Exchange, and SharePoint connectivity
Azure-Centric Network Architecture
Design and implement scalable Azure networking solutions, including:
Virtual Networks (VNet) and Hub-and-Spoke architectures Private Endpoints and Private Link Azure Firewall, NSGs, and routing strategies DNS architecture and name resolution
Meraki Network Design & Operations
Lead the design, deployment, and optimization of Cisco Meraki environments, including:
MX (SD-WAN & security appliances) MS (switching) MR (wireless) Auto VPN and centralized cloud-based management
Hybrid Connectivity & Interconnects
Architect and manage secure connectivity between environments using:
ExpressRoute VPN Gateways Meraki SD-WAN (Auto VPN)Ensure low latency, high availability, and seamless failover.
Infrastructure as Code (IaC) & Automation
Manage network and cloud configurations as code using:
Terraform, Bicep, or ARM templates CI/CD pipelines (Azure DevOps, GitHub Actions)Ensure all deployments are standardized, repeatable, and auditable.
AI Ops & Observability
Implement monitoring and telemetry across Azure and Meraki using:
Azure Monitor & Log Analytics Meraki Dashboard Observability tools (Dynatrace, Splunk, etc.)Enable proactive detection, anomaly identification, and automated remediation.
Resiliency & Business Continuity Engineering (CRITICAL)
Design and maintain a highly resilient network architecture across Azure, Meraki, on-prem, and SaaS environments:
Eliminate single points of failure Implement redundancy across WAN, LAN, wireless, and cloud Design for automated failover and rapid recovery Ensure identity-dependent services remain available during outages
Governance & Policy Enforcement
Establish and enforce governance using:
Azure Policy and tagging standards Policy-as-Code frameworks Identity governance (access reviews, RBAC, least privilege)Ensure compliance with security, regulatory, and enterprise standards.
Technical Expertise
Category
Requirements
Identity & Access (PRIMARY)
Deep expertise in Active Directory (architecture, GPOs, replication), Entra ID, Conditional Access, MFA, federation (SAML, OAuth, OIDC), hybrid identity
Zero Trust Architecture
Experience implementing identity-driven access integrating network, endpoint, and SaaS
Azure Networking (PRIMARY)
VNets, ExpressRoute, VPN Gateway, Azure Firewall, Private Link, DNS, Hub-Spoke design
Meraki (PRIMARY)
MX (SD-WAN), MS (switching), MR (wireless), Auto VPN, Meraki Dashboard
Automation & IaC
Terraform, Bicep, ARM templates, CI/CD pipelines
M365 Integration
Identity and network dependency across Exchange, Teams, SharePoint
Endpoint Integration
Intune/device compliance integration with access policies
Observability
Azure Monitor, Log Analytics, Meraki Dashboard, Dynatrace, Splunk
Scripting & DevOps
PowerShell, Python, or similar scripting experience
Education and Experience Bachelor’s degree in Computer Science, Information Technology, or a related technical field; Master’s degree in Information Systems Management preferred. In lieu of a degree, 12+ years of enterprise-level infrastructure experience with a proven track record of delivering automation-first networking projects.
Required Experience
8–10+ years of enterprise networking experience 5+ years of Active Directory experience (enterprise scale) 3+ years of Entra ID (Azure AD), Conditional Access, and MFA 3+ years of Azure networking experience 3+ years of Cisco Meraki experience (SD-WAN, switching, wireless) Experience designing hybrid connectivity (ExpressRoute, VPN, SD-WAN) Experience implementing IaC (Terraform, Bicep, ARM) Experience integrating identity with network and Zero Trust frameworks Proven experience leading a transition from legacy "box-by-box" management to a centralized, API-driven orchestration model.Preferred Experience
Microsoft 365 performance and connectivity optimization Certifications (Preferred) Microsoft Certified: Azure Network Engineer Associate (AZ-700) Microsoft Certified: Identity and Access Administrator (SC-300) Microsoft Certified: Azure Solutions Architect Expert Cisco Meraki Solutions Specialist (CMSS) Cisco Certified Internetwork Expert (CCIE) or CCNP EnterpriseCisco Certified DevNet ProfessionalHashi Corp Certified: Terraform AssociateCertified Kubernetes Administrator (CKA)At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are seeking a Cloud Optimization Architect to lead the financial and technical evolution of our Azure ecosystem. This is a senior-level technical role focused on the intersection of high-performance engineering and cloud financial accountability. You will be the primary architect responsible for ensuring our $1M+ annual Azure spend is optimized for maximum value through Infrastructure-as-Code (IaC), automated governance, and data-driven FinOps practices.
Essential Duties and ResponsibilitiesCloud Financial Operations (FinOps) & Optimization
Strategic Optimization: Lead the "Inform, Optimize, and Operate" phases of the FinOps lifecycle to maintain a lean cloud footprint.Commitment Management: Proactively manage the lifecycle of Azure Reservations and Savings Plans to maximize ROI and coverage.Data Visualization: Develop and maintain automated Power BI dashboards and "Showback/Chargeback" reports to provide stakeholders with granular visibility into spend.Governance & Guardrails: Implement and enforce Azure governance controls (Azure Policy, Tagging, Management Groups) to prevent cost leakage.Continuous Improvement: Lead monthly "Optimization Reviews" with application owners to identify and execute rightsizing opportunities for underutilized resources.Databricks Efficiency: Design and support Azure Databricks environments with a strict focus on cost-efficiency, implementing Auto-termination, Spot Instance policies, and Unity Catalog governance.Infrastructure-as-Code (IaC) & Automation
Architectural Standards: Build and maintain Azure reference architectures delivered exclusively via Terraform and/or Bicep.Shift-Left Costing: Integrate cost-estimation tools (e.g., Infracost) directly into CI/CD pipelines to provide visibility into the financial impact of code changes before deployment.Automated Remediation: Build automated workflows to detect and remediate "zombie" resources (unattached disks, idle Load Balancers, etc.).Scalable Networking: Architect secure, cost-optimized hybrid connectivity (VPN, ExpressRoute, VNet peering) and global DNS strategies.Resiliency & Platform Support
Cost-Effective DR: Design disaster recovery strategies (RTO/RPO) that balance business continuity with cost (e.g., Pilot Light vs. Multi-region Active/Active).Observability: Establish monitoring and logging standards using Azure Monitor and Log Analytics to track both performance and cost anomalies.Education and Experience 8+ years of experience in IT infrastructure or systems engineering.5+ years of hands-on Azure architecture experience with a proven track record of managing spend at scale ($50k–$100k+/month).Expert-level proficiency in IaC: Extensive experience with Terraform (preferred) or Bicep in a production environment.Advanced Azure Billing Knowledge: Deep understanding of EA/MCA agreements, Azure Resource Graph (Kusto/KQL), and retail vs. negotiated rates.Data Platform Experience: Hands-on experience optimizing Azure Databricks, ADLS, and Entra ID integration.Certifications
Preferred certifications or equivalent hands-on experience across Azure DevOps, application development, networking, identity & access management, and hybrid infrastructure:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.What You'll DoReview and investigate vehicle service contract claims to determine coverage eligibilityVerify contract information, service history, and failure details to assess each claim accuratelyCollaborate with repair facilities to evaluate repair needs and authorize covered workApply contract terms and conditions when approving or declining repairsCalculate repair costs and negotiate fair pricing for parts and labor when appropriateMaintain clear and accurate documentation of claim decisions in company systemsManage claim queues and ensure timely claim handling and communicationWhat Makes You SuccessfulYou’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.
You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.
Basic QualificationsHigh school diploma or equivalent1-2 years of experience in automotive repair, service advising, claims, or a related fieldStrong understanding of vehicle mechanical systems and repair processesAbility to analyze information and make informed decisionsBasic computer proficiency and ability to navigate multiple systemsPreferred QualificationsASE certification or manufacturer certificationExperience in automotive claims or warranty processingExperience negotiating repair costs or working with repair facilitiesThis Role Might Be a Great Fit If You…Enjoy diagnosing vehicle issues and understanding how mechanical systems workLike solving problems and making decisions based on technical informationTake pride in balancing customer service with fair and accurate claim decisionsWant to apply your automotive expertise in a role with long-term career growthWhat We OfferCompetitive hourly compensationComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysCareer progression opportunities within the claims organizationA collaborative and supportive team environmentAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Read LessAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Reinsurance Analyst to support financial reporting, risk analysis, and reinsurance operations. In this role, you will play a key part in ensuring the accuracy of financial data, supporting reinsurance reporting, and providing insights that help manage risk and inform business decisions.
What You'll DoPrepare monthly and quarterly reinsurance reporting for internal and external stakeholdersReconcile financial statements and cession statements for reinsurance programsSupport monthly reinsurance accounting and reporting processesBuild and maintain dashboards and reporting tools to track performance and riskAnalyze data to identify trends, discrepancies, and areas of riskPartner with insurance and reinsurance companies to coordinate reporting and resolve discrepanciesConduct research and support competitive and strategic analysisProvide ad hoc reporting and analysis to support business needsWhat Makes You SuccessfulYou’ll be successful in this role if you have a strong analytical mindset and enjoy working with financial data to uncover insights and ensure accuracy. You’re detail-oriented and take ownership of your work, ensuring that reporting is complete, accurate, and delivered on time.
You’re also a problem-solver who can identify discrepancies, investigate root causes, and recommend solutions. You’re comfortable working with data tools and systems and are motivated to continuously improve reporting processes and analytical capabilities.
Basic QualificationsBachelor’s degree in Risk Management, Finance, Accounting, Business, Economics, or a related field3+ years of experience in finance, risk, accounting, or a related analytical roleStrong knowledge of financial reporting and accounting principlesAdvanced proficiency in Microsoft Excel (pivot tables, lookups, data analysis)Strong analytical and problem-solving skillsPreferred QualificationsExperience in reinsurance or insurance-related rolesKnowledge of automotive F&I products or programsExperience with data tools such as SQL, Tableau, or similar platformsExperience building dashboards or reporting toolsThis Role Might Be a Great Fit If You…Enjoy working with financial data and ensuring accuracy in reportingLike identifying trends and solving data-related problemsAre detail-oriented and take pride in high-quality workThrive in a role that combines analysis, reporting, and collaborationWhat We OfferCompetitive salaryComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysOpportunities for professional growth and developmentA collaborative, data-driven work environmentAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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